By Christian Zibreg on Jun 1, 2016
Apple has managed to edge out Samsung in this year’s American Customer Satisfaction Index (ACSI), the nation’s cross-industry measure of customer satisfaction. The Cupertino firm has beaten the Galaxy maker by just one percentage point when it comes to smartphone customer satisfaction.
The report, which released Wednesday, reveals that in 2016 Apple scored 81 out of 100 while Samsung stayed where it was the year before at 80.
A year before, both firms scored 80 out of 100 for customer satisfaction. Read More
By Cody Lee on May 8, 2014
Apple reclaimed its top spot in J.D. Power’s latest US tablet customer satisfaction study this week after falling to Samsung in November. You might recall that the results of the report were fairly controversial, as the iPad beat the Galaxy Tab in 4 out of 5 categories and somehow still lost.
But not this time. It was close again, but Apple managed to retake #1, earning a 5-star rating and a score of 830 (out of a possible 1,000). Samsung finished in second place with a 3-star rating and a score of 822, and Asus came in third place, also with a 3-star rating, and a score of 820… Read More
By Christian Zibreg on Jul 4, 2013
In what could only be described as a one-two punch to Samsung of South Korea, Apple’s iPad has now been named the top tablet in the country’s National Customer Satisfaction Index. Just yesterday, you’ll remember, the iPhone beat Samsung in Quality Insights customer satisfaction rankings in the Galaxy maker’s home territory.
The National Customer Satisfaction Index by the South Korean Ministry of Knowledge Economy gave the Apple tablet the #1 ranking for the third consecutive year since the program’s inception in 2010, praising the ecosystem of apps tailored specifically for the iPad, along with an “excellent touch user experience”… Read More
By Ed Sutherland on May 1, 2013
Apple once again is rated best at providing technical support to consumers, according to Consumer Reports, an influential American magazine published monthly by Consumers Union since 1936. This year’s overall score of 86 out of 100 topped Apple’s 2012 rating, the publication announced.
Additionally, Apple’s retail Geek Bar solved nearly 90 percent of tech problems, higher than Best Buy’s lookalike Geek Squad bars. The iPhone maker produced the highest survey results, outstripping its nearest competitor, Lenovo, which scored 63. Apple’s success was due to a number of factors, according to the Consumer Reports survey… Read More
By Christian Zibreg on Apr 29, 2013
After topping J.D. Power and Associates’ customer satisfaction rankings for smartphones for the ninth consecutive study, Apple’s iPad has now emerged victorious in JD Power’s February 2013 tablet rankings. Specifically, the iPad recorded a score of 836 on JD Power’s overall TabletIndex Rankings.
The index is based on a 1,000-point scale. Amazon’s tablet scored 829 versus the study average of 828 points. The third and fourth-ranked Samsung and Asus tablets received respective scores of 822 and 818 while Acer came in fifth with a score of 782.
Despite Apple’s relatively modest lead in TabletIndex rankings, the iPad fared far better in consumer ratings, another important metric of the JD Power study. Consumers rated the Apple tablet ‘Among the Best,’ giving it a score of five out of five. Interestingly enough, no other tablet was rated about ‘Above Average’ (four out of five) while Acer received the lowest ranking of 2 out of 5 denoting ‘The Rest’… Read More
By Christian Zibreg on Mar 21, 2013
The iPhone 5, Apple’s “disappointing” handset upgrade, has helped the iconic brand top the J.D. Power & Associates user satisfaction rankings for smartphones – and for the ninth consecutive time, too!
The iPhone leads JD’s semi-annual report on smartphone customer satisfaction with a score of 855 points, an increase by sixteen points and sixty points better than the second-ranked Nokia with a customer satisfaction score of 795.
It’s interesting that the Finnish handset maker rose dramatically by 93 points since the last survey.
Samsung is third while Motorola and HTC round up the top five. The average study score is 796 points on a 1,000-point scale, but Apple files as the only handset maker in the world to rise above the average… Read More
By Ed Sutherland on Feb 14, 2013
A new survey out Wednesday gives an intriguing snapshot of current mobile shopping. Naturally, the top Internet retailer, Amazon, takes the first spot in shopping satisfaction but Apple is close on its heels and ties with TV retail powerhouse QVC. In a survey by analytics player ForeSee taken during the all-important holiday shopping period, Apple scored 83 percent as consumers expressed increasing satisfaction with mobile shopping… Read More
By Ed Sutherland on Feb 12, 2013
More indications that Apple may be slipping in the eyes of some consumers. Internet retail giant Amazon.com now has the best reputation among U.S. corporations, Harris Interactive announced Tuesday. Despite Apple winning the poll in 2012, Kindle-maker Amazon grabbed the top spot this year – ironically cited for its emotional impact on consumers despite operating a completely virtual business.
The online retailer also topped Apple, Google, Disney and others in the products and services category. This result only highlights Amazon’s increased brand image in tablets, music, movies and cloud computing, areas bringing it into conflict with Apple and other tech players… Read More
By Ed Sutherland on Dec 27, 2012
Apple, usually the benchmark for customer satisfaction, fell from its lofty perch during the all-important Thanksgiving and Christmas shopping period. After quickly jettisoning its senior vice-president of retail and suffering questions surrounding supplies of new products, the company “stumbled”, falling to a four-year low, according to a customer satisfaction analytics firm Thursday. The iPhone maker fell 3 points to 80 out of 100, dropping it from the overall top five online holiday retailers and behind #1 Amazon.com, which was rated 88 out of 100 by Forsee… Read More
By Oliver Haslam on Dec 23, 2011
We love surveys here at iDB. Sometimes we get results that surprise us, and other times – and this is a prime example – we are mildly amused, but far, far from surprised.
The survey we are speaking about was done by the Software Usability Research Laboratory and shows that 84% of iPad owners are satisfied with their choice of tablet – a stat that should take few by surprise.
After asking users how happy they are with their iPads, the survey also asked how they use their tablets, probing the use of apps and the location where people use those apps the most. The results are just as predictable here, too… Read More