Apple rolls out free Battery Replacement Program internationally

By , Aug 29, 2014

Battery Replacement Program

Apple started rolling out its Battery Replacement Program internationally today, offering free battery replacement for a subset of iPhone 5 devices that were sold between September 2012 and January 2013. The company notes that “a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently.” iPhone 5 users that are experiencing these symptoms can go to a dedicated page on the company’s website to check their device’s serial number and see if they are eligible for a free battery replacement.

This marks the second and final phase in the roll out of the Battery Replacement Program, which was first initiated last week for customers in the US and China. Now open worldwide, the program allows any iPhone 5 found to be in the subset of defective devices to have its battery replaced at no cost.

In order to check for eligibility, iPhone 5 owners should go to this dedicated website, select their country, and enter the serial number of their device. If eligible, users will be able to choose one of three service options to have their battery replaced. They will either be able to make an appointment at an Apple Store, or visit an Apple Authorized Service Provider, or contact Apple Technical Support.

The company explains on its website that if an eligible iPhone 5 has damages that could impair the replacement of the battery, such as a cracked screen, this issue will have to be taken care of first, likely at the owner’s cost. If a user has already paid for a battery replacement before, and it was found that the device was eligible for a free replacement, then the user may contact Apple to get a refund.

Finally, Apple notes that this battery replacement doesn’t extend the warranty coverage of the device. This program is open to affected iPhone 5 devices for two years after the date of purchase, or until March 1, 2015, whichever offers the longest coverage period.

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  • David Gitman

    Thanks but isnt it old?

    • https://twitter.com/aidanharris1 Aidan Harris

      The key word is “internationally”. The US isn’t the only country in the world

      • Jonathan

        Whoa. 0_o really????

  • Jonathan

    A family member of mine has a 5s. He got up in the middle of the night, unplugged it. The following morning, which was about 4 hours later, he already lost 25% of battery without even touching or using it. It’s not jailbroken or anything. is this normal? He still has warranty.

    • https://twitter.com/aidanharris1 Aidan Harris

      The best thing for them to do would be to take it to an Apple store if they can. If not they can go onto Apples website, do some automatic diagnostics and then arrange a pickup date for repair…

    • Donovan

      I guess not, but my phone does that too sometimes. Maybe his wifi/4g kept disconnecting, and he got *a lot* of notifications. That stuff drains too.

    • Donovan

      Maybe his 4G/WiFi kept disconnecting in the night, and/or he got a lot of notifications (groupchat maybe) those things keep me hugging my wall too.

      • Jonathan

        No, he gets good reception at home, and didn’t receive one notification.

      • Donovan

        That’s not good, I should let someone check it out then.

      • Jonathan

        Thanks. =) I’ll let him know then.
        If this is the case, this’ll be his 3rd iPhone 5s. he replaced the 1st one a week later from a pretty bad battery, and apparently, the same thing again.

      • woona

        I had the same issue with my 5s, i’ve had around 9 replacements and none of them worked well, then i found out that it works well when i turn iCloud off!, thats all. after couple of days i called apple care explaining whats going on and got my call transferred until i reached the supervisor/manager but ended up with no solution. and iCloud remains off.

      • Jonathan

        Huh, that’s weird. Just curious, at the time, were you out of space for iCloud backup? He is.. I’m wondering if somehow, that conflicts with the battery?

      • woona

        I wasn’t out of space for iCloud, let him do one thing, sign in to iCloud via desktop iCloud/settings/reset document and data/ and follow what shows on the screen (restart idevices) if not solved try to delete backups and documents data from iCloud using iOS, also last step is to turn off Push mails, hopefully this will solve the issue. If yet nothing works like my situation here then iCloud must be off.

      • Jonathan

        Thanks. I’ll try what you said. :)

    • diggitydang

      Maybe try killing apps and rebooting the phone… sometimes killing all the apps and doing a hard reboot (i.e. home button and sleep button until Apple logo re-appears) can kill whatever app might have been draining it. Also, if he has background app refresh on, it might have updated some big apps overnight, which can be a big drain on battery.

      • Jonathan

        He regularly kills all apps, but I’ll try the hard reboot, and background app refresh is off. Thanks for your help though. :)

  • Donovan

    My dad had this problem, he got a new iPhone (insurance) this is his 3rd one in his 2yr contract period. The iPhone 5 isn’t the best thing out there i guess. Luckily the insurance does their job

  • Xxx

    If that ipad has a split screen + multitasking ill buy it.

  • AndyDontCare

    One thing Apple fails to disclose: they have to run a diagnostic on the phone that indicates a bad battery.

    My wife’s iPhone 5 dies everyday with 20-30% battery indicated. The website indicated by serial number her phone was eligible for repair. I called them and they ran a remote diagnostic that surprisingly indicated the battery as healthy! I questioned this over the phone and they only recommended we pay $80 to replace the battery.

    So they tried to sell me a battery replacement, but it’s a healthy battery? I’m pretty sore over this.

    • woona

      This might sound stupid but try turning iCloud off.

      • mike

        Logic behind this?

    • mike

      I had the same excr problem with mine. Bought it January 2013. Yet the serial wasn’t eligible. I even went as far as to take the diagnostic test Apple has online, which said my battery did need to be replaced.
      I also had my hopes up when I saw the replacement program, but I ended up replacing the battery myself. It’s worth it especially if you want to resale it for the new iPhone 6.

      • AndyDontCare

        Restored her phone. Didn’t resolve the problem. I got on Apple’s website and got it to send another diagnostic message and it resulted in “Battery needs service.” I called Apple and they shipped me a box for free service. Interesting?

      • mike

        Interesting indeed. Did they see it as under a warranty? Or just different diagnostic? I never got a phone number I could call, they just declared my only option as paying the $80 to get it replaced and that’s it. Now I’m getting top dollar for my i5 towards the i6 I preordered this morning, so at least that’s figured out.

  • Javier Portela

    I bought mine on december 2012, and it said that my device wasn’t eligible. It also said that I had already replaced the battery even though I haven’t. And my sister bought hers a few days before mine on another apple store and same story.