FATAL Unable to process your request. Please try again

Last night, I tweeted a picture of an error message I received while trying to download an app from the App Store. The error was: FATAL::Unable to process your request. Please try again.

I had never encountered that error message until then, and I chalked it up to the random iOS 7 problem. After rebooting my phone and logging out of my Apple ID account via Settings > iTunes & App Store, I was met with the same exact error message. Even when trying on another device the error message persisted. I decided to go to bed, hoping that everything would be okay in the morning.

Well, I just tried to download an app again, and was met with the same exact error message. I thought to myself, “Okay, perhaps this is an iOS 7 issue since I had only tried it on iOS 7 enabled devices up to that point.” Nope. After trying it on my iPod touch, which is still running iOS 6, I was met with the exact same FATAL error message. In fact, I was met with the same error on my Mac when attempting to download from the Mac App Store. So what gives? Apple’s System Status page is showing everything is okay, but that’s obviously not the case…

Fatal Error Mac App Store

From the looks of it, this is an issue that many Apple users are experiencing. There’s a thread on Apple’s support forums that is six pages long with not a fix in sight. The thread was started on December 4th, which is approximately the time when my issues began to occur.

And that’s not the only thread. There’s this thread, and this one, and oh, this one.

This looks to be a much more widespread issue than I initially imagined. So the question is: are you experiencing this FATAL error message? Have you been able to fix it? Share your experiences in the comment section.

So far I’ve been able to confirm the following about this issue:

  • It’s happening on the Mac & iOS. It’s basically happening anywhere that requires you to login with an Apple ID. This includes iTunes, iBookstore and the App Store.
  • You can’t  manage credit card information or subscriptions associated with the non-working account, because that requires a login.
  • It’s random, it doesn’t happen to all ID’s. My Wife’s ID is fine.
  • iCloud is fine. I can login with no issues.
  • It happens across all iOS devices, it doesn’t matter what version of iOS is running.

I just spoke with an Apple Care representative over the phone, and here was his response:

“We do have some known issues with the iTunes store that started yesterday.”

That was as much as I could get out of the rep. When asked why the system status page showed everything is being okay when there were “known issues” he declined to comment.

Update: The issue now appears to be fixed.

  • No issues over here in Germany.

  • Modest

    Jeff, change the picture to more blurry one, I can easily see your email address.

    • Yash Gorana

      LMAO !… jeff@****.com

    • Jonathan

      Get ready for spams, Jeff.
      Kidding, kidding. I think I know what it is though. >_>……
      *whispers* I won’t tell. =D

  • Angel Gonzalez

    Yes. I’ve had this problem since yesterday. On all my devices including macbook. Can’t even update apps. My whole apple ecosystem is broken for two days now

    • It’s a terrible issue. We’re dead in the water for any purchase iTunes, App Store, anything. I can’t even login to change credit card info, manage subscriptions, etc.

      • deepdvd

        Have you called Apple Support?

  • RarestName

    No issues at all.

  • Mandalah

    Yes, this is a big issue in Germany too. I am in Berlin and have had the FATAL error problem since early in the day, Dec 5. On all devices

    • No problems so far. AppStore works just fine here in Munich.

  • iReza Grand

    Not FATAL , But my problem is Error 1009 !

  • CollegiateLad

    No issues here in Texas.

  • Annie Garretson Milliron

    No issues on my iPad 2, which has the current version if iOS 7.

  • Nate McKelvie

    I have had no problems here

  • Jose Gonzalez

    Not experiencing any issues with my iPhone on iOS 7.0.4

    Will try on my iPad and MacBook after work.

    Chicago area.

  • Robert Arnopolsky

    Log out, log in, open your ID, go to payment details, update your security code . That is it. Apple will charge 1$

    • You can’t login. That’s the issue.

      • Robert Arnopolsky

        In the Settings- AppStore I logged out and logged in yesterday when that error happened. Then “see your ID”, payment details, and there is no security code. Just enter the code. It helped me in the Russian AppStore . Apple ” lost” your security code and you can not download anything. They charged me with one dollar as usually.

      • David Villamizar

        I think it’s not the same error dude.

  • Robert Arnopolsky

    Settings- AppStore . There I logged out and Logged in

  • Eric M

    I just log out and log back in ad can change credit card info and get apps but an hour later I’ll get the message again.

  • n0ahcruz3

    Its a minor hiccup, and nsa is probably just tweaking some user tracking software. 😛

    • Jo

      probably look at these leaked powerpoint slide

  • FrankWhiteNYNY

    ALERT – as Robert Arnopolsky pointed out, the security code for my credit card was missing on my account. As soon as I replaced the security code everything works fine. You do not have to go through iTunes to get to your account, but I was able to. I think… think, Apple may have worked out the problem, but you still have to re-enter and your security code for your credit card on file. I wasn’t able to get on for two days. For those of you who say you’re not having a problem YOU MIGHT BE WRONG! If you log out of Home Sharing and then try to to turn it back on again… that’s when the problem occurred for me. Thank you Robert…

  • thetomthebomb

    Try forgot and go through that process maybe it will help. Have not had this issue myself just a thought

  • Matthew Sawyer

    Ten minutes ago, everything was broken — the FATAL error followed me on my iPhone 5 and MacBook. It first popped up on one of the iPads yesterday evening. I decided to remote into my Windows PC at home and check iTunes, and then I saw your update that said it was fixed. Sure enough, life is good again on my iPhone and MacBook, so I’m assuming the Windows PC with iTunes will be good as well.

    • Matthew Sawyer

      It is. 🙂

  • chumawumba

    Your’e dead

    • Jonathan

      Ouch.

  • Jo

    This is a pretty ‘fatal’ error! HAHAHA

  • Rishabh Gupta

    iCloud mail Service Outage here too