Third-party iPhone screen repairs no longer void warranty

By Christian Zibreg on Feb 26, 2017

Apple has changed its long-standing policy which used to fully void your iPhone warranty in case you replaced a smashed screen with a third-party display. According to an internal memo distributed to Apple’s retail employees on Friday, confirmed by multiple sources and subsequently obtained by MacRumors, such cases no longer void warranty.

Specifically, an iPhone that has undergone a third-party screen repair is now eligible for an authorized repair by Apple Stores or Apple Authorized Service Providers while qualifying for warranty coverage, as long as the issue is unrelated to the display itself. Read More

 

Some iPhone 7 & 7 Plus owners report an odd ‘hissing’ noise when the CPU is pegged out

By Anthony Bouchard on Sep 17, 2016

Only one day after the official launch date of the new iPhone 7 and iPhone 7 Plus handsets, users are already reporting problems.

The latest comes from those who are putting heavy loads on the new A10 Fusion CPU, which reportedly causes the handset to exhibit a strange hissing noise. Read More

 

iPhone 7 is water resistant but liquid damage is not covered under Apple’s warranty

By Christian Zibreg on Sep 7, 2016

Apple’s new iPhone 7 and iPhone 7 Plus are the first dust and water resistant iPhones with IP67 protection, meaning they’re 100 percent resistant to dust and sand and should survive being submerged in about a meter of water for up to 30 minutes. The devices have waterproofed components like the buttons, the chassis and the SIM tray.

Plus, they most likely use gaskets and seals like other water resistant phones. But if water does make its way into the device and damages it, don’t count on Apple to replace it at no charge because liquid damage is not covered under its warranty. Read More

 

Apple launches worldwide USB-C cable replacement program

By Anthony Bouchard on Feb 12, 2016

Apple on Friday announced a worldwide replacement program for a limited number of USB-C charging cables that were shipped with 12-inch MacBook with retina display units or sold separately through June of 2015. A design flaw in these cables may cause unexpected premature failure.

As a part of the program, anyone with an affected cable is eligible to gain a free replacement through Apple. Read More

 

Apple quietly kills Apple Watch + iPhone extended warranty combo plans

By Christian Zibreg on Sep 14, 2015

In addition to jacking up prices of its AppleCare+ extended hardware coverage for the new iPhone 6s and iPhone 6s Plus by an extra $30, Apple appears to have discontinued the combined AppleCare+ warranty for the iPhone and Apple Watch, as first noted by 9to5Mac.

Following April 2015 debut of the Apple Watch, the Cupertino firm introduced combo warranty plans for iPhones that are up to six months old and Apple Watches for combined prices of $149 (Apple Watch Sport + iPhone), $169 (Apple Watch + iPhone) and $1,600 (Apple Watch Edition + iPhone). Read More

 

Best Buy said to offer Apple’s extended warranty plans beginning September 13

By Christian Zibreg on Aug 17, 2015

Best Buy could start selling the AppleCare and AppleCare+ extended warranty protection plans for various Apple products as soon as Sunday, September 13. According to an internal training video obtained by MacRumors, Best Buy’s outlets in the United States are gearing up to sell Apple’s extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible products, such as the 27-inch Thunderbolt Display.

If the sources are right, Best Buy will become Apple’s first non-carrier retailer to sell extended warranty plans which are normally offered via Apple’s retail store and on the company’s online store. Read More

 

AppleCare+ now covers Apple Watch batteries that retain less than 80% of their original capacity

By Christian Zibreg on Jun 26, 2015

AppleCare+ protection for iPhone, iPad and Apple Watch has refreshed its terms to cover batteries that retain less than 80 percent of their original capacity within the extended warranty period. The new rules apply to Apple Watch Sport, Watch and Edition models, as discovered by MacRumors.

Previously, the extended warranty used to cover Apple Watch batteries that retained less than 50 percent of their original capacity. Apple officially guarantees the Apple Watch battery will retain up to 80 percent of its original capacity at 1,000 complete charge cycles. Assuming an average of one full charge cycle per day, the specification gives the device’s battery a lifespan of about two-and-a-half to three years. Read More

 

AppleCare+ pricing for Watches revealed: $1,500 for extended Edition coverage + $1,000 per-incident fee

By Christian Zibreg on Apr 10, 2015

The full AppleCare+ extended warranty pricing for the Apple Watch is now live on the Online Apple Store. All Watch models include Apple’s standard 1-year warranty and up to 90 days of complimentary support, but now these extended warranty plans are optionally available.

For the entry-level aluminum Apple Watch Sport, the AppleCare+ coverage costs $49. The mid-tier stainless steel Apple Watch models command a cost of $69 for the extended AppleCare+ coverage, while owners of the gold Edition models will need to fork out a whopping $1,500.

But that’s not all. Read More

 

Purported pricing for Apple Watch extended warranty leaks

By Christian Zibreg on Apr 3, 2015

While Apple did confirm during its second Apple Watch media event on March 9, 2015 that it will be offering its AppleCare+ extended coverage plan for the wearable device, it did not present pricing for the extended support plans tailored specifically to the Watch.

Friday, MacRumors shared some purported AppleCare+ pricing information for the Apple Watch models, obtained from a source. According to writer Juli Clover, AppleCare+ for each version of the Watch will be priced differently, with the gold-plated Apple Watch Edition commanding the highest premium in terms of extended warranty coverage. Read More

 

Apple extends AppleCare+ purchase window to 60 days for iPhone and iPad

By Joe Rossignol on Jul 1, 2014

As we outlined in a report earlier this month, Apple has gone ahead and doubled the AppleCare+ purchase window for new iPhones and iPads. Customers are now eligible to purchase AppleCare+ for their new iPhone and iPad up to 60 days after purchasing the device, whereas it was previously 30 days. AppleCare+ extends Apple’s 90-day complimentary support to two years and includes accidental damage coverage.

AppleCare+ costs $99 for both the iPhone and iPad plans, purchasable through the Apple Store both in-store and online. Apple has updated its website to reflect the new 60-day policy that is now in effect in all regions outside of Japan, where the 30-day window remains. These changes do not apply to Macs, iPods or any other Apple products outside of the iPhone and iPad…  Read More

 
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