By Christian Zibreg on Apr 24, 2014
After some folks on iOS 6 and older versions of OS X started complaining about being unable to make or receive FaceTime calls on their devices, Apple has responded by releasing an emergency fix for the FaceTime app on OS X 10.6 Snow Leopard. Getting to the root of the problem, the company on Thursday published a support document that casts more light on the issue.
People have apparently been experiencing FaceTime connection problems due to a bug resulting from a device certificate that expired on April 16, 2014. Luckily, there’s a simple resolution for the problem, one which you may not necessarily like. Hit the jump for the full reveal… Read More
By Christian Zibreg on Mar 12, 2014
Apple two days ago released its iOS 7.1 software update containing a host of bug fixes, performance improvements and a couple new features.
Among the enhancements: better Touch ID accuracy and reliability. For the vast majority of iPhone 5s owners, Touch ID indeed seems to be working better and faster after upgrading to iOS 7.1.
On the other hand, a growing thread on Apple’s support forums clearly indicates that a subset of iPhone 5s owners could be plagued with various issues with the sensor.
The hiccups vary from Touch ID not working at all or functioning only sporadically to having difficulty producing a match, saved prints in iOS Settings > Touch ID & Password mysteriously disappearing and more.
And how’s Touch ID for you in iOS 7.1? Read More
By Cody Lee on Mar 5, 2014
Apple has been taking criticism for its new Lightning connector since it was introduced alongside the iPhone 5 in 2012. The change instantly made millions of cases and other accessories incompatible, forcing users to either buy updated products or do without.
Those complaints have since spilled over into the Lightning cable’s durability, with the Apple Store showing a 1.5 star rating of the cable on over 1,200 reviews. Apparently the cable is vulnerable to breakage, fraying, and according to a new report, corrosion as well… Read More
By Christian Zibreg on Feb 21, 2014
Here’s a little wake-up call for companies jumping on the wearable devices bandwagon like there’s no tomorrow. You don’t get to ever think about skin irritation in regard to computers, digital cameras, smartphones, tablets and other gadgets. But fitness trackers and health bands are quite a different story: this kind of technology gets worn on one’s person and is in direct contact with skin more or less 24/7.
Case in point: accessory maker Fitbit on Friday announced a voluntary recall of its Force fitness tracker due to complaints of skin irritation. The company has stopped sales of the rash-inducing wristband and will be offering refunds, according to Consumerist… Read More
By Cody Lee on Feb 11, 2014
It appears that an issue in iOS 7 that disabled the geolocation functions on apps that were force-closed by the user is being corrected in iOS 7.1. Developers say that in the latest iOS 7.1 betas, force-closing an app does not disable its location-aware functions.
This has been a major problem for developers since the launch of iOS 7 last fall—particularly for those who had location-based apps. Some devs have even reported that their App Store ratings have plummeted in the last 6 months due to the technical change… Read More
By Christian Zibreg on Feb 3, 2014
Apple has offered up an interesting remedy to a persisting bug plaguing the OS X 10.9 Mavericks Mail application which manifests itself by preventing the app from receiving any new messages until it is quit and reopened. Apple’s workaround solution is a primitive one, albeit effective.
As Mail needs to reestablish a connection to the troublesome mail server (which typically means Gmail), Apple advises quitting and reopening Mail.
As a result, this forces Mail to re-establish a connection. An alternative solution entails a manual process that reinitializes an affected mailbox without having to restart the program… Read More
By Cody Lee on Jan 22, 2014
If you’ve ever listened to an episode of iDB’s Let’s Talk iOS podcast, you know that many of us struggle with how buggy iOS 7 is. We’ve noted on multiple occasions that some of us see our iPhones and iPads crash more than once per day, which is pathetic.
But there may be light at the end of this dark tunnel. Mashable has received an official comment from an Apple spokesperson that Apple is aware of a problem, which the site refers to as the “white/black screen of death,” and it has a fix coming a future update… Read More
By Christian Zibreg on Dec 16, 2013
I’ve noticed this morning that app updates stopped showing up in desktop iTunes on Mac and Windows. It’s interesting that the App Store on my iPhone, iPod touch and iPad devices still notifies me of available updates like before. For instance, tapping the Updates tab in the App Store storefront app on iDevices shows all of the available updates.
Not so much in desktop iTunes, unfortunately.
Individual app updates are still available by visiting an app’s page in iTunes and hitting the Update button, they just won’t show up in the Updates tab section section. Twitter says a growing number of users are now experiencing this hiccup, with early reports of the issue dating as far back as a week ago… Read More
By Cody Lee on Dec 5, 2013
Over the past several weeks, I’ve noticed that the accuracy of the Touch ID feature on my iPhone 5s has been slowly getting worse. Where the sensor used to recognize my registered fingerprint(s) almost instantly, it now takes two or three tries.
And it looks like I’m not the only one with this issue. A number of users have come forward reporting similar accuracy problems, and of course there’s [several] lengthy Apple support threads full of folks complaining. So, is Touch ID going bad?
By Christian Zibreg on Nov 15, 2013
An unknown portion of the first batch of Retina iPad minis coming out of assembly line is apparently plagued with the screen retention problem, reports from disgruntled users claim. Every Apple product launch is marred with teething issues, though this one is more than skin-deep. As we reported, Korea’s ETNews blamed the issues last week on production woes with Sharp-made IGZO Retina panels.
Manufacturing issues have apparently prompted Apple to negotiate with Samsung Display for the supply of 7.9-inch Retina screens starting next year, as Samsung’s display-making unit “was the first to solve the technological problem”. At the heart of the issue is malfunctioning of Sharp’s thin-film transistor screen technology… Read More
By Christian Zibreg on Oct 29, 2013
In a rare but not entirely unprecedented response, Apple’s gone on the record Tuesday with The New York Times (of all publications) to admit that a fairly limited number of iPhone 5s units may be plagued with lower than expected battery life and slow charging issues due to what the company attributed to an unspecified “manufacturing issue”.
This isn’t your typical teething problem fixable in software: Apple has said it will provide owners of the affected phones with a replacement unit. Here’s Apple’s full statement on the matter… Read More
By Christian Zibreg on Oct 8, 2013
In the past week or so, we have been inundated with numerous tips about an apparent issue with Apple’s iWork productivity suite running on the iPhone 5s.
Folks have been emailing us about their top-end iPhone abruptly restarting each time they’d fired up Apple’s Pages, Numbers or Keynote app.
Digging deeper, the problem raises its ugly head not just with iWork but some third-party apps as well. I’m just scatter-shooting here, but this could be due to the iPhone 5s’s A7 chip and the transition to 64-bit computing.
Sure enough, a quick hop over to Apple’s support forums revealed a thread with similar complaints where the iPhone 5s goes into a blue screen prior to respringing – hence the Blue Screen of Death moniker.
As this issue continues to persists, I though you should know about how it manifests itself and tell you about a band-aid solution. Apple of course is cleverly keeping mum on the matter and is yet to respond with a software fix for the glitch. Read on… Read More
By Cody Lee on Oct 3, 2013
Heads up iPhone 5s owners: have you noticed that your Compass app readings are a little bit off? Don’t worry, you’re not alone. It seems a number of users are complaining of inaccurate sensors on Apple’s latest handset.
More specifically, users have noticed that both their compass and inclinometers on their 5s devices are consistently off by a noticeable margin. The latter appears to be incorrect by 2 degrees, while the former is off by 8-10… Read More
By Cody Lee on Oct 3, 2013
Apple’s been making a big push into education in recent months, updating iTunes to allow users under the age of 13 and touting new features in iOS 7. It says the update makes it ‘easier for institutions to put devices in the hands of students.’
But for many schools with student iPads deployed, the update is actually making things more difficult. Various educators across the US are reporting that iOS 7 has left their devices unfiltered when accessing the Internet away from school… Read More
By Christian Zibreg on Aug 22, 2013
In what’s quickly becoming a worrisome pattern for Apple, a number of iCloud services are down as of this morning. The iMessage system is acting up (all over again), as are Photo Streams, Documents in the Cloud, Backup services and iPhoto Journals, according to Apple’s iCloud Status Page.
The downtime started at around 12:30am Eastern / 9:30pm Pacific. None of the services have been restored as of post time.
As things stand now, the affected users have been unable to access the aforementioned services for more than ten straight hours. Fortunately, only a small percentage of users appear to have been affected by Apple’s ongoing cloud woes… Read More
By Cody Lee on Jun 25, 2013
There’s been a lot of talk over the past 24 hours about the many changes in beta 2 of iOS 7. Apple seeded the update to developers yesterday morning, and there’s already been a number of new features and enhancements discovered.
But tonight an alteration was uncovered in the firmware that’s been around since the first release. It’s not clear yet whether it’s by accident or design, but something in iOS 7 has broken the screenshot detection in apps like Snapchat… Read More
By Christian Zibreg on Apr 26, 2013
As if the now regular outages weren’t enough, an old and utterly bizarre bug continues to plague Apple’s iMessage service, one that deletes the last word of certain texts and iMessages.
The issue actually raised its ugly head last December, but blew up recently as many disgruntled users took to Twitter to complain about the hiccup. The problem appears to manifest itself with certain phrases and certain words only.
Exhibit A: sending someone “I could be the next Obama” followed by a trailing space could result in “Obama” being hidden from the received message. Instead of “Obama”, the recipient gets a big blank space where “Obama” should be. Likewise, sending “The best prize is a surprise” could similarly result in “surprise” being dropped on the recipient’s side… Read More