Apple Store (Opening 001)

Apple’s just made an important change to its iPhone return policy. According to the firm’s newly-updated Retail Store Purchase Policies, customers who bought an iPhone directly from the Apple Online Store and in Apple Retail Stores now have 14 days to return it for a refund.

“For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund,” Apple acknowledges.

Previously, people had 30 days to return their iPhone for a refund. The company has apparently shortened the return window in order to match carriers’ 14-day policy…

Apple’s document, first spotted by 9to5Mac, says that all items returned within the two-week timeframe are eligible for an exchange or a refund, “based upon the original payment method”.

Apple adds:

For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days.

With the change, the 14-day period for iPhone returns now actually matches all other Apple product purchases, which are already subject to the same 14-day return policy.

More context, from 9to5Mac:

Apple’s prior iPhone return policy was in stark contrast to its carrier partners who only offer a 14 day return window. During this time a customer may choose to return the iPhone to Apple within the 30 day period but if it was returned after day 14 they would still be on the hook for Early Termination Fees (ETF) or any other penalties from the wireless providers.

Will the new return policy affect your next iPhone purchase from Apple?

And is 14 days long enough to determine whether you like a product or not?

  • Shawn

    Probably a good move so that there is no confusion with carrier policies.

    • “good move” you fanboys are pathetic. Happy about getting less

      • Shawn

        Too bad I don’t actually use an iPhone. Good try.

      • If they didn’t change it to 14 days and you thought you had 30 days like you did there would be NO PROBLEM. fanboys amaze me. you have idevices and have had beta 5 on them.

      • Shawn

        One. The last part of what you said made no sense. Second. If you use a subsidy from AT&T which has a return time of 14 days and then you were to return your phone after 14 days yourc ontract with AT&T would still be valid and you’d be without a phone.

        I’m not a fanboy. I’m just stating that this is a better move to clear things up in the end.

      • Ninja Banana

        What do you mean by “Beta 5?”

      • sticking up for your boyfriend? ios 7.1 beta 5…not obvious enough?

      • Ninja Banana

        not obvious enough for my dick!

  • m3nphls

    Just buy with American Express and they will cover it for you if apple doesn’t take it back. Covers up to 90 days.

    • Chris Mark

      You will only be reimbursed up to $300 per eligible item, excluding shipping and handling, and up to $1,000 annually per Card account. Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico or the U.S. Virgin Islands. Please read important exclusions and restrictions.

  • Merman123

    I think 14 days is enough. I’d say we’re lucky to even have return policies. Most things in life don’t come with one. Just gotta take your chances !

    • iou75

      and that’s why not too many people often buy things worth more than $650

    • Dan

      uhm… no? Return policies are essential. Who would take a chance with 700$?

      • felixtaf

        Taking a chance isnt the right point. But, is it fair to return a product (any product) after 4 weeks (Jus because we dont like it)

      • Dan

        Well maybe not 4 weeks (unless there’s a defect), but imo 2 weeks is the minimum for something this expensive.

        Kind of like when I bought a refurbished iPad (1st gen), took me a few days to realise it was underpowered for what I needed it for, exchanged it for an iPad 2.

      • felixtaf

        I agree with you. Return policy is a must (most countries lack this policy).
        For defects, it will be covered under warranty. So that has 1 year time limit.

      • Merman123

        That’s not a return, it’s a defect and should be covered under manufacturer warranty. I’m talking about those “satisfaction guaranteed” return policies that allow you to return a product just because you don’t like it.

  • ✪ aidan harris ✪

    Why would anyone want to return an iPhone?

    • Leonard Wong

      Maybe they bought it but don’t like it? (Think about buying iPhone 5c scenario)

    • Sean Clark

      My dad returned his 5s. He found it confusing and didn’t use it as much as he expected. He went to a dumb phone and was perfectly happy. (I’m curious if he would have found iOS 6 as confusing, but I digress)

      Some people don’t want an iPhone. Some people want android, and some people don’t want a smart phone at all.

      • Ninja Banana

        iPhone 5s does not come with iOS 6.

      • Sean Clark


      • Sean Clark knows that.

        “iPhone 5s does not come with iOS 6.” …wow what a revelation

      • Ninja Banana

        wow what a penis.

  • jack

    14d is very fair

    • iou75

      so is 7 days… and 3 days — as long as Apple says so

      • jack

        you bought the phone (1d), played with it for 5d, decided to return it (1d), had to wait for the weekend (5d), trip to store (1d). total = 13d… less than that isn’t comfortable

      • 30 day return policy is better than 14. why do you want less? so weird

      • jack

        I never said it is better, I said it is still fair. I bet your co-workers hate you for putting words in their mouths

      • Fanboys, is there any limit to them? smh

      • Ninja Banana


  • JulianZH

    i just want a 30mins window for app return.

    • I bought two apps today that I was wishing I had the chance to return cause they were awful

      • Shawn

        You can if you click the link on the emailed receipt.

  • felixtaf

    Thank God that your country has a return and better warranty policy…

  • Kevin Guzman

    14 days, or two weeks is more than enough to even consider returning an iPhone. I would find it odd if someone wants to return an iPhone after almost 30 days of using it – If I don’t like something, I’ll just return it as soon as possible.

  • Jack Wong

    So all Apple’s products are on the same page now, no more confusion.

    I have returned an Apple TV and iPad Air smart cover after 14days, and Apple still accepted my return with full refund, did not give me any hard time.

  • Tyler

    Those bastards

  • Tyler

    Apple should make the carrier conform to their policies

  • Arthur Geron

    I think there are enough iPhones exposed in Apple Stores, reviews on youtube, etc. For you to know wether or not it’s what you want, just stop crying about it.

  • Ninja Banana

    Pshh nailed it! XD

  • Haha, sounds like Apple is losing confidence in their over-hyped products…good.

  • TjKennedy

    actually I am getting to hate apple