German online Apple Store now accepts PayPal

By Christian Zibreg on May 22, 2013

Although Apple has long offered PayPal as a payment option in the United States for both digital consumer sales on iTunes and volume software purchases by education customers, the firm never instituted paying for online store purchases using PayPal.

That’s ostensibly changing now as users in Germany now report being able to complete purchases on their localized online Apple Store using their PayPal account.

It remains unclear why exactly Apple enabled the feature in Germany (could be part of the broader Apple Store changes), but the move could signal a staggered worldwide roll-out… Read More

 

Online Apple Store gets Father’s Day revamp

By Christian Zibreg on May 22, 2013

After being down for nearly four hours, Apple last night tweaked its online Apple Store with a cleaner look and Father’s Day gift promotion.

Gone are the navigation columns on the left and right sides to make room for product teasers that now occupy the entire width of the page.

As part of the redesign, key product hubs (the Mac, iPad, iPhone and iPod) are now lined up horizontally across the store’s top and the images are now larger. And because Father’s Day is drawing near, Apple now prominently features its iPhone 5 and iPads on the store’s homepage… Read More

 

JCPenney airs TV ad apologizing for chickening out of Ron Johnson’s vision

By Christian Zibreg on May 2, 2013

Former Apple SVP of Retail, Ron Johnson, lasted barely a year on the job. After the struggling department store chain reported a $13 billion annual decline in revenue, the board ingloriously booted Johnson whose greatest sin was trying to change way too many things at the same time, namely insisting on his shop-in-shop concept.

The irony of it: the boutique store approach could have easily breathed a new life into JCPenney’s garage sale concept and stood a good chance of reinvigorating the firm’s fugly brick-and-mortar locations.

Figuring the best thing to do at this point is wash its hands of this whole Ron Johnson adventure, JCPenney yesterday begun airing a new television commercial. Titled ‘It’s No Secret’ it’s a pathetic attempt at apologizing for chickening out of Johnson’s vision for the company. The video is right past the fold… Read More

 

Apple to obsolete original iPhone on June 11

By Christian Zibreg on Apr 30, 2013

Apple’s iPhone, which celebrated its fifth birthday last June, will soon reach ‘obsolete’ status at Apple’s retail stores. This comes via an internal Apple communication which reveals that Apple Stores will downgrade the original 2007 iPhone model to ‘obsolete’ status come June 11, 2013.

Between its January 2007 introduction and the June 29, 2007 debut, the iPhone had enjoyed an unprecedented amount of media attention that fueled the media frenzy to unheard-of levels. But even the phone that changed the cell phones forever deserves retirement. By obsoleting the device, Apple will no longer be providing service parts… Read More

 

Apple Store app, now with alerts for iPhone upgrades and order shipments

By Christian Zibreg on Apr 23, 2013

Apple may have been trying to divert our attention from its upcoming earnings call by timing two small software updates. First up, the iAd Producer application has been bumped up to version 4.0, with new features like iBooks Author Widgets, support for iTunes Extras and LPs and more. With iAd Producer 4.0 you can now create, say, a widget that allows users to “stream video from the Internet, draw using their finger, or interact with a timeline,” the company writes in help documents.

The company also updated its shopping iOS application with Push Notifications for order shipment and delivery (U.S. only), including alerts for when your iPhone is eligible for upgrade pricing, a neat feature ensuring you won’t forget about taking advantage of your carrier’s early upgrade policy… Read More

 

Poll: should Apple offer Ron Johnson its still open Retail boss job?

By Christian Zibreg on Apr 8, 2013

Apple’s former SVP of Retail Ron Johnson just got booted as the CEO of JC Penney over dismal earnings and for failing to sprinkle a little bit of Apple’s magic dust to fix the retailer’s depressing mid-range brick-and-mortar department store biz.

And in a fitting twist of fate, it just so happens that Apple, where Johnson spent a decade refining the retail experience which is epitomized in the Genius Bar concept, has been struggling to find a suitable replacement to Johnson for nearly two years now.

We’re asking you to take a moment, asses the situation and make an educated guess as to whether Tim Cook should make an offer to Johnson or just ignore him in order not to send the wrong kind of message, that people can leave Apple on a whim resting assured the company would always take them back… Read More

 

Ron Johnson booted as JC Penney CEO, will Cook re-hire him to lead Apple Stores?

By Christian Zibreg on Apr 8, 2013

Ron Johnson, 54, Apple’s former SVP of Retail and the guy largely attributed with turning the beleaguered computer maker into America’s greatest retailer at the turn of the century, nearly two years ago left Cupertino to take the job as president of the mid-range department store chain J.C. Penney.

He was supposed to apply some of Apple’s secret magic sauce to JC Penney’s outdated retail stores. But alas, the company instead has continued to struggle under his leadership and has experienced its worst sales year in more than two decades. Johnson’s Apple experience obviously didn’t translate well to Penney’s customer base of bargain hunters. Hopefully, Tim Cook still has Johnson on speed dial… Read More

 

T-Mobile stores gearing up for iPhone launch, Sprint’s Virgin Mobile offers $100 to switchers

By Christian Zibreg on Apr 8, 2013

Although it hasn’t yet begun officially dressing up its nationwide stores ahead of Friday’s iPhone launch, T-Mobile USA is now gearing up for the big day. As part of the preparations for the D-day, the Deutsche Telekom-owned telco last Friday started accepting pre-orders for iPhones. And earlier today, T-Mobile’s retail locations were spotted getting ready with brand-new iPhone-themed uniforms and demo inventory is already en route, but don’t expect these devices to crop up at T-Mobile stores until the night before the launch… Read More

 

Samsung Experience Shops coming to 1,400 Best Buy stores to fight Apple’s retail lead

By Ed Sutherland on Apr 4, 2013

Responding to Apple’s retail lead, the South Korea based maker of Galaxy smartphones and tablets has made a major move in partnership with Best Buy, which also sells Apple products. Samsung is calling it the final component in a three-legged approach to competing with Apple in the United States. Beginning Monday, April 8, the South Korean smartphone maker will open hundreds of so-called Samsung Experience Shops in Best Buy stores across the country.

The 460 square-foot shops will be at the front of the stores, staffed by Samsung product experts. In a first of its kind move, Samsung will gather all of its products, showing how the Galaxy S4 smartphone can transfer content among the company’s smart TVs, laptops, and tablets. By June, the firm hopes to have smaller mini shops in around another 1,000 locations owned by the retail electronics giant, according to a Thursday report… Read More

 

Apple reportedly partnering with Barclays on Apple Store $99 T-Mobile iPhone 5

By Christian Zibreg on Apr 2, 2013

Apple’s been experimenting with installment payments in emerging markets for some time now. For example, installment payments coupled with increased marketing helped quadruple Apple’s single-digit iPhone market share in India. And in China, the online Apple Store offers 1, 3, 6 and 12 payment installment options with no interest, thanks to Apple’s partnership with China Merchants Bank.

That being said, in what appears to be another effort to improve its standing in the US market, Apple has reportedly partnered with Barclay’s to offer a no-interest option on T-Mobile iPhone 5 sales at Apple Stores… Read More

 

Apple to triple retail presence in India by 2015, own stores still improbable

By Ed Sutherland on Mar 26, 2013

After realizing India’s potential, Apple is now acting to catch up with rival Samsung. The latest sign of Apple’s new-found interest: a Tuesday report claiming the iPhone maker plans to open 200 exclusive stores in the country, tripling the number of locations now available to India’s mobile consumers.

The push into retailing for Apple reportedly includes importing suppliers to help local franchisers adopt the iconic sleek glass design of other locations selling iPhones, iPads and other devices from the Cupertino firm. Apple’s retail efforts follow a turn-around in iPhone sales marked by direct-to-consumer sales and other marketing adjustments… Read More

 

John Browett tells why he sucked as Apple’s short-lived retail boss

By Christian Zibreg on Mar 15, 2013

John Browett became Apple’s head of retail in January 2012, two months after the Apple Store father Ron Johnson had left the company for a CEO position at JC Penney. His stint at Apple was a brief one: Browett would last on the job a little over six months.

Partly responsible for the silly Apple Store campaign, Browett single-handily alienated retail staff after proposing layoffs in a bid to prove his worth to the bosses. “We messed up,” he admitted, but it was already too late for apologies.

Having tarnished the Apple brand, the former Dixons boss quickly fell out of favor with CEO Tim Cook, who fired Browett alongside iOS boss Scott Forstall in a major August management shakeup.

Finding a new role as CEO of Monsoon Accessorize, UK’s low-cost women fashion and accessory retailer, Browett now reflects on his experience as Apple’s short-lived retail boss. He told attendees of the Retail Week Live conference that he is a “kinder person” now and admitted he just couldn’t fit within the iPhone maker’s demanding corporate culture and work ethos… Read More

 

Apple accessories coming to Staples U.S. retail stores by end of March

By Christian Zibreg on Mar 6, 2013

Staple, a U.S.-based office supply chain store, has been selling Apple products in Canada and internationally for quite some time now. Last week, their web store began offering a bunch of Apple accessories, including Apple’s own stuff as well as third-party products for the iPad, iPod, iPhone and Mac. It was their first such U.S. deal with Apple.

Today, we learn the Framingham, Massachusetts retailer will also start carrying Apple accessories in its brick-and-mortar stores later this month. The retailer has over 2,000 stores worldwide in 26 countries, with 1,886 outlets in North America and Canada so this partnership effectively widens Apple’s distribution footprint nationwide… Read More

 

Staples US web store starts selling Apple accessories

By Christian Zibreg on Feb 26, 2013

After test page ads for an Apple TV and other Apple gear appeared on Staples’ United States web store, and following hints Staples execs dropped which pointed to the retailer partnering with Apple on carrying various products in its Stateside locations, the new Apple-focused mini-store has gone live over at the Staples web store.

The company is offering a range of iPad, iPod, iPhone and Mac accessories and peripherals, including mice, keyboards, Apple’s Smart Covers, the $99 Apple TV set-top box, as well as Airport Express, Airport Extreme and Time Capsule wireless appliances… Read More

 

NPD: Apple now one-fifth of U.S. consumer tech sales

By Ed Sutherland on Feb 19, 2013

Apple was responsible for one out over every five dollars spent on consumer electronics in the U.S. during 2012, a market research firm announced Tuesday. This while overall consumer electronics sales fell for the second year in a row.

The iPhone and iPad maker also ranked as the third largest U.S. consumer electronics retailer, just behind Best Buy and Walmart. Amazon and Staples rounded out and industry where only smartphones and tablets saw revenue gains last year… Read More

 

Google to open standalone retail stores this year

By Cody Lee on Feb 15, 2013

Once a highly valued partner, Google has spent the last few years moving in on Apple’s territory. It’s done it in the computer space, with its Chromebook OS, and in the smartphone space with Android. And now it looks like it’s preparing to do the same thing in retail.

A new report is out this afternoon claiming that the Mountain View company is in the process of building standalone retail stores in the United States, in an effort to get its products into more hands. And its flagship locations could be ready by the holidays…

Read More

 

Staples executives confirm US locations will soon carry Apple products

By Cody Lee on Feb 15, 2013

Last month, test page ads for an Apple TV and other Apple gear popped up on Staples’ US website, leading many to believe that the office supply chain was finally going to start offering the Cupertino company’s products in its Stateside locations.

Well it was confirmed last night. After Staples reportedly held a meeting with employees announcing the news, executives and other staffers took to Twitter to share their excitement that Apple products would soon be available in their US stores… Read More

 

BMW adopts Apple’s Genius model to educate car buyers

By Ed Sutherland on Feb 15, 2013

If there is one consumer experience needing updating, it is that trip to an auto sales floor. Too often, the salesperson can only provide potential buyers with the most basic information. Luxury automaker BMW hopes to change all that, using Apple’s Genius model to answer consumer queries.

Part of the BMW Genius Everywhere program to launch in the U.S. in 2014, young people armed with iPads will roam the automaker’s showrooms even before the sales staff get down to clinching the deal. The company becomes just the latest hoping to ignite more sales by taking a page from Apple’s wildly successful Geniuses who provide unassuming assistance and educate consumers on Apple gear… Read More

 

Ousted Apple retail boss John Browett lands CEO job at fashion retailer

By Cody Lee on Feb 15, 2013

In today’s episode of ‘Where are they now?’ we take a look at Apple’s former SVP of retail John Browett. He began his career at Apple in January of last year, replacing the highly-regarded Ron Johnson, but only lasted about 9 months at the company.

Browett has been fairly quiet since he left Cupertino in October. But his name surfaced in headlines again last night when word got out that he has accepted the position of chief executive, or CEO, of U.K.-based retail chain Monsoon Accessorize… Read More

 

Apple relaxes 3-device limit on friends and family purchases

By Christian Zibreg on Feb 13, 2013

In another sign of Apple’s inventory levels perhaps finally catching up to demand, it has been discovered that the company has relaxed its annual 3-device limit on products bought by employees, their friends, family members and other participating entities. Previously, Apple employees were allowed to purchase up to three devices each year.

Rather than set a new specific number limit, Apple says it’s now “a judgment call”. And as part of the Employee Purchase Program (EPP), a 15 percent discount applies to select products. True to its form, Apple half-jokingly advises employees against “advertising a 15 percent discount on Apple products for all of your Facebook friends”… Read More

 
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