Apple acknowledges App Store algorithm problems

By , Mar 14, 2016

iOS 7 App Store (app icon, small)

Responding to a number of complaints on social media that disgruntled third-party developers posted over the weekend, Phil Schiller, Apple’s Senior Vice President of Worldwide Marketing, has acknowledged that Apple is aware of the problem and has confirmed that the company is working on a solution.

“Shouldn’t happen,” reads Schiller’s response on Twitter to complaints by Mozilla’s Lisa Brester and Screenshot++ developer Wesley Dyson.

”We’ll look into it. Thank you,” Schiller wrote.

Schiller a few months ago took on responsibility for Apple’s content and media stores from SVP of Internet Software and Services, Eddy Cue.

According to multiple reports by users in the United States, the United Kingdom, New Zealand, Australian, Spain and many other countries, the App Store algorithm failed to provide correct app ranking in several categories, resulting in similarly or almost identically named apps taking over sections such as Featured, New and What’s Hot.

Many users are also seeing junk apps in their search results.

Not all users in the United States were able to replicate the problem, suggesting this could be either a localized problem or the App Store algorithm has completely broken.

Bottom line: this shouldn’t happen, Apple is aware of the issue and is all over it.

Source: Twitter via MacRumors

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  • teris

    Another problem of the app store is that if you purchase an app sometimes it doesnt appear on your purchased history and you dont know if you bought it or not.

    • Can’t you just go to the App page and see whether it has the buy or iCloud button?

      • teris

        Hi. It has the buy option even if it is purchased. I have ios 8.4 and i dont know if this is the reason.

      • Hmm that’s very odd, normally, after buying, it shows an iCloud icon if it’s not installed. If it hasn’t been bought, it should show Get button if it’s free and £x.xx if it isn’t.

      • teris

        So i have to write down my purchases just to remember them. This is Apple 2016 !!!

      • Hmm if you use Reddit, I’d suggest posting about this on r/jailbreak or r/iphone, to ask for other’s help.
        Apple also have a new Twitter support account that you could use: @AppleSupport

      • teris

        Thanks for the tip , i will do it.