Ed Sutherland

Apple gets coal in stocking as holiday online satisfaction drops

Ed Sutherland ∙ December 27, 2012

Apple, usually the benchmark for customer satisfaction, fell from its lofty perch during the all-important Thanksgiving and Christmas shopping period. After quickly jettisoning its senior vice-president of retail and suffering questions surrounding supplies of new products, the company "stumbled", falling to a four-year low, according to a customer satisfaction analytics firm Thursday. The iPhone maker fell 3 points to 80 out of 100, dropping it from the overall top five online holiday retailers and behind #1 Amazon.com, which was rated 88 out of 100 by Forsee...

Apple is doomed: iPhone’s US share hits record 53%, Android down to 42%

Ed Sutherland ∙ December 21, 2012

If you skimmed recent headlines, you could think Google's Android was clearly in charge of the smartphone arms race. Yet, there are these pesky indicators that Apple's impending collapse ranks right up there with the Mayan Calendar crazy talk.

However, a new report by a smartphone tracking firm shows Apple has more than half of the US market.

In other words, one out of each two smartphones sold in the country is the iPhone. According to Kantar Worldpanel ComTech, Apple now has captured a cool 53 percent of the market for smartphones in the United States, an increase from 37 percent in 2011. Meanwhile, Android fell to 42 percent, down from 53 percent a year ago. Along with grabbing ten percent from Android, Apple also apparently gained six percent of the market from RIM...

Google Play grows, App Store still cash king

Ed Sutherland ∙ December 20, 2012

What's better: to be taller or wealthier? Carry that debate to Apple versus Google and you have the latest on the battle between Apple's App Store and Google Play. While Google's revenue is growing, Apple's application store for iOS devices simply overwhelms the Mountain View, California firm in terms of cash, even if there's another, much darker side to app economy.

During the last four months, Google Play's combined daily revenue grew at 43 percent compared to the App Store's 21 percent, according to research firm Distimo. However, over the entire year, App Store revenue rose by 51 percent.

But wait, there's more. In November, the App Store rang up $15 million in average daily revenue. That compares to $3.5 million for Google Play during the same time...

Siri’s reliance on Google cut in half since iOS 6

Ed Sutherland ∙ Updated April 10, 2018

Siri, what happened to Google? The voice-activated personal assistant (which debuted alongside the iPhone 4S last October) and the Internet giant aren't as close as before. Apple's digital secretary is fast becoming a stranger to Google as one Apple watcher says Siri's reliance on Google has been cut in half since iOS 6.

While 60 percent of Siri queries sent iPhone owners using iOS 5 to Google data, iOS 6 reduced the percentage to 30 percent. Apparently, Google Maps took the heaviest hit as Apple Maps became the destination for 24 percent of Siri's answers, up from zero percent in iOS 5. Siri - now competing with Google's own voice assistant - is also a wee bit more accurate...

Millennial: iPad growing, Samsung rises to 46% of Android app use

Ed Sutherland ∙ December 19, 2012

For the second day, Samsung has been named the new leader. After Tuesday unseating Nokia as the top cellphone maker in 2012, the Galaxy vendor today topped HTC as the Android maker which gets most used to access mobile ads. According to ad firm Millennial, Samsung had 46 percent of Android app use, double the 26 percent of 2011.

HTC - which is bleeding money and is rumored to have cut in half shipments and delayed new devices - fell to #2, dropping 30 points behind Samsung. But for Apple, perhaps the best news is what the Millennial end-of-year report did not find...

Analyst: iPhone 5 order cut no cause for alarm

Ed Sutherland ∙ Updated April 14, 2018

Quit your worrying. In short, that's what one analyst Wednesday is telling nervous observers concerned over a report that Apple reduced orders for the iPhone 5 during the March quarter.

Instead, the reduction in orders could signal a more efficient supply stream and greater profit for investors.

As we reported earlier this week, Citi's Glen Yeung kicked off the hand-wringing by downgrading Apple stock to 'Neutral' from 'Buy', citing increased competition and the lower iPhone 5 orders. Other Wall Street analysts piled on, cutting their price targets for shares of the iPhone maker. Now J P Morgan analyst Mark Moskowitz is the latest to say the reduced orders may not mean lower demand for the new Apple handset...

Samsung passes Nokia as the world’s top phone brand in 2012

Ed Sutherland ∙ December 18, 2012

The cellphone industry has a new king. South Korea's Samsung is #1 in the market, unseating the Finnish-based Nokia after fourteen years. As 2012 wraps up, Samsung is responsible for 29 percent of all cell phone shipments, up from last year's 24 percent.

Conversely, Nokia slips to #2, dropping to 24 percent of the market, a fall from 30 percent posted in 2011. Nokia's departure from a top spot it held since 1998 is largely due to the predominance of smartphones, an area where Samsung thrived and Nokia faltered, according to the hardware research firm iSuppli...

Microsoft’s post-PC trouble: capturing the profits of bygone days

Ed Sutherland ∙ December 18, 2012

Before PC demand dwindled, software giant Microsoft was happy with licensing its Windows software to computer makers. Now that we are taking the first steps into the post-PC era, the Redmond firm still wants its profit. But how do you charge a $50 per-tablet royalty fee when the device itself costs $199?

Enter the $499 Surface, says one independent analyst. While Google's Nexus 7 and Amazon's Kindle Fire both sell for $199, the Surface carries the much higher price tag because Microsoft stubbornly refuses to give up the 30 percent profit margin it's accustomed to receiving for Windows and Office software licenses...

China is now the world’s largest Android smartphone market

Ed Sutherland ∙ Updated January 22, 2018

Just how important is China to the top two smartphone platforms: Google's Android and Apple's iOS? The Asian nation is now the largest single market for Android, with the United States a distant second. What's more, half of the smartphones sold in America next year could be Android-powered unless Apple "makes radical changes to its aging iOS", one research firm warns Tuesday.

China is rushing to turn in their feature phones for more powerful smartphones, according to Informa Telecoms & Media. Smartphones grew at an 85 percent clip compared to 2011. That's nearly double the 45 percent year-over-year growth worldwide. Just in 2012 alone, an astounding 786 million smartphones were sold in the 1.33 billion people market...

8 out of 10 iPad owners plan to stick with Apple

Ed Sutherland ∙ Updated April 10, 2018

In the latest round of 'is the iPad mini a cannibal?' we go to Morgan Stanley's Katy Huberty, who told investors the concern is "overblown." Huberty says nearly half of the 7.9-inch tablets are bought by new customers. While the Morgan Stanley AlphaWise survey also found slightly fewer purchases of the iPad mini are by new tablet owners - suggesting the small tablet is taking a bite out of larger iPad sales - the risk is "manageable", the analyst said...

Samsung drops its bid to ban Apple products in Europe

Ed Sutherland ∙ Updated April 10, 2018

Is Samsung feeling magnanimous after a U.S. judge refused to ban its smartphones? That could be one reason why the South Korean firm Tuesday dropped its bid to ban Apple products in Europe. Although the company described its decision to withdraw requests to ban Apple devices in the UK, Germany, France, Italy and the Netherlands as "protect[ing] consumer choice", the Galaxy maker will continue to see Apple for licensing fees of patents it contends were violated by the company...

Even with strong iPhone 5 debut in China, analysts downgrade AAPL, sending shares below $500

Ed Sutherland ∙ Updated April 14, 2018

Is the glass half-full, or half-empty? Apparently, when it comes to Apple's stock, financial analysts in Europe and Asia are born pessimists. After Citigroup Sunday downgraded the iPhone maker's stock from Buy to Neutral, shares fell below $497 in pre-market trading Monday. This after closing Friday at nearly $510. Analysts appear to have discounted the equally-positive news this morning that Apple's two million iPhone 5 in three days in China broke a record...