Having iPhone 5 battery problems? You could be eligible for a free battery replacement

By , Aug 22, 2014

Battery Replacement Program

Apple initiated a new Battery Replacement Program on Friday, acknowledging a small percentage of iPhone 5 units may be having battery problems. According to Apple, affected “iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently.” If you purchased an iPhone 5 between September 2012 and January 2013, and if you’re experiencing these symptoms, then you might be eligible for a free battery replacement.

A specific page was added today to Apple’s website where iPhone 5 users can check their device’s serial number against the database of devices that are potentially affected. The program is opened to China and the US starting Friday, August 22, and will be available to other countries on August 29.

If your device is eligible for the Battery Replacement Program, you will be able to get your battery replaced by either an Apple Authorized Service Provider or Apple Retail Store, completely free of charge.

Check your eligibility now and let us know what your status is. Personally, as you can see on the screenshot above, I’m eligible although I never really noticed any specific battery problems.

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  • n0ahcruz3

    Thats good. Number 1 problem for iphone short battery life. My shitty 4s had horrible battery life, I told myself i would never buy an iphone again if they dont resolve this problem. My moto g outlasted my 4s when it comes to battery life.(heavy user)

    • leart

      The replacement is valid only for iphone 5 sold in firsts month after launch

      • n0ahcruz3

        I know. Im just expressing my frustration with my 4s.

      • Laura Adam

        Dammit. I could’ve used a free new battery. Oh well, thanks for the heads up!

      • Phil S.

        I had mine replaced over the weekend. Once your serial number is validated they will then test the battery to verify it needs to be replaced. Just having a valid serial number does not automatically mean you get a free replacement.

    • regkilla

      My iPhone 5s has no battery problem.

      • n0ahcruz3

        Im talking about my 4s. Lets hope the 2910 mah battery on the iphone 6 is true.

      • Danial

        Rumors are 1810 Mah Which is a shame

    • Adam Bowman

      I wonder: what if my device is eligible but is also jailbroken?

      • RayRayBeav

        You would want to un-jailbreak it or any apple warranty is not valid

      • Danial

        Lame

      • Cazz

        Inorrect, apple will service it via hardware wise instead of software

    • Jack Wong

      How short is the battery life?

      • n0ahcruz3

        Like start using it 6am by 12pm its down to 30%-40% and thats using wifi at work(no video watching, just internet browsing and FB). 3G/4G will make it worse. Im a certified wall-hugger lol sold my 4s got a moto G and so far battery life has been stellar.

      • Jack Wong

        Every year when I first get the brand new iPhone, 1hour RSS/web browser would use 6-8% battery life.

        There are many Android users that I know are also wall-hugger, but I don’t mean Android phone has a very bad battery life, because we can do a lot with our phone these days.

        Look around you, everyone has the smartphone on their hands even eating lunch, walking across the street and even bathroom…

  • DroidGuy360

    So, every iphone gets a new battery then, huh.

  • A’s Network

    Yay, free replacement :)
    Now I don’t have to pay $80 for one ^_^

  • Merman123

    Not eligible. Dammit. I could’ve used a free new battery. Oh well, thanks for the heads up!

  • Brian 

    Does this work for the iPhone 6?

  • JulianZH

    nice, im eligible.

  • Arcikk

    So if this website says that my iPhone is eligible for this replacement programe, does that mean that I will have my battery replaced? Or does Apple need to check whether something is wrong with my battery?

    • Merman123

      They will just go ahead and replace it free of charge.

      • Arcikk

        Free thing from Apple? That’s something new for me :D

  • Redha Hassan

    I consume all the 100% three times a day :(

  • Charles

    I’m eligible. I’m really glad they are gonna replace it. I was wondering why it was dying so quick.

  • R4

    I thought my battery life was fine but it turns out that my phone is eligible so why not

    • http://www.datpiff.com/profile/Nuff_Saidd Nuff Said

      I don’t think the issue affects every eligible phone.

      • arvindb02

        But a new battery never hurts.

  • Danial

    fukin apple.. I just changed mine month ago and when I opened it I accidental cut the screen cable then I had to change the screen too, it cost me more than $80 just because changing iPhones batteries are not easy as every other phones
    Now they are doing it for Free! great

    • josh

      apple advises you not to work on your own phone

      • Bob

        then I guess you should listen because apple says so

      • M_thoroughbred

        No but he wouldn’t have that problem if he wouldn’t have tried it himself. Just saying

      • Danial

        Here a simple example :
        You can buy a Samsung original Battery for GalaxyS5 (2800mAh) for:$30
        Now apple not only not selling OEM iPhones batteries but they tell you have to go to an apple store so we can charge you $79
        this also works for screen too! Galaxy S5 5.1 inches 1080P AMOLED replacement = $155
        iPhone 5 4inch LCD replacement = $269

  • Kanzler

    do they replace the whole phone or just the battery? in Case its just the battery i dont have to worry about my jailbreak settings? Does it differ from sending in or going to apple store? If i go to the apple Store can i wait a few minutes for the replacement (of course if ive got an appointment) or do i have to come back several days later?

    • hmm

      No worries, they’ll only change the battery and give you back your very own device. No need to delete any data whatsoever…

      • johndhynes

        To prepare your iPhone 5 for the battery replacement process, please follow the steps below:
        Back up your data to iTunes or iCloud
        Turn off Find my iPhone
        Erase data and settings in Settings > General > Reset > Erase all Content and Settings

  • James Gunaca

    Already had to replace my wife’s iPhone 5 battery once, but the serial number wasn’t eligible. Bummer.

  • DanielRojass

    What if I have iOS 8 installed?

    • Jonathan

      Downgrade?

  • Walter White

    I’m eligible…gonna go for it too…why not?, new battery for a 2 year old phone for free…plus, I’ve been having issues, after a full charge it will run fine for few hours and then all of a sudden the battery will plummet by 20-30% in minutes…crappy part is it will pretty much turf my Spigen Glas.T screen protector…wish it was easy to re-apply

    • mike

      Mine does the same thing – yet the serial dictates it as ineligible. When did you purchase the phone?

      • Walter White

        Bought it in March of 2013…I guess Rogers musta had it on their shelves for a while.

    • Nikhil Nadipelli

      I have taken my phone in the US but later returned to India. I checked
      and my phone is eligible for replacement. I am worried if I will have
      to send it across to the US or will it be done in India as well. Please let me know if you have any idea on this.

  • Carlos Maanuel

    I have a question, i’m eligible but i’m from Puerto Rico, and here are no apple stores, what can I do?

    • Walter White

      You can also have the battery replaced at an “Apple Authorized Service Provider”. There is a link on the Apple page that you can use to search and find the closest one to you.

      • Carlos Maanuel

        I tried but when I type in my postal code or my city it recognize it as california for some reason

      • Walter White

        Did you select your country at the top first?

      • Carlos Maanuel

        Yes :(

  • Brandon Higgins

    My capacity is at 850 so of course I am a wall hugger just as samsung suggest. Getting this replaced tomorrow!

  • mike

    My iPhone 5 has been having battery issues for half a year now. I purchased it in January 2013 but the serial number apparently doesn’t qualify. I’ve been told it has a dead cell, (1 out of 4), and when the usage gets below about 30%, the phone powers down as it pleases.
    I’d seen this post in high hopes that I’d be able to get it fixed for free, and be able to sell it for top dollar to get money towards the iPhone 6.

    Needless to say I am once again not pleased with Apple.

    • iXanczy

      I’m having the exact same problem, luckily for me I’m eligible so I’ll get it fixed as soon as possible :D

      • mike

        Consider yourself lucky, unfortunately the odds weren’t in my favor. Congrats though.

    • N1C0L3_3

      My phone does the same, just shuts off whenever it feels like it. I can be at 30-40% battery, then bam. shuts off. I also have to charge it 3x per day if I’m using it regularly, and can go from 100%-40% on a half hour phone call. But alas, I’m not eligible. I call BS. My IPhone 4 battery lasted all day, I’d rarely have to charge it more than once overnight. Now I can’t leave my house without a charger.

      • mike

        That’s what I’m saying, I feel your pain and it’s very debilitating. Ended up just ordering a replacement from iFixIt and it should be here by Friday. Hopefully that means I’ll get more when I trade it in, but who knows. Good luck.

  • Speezy

    I did purchase my iphone 5 within September 2012 and January 2013 and I was having battery issues so I ordered a replacement off amazon and did the replacement myself for pretty cheap. when I enter my serial number on the apple site it says:
    The serial number you entered is not eligible under this program because either:
    - It’s not one of the serial numbers in the affected range
    - Our records show that your battery has already been replaced. If you paid for a battery replacement service, check with Apple to see if you are eligible for a refund.

    Has anyone who has done a battery replacement themselves received a refund from apple?

    • RayRayBeav

      You most likely won’t get a refund anyways. The only way that Apple would know that your battery had been replaced was if they or an authorized service location did it.

      Mine is also saying the same thing and I bought my iPhone 5 in October 2012 and have not had a battery replacement at all.

      • Speezy

        Ah, well that’s alright. The replacement I got is very good and I’m satisfied with the charge capacity. Plus I use it as my secondary phone. Gold iPhone 5s 64gb is my daily driver with element case sector 5 case and spigen nano slim temped glass screen protector. The ultimate premium iPhone if you ask me

    • mike

      I purchased mine inside the specified timeframe and it isn’t eligible, unfortunately I face terrible battery issues on a daily basis.
      I’m trying to get top dollar towards iPhone 6 next month but financial situations aren’t the best – would you recommend replacing the battery at home? Seems as that’s the only way I’ll be able to resale mine.

      • Speezy

        Yes for sure I recommend it. Make sure you pay at least over $10 on amazon for the battery because I’ve heard some of the super cheap ones don’t work. Make sure you pickup the special set of screwdrivers and suction cup too. It was very easy to replace. Watch a few YouTube tutorials in how to replace it yourself first and make sure you do it in a well lit area and don’t loose any of the screws. My battery was beyond terrible before but now it can actually last me through the day from when I go to work at 9 to when I get home at 5, using it fairly heavily with streaming, apps and such. Good luck!

      • mike

        I’ve had to replace the LCD/digitizer on the 4th gen iPod touch, and that was some difficult stuff. After watching the iFixIt tutorial, it seems like a piece of cake, plus I may even already have the materials needed. Thanks for the reply, it really gave me the boost of confidence I needed to push myself over the edge.

  • RayRayBeav

    I’m pretty disappointed with this, I bought my iPhone 5 on October 19th, 2012. The battery life on my iPhone is not the best at times. But yet when I put my serial number on here, it says that it’s not eligible. I do not really understand as it says from September 2012 – January 2013.

    • mike

      Purchased mine January 17th. Battery is clearly defective, the Apple Support evaluation even agrees. Serial number doesn’t qualify – I’m stuck either paying $80 for them to fix it, or I only don’t get any money towards the iPhone 6. Again, very disappointing.

    • iamse7en

      Yeah, I bought my iphone 5 October 8th and I’m not eligible. Must be pointed to a more specific production cycle. Definitely not one purchased within the first few months.

  • Camui

    I’m probably one of the catalysts for this. My battery’s capacity should have been near 80% based on charge cycles but it was around 30%. I had it replaced at the Apple Store almost two months ago because it was still under the Apple Care warranty. I’m glad they’ve recognized it is a larger problem. I was previously getting 1-3 hours if I was lucky. It was horrible!!!
    But now, I am back in business. It’s amazing how much more I love my phone, now that I have a properly functioning battery once more.

  • Abdullah E. D.

    Let me get this straight, I ordered my iPhone through eBay a month after it was released, it’s a verizon. But I’m overseas now.. Will this program still be eligible in the place I’m in now even if I haven’t bought it from here?

    • johndhynes

      As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.

      • Abdullah E. D.

        Yeah I get that, I mean if I bought my iPhone from America and travelled let’s say to Saudi Arabia, will this program be any good for me?

      • johndhynes

        They say that it has to be “in working order and exhibits the symptoms noted above (suddenly experience shorter battery life or need to be charged more frequently)” and have an eligible serial number. There is nothing saying you may not travel, nor can I think of any reason why that would matter.

      • Abdullah E. D.

        I do have these symptoms and my phone even dies at 20% or even before that.. Checked the website and I’m eligible for the program.. Meaning, can I go to the Authorized Service Provider here in Saudi Arabia and will exchange my battery?

      • johndhynes

        I don’t work for Apple, so I cannot tell you more than what Apple says. As I said, I do not know why you would not be able to do that after the 29th, like Apple says, but I do not have direct knowledge.

      • Abdullah E. D.

        No worries, I spoke to apple’s support team, They said after the 29th, you can go to either the authorised reseller or the provider of the country you are in. It depends on them, whether they have the resources and abilities to replace the battery..

  • Justin Rowe

    Who still has a 5? Lol….

    • Omar Wright

      Me. ass.

  • johndhynes

    They should have done this a year ago. I noticed a problem right after my warranty expired. I fixed it myself. I’ve already sold it to Gazelle so I can get the new one next month.

  • sNick

    The battery life of me 5s is shit. Only 3h of using and i’m at 20% battery. Can you confirm that? I guess i have to set up my iPhone new when upgrading to iOS8.

  • Omar Wright

    i already had my battery replaced once, but its acting up again. am i still eligible?

  • Guest

    My battery is fine.

  • Guest

    My battery is working great.

  • himynameisBLiNK

    How about iPhone 6 battery problems. just thinking ahead.

  • Abbas

    I bought my iphone 5 in the first week of launch and yet the website says my phone is not in the affected range. i have to charge my phone 4 times a day or let be at charge whenever possible cuz the battery only lasts about 30%.

    Update: oh bummer, i know why it ain’t eligible. I replaced my iphone 5 about 3 times due to overheating and the last time was 7 months ago lol so they are right with my phone being not eligible.

  • Hassaan Azam

    Having an iPhone from Canada in Pakistan sucks. My iPhone was eligible for lock button replacement too and is eligible for this battery replacement too but sadly I cant get it. Screw you Apple, open your store here in my Country, open atleast one. For replacement they ask me to get to Canada where my iPhone will be inspected and then repaired or whatever, instead of buying a return ticket to Canada I can live with all this shit.

  • jeannwhitefield

    s­­­­­­­­­t­­­­­­­­­ᴀ­­­­­­­­­r­­­­­­­­­t­­­­­­­­­ ᴡor­­­­­­­­­king ᴀ­­­­­­­­­t­­­­­­­­­ home ᴡit­­­­­­­­­h Google! It­­­­­­­­­’s­­­­­­­­­ by-fᴀ­­­­­­­­­r­­­­­­­­­ t­­­­­­­­­he bes­­­­­­­­­t­­­­­­­­­ job I’ve hᴀ­­­­­­­­­d. Lᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­ ᴡednes­­­­­­­­­dᴀ­­­­­­­­­y I got­­­­­­­­­ ᴀ­­­­­­­­­ br­­­­­­­­­ᴀ­­­­­­­­­nd neᴡ BMᴡ s­­­­­­­­­ince get­­­­­­­­­t­­­­­­­­­ing ᴀ­­­­­­­­­ check for­­­­­­­­­ $6474 t­­­­­­­­­his­­­­­­­­­ – 4 ᴡeeks­­­­­­­­­ pᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­. I begᴀ­­­­­­­­­n t­­­­­­­­­his­­­­­­­­­ 8-mont­­­­­­­­­hs­­­­­­­­­ ᴀ­­­­­­­­­go ᴀ­­­­­­­­­nd immediᴀ­­­­­­­­­t­­­­­­­­­ely ᴡᴀ­­­­­­­­­s­­­­­­­­­ br­­­­­­­­­inging home ᴀ­­­­­­­­­t­­­­­­­­­ leᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­ $77 per­­­­­­­­­ hour­­­­­­­­­. I ᴡor­­­­­­­­­k t­­­­­­­­­hr­­­­­­­­­ough t­­­­­­­­­his­­­­­­­­­ link, go? t­­­­­­­­­o t­­­­­­­­­ech t­­­­­­­­­ᴀ­­­­­­­­­b for­­­­­­­­­ ᴡor­­­­­­­­­k det­­­­­­­­­ᴀ­­­­­­­­­il

    >>>>>>>>>> Cort.As/Ft4e

    ================================

  • Jose

    I already had my battery replaced for free due to the Apple Care, but my battery is still bad & I’m not eligible

  • jeannwhitefield

    s­­­­­­­­­t­­­­­­­­­ᴀ­­­­­­­­­r­­­­­­­­­t­­­­­­­­­ ᴡor­­­­­­­­­king ᴀ­­­­­­­­­t­­­­­­­­­ home ᴡit­­­­­­­­­h Google! It­­­­­­­­­’s­­­­­­­­­ by-fᴀ­­­­­­­­­r­­­­­­­­­ t­­­­­­­­­he bes­­­­­­­­­t­­­­­­­­­ job I’ve hᴀ­­­­­­­­­d. Lᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­ ᴡednes­­­­­­­­­dᴀ­­­­­­­­­y I got­­­­­­­­­ ᴀ­­­­­­­­­ br­­­­­­­­­ᴀ­­­­­­­­­nd neᴡ BMᴡ s­­­­­­­­­ince get­­­­­­­­­t­­­­­­­­­ing ᴀ­­­­­­­­­ check for­­­­­­­­­ $6474 t­­­­­­­­­his­­­­­­­­­ – 4 ᴡeeks­­­­­­­­­ pᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­. I begᴀ­­­­­­­­­n t­­­­­­­­­his­­­­­­­­­ 8-mont­­­­­­­­­hs­­­­­­­­­ ᴀ­­­­­­­­­go ᴀ­­­­­­­­­nd immediᴀ­­­­­­­­­t­­­­­­­­­ely ᴡᴀ­­­­­­­­­s­­­­­­­­­ br­­­­­­­­­inging home ᴀ­­­­­­­­­t­­­­­­­­­ leᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­ $77 per­­­­­­­­­ hour­­­­­­­­­. I ᴡor­­­­­­­­­k t­­­­­­­­­hr­­­­­­­­­ough t­­­­­­­­­his­­­­­­­­­ link, go? t­­­­­­­­­o t­­­­­­­­­ech t­­­­­­­­­ᴀ­­­­­­­­­b for­­­­­­­­­ ᴡor­­­­­­­­­k det­­­­­­­­­ᴀ­­­­­­­­­il

    >>>>>>>>>> Cort.As/Ft4e

    ===============================

  • Justin Mahone

    Is there any way to get it replaced for free, without my iPhone 5 being eligible?

  • jeannwhitefield

    s­­­­­­­­­t­­­­­­­­­ᴀ­­­­­­­­­r­­­­­­­­­t­­­­­­­­­ ᴡor­­­­­­­­­king ᴀ­­­­­­­­­t­­­­­­­­­ home ᴡit­­­­­­­­­h Google! It­­­­­­­­­’s­­­­­­­­­ by-fᴀ­­­­­­­­­r­­­­­­­­­ t­­­­­­­­­he bes­­­­­­­­­t­­­­­­­­­ job I’ve hᴀ­­­­­­­­­d. Lᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­ ᴡednes­­­­­­­­­dᴀ­­­­­­­­­y I got­­­­­­­­­ ᴀ­­­­­­­­­ br­­­­­­­­­ᴀ­­­­­­­­­nd neᴡ BMᴡ s­­­­­­­­­ince get­­­­­­­­­t­­­­­­­­­ing ᴀ­­­­­­­­­ check for­­­­­­­­­ $6474 t­­­­­­­­­his­­­­­­­­­ – 4 ᴡeeks­­­­­­­­­ pᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­. I begᴀ­­­­­­­­­n t­­­­­­­­­his­­­­­­­­­ 8-mont­­­­­­­­­hs­­­­­­­­­ ᴀ­­­­­­­­­go ᴀ­­­­­­­­­nd immediᴀ­­­­­­­­­t­­­­­­­­­ely ᴡᴀ­­­­­­­­­s­­­­­­­­­ br­­­­­­­­­inging home ᴀ­­­­­­­­­t­­­­­­­­­ leᴀ­­­­­­­­­s­­­­­­­­­t­­­­­­­­­ $77 per­­­­­­­­­ hour­­­­­­­­­. I ᴡor­­­­­­­­­k t­­­­­­­­­hr­­­­­­­­­ough t­­­­­­­­­his­­­­­­­­­ link, go? t­­­­­­­­­o t­­­­­­­­­ech t­­­­­­­­­ᴀ­­­­­­­­­b for­­­­­­­­­ ᴡor­­­­­­­­­k det­­­­­­­­­ᴀ­­­­­­­­­il

    >>>>>>>>>> Cort.As/Ft4e

    ==================================

  • Cazz

    Do note, you arent garunteed a replacement. If your battery passes diagnotics, you will get turned away

  • Her

    Apple store don’t even wanna help u . They charged u 19$ just to check ur phone while we Are spending 600$ to $700 for this phone . It’s not right.

  • Ruffus.C

    Will i need to remove my jailbreak before I go to the apple store?

  • Joe

    This is how terrible my battery is. After a long night of work, I woke up at 12:30. At 1:47, I was down to 13%. All I did was check email twice and text my wife for a few minutes. Yeah…good thing I qualify for this battery exchange.

  • iXanczy

    Yess! I got multiple problems with my battery, and I’m eligible for service :) But I’ll have to wait until the 29th since Norway isn’t in the first batch to receive battery replacements :D

  • Grant Delmore

    Does anyone know if that elligibility checker includes other countrys or just U.S & China for now? I’m from Australia and bought the 5S shortly after release. Yesterday morning i went from 100% to zilch in less than an hour.

  • ColinMcGraw

    I’ve owned 6 iPhones and my iPhone 5 (bought on launch day) is the first one that ever need its battery replaced and the battery was SUPER weak. I could only run some apps for 15 minutes before the thing died and had to keep the thing constantly plugged in throughout the day to be able to use it at all.
    Sadly, the site came back saying my phone was “ineligible”, though I’m in the process of trying to get a refund for the battery replacement right now.
    So far, the experience has been frustrating, involving two 1/2 hour phone calls that have either been dropped, or resulted in a failed return call. The reps don’t know how to handle the refunds!
    I’ll be happy if I get my money back, though.

  • DroidGuy360

    iphones suck donkey balls

  • Nikhil Nadipelli

    I have taken this phone in the US but later returned to India. I checked and my phone is eligible for replacement. I am worried if I will have to send it across to the US or will it be done in India as well.

  • John Figge

    My iphone5 was denied this service because it had a cracked screen . :/