By Anthony Bouchard on Feb 12, 2016
Apple on Friday announced a worldwide replacement program for a limited number of USB-C charging cables that were shipped with 12-inch MacBook with retina display units or sold separately through June of 2015. A design flaw in these cables may cause unexpected premature failure.
As a part of the program, anyone with an affected cable is eligible to gain a free replacement through Apple. Read More
By Christian Zibreg on Sep 14, 2015
In addition to jacking up prices of its AppleCare+ extended hardware coverage for the new iPhone 6s and iPhone 6s Plus by an extra $30, Apple appears to have discontinued the combined AppleCare+ warranty for the iPhone and Apple Watch, as first noted by 9to5Mac.
Following April 2015 debut of the Apple Watch, the Cupertino firm introduced combo warranty plans for iPhones that are up to six months old and Apple Watches for combined prices of $149 (Apple Watch Sport + iPhone), $169 (Apple Watch + iPhone) and $1,600 (Apple Watch Edition + iPhone). Read More
By Christian Zibreg on Aug 17, 2015
Best Buy could start selling the AppleCare and AppleCare+ extended warranty protection plans for various Apple products as soon as Sunday, September 13. According to an internal training video obtained by MacRumors, Best Buy’s outlets in the United States are gearing up to sell Apple’s extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible products, such as the 27-inch Thunderbolt Display.
If the sources are right, Best Buy will become Apple’s first non-carrier retailer to sell extended warranty plans which are normally offered via Apple’s retail store and on the company’s online store. Read More
By Christian Zibreg on Jun 26, 2015
AppleCare+ protection for iPhone, iPad and Apple Watch has refreshed its terms to cover batteries that retain less than 80 percent of their original capacity within the extended warranty period. The new rules apply to Apple Watch Sport, Watch and Edition models, as discovered by MacRumors.
Previously, the extended warranty used to cover Apple Watch batteries that retained less than 50 percent of their original capacity. Apple officially guarantees the Apple Watch battery will retain up to 80 percent of its original capacity at 1,000 complete charge cycles. Assuming an average of one full charge cycle per day, the specification gives the device’s battery a lifespan of about two-and-a-half to three years. Read More
By Christian Zibreg on Apr 10, 2015
The full AppleCare+ extended warranty pricing for the Apple Watch is now live on the Online Apple Store. All Watch models include Apple’s standard 1-year warranty and up to 90 days of complimentary support, but now these extended warranty plans are optionally available.
For the entry-level aluminum Apple Watch Sport, the AppleCare+ coverage costs $49. The mid-tier stainless steel Apple Watch models command a cost of $69 for the extended AppleCare+ coverage, while owners of the gold Edition models will need to fork out a whopping $1,500.
But that’s not all. Read More
By Christian Zibreg on Apr 3, 2015
While Apple did confirm during its second Apple Watch media event on March 9, 2015 that it will be offering its AppleCare+ extended coverage plan for the wearable device, it did not present pricing for the extended support plans tailored specifically to the Watch.
Friday, MacRumors shared some purported AppleCare+ pricing information for the Apple Watch models, obtained from a source. According to writer Juli Clover, AppleCare+ for each version of the Watch will be priced differently, with the gold-plated Apple Watch Edition commanding the highest premium in terms of extended warranty coverage. Read More
By Joe Rossignol on Jul 1, 2014
As we outlined in a report earlier this month, Apple has gone ahead and doubled the AppleCare+ purchase window for new iPhones and iPads. Customers are now eligible to purchase AppleCare+ for their new iPhone and iPad up to 60 days after purchasing the device, whereas it was previously 30 days. AppleCare+ extends Apple’s 90-day complimentary support to two years and includes accidental damage coverage.
AppleCare+ costs $99 for both the iPhone and iPad plans, purchasable through the Apple Store both in-store and online. Apple has updated its website to reflect the new 60-day policy that is now in effect in all regions outside of Japan, where the 30-day window remains. These changes do not apply to Macs, iPods or any other Apple products outside of the iPhone and iPad… Read More
By Christian Zibreg on May 19, 2014
The United States wireless carrier Sprint, the nation’s third-largest, on Monday introduced a new equipment protection plan that offers additional protection for your tablet and smartphone devices for an additional two bucks per month. The Sprint Total Equipment Protection Plus (TEP Plus) plan costs thirteen bucks per month, per device.
It offers everything included in Sprint’s existing $11 per month Total Equipment Protection – theft insurance, accidental damage and next-day loss, to name a few – and then some more: data security, personalized tech support and automatic media backups.
Jump past the fold for the full reveal… Read More
By Christian Zibreg on Mar 12, 2014
Apple’s just made an important change to its iPhone return policy. According to the firm’s newly-updated Retail Store Purchase Policies, customers who bought an iPhone directly from the Apple Online Store and in Apple Retail Stores now have 14 days to return it for a refund.
“For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund,” Apple acknowledges.
Previously, people had 30 days to return their iPhone for a refund. The company has apparently shortened the return window in order to match carriers’ 14-day policy… Read More
By Christian Zibreg on Mar 4, 2014
For quite some time now, Apple has been at odds with EU watchdogs who’ve been complaining a lot about the iPhone maker’s unacceptable stance and practices when it comes to educating EU buyers on their consumer rights.
At the heart of the issue: Apple’s unwillingness to explain to its users in an unambiguous manner that EU consumer laws entitle them to at least two years of coverage on consumer electronics.
As Apple’s standard warranty provides twelve months of coverage, the company was caught cunningly beating around the bush by attempting to upsell buyers to its pricey AppleCare+ extended protection plan, which it introduced last September in the United Kingdom, Italy, France and elsewhere in Europe.
Apple was even fined over this in Italy and now comes word that a Belgium judge has contemplated blocking access to all Apple websites in the country because the company has continued to mislead consumers about warranty protections available for products purchased from its brick-and-mortar and online stores… Read More
By Cody Lee on Dec 18, 2013
Apple has come under fire again for its overseas warranty practices this week. The company is being forced to change its return and repair policies to fit under Australian consumer law after it was found to be lying to consumers about their entitled coverage.
Under ACL, warranties are expected to be kept in effect “for the amount of time that it is reasonable to expect, given the cost and quality of an item.” So essentially, there’s no set expiration date to them. But apparently, Apple has been telling folks differently… Read More
By Lory Gil on Oct 3, 2013
When new operating systems and devices come out, it starts to get our brains-a-whirling about warranties, tech support, and consumer protections against faulty equipment.
If you can’t remember the exact date that you purchased your iPhone, or don’t recall whether you added AppleCare for the extended warranty on your iPad, or Mac, there is an easy way to find out the status of your device without having to dig through that shoebox of old receipts… Read More
By Christian Zibreg on Sep 11, 2013
Hot on the heels of yesterday’s iPhone 5s/5c introduction, Apple has quietly brought its premium $99 AppleCare+ iPhone coverage to the United Kingdom, France and Italy. The extended coverage plan – previously limited to customers in the United States, Canada and Japan – covers up to two incidents of accidental damage from handling of your device.
Not only is Apple taking the AppleCare+ coverage to more places, but more devices as well. Today, we learn that AppleCare+ is now available for two iPod devices: the iPod touch and the iPod classic… Read More
By Christian Zibreg on Sep 10, 2013
If you’re planning on buying a brand spanking new iPhone 5c or treat yourself to one of the colorful new plastic iPhones, you’d be wise to consider Apple’s $99 AppleCare+ extended warranty coverage.
Because, for all the talk of the iPhone 5c’s seamless hard-coated polycarbonate plastic shell (“you won’t see seams, or part lines, or joins,” Apple boasts; here’s how it’s made), the device is in fact prone to scratches and can be damaged.
The problem is, AppleCare+ is only available in the United States, Canada and Japan. Well, not anymore. Today, the extended warranty coverage is available to customers in the United Kingdom, France and Italy. Learn more just after the break… Read More
By Christian Zibreg on Aug 29, 2013
AppleCare+, Apple’s extended warranty coverage for iPhones and iPads, could soon launch across Europe, if there’s merit to a report published yesterday by the French blog iGen. AppleCare+ is currently available only to customers in the United States, Canada and Japan, and can be activated in-store or online within 30 days of a device purchase.
The $99 extended coverage gives you a piece of mind by providing repair or replacement coverage, both parts and labor, from Apple-authorized technicians for AirPort wireless appliances as well as your iPhone and iPad, its battery and the included USB cable and power adapter… Read More
By Christian Zibreg on Aug 5, 2013
Earlier this year, Apple has agreed to pay $53 million to resolve a consumer class-action lawsuit involving faulty moisture indicators in older iOS devices falsely interpreting that a device had been damaged by water, prompting Apple to unjustly deny customer warranty claims based on these defective indicators.
According to details made public on the settlement’s website, eligible customers are now being contacted via email about the class-action settlement and damages. Specifically, owners of older iPhone and iPod touch products may be entitled to a cash payment from Apple… Read More
By Christian Zibreg on Jun 12, 2013
The latest in Apple warranty shenanigans in Europe: caving in to pressure from a number of the European Union member states, the company has now updated its warranty policy in Belgium, giving all buyers two-year warranty as standard.
Remember, Apple’s insistence on upselling European customers to its paid AppleCare extended coverage has failed to impress authorities in Europe, where two-year warranty is required by law.
In Italy, for example, Apple was fined $264,000 in Italy over offering only a single year of warranty as standard… Read More
By Cody Lee on Jun 6, 2013
Last month, it was reported that Apple held a town hall meeting to discuss upcoming changes to its AppleCare service. One of the bigger changes noted was that it was going to be doing more in-store repairs on iPhones.
That change went into effect this week, as we reported on Monday that Apple is starting to repair iPhone 5 screens in store for $149. And in case you were wondering how they do it, here’s a photo of the crazy machine… Read More
By Christian Zibreg on Jun 3, 2013
A recent MarketWatch article has blamed high iPhone 5 repair costs on Apple’s tight control of the supply chain, which in turn dictates aftermarket prices.
Perhaps responding to the criticism, the company has reportedly started selling a replacement screen component for the iPhone 5 for $149.
Tipsters claim that the replacement display is offered in-store only, with or without AppleCare+.
Although $149 is notably higher than the corresponding iPhone 4S screen assembly which costs about $95, Apple’s asking price undercuts the repair wizards over at iFixit who offer an iPhone 5 replacement screen for $200.
And in response to Apple’s competitive pricing, some service shops are now starting to tweak their repair rates accordingly… Read More
By Christian Zibreg on May 24, 2013
A letter Apple allegedly sent to Brazilian Authorized Service Providers signals significant changes to how the company handles iPhone and iPad repairs. Specifically, rather than replace faulty devices with their good-as-new refurbished counterparts, Apple should finally start performing device repairs in-house as early as next month, reports AppleInsider which got hold of Apple’s letter to distributors.
We heard earlier in the month that major changes are coming to Apple’s AppleCare warranty this fall so the development could signal Apple’s intent to test the new policy in Brazil ahead of a broad roll-out later this year… Read More