Microsoft details band-aid fixes for iOS 6.1 Exchange bug

By Christian Zibreg on Feb 12, 2013

Apple yesterday fixed 3G and reliability issues with the iOS 6.1.1 firmware update for iPhone 4S users, but a bug with Microsoft’s Exchange email service persists. First noticed in the iOS 6.1 software update, it kills your battery and AOL thought it was sever enough to temporarily disable the ability to manage meetings on company-issued devices. Theories abound that an Exchange server glitch is causing poor device performance and battery life and Microsoft just issued a support document providing workarounds for the bug… Read More

 

AppleCare reps given pre-release iTunes 11 builds ahead of today’s release

By Christian Zibreg on Nov 29, 2012

According to a new report, Apple Care representatives are installing pre-release builds of iTunes 11 as we speak, most likely part of an effort to give them a couple hour lead time ahead of the official worldwide release later today. As you know, the Wall Street Journal yesterday reported that iTunes 11, after being delayed for a month due to unspecified “engineering issues” requiring parts to be rebuilt, will be ready for public consumption on Thursday, November 29… Read More

 

Microsoft clarifies Surface storage requirements

By Christian Zibreg on Nov 5, 2012

So we’ve known that the operating system powering Microsoft’s Surface tablet along with bundled apps eats up a lot of storage space. Earlier today, the software giant published an interesting support doc clarifying the exact storage requirements. Turns out out that a 32GB Surface RT leaves users with only sixteen gigabytes of usable storage space because the Surface OS and preloaded Office apps consume a whopping 16 gigs. I’m using the whopping adjective here because the Surface after all is a mobile device, not a full-blown desktop.

This is hardly a surprise to us geeks who’ve grown accustomed to Redmond’ resource-taxing desktop software but as it is, the situation inevitably begs the question of the gizmo’s prospect with average Joes who’ve seen the iPad and expect a 32GB tablet to at least provide 30 gigs of usable storage space. Also, we’ve got a nice new video below the fold highlighting the Touch and Type Covers for Surface… Read More

 

The next iPhone could hit Sprint on October 15, training manual indicates

By Christian Zibreg on Sep 6, 2012

Sprint Nextel, the nation’s third-largest wireless operator, could start offering Apple’s next iPhone beginning October 15, a leaked training document indicates. According to an alleged Sprint Training Manual, that’s when the carrier will begin offering in-store iPhone support.

October 15 contradicts the assumed September 21 availability, as reported by iMore’s Rene Richie who accurately predicted the next Wednesday’s iPhone presser, so perhaps not all major U.S. carriers will get the device simultaneously? Read More

 

Apple now offering personalized online support service

By Cody Lee on Aug 29, 2012

Apple Store Geniuses are some of the most recognizable employees in the industry. Where as most retailers have moved to phone tech support, Apple takes pride in its in-store helpers.

So much so, in fact, that it’s starting to offer the personalized support to online shoppers as well, meaning customers can now get Genius-level help without ever leaving their house… Read More

 

T-Mobile Working on Improving Support for Unlocked iPhones

By Cody Lee on Jan 27, 2012

You gotta feel for T-Mobile — it’s had a rough couple of months. Not only has the company’s AT&T merger deal fallen through the cracks, but it continues to be excluded from iPhone partnership.

When Sprint picked up the iPhone last October, T-Mobile became the only major carrier in the US to not officially offer Apple’s popular handset. But that hasn’t stopped it from supporting the device… Read More

 

Apple Posts iCloud Status Page After Multiple Outages

By Cody Lee on Oct 14, 2011

Every year when Apple launches a new smartphone, carrier servers get slammed with activations to the point where they are non-functional. Even iTunes has its hiccups, as millions of users logon in attempt to setup their newly acquired handsets.

Along with the iPhone 4S this year, Apple rolled out an automated sync and storage service known as iCloud. And it too seems to be buckling under the massive traffic. If you’re having troubles restoring from iCloud today, don’t worry, you’re not alone… Read More

 

Did a Support Rep Confirm a Sprint-Bound iPhone?

By Cody Lee on Aug 5, 2011

Alongside the iPhone 5 rumors we hear on a seemingly daily basis, there has also been a lot of speculation that Apple would be expanding its carrier partnerships this Fall. Although they’ve come a long way from 2007, there’s still a huge opportunity for growth.

The gossip thus far has focused on a possible deal with China Mobile and their 600 million subscribers, but there has also been some chatter regarding the 2 major U.S. carriers left that don’t carry Apple’s smartphone… Read More

 

iOS 5 May Not Support iPhone 3GS

By Guest Author on May 24, 2011

As Apple continues to improve upon its iPhone with speedy processors and powerful software, it’s only natural that at some point older devices will get left behind. The iPhone 3G had its nose pushed out with the release of iOS 4.3 earlier this year, and with iOS 5 just around the corner, the iPhone 3GS could be next.

According to Eldar Murtazin, the editor-in-chief of the Russian blog Mobile-Review, iOS 5 will not be compatible with devices released before the iPhone 4… Read More