This is quite the contrast to the over-heating problem experienced by some iPhone owners. Gizmodo reports that Asian countries that deal with humidity indexes that average over 95% are suffering voided warranties due to water sensors’ inability to handle the sticky conditions. As if living in 95% humidity wasn’t bad enough in itself.

Apparently message boards have been lighting up to this topic and The South China Morning Post confirms the allegations that the devices suffering from the problem have been chalked up as water damaged. Back in April in the United States a class action lawsuit was filed over the same issue…

Apple claims that the water sensors are located in the headphone jack and towards the bottom of the iPhone and are designed to not be triggered by humidity or other environmental conditions. Not to sound pessimistic but this seems like it could have slipped through the usual tests that would measure temperature durability. Experts agree saying iPhones may not be suited to withstand  such sticky air mass.

One disgruntled customer was offered a replacement by his carrier but he refused when he learned he would still be charged a fee. Justin Hayward stated to the Hong Kong based paper that he hadn’t done anything wrong and that Apple should test the phone more thoroughly in climates with high levels of humidity. Fair enough, Justin.

It seems like Apple could verify this possible oversight with a small room and one of those enormous humidifiers like my grandma used to have.

Has anyone’s moisture sensors been triggered indadvertedly or mistakenly? How did you go about explaining your case to Apple? Help our Asian pals out with any suggestions you have in our waterproof comment box below.

  • I’m wondering if that old ‘putting your phone in a Tupperware full of dry rice’ trick will un-taint the little litmus paper sensors in the iDevices… I dropped my fully submerged iPhone 3GS into the rice container and a day or so I took it out and it fired up!!

  • Burge

    I’ve read somewhere that’s the sweat of your hand can trigger the litmus paper as well. So if your in 95 % humidity these bits of paper are going to change. Time to get the rice out

  • Jlowry

    My wides phone has had this issue before. She had to call apple and speak to a supervisor about it.

  • Pat

    Well, for me my iPhone 4 is faulty and I can’t call, but when I asked for it to get it checked at the apple store they warned me before hand that they would replace it with ‘refurbished’ ones or in other words, second hand.

  • I had a similiar problem with my iPhone. Unfortunately it could not be recovered and the apple store replaced it. It looks like a major problem.

  • Shadow

    How about a screwdriver and a dab of bleach?

  • Neeraj

    i love the new site design.. cut down on the flash ads though

  • George

    I experienced problems after a rain drop landed in the headphone jack socket. I didnt bother trying to get a replace from Apple as I had heard that once the sensor turned red then you voided your warranty. Expensive rain drop! I’ve since found a web site called ICATCHI.com that sell a wide variety of headphone jack plugs with heaps of cool designs as well as these cute little cable clips or keepers to secure your plug when it’s not in use.

    Check out ICATCHI.com excuse the cheap plug, pardon the pun!