Apple debuts ‘AppleCare+ with Theft and Loss’ plans for iPhone
Apple’s launching an AppleCare+ plan that covers theft and loss. Also for the first time, you can purchase an Apple+ plan on a monthly basis.
AppleCare
Apple is offering guided one-on-one phone training about using Photos
“Our specially trained Apple Support Advisors are experts in using Photos to transform pictures from good to amazing—and they’d love to show you how in a 30-minute guided phone session,” Apple announces.
The crucial reason you’d be wise to get AppleCare+ for your MacBook Pro
Apple’s extended warranty is generally poor value for money. Since MacBook Pro is basically non-repairable, DIY and third-party repairs will be very problematic, and don’t get me started on out-of-warranty Apple repairs. With that in mind, it only makes sense to insure your costly purchase with the AppleCare+ accidental damage coverage.
Apple offering free repairs of 42mm Series 2 watches with battery problems
Service coverage for the 42mm Apple Watch Series 2 models experiencing battery problems such as swollen or expanded batteries causing the display to burst open has been extended for three years after the original date of purchase.
AppleCare+ for HomePod will cost $39 and cover AirPorts
The extended AppleCare+ warranty for HomePod will add two incidents of accidental damage from handling, each subject to a $39 service fee. It won’t cover cosmetic damage that does not affect the speaker’s functionality.
How to check the warranty status of your devices with the Apple Support app
Want to know the warranty status of your Apple device? The Apple Support app is great for fast troubleshooting or getting in touch with Apple staff. Still, another feature stands out as the unsung hero: find out any of your devices’ warranty status, including AppleCare, in no time.
T-Mobile’s JUMP! upgrade program now includes free AppleCare+ services
T-Mobile said today that its JUMP! upgrade program and Premium Device Protection now include free AppleCare+ for iPhone and iPad because “the best devices in the world deserve the best protection and care.”
Both T-Mobile’s Premium Device Protection (formerly known as Premium Handset Protection) and the JUMP! upgrade program now come with AppleCare services for eligible customers who recently purchased a new device.
AppleCare+ can now be bought up to 12 months after purchasing your iPhone
As first noted by MacRumors, Apple now lets you buy extended warranty coverage for your iPhone up to twelve months after your device purchase.
Previously, customers had up to 60 days following an iPhone purchase to buy an extended AppleCare+ coverage for their phone. This information, originally provided by “multiple people familiar with the matter”, has been subsequently confirmed by a senior AppleCare advisor and other sources.
5 years later, Apple officially ends iPod nano replacement program
The first-generation iPod nano replacement program, which launched five years ago due to a potential fire risk from overheating, is no longer found on Apple’s Exchange and Repair Extension Programs webpage. Although the company appears to have now formally ended the program, it’s still honoring replacement requests as first discovered by MacRumors.
Some iPhone 7 & 7 Plus owners report an odd ‘hissing’ noise when the CPU is pegged out
Only one day after the official launch date of the new iPhone 7 and iPhone 7 Plus handsets, users are already reporting problems.
The latest comes from those who are putting heavy loads on the new A10 Fusion CPU, which reportedly causes the handset to exhibit a strange hissing noise.
Simple math: why I never buy AppleCare
I broke the screen of my Apple Watch yesterday. Or maybe more accurately, my two-year-old son grabbed my Apple Watch as I was taking a shower, slipped and fell with the watch hitting our bathroom tile floor face down. It happened all before my eyes, although I didn’t know he was holding the watch in his hand. The strange sound I heard when he fell alerted me something wasn’t right though. My wife confirmed seconds later that the watch was what I had heard and that the screen was shattered.
Surprisingly, I didn’t even yell at my son, or lose my cool, but as I was finishing up showering, I started pondering my options. Because I don’t buy AppleCare for any Apple products I purchase, I knew this was most likely going to cost me a pretty penny. Boy was I right!
Why making a support account on Twitter was a great move by Apple
Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.
Although it’s taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it’s still great to see Apple is using another method of communication to reach its users.
In this piece, we’ll talk about why we think creating the support account on Twitter was a great move for Apple.