Some Disney and Pixar movies go missing from iTunes, iTunes in the Cloud

By , Oct 24, 2013

ipad no disney

Uh oh. Some users are noticing that Apple has pulled various Disney and Pixar titles from its iTunes Store and iTunes in the Cloud. While the missing movies were initially shrugged off as a glitch, it appears that the move is much more serious.

It looks like the problem has to do with a licensing agreement between Apple and Disney. And not only does it mean that users can’t buy or rent the titles, but folks who previously purchased them are no longer seeing them in their Purchased tab…

9to5Mac shares a comment from a reader:

“Two movies disappeared from my Apple TV yesterday (Mater’s Tall Tales and The Lion King). I called Apple and they told me that Disney has removed them from the iTunes store. They are no longer available for viewing on my Apple TV. There was no warning, no notice and no refund. According to Apple, all digital content belongs to the content provider.”

The site refers to the issue as a ‘possible glitch,’ but as noted by AppAdvice, Amazon has pulled the videos from its Instant Video service as well. And the e-commerce giant cites “licensing agreements” as the reason why the movies are now unavailable.

Perhaps the scariest part of all of this is that it serves as a reminder that movies (or content in general) you’ve purchased from iTunes can disappear from iTunes in the Cloud at any time, leaving you without a way to access them on new devices.

AppAdvice points to Apple’s disclaimer on this:

“As an accommodation to you, subsequent to acquiring iTunes Auto-Delivery Content, purchased (i.e. not rented) movies iTunes Products and TV show iTunes Products (each, “iTunes Eligible Content”), you may download certain of such previously-purchased iTunes Eligible Content onto any Associated Device. 

Some iTunes Eligible Content that you previously purchased may not be available for subsequent download at any given time, and Apple shall have no liability to you in such event. As you may not be able to subsequently download certain previously-purchased iTunes Eligible Content, once you download an item of iTunes Eligible Content, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.”

Neither Apple nor Disney have commented on the matter, but we have to say, we can’t imagine this ordeal lasting very long. Keep in mind that the two companies are very close, with Disney’s Bob Iger on Apple’s board, and Jobs’ history with Pixar Studios.

Have you noticed Disney/Pixar movies missing from iTunes ‘Purchased’ tab?

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  • Incubus5187

    This is why you never trust the cloud. Physical media for life. Biotches ;)

    • CA$H

      Apple love DRM

    • xSeriouSx

      Can’t wait for iSheep Rowan09 to come and preech why the cloud is the future and physical storage will become obsolete…

  • geekinit

    I like how it’s illegal to pirate a movie but it’s okay for a company to remove something we purchased that’s “stored in the cloud”. A lot of people don’t understand the difference between cloud and local storage or how it affects them.

    • Falk M.

      Unfortunately you don’t get to own the stuff you “buy” on iTunes (technically you merely rent it for as long as the content is provided or left in place for buyers. e.g. app is found to break App Store guidelines but isn’t a malicious threat to your device, app stays in your iTunes library and your iDevices. However Apple COULD at their discretion remove the stuff from your records and devices)

    • Nicholas Oldroyd

      It’s legal because you gave Apple this explicit permission when you signed up and bought the digital copy. It’s not that hard to understand.

  • Jo

    Sucks to be these people.

  • Jo

    Do you remember when Disney tried to trademark ”dia de los muertes”? That was hilarious.

    • kris

      silly disney , they can’t trademark something that basically world heritage .

  • Falk M.

    You must trust the cloud a little harder!!! /s

    UGH…

    Cloud = complimentary
    NEVER RELY ON IT. NEVER. DO YOU. RELY ON A THIRD PARTY. FOR YOUR FIRST AND ONLY COPY OF AN IMPORTANT FILE.

    Hello Google and your philosophy of pretty much anything happening digitally should be on your servers and just a “cache” of it on “my Chromebook”. (I don’t own one, hence the quotation marks)

    That’s also why I use Dropbox only for publicly sharing files (although I prefer attachments in iMessages, emails etc where possible. Self-contained ftw!!!) and moving stuff between devices. With strong emphasis on MOVING.
    My Dropbox is no storage folder, because stuff in there gets deleted silently.

  • Thomas Flores

    This is one of the reason why I have a Mac mini as well with an external hard drive pluged in so if something goes missing I can always go to the computer app on my Apple TV and just stream it from their