Apple Support app now available in 22 countries and 13 languages

By Christian Zibreg on Jan 26, 2017

Following its November 2016 debut in The Netherlands and subsequent U.S. launch the following month, Apple’s dedicated Support app for iPhone, iPad and iPod touch has now expanded to more countries.

As first noted by MacRumors, the free of charge software is now available for download in 22 countries and features support for thirteen languages. Read More

 

New Apple Support app lets you explore personalized support options in a straightforward way

By Sébastien Page on Dec 13, 2016

After soft-launching a dedicated Apple Support app in the Netherlands last month, Apple is currently rolling out this application to more countries, including the United States, where it is now available for download. Read More

 

Latest macOS 10.12.2 beta fixes MacBook Pro graphics glitches, says Apple’s Federighi

By Christian Zibreg on Dec 7, 2016

An annoying graphics glitching issue that some owners of the new MacBook Pro are seeing should become a thing of the past when macOS 10.12.2 Sierra software update releases for public consumption, according to a purported email message from Apple’s software boss Craig Federighi.

Portland-based MacRumors forum member Dennis reportedly received a reply from Federighi after asking Tim Cook via email about the reported glitches, which range from screen tearing and broken textures to brightly colored flickering and checkerboard patterns to issues with translucency, transparent graphics and other visual artifacts. Read More

 

Some new MacBook Pros are shutting down repeatedly and unexpectedly

By Christian Zibreg on Dec 6, 2016

Some proud owners of the new MacBook Pro with TouchBar are reportedly seeing their notebooks shut down repeatedly and unexpectedly. According to a report from Jeff Porten of TidBits, the problem might be related to external hard drives connected to the notebook through its Thunderbolt 3/USB-C ports.

Apple declined comment. This is yet another in a series of teething issues that have been plaguing early adopters of the new MacBook Pro. Just a few days ago, for example, some MacBook Pro owners reported an annoying graphics glitching issue. Read More

 

Apple: more iPhone 6s units suffering from random shutdowns, software update may fix it

By Christian Zibreg on Dec 6, 2016

Apple has clarified in a new support document on its Chinese website that random shutdowns that have been plaguing some customers may affect more iPhone 6s models than previously thought, saying a software update may fix the issue on units outside of iPhone 6s devices which were manufactured between September and October 2015 and for which it’s offering a free battery replacement program.

As first noted by Gizmodo, Apple wrote it needed additional diagnostic data to determine the exact cause of the problem. Read More

 

Apple: unexpected iPhone 6s battery shutdowns caused by a manufacturing issue

By Christian Zibreg on Dec 2, 2016

Two weeks ago, Apple issued a global battery replacement program to address a problem where some iPhone 6s handsets manufactured between September and October 2015 may unexpectedly shut down (see if your phone is eligible for a free battery via Apple’s web tool).

While the company originally did not say why these devices are shutting down when the battery indicator drops below the 30 percent mark, MacRumors points us to a message posted in a support document on Apple’s website in China which blames the problem on a manufacturing issue. Read More

 

Here is how to find out if your iPhone 6s is eligible for a free battery replacement

By Christian Zibreg on Dec 1, 2016

After launching a repair program two weeks ago for iPhone 6s devices experiencing unexpected shutdowns due to a faulty battery, Apple has now updated its support document with a web tool that lets you check if your iPhone 6s is eligible for a free battery, MacRumors reported Thursday. You only need to enter your device’s serial number to see if you’re eligible for a battery replacement service. Read More

 

How’s your battery life after updating your iPhone to iOS 10.1.1?

By Christian Zibreg on Nov 28, 2016

Many people are complaining about poor battery life after deploying the latest iOS 10.1.1 software update on their iPhone, which released for public consumption on October 31 and squashed bugs where Health data couldn’t be viewed for some users.

Aside from this, it seems that iOS 10.1.1 is also causing some iPhones to shut down abruptly when the battery charge falls below a certain percentage, according to a thread on Apple’s support forums that at post time had thirteen pages. Read More

 

Apple launches repair program for unexpected shutdown issues on iPhone 6s

By Christian Zibreg on Nov 21, 2016

Apple on Monday announced a new repair program to address issues where “a very small number” of iPhone 6s devices manufactured between September and October 2015 may unexpectedly shut down. The issue is apparently caused by a faulty battery, which Apple will replace free of charge if your iPhone 6s is affected. The program covers affected iPhone 6s batteries for three years after the first retail sale of the unit and may restrict or limit repair to the original country of purchase. Read More

 

Apple launches worldwide “Touch Disease” repair program for iPhone 6 Plus

By Christian Zibreg on Nov 18, 2016

Apple has finally acknowledged existence of so-called “Touch Disease” following a class action lawsuit regarding the issue. The problem has been plaguing a subset of iPhone 6 Plus owners for quite some time now, manifesting itself in the form of a flickering bar at the top of the display and general multi-touch unresponsiveness.

The firm denied responsibility because under the terms of a new worldwide program it’s agreed to fix any affected iPhone 6 Plus devices, but for a $149 service fee. Read More

 
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