iPhone 6 “Touch Disease” class action suit gets support from three additional law firms

By , Oct 10, 2016

iPhone 6 iFixIt teardown 001

Class action lawsuit pertaining to an iPhone 6 Plus hardware flaw, referred to as “Touch Disease,” has gained support from three additional law firms.

Motherboard reports that lawyers who filed the original class action complaint have now signed on three additional law firms to support their case.

An additional “Touch Disease” class action suit has been filed against Apple in Utah and there is also a similar class action suit in Canada.

Back in August, web reports backed by analysis from iFixit alleged that some iPhone 6 owners were seeing a flickering bar at the top of the screen while their device’s touchscreen display became unresponsive.

iFixit attributed the issue to a hardware defect.

Apple has not responded to the issue and customers who have contacted the company about it were allegedly instructed to buy new phones.

Replacing the display does not fix the underlying issue because it’s caused by a pair of touch controller chips coming loose from the phone’s logic board.

Apple does not perform logic board repairs for consumers and has instead replaced touch diseased iPhone 6 Pluses with $329 refurbished ones, “some of which are showing symptoms of touch disease within days or weeks of being replaced.”

“The flaw is believed to be related to the phone’s larger form factor and unreinforced logic board, which can cause it to flex or bend even under normal use—you may remember Bendgate from when the phone was first released,” explains Motherboard.

We at least know that Apple is aware of these class action suits.

In a September 20 filing in the Utah case, Apple wrote that it has requested an “extension of time to respond to the Complaint.” The company has since requested that the separate “Touch Disease” class action suits be merged into one.

“Given the similarity between the Utah and California actions, it would unnecessarily tax judicial resources if these actions were to proceed in separate class action lawsuits—especially where the Utah and California Plaintiffs purport to represent the same putative class of all consumers who purchased an iPhone 6 or 6 Plus,” wrote Apple’s lawyers.

One attorney in the California case has been contacted by a whopping 10,000 people asking to join the suit. Motherboard claims that “five separate current and former Apple Geniuses have confirmed” to them that the Cupertino firm is actually aware of the problem, but “won’t tell customers about it”.

For how much longer can Apple get away with pretending like “Touch Disease” doesn’t exist, do you think?

Source: Motherboard

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  • stylesbeyond

    shouldn’t be apples problem its the muppets to bend their phones simple

    • burge

      Let me give you a screen shot of the bit you didn’t read. The part about normal use. 10000 signed up to this and I bet there is more that’s been effected by this and I bet they haven’t all bent their devices. It’s also the normal size i6 and they don’t bend that easy.


      • Joaquim N.

        Don’t feed the trolls!

      • burge

        True, but it’s nice just to shut them up by pointing out the parts that they didnt read.

      • You cannot shot up a troll. It’s against their very purpose.

      • stylesbeyond

        haha, no troll stating the obvious be careful with your expensive tech no issues i repair iPhones myself its always down to those who bend them

    • Well you’re right that it shouldn’t be Apples problem, but it didn’t come from the phone bending it came from the owner dropping their device one too many times. If the phone didn’t drop they shouldn’t have the “touch desiese”. It true accidents happen but is like suing them for the glass breaking as well. When you drop your device anything can break on the inside..

      • Shinonuke

        That’s victim blaming. I have never dropped my iPhone 6. Even if I did, it shouldn’t matter. You fix these buggers all the time, you know from first hand experienced that some of the wires in the phones require a lot of strength to pull it out.

      • The chips on the board can come lose, They are soldiered on, after a drop especially if the device is on and warm/hot they can come dislodged. Not extremely easily but it can happen.

  • CuBoy531

    If it wasn’t for Apple you a$$ wouldn’t have a job at iPad Rehab. So work with them rather than bad mouthing them. Good luck.

  • M_Hawke

    What I hate about Apple is that when you take in your phone under warranty, you get a refurb instead of a new unit. And you only get a 3 month warranty (or something like that) with the refurb. Then the refurb develops problems. In my case, I had a 5s with headphone jack problems, exchanged it, got a refurb, and four months later, developed that dreaded red pixel problem with the camera. Now I’m stuck. Had to pay either $275 to trade or buy a new phone. I think if a company is going to honor its warranty, it should do so with a new unit.

    • The new unit could have been defective too if you want brand new pay brand new price.. that makes more sense.

      • M_Hawke

        Not sure what you mean. Yeah, a new unit could be defective, too, but it is way more probable that a refurb will develop problems than a new phone. And I did pay for a new phone. That went bad. So it should be replaced with a new phone. Not a refurb. Should be expected when dishing out $700 for a phone.

      • The refurd device and the new device can go bad in the same amount of time… just because it’s new doesn’t mean it will last longer…

      • M_Hawke

        Not true.

      • Note 7?

      • M_Hawke

        Well, debate all you want, if that’s your wish to waste time.

      • you’re time is wasted in not believing the truth, fine with me as I don’t live inside the “new things are perfect box”…

      • M_Hawke


    • That’s not always true. Last year Apple replaced my iPhone 6 Plus for free 2x, once because of an issue with the camera, and the second time was 2 days later because of the issue listed here. Both times I was given a brand new device. But since replacements don’t come in new boxes it’s hard to tell what you’re getting. However Apple can look up your serial number and see if it has ever been activated before. Maybe I’m lucky, but I’ve actually never been handed a refurbished product that I know of from Apple.

      Also, getting a refurbished device doesn’t change your warranty (unless I’m completely mistaken here). You continue to keep your warranty that you had when you bought the original phone. So if you phone dies the day after you buy it and you get a refurbished model you have full warranty for essentially a year with it. If you replace your phone with a brand new one the day before warranty runs out you basically had better hope you have 0 problems with it when you leave.

      • M_Hawke

        No, that is not true. When I was handed my refurb with still 9 mos left on my original warranty, he said the refurb’s warranty was only 90 days.

        And yes, you’re lucky.

      • Wow, I’d contact Apple’s support over chat so you can get a copy of the transcript and ask them if you loose all of your remaining warranty the second you get a replacement. I almost wonder if that employee messed something up since if you bought a refurbished phone it only has 90 days. Otherwise that just sounds… wrong… I guarantee I didn’t get another year of warranty because I got a new phone.

        So I would assume that the employee made a mistake telling you that. I could be wrong though, if you do contact them I’d be super interested to find out what their response is.

      • Shinonuke

        I didn’t have a problem with the warranty. Did it once before and the original warranty transferred over to the replacement iPhone. This worked in the U.S.

      • M_Hawke

        Well, like I said, you were lucky. No need to debate with me whether this actually happened to me or not, because it did. In the US. And not just with my 5s, either, but with my 4s. So count your blessings.

      • Shinonuke

        Hope some of my blessings transfer to you amigo

      • Impreza

        You could do a serial check which may indicate if it’s a refurb. After I quizzed an employee over plain box replacements they admitted they’re all refurbs. Makes sense otherwise why wouldn’t you get a sealed box?

      • Well one obvious reason is that the standard boxes come in a printed box, with headphones, a lightning cable and a power adapter. The other is made in significantly cheaper plain packaging with no accessories whatsoever. It wouldn’t make sense to replace everything if your home button breaks. So Apple produces some phones in a very cheap packaging with no accessories that can be handed out as replacements. While some of these could be refurbished products the plain packaging doesn’t necessarily mean that. (like I said, I looked up both of my replacements and they were both brand new never before owned phones).

        Furthermore, even when I got a replacement cable the guy mentioned that they were out of replacement cables and they had to get someone from sales to give me a free one from the store inventory. But he took it out of the box and handed just the cable to me. So yeah, while I don’t necessarily understand that it seems to just be Apple’s policy.

      • Impreza

        The accessories reason is/was plausible. However initially replacement models only ever carried 3 month warranty or the balance of what was left on your replaced item, whichever was the less. That’s when the question over the repkacement being new or old gained traction, in Australia at least, After some verbal judo, there was an admission that most replacements were refurbished models. Except in the even of recently released products which haven’t circulated enough to produce refurbs. Mind you when you return an iohone from new release say like I did with an iphone 7, package and charger cable etc used, what does Apple do with it? Staff advise they’re srnt back and ‘recycled’ witn the parts used for the rebuilt ‘refurbished’ models, i questioned my return being in mint condition, why not just clean it and wipe the memory vclean put it in a new box and no obe’s the wiser. I was met with a stern ‘we don’t do that at apple, they’re sent back for recycling etc etc’. Maybe other countries the store staff give alternate explanations.

  • The Zlatan

    Where can you sign up for this? My regular 6 does this too

  • Impreza

    One annoying thing is my 5s was replaced under warranty after 1 year and 364 days (true story) with a refurb model. Problem is that if/when I decide to sell it, I’ll get less for it due to it being a refurb. I bought a new phone and end up with a refurb worth less on the open market. Something just doesn’t seem right in all of this.