Apple acknowledges that the iTunes Store is down for some users [updated]

By , Aug 7, 2013

itunes is down

If you’re having trouble downloading music, or otherwise accessing the iTunes Store, you’re not alone. A number of users have taken to Twitter to report that the digital content front is down, and Apple itself has now acknowledged the problem.

As of about 11:30 am this morning, Apple’s system status page shows that the iTunes Store is down, with the issue affecting ‘some users.’ A detailed timeline on the page shows the outage has lasted over an hour and is affecting iTunes purchases…

itunes timeline

Additionally, it appears that the App Store is down for some as well, with several users reporting issues downloading apps:

And some folks are even reporting that iTunes Connect, the portal that developers use to submit/update their apps is down:

Of course, a simple service outage isn’t uncommon for Apple—we do see them from time to time. But the fact that this one is across multiple systems does make you a bit nervous in light of the recent week-long Dev Center outage due to a security breach.

Stay tuned, we’ll keep you posted.

Update: It appears that things are back to normal, as Apple has updated its system status page to show that the iTunes Store is up and running. However, FaceTime is now showing out of service for some users.

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  • Adil Hussain

    You posted the article, nice one Cody :)

  • Gorgonphone

    oh no!!!!!

  • Edwin Koh

    why am I the unlucky one ):

  • Andrew McOlash

    The one time I actually want to get a new app… I’m relatively solid after 2 years with ios so I only have what I usually need… The one time ;)

    • Mohammed Sahib

      :)

  • Nathan Jung

    I thought it was something from iOS 7 Beta 5 that was having issues… good to know it is not just my device.

    • pauleebe

      Me too. iTunes store crashes on my iPhone 5 running iOS 7 Beta 5

  • andyr354

    It is spreading, bunch of services down now.

  • Lucas Tres

    Can’t download new apps or update the ones I already have… :(

  • Aleksandar Kojić

    I really hope that iTunes store (musical, video, etc) will be available in Croatia too, very soon!!!

  •  Rich 

    Still can’t download any apps in iOS 7

  • Steve Norris

    iTunes Match is still down for me.

  • dev29

    i am having problems with ipad´s activation, it cant be activated itself nor via itunes :@

  • Charley Harper

    Both Siri and the App Store on my iPhone are down, any word on a solution or just news about it in general.

  •  Rich 

    I did a full restore through iTunes to fix my issue where I was unable to update apps or download new ones. For anyone else that may be having that issue on iOS7 Beta 5

  • https://vimeo.com/super8shooter The Rising

    It’s still down. Thursday morning at 11:45 AM.

  • Manny Carranza

    I still can’t download apps

  • Wolfgang McFeatherson

    Siri works fine for me, ITunes Match works, everything seems to be working on my iPhone 5 IOS 7 beta 5. Just can’t download updates or new apps. Anyone have a fix? or is it just apples servers?

    • Manny Carranza

      I think it’s just apple servers I have just now been able to download apps

      • Wolfgang McFeatherson

        Hmmm did you do anything different? Or did the apps start downloading ? Even this morning I still can not download.

      • Manny Carranza

        No I didn’t the only thing I really did was rest my phone holding the sleep & home button then after it turned on I could download again

      • Manny Carranza

        Reset

      • Wolfgang McFeatherson

        I tried it and still not downloading . I don’t want to have to wipe everything. I’ve been looking online and nothing I have tried works.

      • Manny Carranza

        I don’t know if I would wipe everything I just waited somebody else on the comments tried that maybe you could ask him

  • Waheed

    iTunes Store still down for me I can’t install & update any app please set my iTunes store

  • Andrew Nguyen

    Still can’t download any apps…

  • justin

    i have a similar problem i cant see anything on appstore either itunes i cant even connect to disscuss.apple i cant even restore my ipod

  • Dawn Hagan Cantrell

    Still am unable to access iTunes but I still get the emails from them.

    • Christina

      same here any news on this?