Some new MacBook Pros are shutting down repeatedly and unexpectedly

By Christian Zibreg on Dec 6, 2016

Some proud owners of the new MacBook Pro with TouchBar are reportedly seeing their notebooks shut down repeatedly and unexpectedly. According to a report from Jeff Porten of TidBits, the problem might be related to external hard drives connected to the notebook through its Thunderbolt 3/USB-C ports.

Apple declined comment. This is yet another in a series of teething issues that have been plaguing early adopters of the new MacBook Pro. Just a few days ago, for example, some MacBook Pro owners reported an annoying graphics glitching issue. Read More

 

Apple: more iPhone 6s units suffering from random shutdowns, software update may fix it

By Christian Zibreg on Dec 6, 2016

Apple has clarified in a new support document on its Chinese website that random shutdowns that have been plaguing some customers may affect more iPhone 6s models than previously thought, saying a software update may fix the issue on units outside of iPhone 6s devices which were manufactured between September and October 2015 and for which it’s offering a free battery replacement program.

As first noted by Gizmodo, Apple wrote it needed additional diagnostic data to determine the exact cause of the problem. Read More

 

Apple: unexpected iPhone 6s battery shutdowns caused by a manufacturing issue

By Christian Zibreg on Dec 2, 2016

Two weeks ago, Apple issued a global battery replacement program to address a problem where some iPhone 6s handsets manufactured between September and October 2015 may unexpectedly shut down (see if your phone is eligible for a free battery via Apple’s web tool).

While the company originally did not say why these devices are shutting down when the battery indicator drops below the 30 percent mark, MacRumors points us to a message posted in a support document on Apple’s website in China which blames the problem on a manufacturing issue. Read More

 

Here is how to find out if your iPhone 6s is eligible for a free battery replacement

By Christian Zibreg on Dec 1, 2016

After launching a repair program two weeks ago for iPhone 6s devices experiencing unexpected shutdowns due to a faulty battery, Apple has now updated its support document with a web tool that lets you check if your iPhone 6s is eligible for a free battery, MacRumors reported Thursday. You only need to enter your device’s serial number to see if you’re eligible for a battery replacement service. Read More

 

How’s your battery life after updating your iPhone to iOS 10.1.1?

By Christian Zibreg on Nov 28, 2016

Many people are complaining about poor battery life after deploying the latest iOS 10.1.1 software update on their iPhone, which released for public consumption on October 31 and squashed bugs where Health data couldn’t be viewed for some users.

Aside from this, it seems that iOS 10.1.1 is also causing some iPhones to shut down abruptly when the battery charge falls below a certain percentage, according to a thread on Apple’s support forums that at post time had thirteen pages. Read More

 

Apple launches repair program for unexpected shutdown issues on iPhone 6s

By Christian Zibreg on Nov 21, 2016

Apple on Monday announced a new repair program to address issues where “a very small number” of iPhone 6s devices manufactured between September and October 2015 may unexpectedly shut down. The issue is apparently caused by a faulty battery, which Apple will replace free of charge if your iPhone 6s is affected. The program covers affected iPhone 6s batteries for three years after the first retail sale of the unit and may restrict or limit repair to the original country of purchase. Read More

 

Apple launches worldwide “Touch Disease” repair program for iPhone 6 Plus

By Christian Zibreg on Nov 18, 2016

Apple has finally acknowledged existence of so-called “Touch Disease” following a class action lawsuit regarding the issue. The problem has been plaguing a subset of iPhone 6 Plus owners for quite some time now, manifesting itself in the form of a flickering bar at the top of the display and general multi-touch unresponsiveness.

The firm denied responsibility because under the terms of a new worldwide program it’s agreed to fix any affected iPhone 6 Plus devices, but for a $149 service fee. Read More

 

Dedicated Apple Support app soft-launches in the Netherlands

By Christian Zibreg on Nov 9, 2016

A year ago, screenshots and information leaked concerning Apple’s dedicated iPhone app designed to consolidate users’ support, repair and troubleshooting needs in the palm of their hand. Last evening, a brand new Apple Support app launched on the App Store in The Netherlands ahead of its presumed staggered rollout around the world.

With it, owners of iPhone, iPad and iPod touch devices can explore their support options, schedule repair appointments, manage AppleCare services and more. Read More

 

Apple reposts iOS 9.3 for older devices bricked by Activation Lock

By Christian Zibreg on Mar 28, 2016

Shortly after releasing the new iOS 9.3 firmware, Apple was forced to stop signing the update following numerous complaints from owners of older iPhones and iPads, such as the original iPad Air and the iPhone 5s and older, that it was bricking their devices.

Monday, Apple re-released iOS 9.3 to fix an issue that prevented users from activating their device via Activation Lock if they couldn’t recall their Apple ID password used to originally set up their device with.

The re-released versions of iOS 9.2 carries a build number of 13E237 and is now available as an over-the-air download although those with a bricked device might want to apply the update through iTunes in DFU mode. Read More

 

Apple releases a new iOS 9.3 build for older devices affected by the bricking issue

By Christian Zibreg on Mar 25, 2016

As we reported, numerous users took to Apple’s support forums to complain that some owners of older iPhone and iPad devices saw their hardware bricked after updating to the recently released iOS 9.3 firmware. Apple has since detailed the problem in a support document on its website and pulled the software update for select devices.

Today, the company has re-released iOS 9.3 for those devices. The new build of iOS 9.3 for the iPad 2 has version number “13E236” versus the now defunct iOS 9.3 build “13E234” for the iPhone and “13E233” for the iPad, as per 9to5Mac’s Chance Miller. Read More

 

Apple support document addresses activation issues some users may encounter after updating to iOS 9.3

By Sébastien Page on Mar 23, 2016

Apple has released a support document Wednesday night to address an issue where some iOS users are unable to activate their devices after updating to iOS 9.3, a software version released earlier this week.

Most reports of the issue seem to come from iPad 2 owners, although a quick search online shows that some iPhone users were also affected. In this support document, Apple offers a few options to try and remedy the problem. Read More

 

Why making a support account on Twitter was a great move by Apple

By Anthony Bouchard on Mar 5, 2016

Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.

Although it’s taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it’s still great to see Apple is using another method of communication to reach its users.

In this piece, we’ll talk about why we think creating the support account on Twitter was a great move for Apple. Read More

 

Apple creates support account on Twitter

By Christian Zibreg on Mar 3, 2016

Apple has created a brand new company-maintained account on Twitter dedicated to tips, tricks and customer service. @AppleSupport provides “tips and tutorials from the same Apple Advisors you know and trust,” according to the company.

The first tip shared on Apple Support on Twitter is about turning lists into checklists in the updated Notes app on OS X El Capitan and iOS 9. Read More

 

Apple will repair 2011-2013 MacBook Pros with video issues until December 31, 2016

By Christian Zibreg on Feb 19, 2016

Apple has extended a repair program to fix MacBook Pro notebooks that are plagued with video issue until December 31, 2016, reveals an updated support document on the company’s website. The MacBook Pro Repair Extension Program for Video Issues, as it’s officially referred to as, was originally scheduled to expire on February 27, 2016.

A small percentage of 15 and 17-inch MacBook Pro models sold between February 2011 and February 2013 may display distorted or scrambled video on the computer screen, show no video on the inbuilt screen or external display or the machine may restart unexpectedly. Read More

 

iPhone screen protector installation service is now available in Apple Stores around the world

By Christian Zibreg on Feb 9, 2016

A new retail service by Apple, which offers to apply screen protectors on customers’ iPhones using dedicated in-store machines, is now available at Apple Stores in the United States and around the world, MacRumors reported.

Based on Belkin’s ScreenCare+ Application System, the system allows store employees to apply Welkin-Branded screen protectors (either a Belkin TrueClear InvisiGlass Screen Protector or a Belkin TrueClear Anti-Glare Screen Protector) on the iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus devices.

Apple rolled out the system a week ago in its retail stores in Japan. As of this morning, the service is available across Apple Stores internationally. Read More

 

Apple Stores in Japan are now offering iPhone screen protector installation service

By Christian Zibreg on Feb 5, 2016

As first noted by MacOtakara, employees of Apple Stores in Japan have now received specialized Belkin tools to install screen protectors on iPhones in-store, though it’s unclear if this iPhone screen protector installation service might soon expand to other Apple Stores around the world.

Using Belkin’s TrueClear Pro device, store employees are able to apply a screen protector in a straightforward and easy manner. Prices range from 2,180 yen to 4,280 yen, depending on material and device size, which works out to about $19 to $37. Read More

 

Apple investigating iPhone 6s battery percentage issue, offers temporary fix

By Christian Zibreg on Jan 18, 2016

Has the battery percentage indicator been acting up lately on your iPhone 6s or iPhone 6s Plus? If so, you’re not alone: this is a known issue, according to Apple’s newly published support document.

“If you change the time on your iPhone 6s or iPhone 6s Plus manually or change time zones when traveling, you might notice that the battery percentage doesn’t update,” reads the document.

Apple is aware of the problem and working hard to deliver a permanent fix. Read More

 

Apple working on brand new iPhone app for all your support, repair and troubleshooting needs

By Christian Zibreg on Nov 20, 2015

Apple is working on a standalone app meant to make it easier for its customers to access a variety of helpful resources, documents and manuals whilst streamlining the repair and troubleshooting process, according to prolific Australia-based leaker Sonny Dickson who shared a few purported screenshots of a yet-to-be-named software with uSwitch. Read More

 

Apple provides interim fix for iPad Pro sluggishness after long charge

By Christian Zibreg on Nov 19, 2015

Following reports from iPad Pro owners who have been complaining about the device becoming unresponsive after being charged for a lengthy period of time, which typically occurs during overnight charging, Apple has now acknowledged the issue and confirmed it’s working on a permanent fix.

In the meantime, the company has provided an interim fix that it says will temporarily restore normal operation after the iPad Pro becomes unresponsive. Read More

 

Many iPad Pro owners are complaining about unresponsiveness after long charge

By Christian Zibreg on Nov 16, 2015

A couple of threads are currently growing on Reddit and the Apple Support Communities forums, with a significant number of lucky owners of the iPad Pro complaining that their device becomes unresponsive after being charged for a lengthy period. This typically occurs during overnight charging.

The annoying issues causes the device to require a hard restart to restore functionality. Apple had not commented on the hiccup publicly at the time of this writing, and almost certainly will not. Read More

 
Page 11234