By Cody Lee on Oct 22, 2014
There is a glitch in Apple Pay that is causing some Bank of America customers to be charged twice for purchases, reports Bloomberg. A number of BOA card holders have come forward saying that they are seeing duplicate charges on their statements for Apple Pay-related transactions.
While some teething issues are expected with any new service launch—particularly on Apple Pay’s—this has proven to be a serious problem. Customers affected by the glitch found themselves stuck between Apple and Bank of America customer service, with both sides passing the buck. Read More
By Christian Zibreg on Oct 22, 2014
As soon as iOS 8.1 hit two days ago, I immediately went about checking out a pair of new features I care about the most, Text Message Forwarding and iPhone Cellular Calls.
As a quick reminder, Text Message Forwarding lets me mirror text messages sent to my iPhone in the Messages app on the Mac or iPad. With iPhone Cellular Calls turned on, I can finally make and receive phone calls on my other Mac and iOS devices through my iPhone’s cellular connection.
But something was amiss, or so I thought, because I just couldn’t get either feature to work. While attempting to enable Text Message Forwarding, the system prompted me to enter a confirmation code my Mac was supposed to generated, but didn’t.
Likewise, trying to enable iPhone Cellular Calls yielded a FaceTime error message saying my devices must use the same iCloud account, even though I was using FaceTime without any problems before.
Having spent a few hours restoring my devices as new, reseting network settings, changing settings on my router and checking the status of iCloud services, I eventually came to the same realization as did the other affected users: Text Message Forwarding requires you to use an email address and for iPhone Cellular Calls to work properly, FaceTime must be signed in with your Apple ID. Read More
By Christian Zibreg on Oct 16, 2014
Apple will soon issue a software update that will temporarily remove the ability to track blood glucose levels in iOS 8’s Health app following reports from users in the United Kingdom and Australia that the software is incompatible with standard measurements in these countries, Cnet reported Wednesday evening.
Existing blood glucose data won’t be deleted from users’ devices, said Apple in a support document detailing the issue. “Third-party apps will continue to be able to support both units of measurement and can continue to use HealthKit APIs to store blood glucose data,” reads the document.
A fix for the issue is being worked on and will be released in due time. Once the patch has been released, the previous blood sugar data will reappear in the Health app. Read More
By Cody Lee on Oct 1, 2014
If you’re having problems with Bluetooth in iOS 8, you’re not alone. A number of users are reporting Bluetooth connection bugs after updating to the firmware, or purchasing a new iPhone 6 or 6 Plus—particularly when trying to pair their handsets to their vehicles.
Looking at this lengthy thread on Apple.com, and this one in the MacRumors forums, the issues appear to be fairly widespread. Within the last two weeks, users have complained of hitches including not being able to pair their devices at all, and random disconnects. Read More
By Cody Lee on Sep 29, 2014
A new bug has been discovered in iOS 8 that will indadvertedly delete iCloud Drive documents. MacRumors reports that selecting the ‘Reset All Settings’ option from the Reset menu in the Settings app of iOS 8 will erase iWork-related files in iCloud Drive.
The issue here is that when the ‘Reset All Settings’ option is selected, users are specifically told that “no data or media will be deleted.” But that doesn’t seem to be the case with iOS 8, as MacRumors says it has confirmed the process is also deleting select files. Read More
By Christian Zibreg on Sep 24, 2014
If you have just updated your trusty iPhone to the just-released iOS 8.0.1, chances are you may have ended up with a device that can’t connect to the cellular network (shows No Service in the status bar) or read fingerprint data through the Touch ID sensor on the iPhone 5s, iPhone 6 and iPhone 6 Plus. As you could imagine, social media is awash with complaints from disgruntled users who are venting their frustration over the cellular and Touch ID issues.
At any rate, your best bet is to steer away from this update until Apple address the situation and releases a fix. Not everyone is affected, of course, but keep in mind we have no real indication as to how widespread those issues are because Apple, at the moment, isn’t talking much.
That’s why we’re asking you, our readers, to tell us whether iOS 8.0.1 has broken cellular connectivity and Touch ID for you. Read More
By Cody Lee on Sep 24, 2014
Warning: we are noticing that after installing iOS 8.0.1, our iPhones are showing ‘no service’ and Touch ID no longer works. We’ve confirmed this with several readers as well, so until we know more, we recommend holding off on the update. Video below.
Apple has released iOS 8.0.1 to the public this morning. The update comes exactly one week after the official iOS 8 release, and includes a myriad of bug fixes pertaining to third-party keyboards, the Reachability feature for newer iPhones, and uploading content in Safari.
Another notable item in the 8.0.1 change log is that the bug that prevented HealthKit-enabled apps from entering the App Store has been remedied. Apple says that it will now start approving HealthKit apps, meaning it shouldn’t be too long before they start popping up. Read More
By Christian Zibreg on Sep 17, 2014
Several health and fitness focused apps were updated in the App Store this morning with plenty useful new features that take advantage of the new HealthKit framework for developers, introduced alongside iOS 8.
An hour later, Apple pulled these newly-updated HealthKit apps from the store due to various software issues with its framework and has now told one journalist that a fix is underway and promised to put them back on the store by the month’s end. Read More
By Cody Lee on Sep 16, 2014
After announcing last week that iOS 8 will be released to the public on September 17th (that’s tomorrow), Apple invited developers to begin submitting their apps and app-updates for the new firmware. In fact, it’s already approved a number of iOS 8-optimized apps into the App Store.
But there’s a problem that you’ve probably noticed if you’re running a beta version of iOS 8 right now: extensions for many iOS 8 apps aren’t working properly. According to MacRumors, the issue seems to be related to code-signing on Apple’s end, and it’s currently working on a fix. Read More
By Christian Zibreg on Jul 14, 2014
If you use iCloud Mail, you may have noticed by now that your emails are not arriving, or are having difficulties accessing the web interface or your account in Apple’s stock iOS Mail app and third-party email clients.
If so, you’re among a tiny 0.1 percent of users who’ve been unable to receive mail for 20 hours and counting, according to Apple’s iCloud dashboard on the web… Read More
By Christian Zibreg on Jun 13, 2014
Apple Friday announced a replacement program for certain USB iPhone power adapters sold in Europe and elsewhere that “may overheat and pose a safety risk”. The affected adapters that carry a model number of A1300 have been recalled and will be replaced with a new variant, the A1400 model.
According to the firm’s official statement, the five-watt Apple European USB power adapter that “in rare cases” may overheat came with the iPhone 3Gs, iPhone 4 and iPhone 4s units.
These iPhones shipped from October 2009 to September 2012 to a total of 45 countries, mostly European. The broken adapter was sold as a standalone accessory, too… Read More
By Christian Zibreg on Apr 24, 2014
After some folks on iOS 6 and older versions of OS X started complaining about being unable to make or receive FaceTime calls on their devices, Apple has responded by releasing an emergency fix for the FaceTime app on OS X 10.6 Snow Leopard. Getting to the root of the problem, the company on Thursday published a support document that casts more light on the issue.
People have apparently been experiencing FaceTime connection problems due to a bug resulting from a device certificate that expired on April 16, 2014. Luckily, there’s a simple resolution for the problem, one which you may not necessarily like. Hit the jump for the full reveal… Read More
By Christian Zibreg on Mar 12, 2014
Apple two days ago released its iOS 7.1 software update containing a host of bug fixes, performance improvements and a couple new features.
Among the enhancements: better Touch ID accuracy and reliability. For the vast majority of iPhone 5s owners, Touch ID indeed seems to be working better and faster after upgrading to iOS 7.1.
On the other hand, a growing thread on Apple’s support forums clearly indicates that a subset of iPhone 5s owners could be plagued with various issues with the sensor.
The hiccups vary from Touch ID not working at all or functioning only sporadically to having difficulty producing a match, saved prints in iOS Settings > Touch ID & Password mysteriously disappearing and more.
And how’s Touch ID for you in iOS 7.1? Read More
By Cody Lee on Mar 5, 2014
Apple has been taking criticism for its new Lightning connector since it was introduced alongside the iPhone 5 in 2012. The change instantly made millions of cases and other accessories incompatible, forcing users to either buy updated products or do without.
Those complaints have since spilled over into the Lightning cable’s durability, with the Apple Store showing a 1.5 star rating of the cable on over 1,200 reviews. Apparently the cable is vulnerable to breakage, fraying, and according to a new report, corrosion as well… Read More
By Christian Zibreg on Feb 21, 2014
Here’s a little wake-up call for companies jumping on the wearable devices bandwagon like there’s no tomorrow. You don’t get to ever think about skin irritation in regard to computers, digital cameras, smartphones, tablets and other gadgets. But fitness trackers and health bands are quite a different story: this kind of technology gets worn on one’s person and is in direct contact with skin more or less 24/7.
Case in point: accessory maker Fitbit on Friday announced a voluntary recall of its Force fitness tracker due to complaints of skin irritation. The company has stopped sales of the rash-inducing wristband and will be offering refunds, according to Consumerist… Read More
By Cody Lee on Feb 11, 2014
It appears that an issue in iOS 7 that disabled the geolocation functions on apps that were force-closed by the user is being corrected in iOS 7.1. Developers say that in the latest iOS 7.1 betas, force-closing an app does not disable its location-aware functions.
This has been a major problem for developers since the launch of iOS 7 last fall—particularly for those who had location-based apps. Some devs have even reported that their App Store ratings have plummeted in the last 6 months due to the technical change… Read More
By Christian Zibreg on Feb 3, 2014
Apple has offered up an interesting remedy to a persisting bug plaguing the OS X 10.9 Mavericks Mail application which manifests itself by preventing the app from receiving any new messages until it is quit and reopened. Apple’s workaround solution is a primitive one, albeit effective.
As Mail needs to reestablish a connection to the troublesome mail server (which typically means Gmail), Apple advises quitting and reopening Mail.
As a result, this forces Mail to re-establish a connection. An alternative solution entails a manual process that reinitializes an affected mailbox without having to restart the program… Read More
By Cody Lee on Jan 22, 2014
If you’ve ever listened to an episode of iDB’s Let’s Talk iOS podcast, you know that many of us struggle with how buggy iOS 7 is. We’ve noted on multiple occasions that some of us see our iPhones and iPads crash more than once per day, which is pathetic.
But there may be light at the end of this dark tunnel. Mashable has received an official comment from an Apple spokesperson that Apple is aware of a problem, which the site refers to as the “white/black screen of death,” and it has a fix coming a future update… Read More