Fix: FaceTime Failed – xxx is Not Available For FaceTime

By , Aug 6, 2010

Today I want to post about an issue I recently had when trying to FaceTime with Tina. Everytime I tried to initiate a FaceTime call, I would get an error message saying “FaceTime Failed – Tina is not available for FaceTime“. What was strange with this issue is that she could initiate the FaceTime call and reach me, but I couldn’t.

So really I thought the problem was from me since I was the one not being able to reach her. This drove me nuts for days. I even went as far as restoring my iPhone, thinking it would fix the issue. It didn’t. The solution was in fact much simpler. Ironically, the issue didn’t even come from my iPhone, but from hers.

I found the fix somewhere deep inside Apple’s support pages. Apparently the problem arises if you ported an old number to your iPhone 4, or if you recently changed your number, which was the case for Tina’s phone.

According to Apple, some of the symptoms are:

  • When you are calling someone on FaceTime, the number on their screen is not your number.
  • People are unable to initiate a FaceTime call with you.
  • After installing a new carrier settings update, FaceTime does not activate.

The fix is really simple:

  • In Settings > Phone, turn FaceTime OFF and turn it back ON again
  • Go to Settings > General > Reset > Reset all settings
  • Done

Immediately after performing this on Tina’s phone I was able to initiate a FaceTime call with her.

Hopefully this will help other people stuck on this issue.

  • Share:
  • Follow:
  • DaCeige

    Restore all setting will break your jailbreak. You will have to do a restore after. (just FYI, it messes up the jailbreak filesystem)

    • Cas

      No it doesn’t it only messes up the jailbreak if u press erase all content and data. Resetting settings does not erase no data or media as I have done this many times. Just thought I’d clear this up. I have a JB iPhone 4 with jailbreakme

  • iPwned by jailbreak

    happened to my gf’s phone under same condition. also found the fix on apple’s support site a week ago. Thanks for bringing this to the surface!

  • Jason masters

    Bottom line if your jAilbroken you have to settle for fring on my3g FaceTime won’t be available at all prolly never at least for non AT&T users.

  • icyhotonmynuts

    When you wrote “xxx not available” I thought you meant facetime had some sort of boobie/cooch detector which disabled facetime from being used for phone sex. *phew* am i relieved it wasn’t that. :-P

    • http://www.iRepairServices.com WyKeD

      lmfao!!!! phew…. I’m so with you!!! lol

      • jgr627

        I cosign title of the post is misleading

    • http://www.Edward-sb.tk Edwardacker

      I thought the same thing as you ;D

    • Felix

      Lol, I was actually thinking that the person can flag you for being obscene and therefor restricting you from further FaceTime with them.

  • Jnicholson1437

    My FaceTime quit working all together so I tried your advice and it didn’t fix me. I kept getting a FaceTime unsuccessful activation message. What finally fixed it was removing iPhonedelivery!! Which is wierd because I couldn’t even use FaceTime after jailbreakme until I installed it.

    • Cas

      I had the same problem as u mate and it done my head in. So I removed iPhone delivery and it worked but now I reinstalled it and so far it’s been working fingers crossed

  • Steve Jimson

    Thanks! This worked for me, all I had to do was slide off FaceTime, then turn back on again. It prompted that it was waiting for activation and that was it! Off and running. I did NOT have to reset all my settings, but YMMV. No harm in trying it first only by toggling FaceTime off and on again first to see.

  • Guillaume

    Don’t do this reset all settings solution !!!
    My phone is a mess and it didn’t fix the FaceTime issue !!
    Sebastian you re an asshole !!!

    • http://www.iphonedownloadblog.com Sebastien

      Dude, this was posted on Apple’s website so tell Steve Jobs he’s an asshole. Besides, it worked for me and for some other people. There is no way that going to “Settings > General > Reset > Reset all settings” might have messed up your iPhone. YOU did something wrong.

      • http://google LC

        It didn’t work for me. Did all of the above 2x. Still searching for another solution.

  • Pablo

    You don’t have to do a Reset All Setting. I got the error calling my friend, so she turned FaceTime off and right back on. I then tried to FaceTime her again. I did’n’t get the error this time, but her phone wasn’t acknowledging that I was calling her, so she FaceTimed me instead. I answered, and then I FaceTimed her, and it worked!!! So basically, have your friend originate a FaceTime call to you first, and you should be able to call her/him.

  • jw

    i got the same thing as u, but after turn facetime off and on, it still doesn’t work…

  • Randall

    You rock! I only had to turn FaceTime off and back on and viola! I was back in business. It’s weird because this problem was only with iTouch calls. IPhone calls worked fine??? I noticed that when I turned it back on that it went through a brief activation (with the FaceTime server I assume). Good fix! Muchas gracias:-)

  • Sweety

    Dears, it perfectly worked as adviced, thanks dear, no worries about Reset All

  • http://www.patentsusa.com Deepak Malhotra

    I had this problem too. I got it to work by just performing the first step, turning facetime off then on.

  • Andrew

    Absolutely Awesome. You saved me hours of problem solving. My son can now facetime me from his ipod touch. He will be over the moon happy. Too easy. Remember to reconnect your wireless settings, but totally fixed the one way face time prob. Thanks sooo much.

  • http://steveyochum.com Steve

    Worked great for me

  • Jeremy

    Just turn Facetime off, then back on. That’s all I had to do.

    • Yourmom

      Ye this guys right just turn it
      Off and turn it back on again. If your facetiming over sea you have to put the 0044 or whatever it is into the contact otherwise it doesn’t work

  • Jason masters

    FaceTime was supposed to be the great next big thing? I know only one person who I can FaceTime with and I’d rather not when will the hot chicks get facetime ? They are so cheap they probably all have blackberries lol

  • James

    Perfect, exactly my problem with my wifes phone, fixed instantly….many many thanks!!!!!

  • Brian

    I changed from AT&T to verizon&ported my number over&my face time isn’t working.Please help.

  • http://google LC

    None of the above has worked. Tried EVERYTHING 2x!! Does anyone have any other solutions to remedy this problem? I’d like to avoid going back to the AT&T store.

  • Gadgeteer1066

    I had same problem, could call iPad from iPhone but not other way round. We had ported a different number. I simply turned the FaceTime off in the phone settings and back on again, all working fine. No other changes to settings.

    Thanks for the tip

  • Brandy

    Worked perfectly. We only had to turn the facetime button off and then back on and the problem was fixed. I suggest trying that first before you reset your entire phone. Thanks for posting. This was super helpful.

  • David

    don’t you mean go to settings, turn off FaceTime , and re-boot .

  • Somchai

    I got this problem couple days ago I did what you guys told but it did not work for me what I did was turn the facetime off and on again
    Does anyone suggest how I can fix this problem again

  • Abalina

    Me and me friend same prob we did this abov and it worked hip horay j K ok goot to goo

  • Tanya Di Martino

    Thank you so much to whoever posted this!!!! I was having the same problem and going crazy! Your time and effort saved me from wasting anymore of my time. Truly Grateful for sharing your knowledge

  • Astronaut

    The only reason why FaceTime fails is because your contact does not have FaceTime on. Hope this helped!

  • http://www.facebook.com/dearingnancy Nancy Dearing

    i have an apple ipad2 and i am haveing trouble on facetime it gives me a message of facetime failed and also it will say that person is not available on facetime and i know she is online

  • Pow! Science!

    Thanks! This exact method worked for us.

  • ƘᗩЯᎥИᗩ Ᏸ.❥♱

    Turns out my FaceTime was off all along , lol but this really helps for future reference thanks!