Nuance, the voice recognition engine that powers Siri, today announced a new kind of digital personal assistant aimed at mobile customer service apps. Called Nina, she “transforms iPhone and Android mobile apps into powerful engagement tools that allow customers to serve themselves”. Nina promises to cover everything from paying your bills to getting answers to your questions to changing or adding service on the fly.
Built on the same voice recognition engine from Nuance that Apple licensed for Siri, Nina can be added to iOS and Android apps via a software development kit (SDK) issued today as part of the announcement. What’s best, Nina doesn’t require that you tediously type in your password for various services and instead recognizes your voice to provide secure authentication… Read More