Has the anodized finish on your matte black iPhone 7 or iPhone 7 Plus started to chip or peel off? You’re probably not alone. As evidenced by user posts in a multi-page thread on Apple’s support forum, a growing number of people are complaining that their matte black Apple smartphone is showing paint chips around its edges, even with the use of a case.

Does this feel like ScuffGate all over again?

It would seem that iPhone 7 Plus model are more prone to scuffs, nicks and scratches than their smaller non-Plus counterparts, which may or may not be explained by their larger surface area. Several users wrote that Apple Support was unable to help them or replace their device, dismissing the issue as an uncovered cosmetic flaw.

“I’ve bought my iPhone 7 Plus and after 3 weeks the paint started peeling near the right speakers,” one poster wrote. “I have contacted Apple care and they asked to send a few images of the problem and after 12 days they told me it is not covered under warranty since it is under cosmetic damage.”

“I was at an Apple Store complaining about it but they didn’t know how to classify my case so I didn’t get a new phone for free,” wrote another user, adding that the photos of the phone he sent to the support hotline were passed to the engineers in California.

“I’m waiting for feedback,” he wrote.

While some posters reported chips on the back portion near the Apple logo, it appears that the area around the speaker grille at the device bottom, as well as the corners of the volume button, are most susceptible to chipping. That’s a bit strange because the speaker grille is one of the least used surface areas of the device.

Although the Cupertino company does caution that glossy Jet Black iPhone 7 devices may be prone to fine micro-abrasions with use, even advising that customers use a case, it’s interesting that Apple did not provide a similar disclaimer about mate black iPhone 7 models or other iPhone 7 colorways.

This problem is likely occurring with other iPhone 7 colors though the handset’s natural silver color exposed due to chipping is most visible on black-clad devices.

It’s unclear how widespread the issue is. I’m hoping Apple will recognize the matter as soon as possible and offer a solution, but am not optimistic since cosmetic flaws and defects stemming from daily use are not covered by Apple’s standard 1-year warranty.

Recall, if you will, how the Internet exploded in 2012 with reports of scratches, dings and nicks occurring on Black and Slate iPhone 5 models, with disgruntled users reporting chipping and scuffing issues mere days after purchasing the handset.

The media blew the problem out of proportion, prompting Apple’s marketing boss Phil Schiller to respond by saying that any aluminum product might scratch or chip with use.

“That is normal,” he said.

ScuffGate was put to rest after a fresh batch of devices shipping a few weeks later were no longer plagued by the issue. It is generally thought that bubbles built up in the anodized finish of early-launch Black and Slate iPhone 5 models due to rushed production, causing the paint to break and develop visible cracks.

Do these reports of matte black iPhone 7 models being allegedly prone to chips and peeling feel to you as one of these recurring things with no real issue?

Sound off in the comments.

Source: Apple

  • No chips or scratches on my 4.5 months old matte black iPhone 7! I put a case on it whenever I leave the house but used it for the first month without such protection.

  • UhaveNOlogic

    funny thing, I just did exchange on my series 2 Nike+ watch! it was barely 3 days old and it had the same thing. Luckily they did switch it out. It was like 4 specs that first two button pictures.

    Obviously this is a finishing issue…

  • Ara Rezaee

    My ex had a matte black one and she was really messy with it, it had little scratches here and there but no scuffs or peeled off parts. I myself have got the jet black and am too chicken to pull it out of its case.

  • burge

    Mines still perfect had it from the 2nd week.

    • Natalie

      Same. I was a day 1 user and mines 100% scratch free. Put a iCarbons and a glass screen protector and it’s fine.

      • burge

        Glass screen protector and a rear protector to stop scratching in a case, and it’s in the slimmest case you can get. In fact at first glance it looks like the device has no case on it.

  • techfreak23

    Probably certain batches had something wrong with the anodization process. I’ve had mine since day one and I don’t use cases on mine, just an iCarbon (essentially a decal for grip). I don’t have any of that on mine even after dropping mine multiple times with parts of the iCarbon tearing off, no nicks or anything underneath. Only spot mine is doing that is around the camera lens but that’s what hits a surface when I set it down and it’s not even that noticeable.

  • mrgerbik

    Thats why for the 5, 6 and 6S I got silver… problem solved.

    • BlackPantherK

      Did the same thing, but did slap a dbrand or slickwraps skin on it tho.

  • L J

    My phone is in pristine condition cause I got a case on it

    • mrgerbik

      All it takes is a little dust in that case and you’ll eventually get nicks and/or scratches too. You need a good quality, sealed case to stop all dust from getting in

      • leart

        sealed case will harm your device since it will not let the device breathe.. all the heat generated from 3G / LTE will stay longer on the device and weaking/wearing internals.. better a little scratch than a damaged device lol

      • mrgerbik

        different subject… dont need to be ‘schooled’ ty 😀

      • Natalie

        That’s not really true at all. A few mm thick TPU will not any difference in cooling the device down or heating it up

      • leart

        okay.. if you think so .. that’s the truth for YOU

      • leart

        apple since 2007, recommends in their web site when charging or it’s very hot , to dont even use a case 🙂
        now go and tell to apple that they are wrong

      • Natalie

        It’s probably just for caution. They are a company too lol, they want to cover themselves. How many phones has Apple sold now and how many have cases on 24/7? Next to 0 complaints about it overheating while charging. Apple (along with every other company) also recommends not to drop your $700 device but many people do and the majority don’t break. So yeah. Recommendations are for caution to and to direct issues that may or may not happen.
        It’s my personal recommendation that you put your phone in the fridge while charging to prevent overheating ^^

      • leart

        wow you went from using a sealed case to recommend me to put my device to the fridge hahaha your cute

      • Natalie

        Just wanted to sink down to your level, that’s all. Speaking to me like you’re an all knowing supreme being. Get off your high horse.
        And the fridge was a joke. No one is that stupid… Although, you took it seriously so you might be :/ Sorry.

      • leart

        my level LOL. I just wrote what Apple recommended to their customers..
        it’s their level.. but you are higher than them..
        your just a DUMB lol

      • leart

        actually puting the device in a fridge it’s not bad.. but don’t have any idea what your writing don’t you .. omg
        your such a ignorant in materia that made a joke that actually it’s true ..
        to extend the battery life for a device .. teorically speaking, letting a device on fridge for limited amount of time will make the battery have a longer lifespan..
        omg.. didn’t knowed I was talking to a ….

      • leart
      • leart

        heres half of my idevices.. of you think that yo have experience to share.. probably tell it to someone else.. miss sealed case & heat will not harm your device .. https://uploads.disquscdn.com/images/50354912c7d3b868008a07f23672ac62278d5c09c4c30e17793964d57d58fcaf.jpg

      • leart
      • Natalie

        Nice. I think you might be the only one in the world with that many devices. My collection of 12 iPhones, 3 iPads, 5 Macs and an Apple TV doesn’t compare to this. My bad. Whoops XD

      • leart

        your collection since you didn’t posted a photo is a collection of plates where you can eat your rice

    • leart

      just use a decal or a invisible shield and forget about scratches

      • techfreak23

        I use an iCarbon and the thing is perfect for people who don’t like to have a case but still want something for grip or a little scratch protection. I’ve dropped my phone a number of times and still haven’t chipped the aluminum.

      • leart

        icarbon .. probably it’s a well knowed brand.. i remember this name back in evasi0n 6 🙂
        i usually purchase this stuff on eBay .. and since that protection will be inside the case for me it’s not important the quality 🙂

  • OneBigInFiniteJoinT

    the same happened to me and the Local Apple Store wouldn’t replace it so I took a towel folded it twice put on the phone and pressed a hot iron till the phone got warm enough to display the heat warning messages several times.. I went back said its over heating while charging and they replaced it within 10 mins. erm LOL ?

    • GUY

      This really happened? Haven’t they tried to charge it themselves?

      • OneBigInFiniteJoinT

        they really don’t have that much time on the floor to check it out completely. if they see a warning message they just replace the phone without even giving it a second thought.

      • Blip dude

        That’s exactly how I was able to get my device swapped out while still being Jailbroken once. Lightning connector was loose on device. Had no time to restore, so I simply installed and tweak that would put the device in a boot loop.

        They checked the lightning connector, realized I was telling the truth, then 3 min later I walked out with a new device. That is a stunt I won’t be pulling again, a really close call.

    • Stoner Simpson

      Haha I do similar things too. I’ve put maple syrup on my buttons to make them stuck, I’ve purposely distorted my speakers, leave my phone in my dashboard on a hot day to over heat. They never question it and just replace it.

    • Alfred Stephen

      I’ve thought about doing similar things to other products (not Apple) that I wanted to be covered by warranty because the damage in my opinion was manufacturing fault. But I never had the guts to purposely break a device that was working well. Kudos to you, I guess?

      • OneBigInFiniteJoinT

        as they say, necessity is the mother of invention. LOL

  • Kamran Mackey

    I guess this just means I’ll be ordering the Rose Gold iPhone 7 Plus on March 3rd instead of Matte Black. I don’t like it when my phone chips.

  • MMA Rules

    These are wreck less people that use no cases, that throw their phones on the table, put them in their pockets with coins, keys, etc in it, something just don’t peel for the heck of it! Should I drive my car through a bunch of branches and expect nothing happens? SMH!!

  • Joey

    nothing to see here

  • n0ahcruz3

    Thats why i went silver lol

  • Agneev Mukherjee

    It’s a good thing I didn’t switch to 7 from my 6s!

  • Johnny

    Lmfao. I do use my old iphone nowdays. Yes its true. Its jailbroken and forks superb. Battery lasts a whole day for me. And it looks very good on the outside. So i would say the older design was better with an aluminumframe( mattechrome) sort of. The sprayed layer they put on the phones nowdays are sooooooooooooooooo thin. And it gets rugged off i think. Paint costs money

    • Mike Chu

      It’s not a paint, it’s an anodized finish that they color.

      • Johnny

        WHO cares?
        IF they waste more paint on it and make it right it really shouldnt happen

    • GUY

      Your avatar is disturbing … Call me?

      • Johnny

        My avatar is the truth

      • GUY

        I currently have no spiritual guidness would like to share with me some of this truth?
        Hit me up at : xdavior@gmail.com

      • Johnny
  • Steve Jobs

    The same thing happened to the Titanium PowerBook G4, and the Slate iPhone 5. To get a stronger color like bright pink, black, or slate, anodized aluminium will chip if not taken care of. My iPhone 6S’s custom black housing is starting to have the same issues, and I’ve only dropped it twice.

  • nvog

    Not a problem… “vintage” feature.

  • Carey Wong

    Definitely it’s a production flaw

    My partner’s iPhone 7S has the paint chipped off just at the power button after 2 weeks

    Come on, how often does one turn on and off a phone these days zzzz

    And the phone was protected with a casing since day 1

    • BlackPantherK

      7S doesn’t exist

      • GUY

        Clearly meant a Plus

      • Carey Wong

        My bad, 7±

  • Станимир Денев
    • Reilitas

      Such a shame. I felt like buying one, maybe I’ll slap an Otterbox Commuter on it. It looked absolutely beautiful on my Galaxy S7.

  • Станимир Денев

    I don’t know what to.. here in Bulgaria my mobile operator and Apple support told me that it is my fault and the guarantee didn’t cover such cosmetical issues..

  • The King

    This is why I stop buying iPhones. When stuff is wrong with them, they won’t replace unless it’s huge. The iPhone 5 had this exact problem. Since the 5S, I’ve had the popping issue with the screen popping when I touch it. They did one switch for me but the switch iPhone had the same issue. None of my friends had it though. And my mother board for the 6 plus broke and they didn’t want to fix it for me. Option was to buy another one.

  • Chang in Charge

    had the same problem. i had to go to apple store twice and call apple support to get them to swap the phone. due to other issues i am currently on my 3rd iPhone 7.

  • Ric D

    Slapped a slickwrap on my matte black! I do this with all my iPhones.

    • Natalie

      Same! I’ve got a Matte Black phone with a white Slickwraps on it. It looks awesome with the buttons and apple logo being black with a white back.

      • leart

        now please go a google a photo of that iphone and make it pass for yours

      • Natalie

        Can you try again but in English please?

      • erjonshima

        sux my d?