Apple ranks highest in annual Consumer Reports satisfaction survey for computer support services

By Christian Zibreg on May 29, 2015

Once again, Apple has managed to maintain the highest score for overall satisfaction when it comes to computer technical support, Consumer Reports, the influential U.S. magazine published monthly by Consumers Union since 1936, has found in its July 2015 issue.

The non-profit organization first began polling customers about the topic back in 2007. Apple’s tech support is “by far the most effective of any computer brand’s,” the magazine revealed. If you own a Windows PC, there’s only a 50-50 chance that a manufacturer’s tech support will solve your problem, the survey found. Read More


Unsurprisingly, iPhone Messages bug crashes iPad, Mac, Apple Watch, WhatsApp, Twitter and Snapchat

By Christian Zibreg on May 29, 2015

An odd software bug which causes the iPhone’s Messages application to crash and sends the handset into a respring after a certain text is received affects the iPad, Mac, and Apple Watch, too. In addition, the text bug apparently affects third-party social and messaging apps that deal with text, including WhatsApp, Twitter and Snapchat, The Guardian newspaper learned today.

That’s hardly surprising. The issue can be traced back to a specific series of Unicode characters, suggesting a bug in the text engine framework called CoreText that exists in iOS and OS X.

That would explain why third-party apps that deal with messages, like Twitter and Snapchat, were affected as they tap into Apple’s CoreText engine to manage strings of text and layouts. Read More


Apple publishes temporary fix for Messages issue, says software update coming soon

By Sébastien Page on May 28, 2015

In a new support document published Thursday night, Apple acknowledges the Messages bug that was first uncovered two days ago, offering a simple workaround to temporarily circumvent the issue, while announcing a fix will be available via a software update soon. Read More


Apple confirms tattoos can impact heart rate sensor performance on Apple Watch

By Cody Lee on May 1, 2015

In an update to an Apple Watch support document this week, Apple confirms that tattoos around the forearm and wrist area can impact the heart rate sensor performance on the wearable. Earlier this week, Watch owners took to Twitter and Reddit to complain that their tattoos were causing all sorts of errors with the device.

Apple addresses the issue in a document entitled “Your heart rate. What it means, and where on Apple Watch you’ll find it.” Many factors, it says, can affect the performance of the Watch’s heart rate sensor, including skin perfusion (blood flow), irregular motion/movements, and permanent or temporary changes to your skin. Read More


Apple lists Apple Pay-compatible cards

By Christian Zibreg on Oct 21, 2014

With yesterday’s release of iOS 8.1 with Apple Pay, shoppers can now experience the convenience of making payments with the touch of a finger at over 220,000 stores in the U.S. (and possibly elsewhere) outfitted with NFC contactless terminals.

Apple’s now published a new support document detailing the types of plastic Apple Pay supports.

Long story short, major credit and debit cards are accepted as you would expect. Certain prepaid cards, corporate cards and loyalty and gift cards issued by some banks not so much. Read More


Apple to add after-sales service for Beats headphones and speakers

By Christian Zibreg on Oct 14, 2014

Apple mays start providing after-sales service for Beats headphones and speakers soon, according to a report from Greek technology blog [Google Translate] which dug up an internal document showing that Apple Service Providers in the country are gearing up to provide service for Beats Electronics gear.

If authorized Service Providers are going to be adding Beats after-sales service, Apple should follow suit.

Indeed, “in the near future, Apple will be responsible for providing service to customers with Beats Electronics products and accessories,” reads the memo Apple sent out to its Service Providers. Read More


Apple provides workaround for those affected by iOS 8.0.1, says iOS 8.0.2 will be available in the next few days

By Sébastien Page on Sep 24, 2014

Apple issued a support document Wednesday night detailing a “workaround” on how to revert back to iOS 8 for those users that were affected by the release of iOS 8.0.1 earlier in the day, an update which incapacitated iPhone 6 and iPhone 6 Plus devices.

Besides providing instructions on how to downgrade to iOS 8, the company noted that it is “preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it’s ready in the next few days.” Read More


Apple creates tool to remove U2’s free album from both your iTunes music library and purchase history

By Christian Zibreg on Sep 15, 2014

After taking some heat over its decision to force the free U2 album, “Songs of Innocence”, onto users’ devices last Tuesday, Apple today published a support document and released a tool which removes the album from users’ iTunes music library, as well as from their iCloud purchase history.

The decision to give away the Irish rock band’s latest album has backfired because having added it to purchase history has automatically downloaded the album for folks with automatic music downloads enabled in Settings. Read More


Apple rolling out on-site iPhone 5s screen replacements to U.S. retail stores

By Christian Zibreg on Aug 5, 2014

Well, it had to happen someday. Call it a stroke of bad luck or inattention on my part, but it only took a fraction of a second for my shiny new iPhone 5s to slip out of my hand and fall on the concrete face down, just a few short weeks after purchasing the device! For the record, I am the type of person who handles my devices with utmost care so you could imagine my sorrow and feel my heartache.

Now I’m left with a pricey device that has a damaged screen with nasty cracks appearing all the way down to the steel Touch ID ring. A quote my nearest Apple Store gave me for an out of warranty screen replacement was just unbearable. And, it would take them at least a week to, or even more, to service the device, which was unacceptable to me.

Worse, iFixit at the time didn’t yet sell an iPhone 5s screen replacement kit. In addition, history has taught me all to well to avoid inexpensive screens sold on eBay. More often than not, these third-party components don’t hold a candle to Apple’s Retina screen in terms of color accuracy, overall image quality and touch sensing.

Luckily for our U.S. readers, after introducing in-store iPhone 5c screen repairs back in January, Apple Stores in the United States can now replace your damaged iPhone 5s screen in a matter of an hour… Read More


Apple celebrates diversity and equality in new ‘Pride’ video

By Cody Lee on Jul 7, 2014

At the end of June, San Francisco held its 44th annual Pride parade where people from all around the world marched to show their support of the LGBT community. Several tech companies, including Apple, participated in the event.

CEO Tim Cook, Environment Director Lisa Jackson and thousands of other employees were in attendance, and Apple tonight posted a video of the parade. Dubbed ‘Pride,’ the clip celebrates the iPad-maker’s commitment to equality… Read More


Apple extends AppleCare+ purchase window to 60 days for iPhone and iPad

By Joe Rossignol on Jul 1, 2014

As we outlined in a report earlier this month, Apple has gone ahead and doubled the AppleCare+ purchase window for new iPhones and iPads. Customers are now eligible to purchase AppleCare+ for their new iPhone and iPad up to 60 days after purchasing the device, whereas it was previously 30 days. AppleCare+ extends Apple’s 90-day complimentary support to two years and includes accidental damage coverage.

AppleCare+ costs $99 for both the iPhone and iPad plans, purchasable through the Apple Store both in-store and online. Apple has updated its website to reflect the new 60-day policy that is now in effect in all regions outside of Japan, where the 30-day window remains. These changes do not apply to Macs, iPods or any other Apple products outside of the iPhone and iPad…  Read More


Apple rolls out new design for its Support Communities website

By Cody Lee on Jun 20, 2014

Following a report yesterday regarding incoming improvements to the AppleCare program and its customer support tools, Apple has rolled out an update to its Support Communities website that includes a fresh new design.

The new look is cleaner and more streamlined than its predecessor, which makes for easier navigation, and it extends throughout the portal. It even reaches the forums, where users congregate to resolve various problems… Read More


Apple plans to improve AppleCare+ and iOS device support in near future

By Joe Rossignol on Jun 19, 2014

According to the well-connected blogger Mark Gurman, citing Apple employees that wish to remain anonymous, Apple Vice President of AppleCare and technical support Tara Bunch held a Town Hall meeting this week for AppleCare employees. At the meeting, several upcoming improvements to AppleCare+ and other support platforms were outlined.

Bunch hinted that AppleCare+ may be expanded to additional countries, although it is a challenging process because of the insurance and government-related legal processes that vary between countries worldwide. Bunch also told employees that Apple is testing a pilot program to expand the eligibility window for purchasing AppleCare+ to 60 days. Several other changes are incoming…  Read More


Apple announces iPhone USB charger replacement program over ‘safety risk’ concerns

By Christian Zibreg on Jun 13, 2014

Apple Friday announced a replacement program for certain USB iPhone power adapters sold in Europe and elsewhere that “may overheat and pose a safety risk”. The affected adapters that carry a model number of A1300 have been recalled and will be replaced with a new variant, the A1400 model.

According to the firm’s official statement, the five-watt Apple European USB power adapter that “in rare cases” may overheat came with the iPhone 3Gs, iPhone 4 and iPhone 4s units.

These iPhones shipped from October 2009 to September 2012 to a total of 45 countries, mostly European. The broken adapter was sold as a standalone accessory, too… Read More


Apple to fix iMessage phone number issues in a ‘future software update’

By Christian Zibreg on May 22, 2014

No, Apple is not intentionally trying to make life tougher for its former users who switched to another smartphone brand.

According to a statement a company spokesperson issued to Re/code, a fix for the issue with texts not being properly delivered to people who switched away from the iPhone is in the works.

Apple says a two-fold nature of the problem requires changes on the server end, as well as fixes to iOS, to be delivered in “a future software update”Read More


Sprint device protection, now with data security, automatic backups and personalized tech support

By Christian Zibreg on May 19, 2014

The United States wireless carrier Sprint, the nation’s third-largest, on Monday introduced a new equipment protection plan that offers additional protection for your tablet and smartphone devices for an additional two bucks per month. The Sprint Total Equipment Protection Plus (TEP Plus) plan costs thirteen bucks per month, per device.

It offers everything included in Sprint’s existing $11 per month Total Equipment Protection – theft insurance, accidental damage and next-day loss, to name a few – and then some more: data security, personalized tech support and automatic media backups.

Jump past the fold for the full reveal… Read More


Apple details 4K hardware support in OS X 10.9.3

By Christian Zibreg on May 16, 2014

Perhaps the key headline feature of the newly-released OS X Mavericks 10.9.3 is proper support for external 4K monitors. Previously, Mavericks would render text, icons and other user interface elements as-is, so everything appeared tiny due to the densely packed pixels on 4K monitors.

OS X 10.9.3 uses pixel-doubling to enable a true Retina experience where the size of the user interface does not change, it’s just a lot sharper because OS X has a lot more pixels per square inch to work with.

Apple has now refreshed its support document with detailed information regarding compatible 4K monitors, display modes, video interfaces and Macs… Read More


How to remove a phone number from iMessage

By Joe Rossignol on May 14, 2014

Earlier today, we talked about something called the iMessage purgatory syndrome. A common problem for one-time iPhone users that have since switched to an Android-based smartphone or other device is that their phone number is still linked to iMessage. The person might then be unable to receive messages from other iPhone users, since the iMessages are never able to be delivered.

Apple is aware of the issue, and has a team of engineers tasked with identifying a solution. In the meantime, if you are someone in this situation, there is actually a very simple method to disassociate your phone number with iMessage. It will take just a few minutes or less. Read ahead for step-by-step instructions on how to remove a phone number from iMessage

Read More


Apple gives you extra $80 trade-in credit for iPhone 5 with faulty sleep/wake button

By Christian Zibreg on Apr 28, 2014

Apple last week put forth a new replacement program dealing with the malfunctioning sleep/wake button on some iPhone 5 devices.

Apple has confirmed that “a small percentage” of iPhone 5 models manufactured through March 2013 exhibit an issue where the button may stop working or work intermittently and the firm has moved quickly to allow for free sleep/wake button replacements on the affected handsets.

It’s now come to light that Apple’s brick-and-mortar stores will also treat owners of the affected iPhone 5 handsets to an extra $80 when they trade in their device, although employees were instructed not to advertise this benefit actively… Read More


Apple releases iBeacon specification

By Christian Zibreg on Feb 25, 2014

Apple’s iBeacons, an indoor positioning system that can detect nearby devices to optionally push promotional marketing messages, has been picking up considerable steam lately. For instance, such brands as Major League Baseball and Apple itself have implemented the system, as did various retailers, theme parksgrocery stores and even car accessory makers.

According to, Apple has now released detailed specification for the iBeacon platform. Released through Apple’s ‘Made for iPhone’ (MFi) initiative, the documents are apparently separate from Apple’s main Bluetooth MFi specification.. Read More

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