A recent survey by Yankee Group reports that 73% of iPhone owners are actually happy with AT&T. As a point of comparison, 69% of smartphone users are happy with their providers, which suggests AT&T has a higher satisfaction rate than its competitors.

These results might come as a surprise, especially if you read tech blogs who never miss an occasion to raise their voices against AT&T. Yankee Group explains why…

“Consumers transfer the high gloss of their Apple iPhone experience to AT&T,” says Carl Howe, Yankee Group analyst and author of the study. “The iPhone creates a halo effect that rubs off.”

In other words, iPhone customers’ praise for their network may be a result of the famous “reality distortion field” that surrounds Apple CEO Steve Jobs and his company’s products.

To AT&T, there is a perception problem:

“There’s a gap between what people hear about us and what their experience is with us. We think that gap is beginning to close,” says Mark Siegel, an AT&T spokesman. “It doesn’t mean we’re perfect; we still have work to do. But that’s no surprise to us, because we have a great network.”

Personally I’ve never had any problem with AT&T. You can say I’m one of those 73% of happy AT&T customers.

What about you?


  • knabac

    Like this has said, ive always heard negetive things, but ive never actually used the service. so i cant really say anything. but i can argue verizon is much better from what i have heard in the past.

  • Johnnyduke

    Doesn’t surprise me,we don’t all live in new York.

  • Z

    I’m on AT&T not by choice. But I honestly believe that a lot of negativity is coming from their exclusiveness. Also I’ve noticed, once I upgraded to ios4, that in my office, where I had full strength of reception with 3.1.3, now barely shows one bar. The connection, though, is still the same as it was – outstanding. So cosmetic changes that apple applied in the latest update, and whatever formula they changed, that was working fine on 3.1.3 firmware, is not benefitting AT&T in my opinion.

    3G network speed barely goes up to 2mbs, they can offer better than that for 65$/month unlimited plan.

    I’m not unhappy with the service, but I’d like to have the FREEDOM OF CHOICE, and not being able to makes me unhappy.

  • brent

    For the record I’ve been satisfied with AT&T for all 2 years I’ve had my iPhone 3G. I can’t remember the last time I’ve had a dropped call (that my phone dropped anyway) and 3g data has been fine. I’m in the metro Atlanta area. It mostly depends on where you are I suppose.

  • ghettocowboy

    AT&T is crappy in Las Vegas and great in Los Angeles.

  • AnotherBrian

    It’s just like the antenna issue, if you read the web it seems a lot bigger than it really is. Yes there is a big market area that is having problems but there is a bigger one that doesn’t.

  • Sammy

    To be honest I’ve been with AT&T since 2007 and in 2010 I had a Verizon blackberry along with my iPhone 3GS. Every day I have the same route to work and listen to pandora for an hour both ways to and from work. Verizon blackberry 3G was horrid, dropped data 20x and pandora was all choppy and annoying, my iPhone with AT&T never dropped data no matter where I go and my pandora streams without any interruption. Maybe it’s because I’m in NYC but I’ve travelled to many other states without an issue but the Verizon signal is always dropping… *shrug*

  • Mike

    iPhone = awesome. ATT = crap.

  • Jmwallace74

    I’m definately not one of those 73% who enjoys my experience on AT&T. My 3G data connections are so bad on AT&T I have purchased a Verizon MyFy and data plan to connect my iPhones and iPad. The AT&T data basically does not work where I live. That us my experience with 3 different iPhone models. IPhone, iPhone 3G and iPhone 4.

  • SoCoMagNuM

    ive been with AT&T (formerly known as Cingular) since 2004 (before 3G network) and ive been satisfied with the service. i live in new orleans, la and i never drop calls and data runs pretty smooth. i dont have any reception problems nor do i have a defective iphone4 (doesnt suffer the death grip)

    so despite all the negative press…..im satisfied with my phone and service. not compelled to switch to another network anytime soon

  • Mary

    I used to be with Verizon before buying my first iphone ( I am just thinking about phone service, nothing else), at&t is far worse, way too many dropped calls, especially on cloudy days. Then when my business partner also went to iphone, we had twice as many dropped calls . We live in the Chicago area.

  • It’s such a shame the Iphone is limited to AT&T in the US, in the UK they have them on all their networks it’s not fair! Check out my website for free apple products.

  • Mary

    Apple needs to grin and bear it!!

    They needs to spring from at&t.