iPhone 5 (Sleep button 001)

Apple last week put forth a new replacement program dealing with the malfunctioning sleep/wake button on some iPhone 5 devices.

Apple has confirmed that “a small percentage” of iPhone 5 models manufactured through March 2013 exhibit an issue where the button may stop working or work intermittently and the firm has moved quickly to allow for free sleep/wake button replacements on the affected handsets.

It’s now come to light that Apple’s brick-and-mortar stores will also treat owners of the affected iPhone 5 handsets to an extra $80 when they trade in their device, although employees were instructed not to advertise this benefit actively…

Dan DeSilva reports:

According to internal documents furnished to Apple employees this weekend, US customers who make a Genius Bar appointment for the known sleep/wake issue can opt to trade-in their device and may receive up to $350 (or $370 in Canada) in credit, which is $80 over the current maximum for non-affected devices.

Aside from the faulty sleep/wake button, your device must power on and boot to be eligible for trade. Devices with smashed screens must be repaired before they can be traded, according to Apple’s trade-in rules.

The firm apparently instructed store employees not to disclose information about this offer unless specifically asked about iPhone 5s/5c upgrade options “so customers don’t get the feeling that Apple put this program into place as a way to lure iPhone 5 users to upgrade with new contracts.”

Apple has set up a special website detailing the issue which you can use to find out whether you qualify for the free-of-charge replacement of your device. Just type in your device’s serial number into the text field and you’ll be presented with options pertaining to your device.

“Replacement of the sleep/wake button mechanism is done at an Apple Repair Center,” notes the firm. “There are two ways to send your iPhone to the repair center—carry-in or mail-in.”

The replacement process is now available in the United States and Canada and will launch in other countries this coming Friday, May 2, 2014.

  • Jeffrey


  • Rick Kreuk

    Fortunately my iPhone 5 is not affected, because this would have been a deal-breaker for me: “Note: If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.”

    • ✪ aidan harris ✪

      They More than likely restore / upgrade it so that you can’t say that your iPhone has been behaving slowly and unresponsive since you took it into Apple…

      • “so that you can’t say that your iPhone has been behaving slowly and unresponsive since you took it into Apple…”

        Kinda ironic knowing it’ll officially do just that to your last year device…

  • mike

    Purchased my i5 in January of last year, the site confirms mine is affected. I’ve had a 4th Gen iTouch with the issue before, so I’m constantly looking for the best tweaks that help with anti-button multitasking. My i5 doesn’t exhibit any issues today, probably because of Auxo 2 and CCControls.

  • Adan

    “the firm has moved quickly”… Not it hasn’t, it’s taken more than a YEAR! Is a whole year ‘quickly’ for you? Are you on crack?

  • Old me

    how long is the trade in offer good for, can i wait till the iPhone6 is availble and get the extra tradein?

  • Ksty

    What about loose power/sleep button on iphone 5/5s?

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  • dwm009

    I suffer from this issue…but my initial excitement fizzled out when I realise Apple will more than likely update me to 7.1 and I’ll lose my jailbreak… 🙁