Apple’s app refund policy on the App Store has come under fire from South Korean game developers who are complaining about a loophole that permits ill-minded users to purchase charged content multiple times, request refunds and continue to consume the content without actually paying for it.
The Korea Times is reporting that the issue stems from Apple’s policy of withholding information about those who have been issued a refund.
Contrary to popular belief, it is possible, and relatively easy I might add, to request refunds for purchases made on the App Store. This includes both in-app purchases and regular app purchases.
Refunds on the App Store aren’t automatic, and require approval by an iTunes Support Advisor. With this in mind, it’s best to use refund requests sparingly. In my history with the App Store, I’ve probably requested a refund twice, not including today’s request, which brings the total number up to three.
It’s also possible to request your refund directly from your iPhone, which makes it super easy to initiate and complete the request as soon as you recognize you’re not satisfied with a purchase. In the post that follows, we’ll show you every step involved.
It used to be that in the past you could get updates for an iOS or Mac app after asking for a refund. However, Apple’s relaxed policy concerning refunds and app updates has recently been tightened after the company updated the App Store’s Terms of Service to prevent this.
Turns out this may not be the only change in store as South Korea’s Fair Trade Commission has now ordered both Apple and Google to take action and revert their unfair no-refund app store policies…
Apple began sending out emails yesterday to folks who purchased the final season of “Breaking Bad” on iTunes, informing them that they’d be receiving a credit for the series’ final eight episodes due to all of the confusion.
In August, fans of AMC’s hit drama were outraged when they discovered that the ‘Season Pass’ they purchased for the show’s final season was only good for the first eight episodes, and they’d have to pay again for the final 8…
I don’t have kids yet. But when I do, I’m going to make sure that I take all of the necessary steps to prevent them from making purchases in the App Store. There are various ways to do this, and for me it’s just common sense—I wouldn’t leave them with real money.
But apparently, it’s not such a cut-and-dry matter for some folks. Take this story by UK’s Mirror publication, which went viral this weekend, about an 8-year-old girl racking up a staggering $6000 App Store bill on her father’s iPad by making several in-app purchases…
Earlier this month, Apple started rolling out a new ‘Report a Problem’ tool to a select group of customers. The feature, for those who haven’t used it before, allows iTunes users to report a problem with a recent purchase of an app, song or other iTunes content.
And the tool’s been redesigned this month to be easier to use, and more accessible to users. The previous version was only available in the actual Mac/Windows iTunes app, and the new edition will be available through any device with a web browser…
Although Apple has created one of the strongest (likely the strongest) digital content stores in the world, it’s far from perfect. The iTunes Store has a number of fundamental problems, including the lack of a proper refund system.
Perhaps no one is more aware of this than Robert Herskowitz. The iTunes user was recently billed twice for the same song — Adam Lambert’s “Whataya Want from Me” — and was denied a refund by Apple. So he’s suing them…
The App Store has over 500,000 applications available for download. That means that your iOS device has access to some of the best mobile software money can buy — and, unfortunately, some of the crappiest.
Here at iDB, we’ve seen a number of examples of bad software. And no, we’re not talking about the 300+ fart apps out there. We’re talking about apps that you download expecting one thing, and then get another.
Luckily, there is a way to get your money back on these applications…
The App Store’s lack of a trial process or refund policy has been one of the few downfalls of an otherwise successful venture. Though some 3rd party developers offer refunds under special circumstances, it’s not a bet you’d ever be willing to make.
But if you recall last month, there were reports going around that Apple was making a change to its App Store policy. Word on the street was that the Cupertino company was going to implement a 7-day app return policy for the folks in Taiwan to comply with a government mandate…
If you purchased a Bumper from Apple or AT&T, you can get it refunded. This is part of a move aimed at appeasing angry iPhone 4 owners who are having reception issues with their iPhones. How to Get Your iPhone Bumper Refunded If you bought your Bumper by Credit Card, you should have already received a refund. Apple notes it may take one full billing cycle for the refund to appear on your banking statement. If you want to check for yourself, you can always check the status of your refund here.
If you bought your Bumper by cash, check, or gift card at an Apple Store, return to the Apple Store with your receipt by September 30th to get your refund. If like me you don’t keep receipts, I suppose that showing them your Bumper case might be good enough to get a refund, but don’t quote me on that.
If you bought your Bumper from the online Apple Store with a gift card, Apple will automatically mail you a new gift card for the total amount of the refund.
If you bought your Bumper from AT&T, fill out this form and mail it to Apple by September 30th. They will process your refund as soon as they receive your claim.
Note that only Bumpers will be refunded. If you bought a third-party case, you are not eligible for a refund. However if that’s the case, you are eligible for a free Bumper and here is how to get it.