Verizon will honor weekend upgrade orders with unlimited data

By , Oct 1, 2013

iPhone 4S Verizon LTE

Over the weekend, a number of Verizon customers reported that they were able to upgrade to the iPhone 5s (and other handsets) without losing their grandfathered unlimited data plan—something the carrier put a stop to last summer.

As we expected, this was the result of a software glitch, and Verizon fixed it first thing Monday morning. But here’s something we didn’t see coming: the company says it will honor the orders and let customers keep their unlimited plans…

Here’s the statement from Big Red via DroidLife:

“Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices.  A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30).  The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.”

Unfortunately, we’ve heard from a few folks who were able to place an upgrade order with their unlimited plans intact that their confirmation email showed they were switched to a 2GB data plan. And some orders were just outright canceled.

But it looks like those who were able to successfully complete their upgrade orders with unlimited data will get to hold on to their plans for now. I’d commend Verizon for doing what’s right here, but it was probably just to avoid bad PR/lawsuits.

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  • Rowan09

    Come on give everyone unlimited data, with LTE 2 GB is just horrible.

    • James

      they offer higher data plans than just 2 GB.

      • Rowan09

        I know they do, but if you had an unlimited plan and you upgrade your phone you only get 2GB. That’s just ridiculous, especially when Verizon is already the most expensive carrier. They should grandfather customers like AT&T does.

      • OfcrFriendly

        Actually if you enroll in Verizon Edge you get 6gb for the price of 2gb if you previously had an unlimited plan

      • James

        I did not realize that; that is interesting to know. I’ll hold on to my unlimited for now, though.

  • Lance Baker

    Verizon is always said to have the best customer service and AT&T the worst. I find that funny. AT&T lets you keep your unlimited data plan. They don’t force you to change it.

    • Nate McKelvie

      AT&T does not allow you to keep your unlimited plan either if you upgrade. Both carriers remove unlimited data if you upgrade your phone at subsidized cost, but as long as you don’t ever upgrade you can keep your unlimited data forever. However I’m not sure with verozon but I do know with att that it’s unlimited but only 5 gb is lte speed

      • Lance Baker

        That’s simply not true. I work with cell phones daily. I do upgrades for people with unlimited data on AT&T and they always keep it. They understand that if they change that plans it’s gone forever. My partner just upgraded and he kept his unlimited data that he’s had for years.

      • tskwierc

        Yea you are right my friend has AT&T and he has upgraded with no issues. I have to upgrade another line with verizon and transfer the phone to my line to keep unlimited. It works but it is a hassle.

      • Nate McKelvie

        I don’t just work around phones, I have a wireless store, but actually your right, I just looked and they have changed their policy. You can now upgrade ( you couldn’t before ) and keep your grandfather in data plan, but they lowered the amount of data before you slow down. Now you only get 3gb before they reduce your speed.but it comes with conditions, such as no FaceTime over cellular, no wifi hotspot, and I’m not sure what the official policy states but once you hit your 3gb limit most of the time they drop you to edge speeds and your data is worthless anyways. They used to make you give up the unlimited data, but it looks
        Like they changed the policy as a way to get a heads up over verizon.

      • Reed Kitchens

        I believe you can still FaceTime over cellular or either the time i did it was just some freak accident.

      • Nate McKelvie

        You can, but not if you have unlimited data plan

      • Reed Kitchens

        The person I was FaceTiming has unlimited data and was using cellular to FaceTime and they just recently updated to the 5s

      • Nate McKelvie

        I guess as of June 18 of this year if you have an iphone 5 or 5s you are now able to have FaceTime over cellular. These damn phone companies change their policies like I change my shoes

      • Nicholas Oldroyd

        I upgrade my iPhone every year and I started with the original iPhone on an unlimited 2G plan.

        I can assure you that you have always been able to upgrade with the discount and keep your unlimited data plan.

      • Lance Baker

        Yeah. Not a policy change. You could always keep your unlimited data. I’ve been selling cell phones since before AT&T did away with unlimited data.

      • Arnie Posadas

        This is true. They ask if you want to retain your unlimited data whenever you upgrade and warn you that if you ever remove unlimited plan, it is gone forever.

      • He Ro

        Nate you’re an idiot. Everything you claimed is wrong. Maybe you should be working elsewhere. AT&T has always allowed upgrades and keep the unlimited data. Facetime just recently been granted for those that have unlimited data. They capped your data at 5GB. But at times they will even let you go past that. I’ve gone to 7gb and speed was still LTE. Quit your day job buddy

      • Klaudio Godines

        Nate McKelvie doesn’t know what the hell he’s talking about, everything you’ve said about AT&T is wrong. Educate yourself first before you go an post comments.

  • Calibratedearth

    Found out about this yesterday, called Verizon and was told it wasn’t true. Used their website and found that it WAS true, and my wife got her 5c, unlimited data intact. Feeling like Indiana Jones when that wall starts to close on him and he snatches his hat at the last second.

  • bigtalk

    some folks got lucky

  • James

    isn’t that why we all do the right thing?

  • Keith Green

    They need to let us upgrade and keep our unlimited or at least drop the $20@ month smartphone fee. Verizon you suck!

  • Keith Green

    It’s not fair that they get to keep their unlimited & not give it to others! We should just get a big group of ppl to upgrade and gripe about loosing their unlimited.