Here is how to find out if your iPhone 6s is eligible for a free battery replacement

By , Dec 1, 2016

iFixit iPhone 6s teardown image 004 Battery

After launching a repair program two weeks ago for iPhone 6s devices experiencing unexpected shutdowns due to a faulty battery, Apple has now updated its support document with a web tool that lets you check if your iPhone 6s is eligible for a free battery, MacRumors reported Thursday. You only need to enter your device’s serial number to see if you’re eligible for a battery replacement service.

Simply visit Apple’s web tool, type in your iPhone’s serial number in the text field and click Submit to instantly see if you’re eligible for a free battery from Apple, saving you a trip to an Apple Store or authorized service provider.

You can find your device’s serial number on its back or in Settings → General → About.

Alternatively, as 9to5Mac described, check for the following characters located in the fourth and fifth position of your iPhone’s serial number:

  • Q3
  • Q4
  • Q5
  • Q6
  • Q7
  • Q8
  • Q9
  • QC
  • QD
  • QF
  • QG
  • QH
  • QJ

“Apple store staff will be replacing batteries with spare parts where available, but otherwise will be sending out for battery replacement stock or in some cases replacing the entire device,” reads the article.

Battery supplies may be constrained and some stores may have to wait until December 5 or later to receive stock for repairs, said the site.

“One Apple store we spoke with had as many as 60 battery parts ordered for customers waiting for repairs, while other reports this week also indicated a supply shortage following the introduction of Apple’s new repair program,” according to 9to5Mac.

At any rate, a faulty device should be taken to an Apple Retail Store or an Apple Authorized Service Provider. The phone will be examined prior to the service to verify that it’s not damaged and the screen is not shattered.

Apple has determined that a very small number of iPhone 6s devices that were manufactured between September and October 2015 may unexpectedly shut down.

Wireless carrier partners are not participating in this worldwide program.

Those who have already paid for a battery replacement service should check with Apple to see if they are eligible for a refund.

Image via repair site iFixit.com.

Source: Apple via MacRumors

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  • Now I know why my iPhone 6s has been randomly shutting down. I thought it was because of the beta I’m running but nope. It’s just defective.

    Interestingly, iPhone 6s never unexpectedly shut down before installing iOS 10. I thought it was a software problem, but I guess Apple did some in-depth tests and figured out it was a hardware problem.

    • Jose Gonzalez

      This is ridiculous. Both my wife and I received our iPhone 6s Plus a couple weeks after launch. My phone is fine and have not experienced this issue. My wife’s phone though, does what you said. It will have plenty of charge and from time to time it will randomly shut down even when she is using it.

      We used the tool to check if her phone was part of the program and it said it wasn’t. This is insane.

      • despite the tool sez her phone is not part of the program i would not hesitate to contact the Apple Support.
        my 6s plus has the same issue. a already called the Apple Support and they made a remote diagnosis but could not find out if smth is wrong with my device. so i made an appointment at the genius bar next week.

    • Jack Wong

      I did not have this problem but I just pass that iPhone 6s to my father in law few months ago, and I would love to bring it back for a new battery~

      • My take is, if you don’t have battery problems, don’t bring it in for repair. Your iPhone is never the same once it’s been opened up. Instead, I’d suggest waiting a few months and if your in-law experiences the sudden shut downs or if the battery performance becomes worth, then go change the battery at that time.

      • Jack Wong

        Thanks for that, I did not think of that.

        But I know my usage is really a lot in the past year on that phone, so I will still prefer to get it swap in this case.

        I also trust the repair from Apple, unlike other repair store…

    • Joey_Z

      Same situation, ios 9 was fine for more than a year, as soon as updated to ios 10, my wife’s phone started experiencing this shut down thing every 2 days now on average. Went to Apple store last week to only get on the waiting list because so many people requested this fix, their replacement battery were out of stock

    • Diego Milano

      ☹️ Well, on the bright side, if you live in a country where you can get it replaced quickly and effortlessly, then you’re good.

  • leart
  • Dave

    Any idea if they’ll care if you’re jail broken on 9.x?

    • burge

      If it’s jailbroken they will not touch it.

    • J™

      They will call 999

  • mariocampie17

    Haha, just for my iPhone 6S fixed because of this issue!

  • J™

    Mine is eligible but so far it has not randomly shut off by itself *touchwood*
    Should I just go ahead and replace the batt?

    And also those that have replaced can u tell me how long will it take?