Snapchat apologizes (yes, apologizes!) for spam increase following data breach

By , Jan 13, 2014

Snapchat hack (Geekculture 001)

Perhaps realizing that apologizing isn’t a sign of weakness, Snapchat, the popular photo messaging application, took to the official blog to apologize for the spam increase observed during the weekend.

“We’ve heard some complaints over the weekend about an increase in Snap Spam on our service,” a Monday post reads. The company has tried to make peace with disgruntled users by offering a formal apology. “We want to apologize for any unwanted Snaps,” the team wrote.

The spam increase, the post claims, has nothing to do with a recent breach that saw a group of hackers breach its database and post 4.6 million user names and phone numbers on the web…

The blog post reads:

We’ve heard some complaints over the weekend about an increase in Snap Spam on our service. We want to apologize for any unwanted Snaps and let you know our team is working on resolving the issue. As far as we know, this is unrelated to the Find Friends issue we experienced over the holidays.

While we expect to minimize spam, it is the consequence of a quickly growing service. To help prevent spam from entering your feed, you can adjust your settings to determine who can send you Snaps. We recommend “Only My Friends”.

Correct me if I’m wrong, but hasn’t Snapchat promised back in April 2013 to bring “a long term solution to prevent spam from entering your feed”? And I’m not buying Snapchat’s denial that the spam increase isn’t related to the database leak.

With the 4.6 million Snapchat user names posted on the web, who’s to say spammers haven’t gotten hold of the data and used it to send unwanted snaps?

At any rate, you should change your privacy settings in Snapchat (the “Who can send me snaps” setting) to only allow snaps from friends rather than from anyone with your user name.

snap-settings1

As TechCrunch points out, Snapchat spam erodes the anticipation of receiving a legitimate Snap and knowing you have to pay attention when watching because you only get to see it once. Also problematic: users can’t report spam inside the application.

As you know, Snapchat last week issued an app update allowing folks to opt out of the Find Friends feature which was exploited to obtain user names and phone numbers.

snapchat 2

Snapchat was created in 2011 by then Stanford University students Evan Spiegel and Robert Murphy. Privacy-minded users and the younger audience fond of showing their body parts online have quickly embraced the application due to its ability to set a time limit for how long recipients can view their photos, videos and drawings.

After the cut-off period, these so-called snaps would get hidden from the recipient’s device and deleted from Snapchat’s servers. Following Snapchat’s success, a growing number of startups are now creating so-called “dissapear” messaging apps.

One such example is Confide, a free iPhone application billed as the Snapchat for text messages.

Confide 1.0 for iOS (iPhone screenshot 001)Confide 1.0 for iOS (iPhone screenshot 002)

The software, pictured above, takes user privacy to new heights with self-destructing messages and an interesting implementation of screenshot protection: the messages must first be swiped with your finger to actually reveal the words.

Snapchat comic top of post by Geekculture.

  • Share:
  • Follow:
  • Jonathan

    • Mohamed Hassabo

      ..what?

      • Jonathan

        Snapchat + fire = party.
        :P

  • J. Rockwell

    CEO Evan Spiegel should be looking in the mirror, and apologizing to himself for rejecting Facebook’s 3 Billion dollar offer.

    Since then it has been nothing but bad news coming from the company. 5 million Snapchat usernames and PHONE NUMBERS stolen due to a lack of security. Is a huge deal, and personally I won’t be using the app again.

    I wish the company well, but I think Snapchat has peaked.

    • ✪ aidan harris ✪

      They brought it on themselves since they knew of the security problems yet didn’t notify people or commit to fixing them…

      • J. Rockwell

        I completely agree with you.

    • Anonymous

      What’s even worse is that Google offered 4 billion and he still rejected

    • 123bob

      I don’t think so. Snapchat could become bigger.

  • mordechai eliyahu

    Well they should have accepted the 2 Billion dollar buyout

  • 123bob

    They apologize a month after the hack!

    • Zod

      its only been like 12 days

      • 123bob

        oops sorry