Apple launches replacement program for iPhone 5 Sleep/Wake button

By , Apr 25, 2014

iPhone-5-Apple-Store-window-UTC-la-jolla

Apple announced a new replacement program today for folks having issues with the Sleep/Wake button on their iPhone 5. The program allows for the replacement of the button on select iPhone 5 models where it has either stopped working completely, or only works intermittently.

The Cupertino firm says that it will offer the service free of charge to iPhone 5 customers with models that exhibit this issue, and have a qualifying serial number. It has set up a website with all of the details on the program for the ‘small percentage’ of people that have been affected…

Jim Dalrymple over at The Loop has the statement:

“Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently,” Apple said in a statement provided to The Loop. “Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.”

You can view the website here, but it essentially explains that Apple has discovered an issue with the Sleep/Wake button mechanism on a small number of iPhone 5 units and there’s a text field to enter your device’s serial number to see if you qualify for the free-of-charge replacement.

Users who meet the criteria will have two replacement options to choose from: carry-in and mail-in. Carry-in has you take the phone to your local Apple store or authorized retailer, where it will be inspected and mailed to an Apple Repair Center. Or, you can just mail it to the Center yourself.

Of course, your iPhone 5 must be in working condition to qualify for this program. The initiative covers iPhone 5 models [that meet the requirements] for 2 years after the retail sale date, and if you believe you paid for a replacement due to this issue, you can contact Apple for a refund.

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  • Andrew

    I’ve never had any problems with the sleep/wake button on any iDevice I’ve had ever used so far.

    • Maxim∑

      my friend has had a issue with his iPhone 5 which he bought 2 weeks after it came out. But he dropped it a lot so not surprised..

      I treat my iPhone like an egg:) never had any button issues

    • Christian Mejía

      Broke my 4s lock button by dropping it front first.

    • http://www.liam-merlyn.co.uk/ ConduciveMammal

      I had it with two i4’s

    • Jeffrey

      Me neither, I’ve had 8 iPhones and 1 iPod over the past 5 years… They never failed on me, never broke. Never had a crack in it either and I don’t even wear a case:)

      • Andrew

        Same, I don’t wear a case and no scratches at all!

      • Jeffrey

        me neither:)

  • BoardDWorld

    This should have been issued a long time ago.

  • iViperzLTD

    I have this problem with my white iPhone 5, seems like I’m eligible. But at the cost of my jailbreak… hmmm :S

    • Gucciipad

      Decisions decisions.

    • Ted Forbes

      I don’t think thats an issue, they are not replacing the phone just repairs to the button. But if you want to be safe, just restore your phone to stock. Thats it.

      • iViperzLTD

        the program states that iOS6 devices will be updated to iOS7, if it were just simple repairs to the button then this would not be needed, I think it’s clear that they will check the OS, and since theres no jailbreak for iOS7.1.1, I’m having a hard time deciding xD

      • James

        I’m in the same boat. Just assign an activator gesture to lock your device if you havent already. i think i’ll just keep my jailbreak. who knows, i might get an iphone 6 later this year.

      • wwian

        JAMES! MY MAN! YOU DA MAN! I have been so aggravated with the power button fail. Been stressing to have to loose JB just for a damned power button. BUT, after reading your comment, I assigned three different actions to lock the phone! HELLZ YES! Thanks, man! I’ll buy you a virtual beer!

      • James

        haha glad i could help! :)

    • Ted Forbes

      But then you will lose your JB and there is no way to get it back. Yeah decisions decisions!

  • Tyler

    Mine does this but it’s not worth losing my jailbreak

    • Your Mother

      you cant be serious. you’d rather have faulty hardware than to loose a cheesy hack that lets you half-way mimic stock Android features?

      lmfao.

      • XboxOne

        why are you in here Fandroid?

      • Tyler

        Go get laid

      • RarestName

        If you can show me a something that’s as simple as Activator then tell me.

  • johnnytalks

    Better late then never. Bravo.

  • NekoMichi Kobayashi

    Isn’t this a bit too little, too late? The iPhone 6 is just around the corner and this program addresses hardware problems on devices from two years ago that have been affecting users since its launch in 2012.

    I had this exact problem and ended up just buying the replacement circuit part and fixing it by myself…

    • James

      the what and what now? whered you get that part?

      • NekoMichi Kobayashi

        On eBay, search for keywords “iPhone 5 replacement volume silent sleep power button ribbon”.

        It’s a little tricky to replace though as it’s connected to the same part as the volume buttons and silent mode toggle, so all of those will also be replaced too.

  • jack

    My button takes a lot of force to be actuated

  • XboxOne

    I had this problem on my previous iDevice the iPhone 5.

  • James

    And all this time I thought it was some tweak that broke it. well, glad to finally know it wasnt me.

  • n0ahcruz3

    How about 4S?! The power button on my 4S stopped working after 1 yr use.

  • Anonomous.TECH.man

    I first thought I could break my home button and then get a new phone. I was wrong.

  • Razick Rilshad

    I had this problem

  • XxRx3-_-SnipZxX

    iphone 5 gives me commands that causes it to freeze when turning on , anybody know a way to fix t?

  • Leo Parker

    I’m on iPhone 5 7.0.4 jailbroken with my power button not working for over 1 year. I’m eligible for this program but I don’t want them to upgrade my phone and I don’t want to erase anything. Does anyone know if they will restore & upgrade? I’d rather have a broken power button than a non-jailbroken diePhone 5.

    • Chad

      I took my iPhone 5 in today to Apple to get repaired. First thing they did was restore the phone and added a special app that tests the phone. You WILL lose your JB.

      • http://sunnypatioproject.com/ Karen

        Not just lose the JB (which I could’ve restored when I got it back) but they upgraded my phone to 7.1.1 to run the diagnostic, so no hope.

  • Keabsy

    I had this problem. I bought my iPhone in the US, and came back to Europe. Apple’s warranty only works in US soil if you have the GSM model, so it was a head ache for me to fix it. I managed to go back, and they simply gave me a new iPhone, no questions asked.

  • http://sunnypatioproject.com/ Karen

    I went in to Apple today to arrange my repair (very happy to be eligible): the wait was crazy: an hour to get seen (I had an appointment) and then an hour with the tech while they ran diagnostics and arranged paperwork and such. They were scrambling to get a process and get enough techs trained on it (they told me they only found out Sat night – good thing I didn’t make a same-day appointment when I read this article Sat morning).

    They gave me a loaner, no problem (except it had no juice, and so we waited another 10 minutes for it to get enough battery life to start up).

    One thing though: without even asking/warning, they upgraded me to 7.1.1. I had reset off my jailbreak to a clean 7.0.6 but I hadn’t expected the upgrade. I think their diagnostic software needed it, but I was gutted by the move. So, fair warning on that. And I imagine a lot of us with sleep/wake problems are jailbroken to get an Activator gesture so that we could sleep/wake our phones!

  • Mil An

    Gotta love the people that say never had a problem with mine. I treat it like and egg, Well good for you and guess what out hundreds of thousands of eggs that come out if chicken’s buts just to supply one city, many do not make ot to the carton and of those that do, some are still flawed. So if your iphone works good for you but do not make it like all defects are caused by the user.