iPhones found to be 300% more reliable than Samsung handsets

By , Feb 22, 2013

iphone user

Earlier this week, research firm Strategy Analytics issued a report showing that the iPhone 5 and 4S are the two most popular smartphones in the world. The 5 alone accounts for 13% of all smartphones shipped globally.

Today, crowd-sourced trouble-shooting website FixYa shared its own findings on the smartphone space. And according to its data, Apple’s handset isn’t just the best-selling in the world. It’s also [by far] the most reliable…

FixYa’s Smartphone Reliability Report (via BGR) uses data based on nearly a million combined problem impressions from troubleshooting requests posted by consumers through its product Q&A site and iOS mobile app.

For the report, the site assigned each smartphone manufacturer a Reliability Score—the fewer problem impressions the company had relative to their market share, the higher the score. Here’s how everyone faired:

  • Apple: 3.47
  • Samsung 1.21
  • Nokia: 0.68
  • Motorola: 0.13

Even with complaints on battery life, lack of new features, no customizability and Wi-Fi connection issues, the iPhone still dominated the testing landscape, with a reliability score almost three times higher than everyone else.

As far as the other manufacturers, Samsung users’ top complaints consist of microphone and speaker issues. Nokia users’ main beefs are ‘laggy response times’ and poor app selection, and Motorola users seem to have problems with everything.

If you want to read FixYa’s entire Reliability Report, you can find it here.

I have to say, I spent a few years selling phones in the wireless retail industry, and these findings line up nicely with my experiences. Motorola and Samsung smartphones seemed to always have the most troubles (we didn’t sell Nokia).

What are your experiences with the above smartphones? Which do you think are the most reliable?

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  • Boss

    still 1 drop of your iPhone from like 3 feet and the screen will smash

    • Damani Brown

      I drop my iPhone all the time. Never had a cracked screen iPhone, and I’ve had MANY iPhones (every iPhone). Seems you just have terrible luck. What are you doing? Bowling with your iPhone? lol

      • http://twitter.com/manishrana50 Manish Rana

        Lol

      • CollegiateLad

        Haha…

      • http://www.facebook.com/profile.php?id=558812483 Gustavo Adolfo Mirabal

        Why do you keep dropping your phone?

      • Damani Brown

        Not quite sure. And, no I don’t have a case on it.

    • Lordthree

      Not according to all the drop tests on YouTube. Hell, I’m on my 5th and I haven’t broken a screen yet.

      • http://twitter.com/manishrana50 Manish Rana

        They like to live in a denial. I haven’t had any problem with my iPhone either. Not even macbook. But they will always deny ;)

      • ClayRogers

        The bottom line is iPhone is fine if you were born with little midget hands. If you have normal sized hands it’s just too small. IOS needs more hardware options before Id jump ship.

    • http://twitter.com/doubleaa25 Adham

      Worse with the S3. I have a friend who dropped his phone from 1 foot from sofa onto carpet and screen smashed. iPhone is definitely a lot sturdier.

      • Kurt

        not what drop tests show on youtube. iphone looses nearly every single one. note 2 is the best one. dropped 6 times on concrete from 5’6″ high and only small scratches on the bezel. plastic takes a bit part of the impact and deflects it from the screen and innards.

      • http://twitter.com/doubleaa25 Adham

        Definitely did not see the videos you did I suppose. The ones I saw said otherwise.

      • RarestName

        Did you see the one from AndroidAuthority? People are calling them Apple fanboys in disguise.

      • felixtaf

        Seriously….??? Last time i watched a video from androidcentral… And their verdict if FOR apple in droptest comparision… could u post that video link, so everyone can see??? plz

      • CollegiateLad

        I guess build quality is harder to duplicate.
        ;)

    • Kurt

      My wife dropped hers on the 2nd day and she has two chips in the glass on the front screen. yes TWO. one in the top right corner and one on the bottom left. If the phone was made of plastic that plastic would have helped to take the shock of the impact of the glass to the concrete. May have still chipped but…Also, two co workers have massive cracks in their iphones screens. actually the only phones i ever seen with cracks are iphones.

      • Ben

        Well that was dumb of her…

      • http://www.facebook.com/joe.jonsen Joe Jonsen

        your wife should have had her phopne in a case..lol

      • felixtaf

        Another one..Man… how many negative comments you posted about iphone… you have never owned an iPhone… We all knew…. Your iphone cracks, drops, no gps, poor battery… come on… Gues the problem is you and your wife.. not iPhone

      • http://www.destroypixels.com/ Nicolas Arteaga

        Yeah, I’ve seen just iPhones damaged too… That’s because I don’t want too look at any droid, they’re just horrible.

      • Kurt

        so many droid phones are superior to our iphones. note 2/s3, etc. ahh and windows phones, lumia 920. its ok to like the iphone but its clearly not the best phone. thats a fact not an opinion.

      • http://twitter.com/HuchongLing Joey_Z

        maybe because most people you know all use iPhone?

      • Kurt

        Nearly everyone I worked with had iPhones. Everyone moved to s3 or note 1/2. Now only three of us iphoners left

    • http://www.facebook.com/tafk1 Taf Khan

      Care to demonstrate? Seeing is believing right? I for one am an unbeliever..

    • http://twitter.com/e420kush e420Kush

      lol, Samsungs are not any better as far as durability goes. Do some research for yourself.

    • Ignacio Irigoyen

      Yea!!!! mine can not stand a single bullet, and do not let me start taking about the nail gun resistance (Spoiler alert! it is 0).

      Dropping it is something that is 100% on you, almost everything you drop will break, try with your TV, try with more than one and you’ll see brand does not protect it.

      It is like dorpping it in a pool, it would be very cool if it survives, but it’s not Apples foult if it does not.

    • RarestName

      I’ve dropped mine like 4 times without a case, and it’s still intact :)

  • JerseyD

    I’ve had an iPhone 4, 4S, and 5 all replaced once each under warranty. Home button issue, touch screen issue, and camera lense issue. Didn’t own any for more than a year so the reliability isn’t the highest but they’ve all been replaced for free so w/e

    • http://twitter.com/manishrana50 Manish Rana

      Wow. Good luck

    • chjode

      And I have an iPhone 4 from launch day that looks brand new and functions beautifully. Anecdotes!

    • Kurt

      my wife’s gps didnt work on her 3gs. my friends 4S’s battery is at 23 percent at 3pm a few days ago. this is a daily occurrence. battery issues with iphones is remarkably bad…me? i havnet had an issue as bad, right now my battery drops fast since upgrading to crappy ios 6 (sooooo buggy), but issues others had? many many many.

      • http://twitter.com/MCaudebec Maxim∑

        Kurt, every comment I read from you is negative and you keep saying the same thing over and over if you don’t Like apple why are you commenting in a apple blog?

      • CollegiateLad

        I blame the bangs and the mohawk…

      • felixtaf

        I think the gadgets surrounding you are zombiefied.. Cant complain them too!

      • http://www.facebook.com/cameronrc Cameron Chao

        i thought he was being constructive at first, now it just sounds as if he is butthurt.

    • felixtaf

      Dude… You said you replaced every model once under warranty. Am saying I never had an issue in my iPhone’s hardware or software starting from iPhone 3g… So YES … iPhones are reliable and Reliability is based on how you handle your device too!

    • http://twitter.com/HuchongLing Joey_Z

      try other brand phones, see if they broke faster :) and don’t forget to compare whether it’s easier or more difficult to replace

    • http://www.facebook.com/joe.jonsen Joe Jonsen

      Some folks press their home buttons hard as hell lol

  • chjode

    A positive iPhone story on iDB? Better not let Christian see this article…

    • Yujin

      OMG someone noticed is an apple website. Umm your parents must be so proud of such intellect.

      • chjode

        Wut?

      • http://twitter.com/e420kush e420Kush

        Your a moron.

      • Aerobahn

        You’re a moron.

      • http://www.facebook.com/profile.php?id=558812483 Gustavo Adolfo Mirabal

        You’re a moron

      • MagicDrumSticks

        I’m a mormon

  • http://www.facebook.com/bslenter Bill Slenter

    Absolutely true in my experience. Plus, if you DO have problems with an iPhone, Apple Stores provide by far the best customer service in the business. They have bent over backwards to take care of my issues in the past. Try that at a Samsung Store. Oh wait…

    • Yujin

      There was a Samsung store on Columbus circle in nyc. For closed cause teens went there to see porn, hook up, play around but never bought anything lol

      • CollegiateLad

        Can’t blame them.

      • Manuel Angel

        Who would blame them. I doubt they want Samsung products when most of them probably had iPod’s or iDevices.

      • http://www.facebook.com/joe.jonsen Joe Jonsen

        All those teens had iPhones lol

    • GalaxyNoteFTW96

      This is because apple sells high end phones, ergo much less problems. Sammy, however, has two high end phones and like 30 different low to mid end phones. Obviously the lower end phones will be poorly constructed and im sure this is the reason Samsung has the lower score. My note 2 has yet to have a problem and no complaints either from my friend using the S3. It basically boils down to how u look at it. If u compare only Sammy’ s high ends to the iphones, im more than sure it will have a much higher score.

      • b_boy

        I had an S3. although it was a nice device by samsung’s standards, it didn’t feel as solid as an iDevice. light and plastic-y (technical term). felt like it would crack in my hands. not sure if it was the construction, or the materials that are sub-par, but to the average user its one and the same.

      • Kurt

        not being rude…but thats based on your ignorance. that plastic is high quality plastic. there are great differences in grades of plastics. plus as mentioned a million times, plastics take the impact so your phone components take far less. metal transfers that impact right to the components. and best of all, that plastic backing comes off so you can replace the battery.

      • Mustang5Oh

        High quality plastic is still plastic. I owned the S3 and my wife still owns one. It feels like a cheap toy compared to the new Apple products.

      • Kurt

        mabye in your hands it feels that way but iOS is like a cheap toy compared to Android. And thats coming from an iOS user since 2007 and has never owned an Android device…but Ill switch this summer.

      • Lok Kinho

        Ya… You’re right. But I don’t find out there’s better quality in iPhone 5 housing as well. Because the edge of my wife’s iphone 5 housing paint start peeling off. Plus iPhone 5 is much more lighter than S3 and that makes it more like a toy phone for me.

  • Yujin

    Well duh!!! Samsung is makes everything to sell and profit. Apple wants money too but not at the expense of their name.

    • felixtaf

      I wonder what this means to reliability or durability… Evryone s there to make money.. Unlike you!

  • http://www.facebook.com/tafk1 Taf Khan

    Only a droid troll would disagree with this finding, it’s obvious to any iOS user, it’s one reason why I chose to buy apple.

  • JRaynor

    how do i miss the ipod app

  • tobias

    It’s funny how people try to prove otherwise with their comments. These scores are based on a bigger scale than you or your wives phone, or the 3 or 4 iPhones you’ve owned. The study is saying that in general the iPhone seems to be the most reliable, it is not saying that it is indestructible. So sure you may have had issues, but you’re already taken into account, I do not understand peoples need to disprove the article or study?

    • Mustang5Oh

      Because it’s the internet which breeds morons lol.

  • Yan Kar

    Realistically… They are not comparing iphone to few sammy phones, it’s against all of them. Not fair.
    Compare Iphone to S3 and than we talk. SHerry picking leave for politicians.

    • http://www.facebook.com/joe.jonsen Joe Jonsen

      4S killed the damn S3 then samsung decided to use the S3 agains the iphpne5 also and lost again..lol

      • GalaxyNoteFTW96

        Its funny how every comment you make is some ignorant and apple biased comment. Are u acting or just naturally retarded? Give me one reason why the 4s is better than the s3?

      • Damani Brown

        There is no reason… but, they are selling like hotcakes. Seems they outsold the Galaxy S3. We will see how the S4 does. Might get rid of my iPhone 5 if the S4 lives up to the hype.

    • Mustang5Oh

      And it is Apples fault that Samsung releases the same design with garbage specs 100 times a year with new names? Samsung is going to flood the market with their low end trash thus killing their future sales. Apple is facing a flooded market now and just wait till Samsung sees the same thing.

      I’m also over Samsung stealing Google ideas and throwing an S in front of it. Samsung has some decent devices but enough is enough with them. I’m just sick of them at this point.

  • http://twitter.com/HuchongLing Joey_Z

    in terms of software performance consistency, this is exactly what I’ve experienced. My Lumia 800 does not have a stock timer, so I downloaded an app, and magically it decided to shut down the alarm process in the background to save battery…. And Android… we just all know the stock rom is not as open and custom builds from forums are not that good…

    • http://www.facebook.com/joe.jonsen Joe Jonsen

      android ummm suuuuucks

      • GalaxyNoteFTW96

        I wish I could believe that :) that is why I switched from my twice replaced yet still buggy as fuck ip5 to my epic note 2 :) yea ios ummmmm sucks.

      • http://www.facebook.com/joe.jonsen Joe Jonsen

        ummm …lol

      • http://twitter.com/HuchongLing Joey_Z

        seems some people love carrier bundled apps, lol. Correctly me if Samsung fixed their funny scrolling physics, but that was the main reason got me switched back to ios. Impossible to navigate long web pages, you know what, maybe this is the reason that dragged android’s rank down on mobile surfing percentage.

      • GalaxyNoteFTW96

        seems some people like switching from one to screen full of apps to the other. As for scrolling, i have never noticed any lag and the battery is a gem. Even with heavy use, im left with like 70% by 8 pm.

      • http://www.facebook.com/joe.jonsen Joe Jonsen

        It’s sad that no matter how much ram and power new android devices have their scrolling is still terrible lol

      • Kurt

        Note 2 is regarded as the best phone out now. Enjoy it.

      • GalaxyNoteFTW96

        thanks dude, but i was only able to enjoy that title up until tuesday when the htc one came out :(

  • http://www.facebook.com/joe.jonsen Joe Jonsen

    umm its not even samsung fault.. android just suuuuucks .. samsung should have made its one OS looooong a go like when the iPhone 3GS was out… but its too late now..

  • emeraldfyr3

    If the iPhone is 3 times as reliable as a Samsung phone, then that means it is 200% more reliable, not 300%. It is 300% AS reliable, but to be 300% MORE reliable, it would have to be 4 times as reliable.

    • http://www.facebook.com/joe.jonsen Joe Jonsen

      lololololololololololol

    • http://twitter.com/e420kush e420Kush

      regular math-wiz here. Nobody cares.

      • emeraldfyr3

        I care. :P

    • http://twitter.com/lachmurimi Lach Murimi

      Whoa!! Look out! We got a bad ass over here!! Looooooolll

  • Tom

    I still have a 2g iphone still strong

  • http://twitter.com/roktheworld27 Kyle

    I’d love to see a FanDroid try and beat this. Even if your iPhone does have an issue, Apple Stores exist for a reason.

    • GalaxyNoteFTW96

      Sadly I had two iphone 5s and both one had a problem ranging from apps constantly crashing to serious data problems. After the second time they said it was my problem and there was nothing they could do. So, switched to note 2 and havent had a single problem ever since. Note 2 is epic!

  • Scott Mullins

    hmm thru the ios app apple did better lol

  • http://www.facebook.com/BikenNo.9 Biken Dangol

    Other than Loosing my iPhone 5, I have no problem with it.

    iPhone is most popular in the states and nobody has decency to freaking turn it,when they find it. I tried so hard to get it back.

    What’s my point is iPhone (apple) should keep in-Built tracking system in their phone which doesn’t requires Internet feed or at least doesn’t require manual internet connection by user. I had to pay 700$ to that damn company (att).

  • Mike

    Issues I had with iPhone.
    My 1st iPhone 4…home button problems.
    My 2nd iPhone 4…would make random calls.
    My 3rd iPhone 4…speaker stopped working.
    My iPhone 5 will freeze trying to hang up a call.

    Hmmm reliable though.

  • http://www.facebook.com/joe.jonsen Joe Jonsen

    Everyone knows that iPhones and iPads are number one..

  • http://173.58.214.169/ That’s what Siri said!!!

    iPhones are too expensive. iDon’t have money. I have an iPod touch and it’s still going strong after 2 years!