Apple reposts iOS 9.3 for older devices bricked by Activation Lock

By Christian Zibreg on Mar 28, 2016

Shortly after releasing the new iOS 9.3 firmware, Apple was forced to stop signing the update following numerous complaints from owners of older iPhones and iPads, such as the original iPad Air and the iPhone 5s and older, that it was bricking their devices.

Monday, Apple re-released iOS 9.3 to fix an issue that prevented users from activating their device via Activation Lock if they couldn’t recall their Apple ID password used to originally set up their device with.

The re-released versions of iOS 9.2 carries a build number of 13E237 and is now available as an over-the-air download although those with a bricked device might want to apply the update through iTunes in DFU mode. Read More

 

Apple releases a new iOS 9.3 build for older devices affected by the bricking issue

By Christian Zibreg on Mar 25, 2016

As we reported, numerous users took to Apple’s support forums to complain that some owners of older iPhone and iPad devices saw their hardware bricked after updating to the recently released iOS 9.3 firmware. Apple has since detailed the problem in a support document on its website and pulled the software update for select devices.

Today, the company has re-released iOS 9.3 for those devices. The new build of iOS 9.3 for the iPad 2 has version number “13E236” versus the now defunct iOS 9.3 build “13E234” for the iPhone and “13E233” for the iPad, as per 9to5Mac’s Chance Miller. Read More

 

Apple support document addresses activation issues some users may encounter after updating to iOS 9.3

By Sébastien Page on Mar 23, 2016

Apple has released a support document Wednesday night to address an issue where some iOS users are unable to activate their devices after updating to iOS 9.3, a software version released earlier this week.

Most reports of the issue seem to come from iPad 2 owners, although a quick search online shows that some iPhone users were also affected. In this support document, Apple offers a few options to try and remedy the problem. Read More

 

Why making a support account on Twitter was a great move by Apple

By Anthony Bouchard on Mar 5, 2016

Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.

Although it’s taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it’s still great to see Apple is using another method of communication to reach its users.

In this piece, we’ll talk about why we think creating the support account on Twitter was a great move for Apple. Read More

 

Apple creates support account on Twitter

By Christian Zibreg on Mar 3, 2016

Apple has created a brand new company-maintained account on Twitter dedicated to tips, tricks and customer service. @AppleSupport provides “tips and tutorials from the same Apple Advisors you know and trust,” according to the company.

The first tip shared on Apple Support on Twitter is about turning lists into checklists in the updated Notes app on OS X El Capitan and iOS 9. Read More

 

Apple will repair 2011-2013 MacBook Pros with video issues until December 31, 2016

By Christian Zibreg on Feb 19, 2016

Apple has extended a repair program to fix MacBook Pro notebooks that are plagued with video issue until December 31, 2016, reveals an updated support document on the company’s website. The MacBook Pro Repair Extension Program for Video Issues, as it’s officially referred to as, was originally scheduled to expire on February 27, 2016.

A small percentage of 15 and 17-inch MacBook Pro models sold between February 2011 and February 2013 may display distorted or scrambled video on the computer screen, show no video on the inbuilt screen or external display or the machine may restart unexpectedly. Read More

 

iPhone screen protector installation service is now available in Apple Stores around the world

By Christian Zibreg on Feb 9, 2016

A new retail service by Apple, which offers to apply screen protectors on customers’ iPhones using dedicated in-store machines, is now available at Apple Stores in the United States and around the world, MacRumors reported.

Based on Belkin’s ScreenCare+ Application System, the system allows store employees to apply Welkin-Branded screen protectors (either a Belkin TrueClear InvisiGlass Screen Protector or a Belkin TrueClear Anti-Glare Screen Protector) on the iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus devices.

Apple rolled out the system a week ago in its retail stores in Japan. As of this morning, the service is available across Apple Stores internationally. Read More

 

Apple Stores in Japan are now offering iPhone screen protector installation service

By Christian Zibreg on Feb 5, 2016

As first noted by MacOtakara, employees of Apple Stores in Japan have now received specialized Belkin tools to install screen protectors on iPhones in-store, though it’s unclear if this iPhone screen protector installation service might soon expand to other Apple Stores around the world.

Using Belkin’s TrueClear Pro device, store employees are able to apply a screen protector in a straightforward and easy manner. Prices range from 2,180 yen to 4,280 yen, depending on material and device size, which works out to about $19 to $37. Read More

 

Apple investigating iPhone 6s battery percentage issue, offers temporary fix

By Christian Zibreg on Jan 18, 2016

Has the battery percentage indicator been acting up lately on your iPhone 6s or iPhone 6s Plus? If so, you’re not alone: this is a known issue, according to Apple’s newly published support document.

“If you change the time on your iPhone 6s or iPhone 6s Plus manually or change time zones when traveling, you might notice that the battery percentage doesn’t update,” reads the document.

Apple is aware of the problem and working hard to deliver a permanent fix. Read More

 

Apple working on brand new iPhone app for all your support, repair and troubleshooting needs

By Christian Zibreg on Nov 20, 2015

Apple is working on a standalone app meant to make it easier for its customers to access a variety of helpful resources, documents and manuals whilst streamlining the repair and troubleshooting process, according to prolific Australia-based leaker Sonny Dickson who shared a few purported screenshots of a yet-to-be-named software with uSwitch. Read More

 

Apple provides interim fix for iPad Pro sluggishness after long charge

By Christian Zibreg on Nov 19, 2015

Following reports from iPad Pro owners who have been complaining about the device becoming unresponsive after being charged for a lengthy period of time, which typically occurs during overnight charging, Apple has now acknowledged the issue and confirmed it’s working on a permanent fix.

In the meantime, the company has provided an interim fix that it says will temporarily restore normal operation after the iPad Pro becomes unresponsive. Read More

 

Many iPad Pro owners are complaining about unresponsiveness after long charge

By Christian Zibreg on Nov 16, 2015

A couple of threads are currently growing on Reddit and the Apple Support Communities forums, with a significant number of lucky owners of the iPad Pro complaining that their device becomes unresponsive after being charged for a lengthy period. This typically occurs during overnight charging.

The annoying issues causes the device to require a hard restart to restore functionality. Apple had not commented on the hiccup publicly at the time of this writing, and almost certainly will not. Read More

 

Apple ranks highest in annual Consumer Reports satisfaction survey for computer support services

By Christian Zibreg on May 29, 2015

Once again, Apple has managed to maintain the highest score for overall satisfaction when it comes to computer technical support, Consumer Reports, the influential U.S. magazine published monthly by Consumers Union since 1936, has found in its July 2015 issue.

The non-profit organization first began polling customers about the topic back in 2007. Apple’s tech support is “by far the most effective of any computer brand’s,” the magazine revealed. If you own a Windows PC, there’s only a 50-50 chance that a manufacturer’s tech support will solve your problem, the survey found. Read More

 

Unsurprisingly, iPhone Messages bug crashes iPad, Mac, Apple Watch, WhatsApp, Twitter and Snapchat

By Christian Zibreg on May 29, 2015

An odd software bug which causes the iPhone’s Messages application to crash and sends the handset into a respring after a certain text is received affects the iPad, Mac, and Apple Watch, too. In addition, the text bug apparently affects third-party social and messaging apps that deal with text, including WhatsApp, Twitter and Snapchat, The Guardian newspaper learned today.

That’s hardly surprising. The issue can be traced back to a specific series of Unicode characters, suggesting a bug in the text engine framework called CoreText that exists in iOS and OS X.

That would explain why third-party apps that deal with messages, like Twitter and Snapchat, were affected as they tap into Apple’s CoreText engine to manage strings of text and layouts. Read More

 

Apple publishes temporary fix for Messages issue, says software update coming soon

By Sébastien Page on May 28, 2015

In a new support document published Thursday night, Apple acknowledges the Messages bug that was first uncovered two days ago, offering a simple workaround to temporarily circumvent the issue, while announcing a fix will be available via a software update soon. Read More

 

Apple confirms tattoos can impact heart rate sensor performance on Apple Watch

By Cody Lee on May 1, 2015

In an update to an Apple Watch support document this week, Apple confirms that tattoos around the forearm and wrist area can impact the heart rate sensor performance on the wearable. Earlier this week, Watch owners took to Twitter and Reddit to complain that their tattoos were causing all sorts of errors with the device.

Apple addresses the issue in a document entitled “Your heart rate. What it means, and where on Apple Watch you’ll find it.” Many factors, it says, can affect the performance of the Watch’s heart rate sensor, including skin perfusion (blood flow), irregular motion/movements, and permanent or temporary changes to your skin. Read More

 

Apple lists Apple Pay-compatible cards

By Christian Zibreg on Oct 21, 2014

With yesterday’s release of iOS 8.1 with Apple Pay, shoppers can now experience the convenience of making payments with the touch of a finger at over 220,000 stores in the U.S. (and possibly elsewhere) outfitted with NFC contactless terminals.

Apple’s now published a new support document detailing the types of plastic Apple Pay supports.

Long story short, major credit and debit cards are accepted as you would expect. Certain prepaid cards, corporate cards and loyalty and gift cards issued by some banks not so much. Read More

 

Apple to add after-sales service for Beats headphones and speakers

By Christian Zibreg on Oct 14, 2014

Apple mays start providing after-sales service for Beats headphones and speakers soon, according to a report from Greek technology blog TechInGreek.com [Google Translate] which dug up an internal document showing that Apple Service Providers in the country are gearing up to provide service for Beats Electronics gear.

If authorized Service Providers are going to be adding Beats after-sales service, Apple should follow suit.

Indeed, “in the near future, Apple will be responsible for providing service to customers with Beats Electronics products and accessories,” reads the memo Apple sent out to its Service Providers. Read More

 

Apple provides workaround for those affected by iOS 8.0.1, says iOS 8.0.2 will be available in the next few days

By Sébastien Page on Sep 24, 2014

Apple issued a support document Wednesday night detailing a “workaround” on how to revert back to iOS 8 for those users that were affected by the release of iOS 8.0.1 earlier in the day, an update which incapacitated iPhone 6 and iPhone 6 Plus devices.

Besides providing instructions on how to downgrade to iOS 8, the company noted that it is “preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it’s ready in the next few days.” Read More

 

Apple creates tool to remove U2’s free album from both your iTunes music library and purchase history

By Christian Zibreg on Sep 15, 2014

After taking some heat over its decision to force the free U2 album, “Songs of Innocence”, onto users’ devices last Tuesday, Apple today published a support document and released a tool which removes the album from users’ iTunes music library, as well as from their iCloud purchase history.

The decision to give away the Irish rock band’s latest album has backfired because having added it to purchase history has automatically downloaded the album for folks with automatic music downloads enabled in Settings. Read More

 
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