Apple provides interim fix for iPad Pro sluggishness after long charge

By , Nov 19, 2015

iPad Pro iFixit teardown 002

Following reports from iPad Pro owners who have been complaining about the device becoming unresponsive after being charged for a lengthy period of time, which typically occurs during overnight charging, Apple has now acknowledged the issue and confirmed it’s working on a permanent fix.

In the meantime, the company has provided an interim fix that it says will temporarily restore normal operation after the iPad Pro becomes unresponsive.

In a support document published today, Apple advises the affected customers to perform a force reset if their iPad Pro doesn’t respond when they press buttons or tap on the screen, and the screen is black.

A force reset is accomplished by holding down the Sleep/Wake and Home buttons simultaneously for about ten seconds, until the device restarts itself and the Apple logo appears on the screen.

“Apple is aware of this issue and is investigating,” reads the document, which the company promises to update “as more information becomes available”.

Image: iFixit

Source: Apple

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  • DJ_ANARKI

    another rushed product …….. THANX APPLE

    • Rowan09

      Software issues are always around. My friend has the Surface Pro 4 and it had a lot of software issues. His Pro with 16GB of RAM and 128GB of flash storage freezes a lot after opening up multiple tabs, the fan comes on and everything stops working. He spoke to Microsoft since they can’t take his model due to it being an online configuration and they told him it was a software issue.

      • Chris

        He spoke to Microsoft since they can’t take his model due to it being an online configuration

        What a poor excuse for a technology company, another reason to love Apple as you can take any device back to them.

        […] and they told him it was a software issue.

        Just another way M$ can express their failure in the hardware market.

      • Rowan09

        Yeah he was pissed and he went to the number 1 Microsoft store in NYC.

    • Manuel Molina

      I disagree. The iPad Pro has been in talks for a signicant amount of years now. We heard about it around the time Steve Jobs was alive. It’s also clear that they knew that tablets would hit their Mac lineups in terms of sales. The pro has been planned for a long time I’m sure.

    • Matt Foot

      Another rushed reply which is loaded with presumption.

  • Same thing has been happening on iphones, it’s a software issue. They’ll get it fixed a lot quicker now that this is out in the open.

  • Hotrod

    I’m not sure if they rushed the product , as it may be software and not hardware related… Let’s hope…maybe they just rushed the software

    • Matt Foot

      Apple are known for being extremely slow and CAREFUL; for them to rush would be VERY out of character. In fact, they sit on prototypes for YEARS waiting for others to fail with them, and then never release them, I bet you that.

  • rockdude094

    I heard the fix was released.. It’s called a surface pro

    • Chris

      Well… a typical fix comes after, not before.

    • iPhoneWINS

      nah thats lame

  • TechnoBuff

    I think this is a minor issue, Out of millions of Ipad Pros produced, , i am sure some will come out defective in one way or another.

  • Unknow Unknow

    Have some one noticed that Apple doesn’t fix sitte now just waiting for developments came out with the fix I can imagine Apple workers just fuckking around like google employees

  • Dan

    You’re charging it wrong?

  • iPhoneWINS

    oh wow did they even test this thing?