Apple announces iPhone USB charger replacement program over ‘safety risk’ concerns

By , Jun 13, 2014

iPhone USB power adapter replacement in Europe

Apple Friday announced a replacement program for certain USB iPhone power adapters sold in Europe and elsewhere that “may overheat and pose a safety risk”. The affected adapters that carry a model number of A1300 have been recalled and will be replaced with a new variant, the A1400 model.

According to the firm’s official statement, the five-watt Apple European USB power adapter that “in rare cases” may overheat came with the iPhone 3Gs, iPhone 4 and iPhone 4s units.

These iPhones shipped from October 2009 to September 2012 to a total of 45 countries, mostly European. The broken adapter was sold as a standalone accessory, too…

Apple notes it has “voluntarily decided” to put forth a replacement program to exchange “every affected power adapter” for a new, redesigned adapter, free of charge.

“We encourage customers to exchange any affected adapter for a new one as soon as possible using the exchange process below,” urges the company.

Customers in the following countries may be affected: Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia, Israel, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey and Vietnam.

This initiative should not be confused with last year’s Takeback Program which replaced unauthorized third-party USB power adapters with a credit towards the purchase of an official Apple power adapter.

Now, folks who have an affected adapter (model A1300) should discontinue use and exchange it for a new one (model A1400) by bringing the adapter to an Apple Retail Store or a participating Apple Authorized Service Provider.

“You can charge your iPhone by connecting it via a USB cable to your computer until you receive a replacement adapter,” advises the iPhone maker.

As part of the exchange process, Apple will need to verify your iPhone serial number so you should bring your handset with you. Apple’s other five-watt USB power adapters are not part of the replacement program, the company cautioned.

If you’ve already paid for a replacement over the overheating issue, Apple will be happy to issue a refund.

More on the exchange process, terms and conditions, the participating outlets and localized information is available over at Apple’s webpage.

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  • Erny Carrillo

    So we in USA are more than likely not affected, correct?

    • Rowan09

      According to the article no.

  • leart

    Luckily my both chargers are 1400 but they overheat the same especially when i charge my ipad

    • Sachin

      Same here it’s 1400 but i think it gets overheated while charging my iPhone.

      • leart

        Doesnt look like a fix at all or maybe the other version gets even more heater

  • Sikozu

    The cover picture to the article is misleading in that it is of a UK iPhone USB charger which is NOT effected by this recall. A picture of the 2 pin European iPhone USB charger would be more appropriate as this is the charger in question.

    • Andy

      They just take whatever charger appears first in Google and just uses it. At least they should use an image from one of the affected countries…

  • Someolcmwkzbha

    Dammit I got two of these a1300 and I don’t have a local apple store :(

    • Kyle

      You can call Apple support and most likely they will offer you a free pickup and shipping to you. The same usual.

  • Guest

    Is this only the 5v iPhone charger or does this also concern the 10v iPad charger? My iPhone charger is A1400 but the iPad is 1357.

    • Kyle

      No! Read the Article carefully! Only product A1300 is in question, nothing else!

  • Himanshu Oberoi

    I Have A serious Question : How Old Should Be the iPhone so that they Exchange Old Charger For New One ?

    • Piyush

      “iPhones shipped from October 2009 to September 2012″

      • Himanshu Oberoi

        Oh Okay ! Thanks

  • Grolubao

    Do we need to book an appointment or is just dropping by the Apple store?

  • Andy

    The image on the main iDB page is a little misleading. The three-pin plug is used in countries like UK, Ireland and Hong Kong and none of these are part of the list of countries affected…

  • Donovan

    Hey I actually have an A1300 one that blew up, and melted a bit. I always kept it, gonna trade it in.

  • Martin

    This is what happened to me yesterday. I charged my iPhone 4 for 15 minutes and when I picked it up, the back top-right of it was really hot. When I checked the charger it was extremely hot as well. Maybe something goes wrong when we plug it in, hence the “in rare cases”.

  • Sparsh Bhatli

    I got A1300 charger now i know why my iphone got overheat so quickly :/