If you’ve been trying to update your iPhone, iPad, or iPod touch to the newly released iOS 5, you might have encountered the error message saying that you’re device could not be restored because an “internal error occurred.” In most cases, you’ll get the “3004” error message, too.

If that’s the case, do not freak out. Breath and relax. Apple’s servers are getting slammed with thousands of people trying to do the exact same thing as you…

The same applies if you are getting Error 3200, or any other error for that matter.

My suggestion? Sit back, and check back in an hour or two. That is if you can live without iOS 5 for a few more hours, of course. If that’s not the case, well, then hit that refresh button over and over again until it works!

  • CO

    I was getting the 3200 error then I turned off firewall and anitvirus and it worked.

    • Lilirose

      I’ll try this one also. I got the same error. Thanks.

    • Maia

      how do you turn off the firewalls and anti-virus?? I really need help

    • Jon Garrett

      iOS is supposed to be sooo much better than Android but with every new version that comes out., apple’s support forums and fan site forums light up with people crying about error messages and itunes behavior. whats up with OTA updates like Android has always done?

      • CrazyBraulz

        They just implemented OTA in iOS 5. They didn’t have it in iOS 4… So I hope I answered your question. Also you won’t be able to use it until you have iOS 5 and apple releases an update.

  • Samuel

    Can someone tell me how to fix error 3194 cause it keeps on popping up

    • Maia

      I keep getting that one also. I need help!!

    • DrewZ

      Google it. You have to edit the hosts file on your computer.

      • Nabeel

        After having this shitty error over 15 tiimes ….. Hell im done updatting this shit.

      • Hendo27

        I edited my host file and I’m still getting error 3194. When I click update it won’t even back up my phone gives error
        (-43) HELP!!!

    • LEO

      same here

  • Apple should implement more detailed error messages.

  • Lilirose

    Thank you so much for this info. I was really freakin out lol. Will try again later.

  • ilteda

    Apple should implement more servers!

    Is the most capitalized Society, can Buy or take on rent some server…

  • BananaXtreme

    i keep getting error 1604 when i trying to recover and update, can someone help me?

  • I get a bug where the iPod tell me that my laptop isn’t supported for charging so as new it is. How do I do that?

  • fuckface


    • AneeshPradeep

      wow…i was dying ..finally worked 9th time.3004 error was shown in previous 8 times.just retry retry retry retry retry retry

  • AneeshPradeep

    wow…i was dying ..finally worked 9th time

    • AneeshPradeep

      3004 error was shown in previous 8 times.just retry retry retry retry retry retry

  • Jernap

    Kept getting “unknown error” message but then I turned off the wifi on my iPad and it worked for some reason.

    • Miss Kels

      Thank you for sharing because I turned off my wifi after getting the error message 3194 like a million times and it worked so thanks again

  • Giovanni

    puuuh and i thought my iphone is dead. thx for help

  • mario

    i got the 3014 error is anyone else having this issue?

  • bummed

    i got the 3004 error. now my phone won’t even work. what do i do? HELP!

    • mmtk99

      hold power and home button until apple logo shows release them and the phone should be good!

  • Paddy

    I waited 4 Month for this and now it won’t let me update my iPhone 4. I fucking hate Apple for that.

  • jonathan

    im getting error message 3173. does anyone know what that is?

  • al

    I kept getting error message 3194. For 2 hours I have been trying to update. In reading apple’s website error 3194 is related to the itunes software trying to contact gs.apple.com.

    I checked my hosts file and found that gs.apple.com was associated with IP I kept pinging and running trace routes on the IP and was reaching it successfully. After about 2 hours I tried pinging the dns name gs.apple.com again and it resolved to a different IP, I edited my hosts file and used that IP instead, and finally I was able to get my ipad 2 updating to ios 5.

    I hope this helps you all in updating.

    • iphase

      How do you do this???

    • jeet

      thanx. . .its working.

    • driff

      thanks it worked
      u need to change the ip in the host file from to leave the rest the same
      for mac users no idea
      n thank u again dude

  • iPhillyFed

    Hey Jon Garrett,
    Since you switched to android…(and we all know why you did, you’re like the little kid who wants attention but no one is giving it to you)…why don’t you just piss off and stay on the droid blogs…you have nothing constructive to say and I grow tired of your childish and jealous rants on this one. For someone who doesn’t like Apple and went over to suck on droid “D&&ks”. Stay off this blog and let people who need help get it … you troll this blog like a jealous juvenile stalker who wants the pretty girls but can have her because your heinous. Dude, go away, you went to droid and no one wants you here!!

  • Tunasty

    For some reason im getting 1660 and 2500 error. What should i do to bypass that?

  • jeet

    pls pls help me,getting 3194 error while updating my ipod 4g….

  • Diamondshock

    It’s just plain discouraging when you’ve been trying to update for 7 hours

  • DSN1138

    I can’t update any of my devices… I’m so annoyed!!!!!

  • Chris Williams

    When i Try & Update my Jailbroken Phone all I get is This Device isn’t eligible for the request build. What does that mean exactly?

  • MIKE

    The iPhone “xxxxxxxxx” could not be synced because the sync session failed to finish.


  • Chris Williams

    I fixed it..Seems it’s something to Do with the Host File that wasn’t allowing me to update.

    • Hendo27

      What was it?

  • Andika

    Hey, I got 3194 error when I’m trying to restore using a downloaded iOS 5 IPSW file but I managed to overcome it. What worked for me is change the IP address of Apple server in your host file to Make sure your iTunes pointing to that IP address by pinging ‘gs.apple.com’ first. After that, everything is smooth! If you need some help, ask me through @putraditama

    • Hendo27

      Can you show us exactly what you put in the host file?

  • john

    no matter WHAT i do, i get the “this device is not eligble for the requested build” message. I’ve tried multiple computers. I’ve edited the host file. I have an iPhone 4 on 4.3.5 jailbroken with redsn0w. SOME ONE PLEASE HELP IM GOING CRAZY!

    • Hendo27

      Can you show us exactly what you put in the host file???????

  • Maia

    I’ll just till tomorrow and try some more then. SOOO FRUSTRATING!!!

  • john

    YES! finally figured it out! i ran the newest version of redsn0w and pressed boot into pwned dfu and restored it to my downloaded ios 5 ipsw!

  • Martin

    Guys, make sure you are not using USB hubs while updating. Just connect your iDevice straight to computer.

  • Andika

    This is my host file looks like (I’m using Windows 7)
    # Copyright (c) 1993-2009 Microsoft Corp.
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a ‘#’ symbol.
    # For example:
    # rhino.acme.com # source server
    # x.acme.com # x client host

    # localhost name resolution is handled within DNS itself.
    # localhost
    # ::1 localhost gs.apple.com

  • Rob

    I have resolved this problems with a help of a friend.

    When you’re finished downloading the .ipsw file, copy or cut it then TRANSFER/PASTE it to the folder (C:)/Users/Username/AppData/Roaming/Apple Computer/iTunes. Look for the name of your ipod,iphone,ipad with the one with the folder name of Software Update…

    Open iTunes 10.5 then click the update button. Then your all good. Hope this helps!

    • Rob

      Again, paste the .ipsw file inside your “iPad Software Update” folder for the update to work..

    • Rob

      Additional information, please leave 5gb of space on your computer just to be sure….

      Enjoy! ^_^

  • rob

    Just curious, is everyone that is getting these errors trying to update a jailbroken device? Not sure why anyone has ANY entry for Apple’s servers in their host file. Seems to me that you should just be letting DNS do it’s job, but maybe I’m missing something…

  • Miss Kels

    Hey I kept getting the error message 3194 and I turned off my wifi as someone in this forum suggested and restored my phone and it worked. Hopefully this helps

  • David Harding

    I got the same error. Now my iphone is stuck on the sync screen… i have turned it off and everything. nothing is bringing it back. When it turns on, it is still on the sync cable plugged in screen.

  • hossam

    I have message saying unknown error occurred (1635 ) and i can’t connect throw my 3G