Some iPhone 7 units not regaining mobile service after exiting Airplane Mode, Apple investigating

By Christian Zibreg on Sep 19, 2016

An unknown number of users are reporting that their brand spanking new iPhone 7 is struggling to regain mobile service after Airplane Mode has been cancelled. According to internal documents, the company is aware of and investigating the issue.

Apple’s reportedly advised authorized service providers to instruct customers to restart the affected devices and, if service persists, remove and re-insert the device’s SIM card. Read More

 

Bloomberg: Note 7 fires result of Samsung’s rush to beat “dull” iPhone 7 to market

By Christian Zibreg on Sep 19, 2016

After they began hearing earlier this year that the iPhone 7 would look just like the previous two models, the top brass at Samsung Electronics, including its mobile chief D.J. Koh, have made the decision to outmaneuver Apple and move up the launch of the Note 7 to early August. In hindsight, it was a risky, ill-fated move that has backfired and damaged Samsung’s brand and reputation.

In its desire to beat the “dull” iPhone 7 to market, Samsung pushed suppliers to meet tighter deadlines which caused problems with the handset’s battery, according to a report Monday from Bloomberg citing “people familiar with the matter”. Read More

 

Samsung issues global Note 7 recall after complaints of exploding batteries

By Christian Zibreg on Sep 2, 2016

It looked like Samsung was well poised to steal some of Apple’s thunder by releasing its Note 7 phablet with a redesigned appearance and wraparound screen ahead of Apple’s iPhone 7 event. But following reports from users around the world about a battery issue that has caused some handsets to catch fire or explode, Samsung has now announced plans to recall every single Note 7 sold in order to prevent further damage and has also abandoned today’s scheduled Note 7 launch in the United Kingdom and elsewhere. Read More

 

Spark for iPhone is locking some people out of their Apple IDs, Readdle blames server issues

By Christian Zibreg on Jul 15, 2016

Reports surfaced yesterday on Reddit that some users of Readdle’s excellent free mobile email client, Spark for iPhone, got locked out of their Apple ID account. Some of the affected people were able to re-gain access by performing a password reset on their Apple ID. It would appear that an error on Spark’s servers has caused this behavior though Readdle assured customers that there was no breach or data leak. Read More

 

iTunes 12.4 bug causing Apple Music playback issues with tracks shorter than 60 seconds

By Christian Zibreg on Jun 23, 2016

There seems to be a bug in iTunes 12.4 which causes playback issues with Apple Music tracks shorter than 60 seconds, MacRumors reported today.

The problem allegedly stems from a buffering bug that apparently causes iTunes to never begin downloading the next song in the queue if it’s shorter than 60 seconds. Basically, iTunes is left waiting for a download to finish that has in fact never started. The bug has been reported to Apple and we expect it to be fixed in a future iTunes update. Read More

 

App Stores and other iCloud services are currently down for some people

By Christian Zibreg on Jun 2, 2016

If you needed another proof that Apple is not very good at online services, here’s one: the App Store, the Mac App Store and various other online services are currently down, according to a notice on Apple’s System Status webpage.

Other iCloud services were affected at the time of this writing and have been inaccessible to an unknown portion of Apple’s user base, including the Apple TV, iTunes in the Cloud and Volume Purchase Program.

UPDATE: The outage is more widespread than originally thought, with iCloud Drive, iCloud Backup, Mail Drop, iWork for iCloud, Photos, iCloud Web Apps and iCloud Storage Upgrades all having been affected as well. Read More

 

Apple pulls iOS 9.3.2 update following 9.7″ iPad Pro bricking complaints

By Christian Zibreg on May 20, 2016

Following an avalanche of complaints from the affected 9.7-inch iPad Pro owners who saw their device bricked and reporting an iTunes error 56 after installing the latest iOS 9.3.2 software update, Apple has now pulled iOS 9.3.2 for that device from its servers. As first noted by MacRumors 9.7-inch iPad Pro owners who have not installed iOS 9.3.2 no longer see the over-the-air update on their tablet. Read More

 

Apple engineers visited a user to figure out why iTunes deleted his music

By Christian Zibreg on May 18, 2016

Following James Pinkstone’s viral blog post about a nasty glitch in iTunes causing the application to inadvertently delete music from some personal libraries, Apple flew two engineers from across the country to visit him at his house in order to try to figure out why Apple Music and iTunes Match would wipe out 122 gigabytes of his personal music collection. In a follow-up post, Pinkstone explained that the engineers, named Tom and Ezra, spent the day at his house in an attempt to research the issue. Read More

 

Apple is ‘looking’ into reports of iOS 9.3.2 bricking some 9.7-inch iPad Pros

By Christian Zibreg on May 18, 2016

Following multiple complaints that the iOS 9.3.2 software update, which released two days ago, has bricked some 9.7-inch iPad Pro models with ‘Error 56’, Apple today acknowledged that it’s aware of these reports and is “looking” into them.

Although Apple’s statement to iMore does not make it clear whether the company has pinpointed what might be causing this issue, the company did advise those unable to restore their device through iTunes to contact its support team. Read More

 

A fix for iTunes deleting users’ music without permission is coming early next week

By Christian Zibreg on May 14, 2016

Following multiple reports from disgruntled users that a glitch in iTunes is causing the software to inadvertently delete music from their personal library, an Apple spokesperson has acknowledged the issue in a statement issued to The Loop yesterday.

The company is unsure as to what might be causing this issue and has not been able to reproduce it, but it’ll still deliver an update for iTunes early next week “which includes additional safeguards”. Read More

 

Users around the world are reporting search problems with App Store and Mac App Store

By Christian Zibreg on May 5, 2016

We are tracking multiple reports on Reddit, Twitter and other social media this morning that describe problems with the search feature on the App Store and Mac App Store, with some of the well-known apps not being surfaced in users’ search results.

The issue appears to be widespread, but you wouldn’t be able to tell that from looking at Apple’s System Status webpage, which at the time of this writing had not acknowledged any such issues with App Stores. Read More

 

iTunes Movies and iBooks Store go offline in China without explanation

By Christian Zibreg on Apr 15, 2016

As of this morning, customers in China are unable to access Apple’s content stores for digital movies and books, the iTunes Store for Movies and the iBooks Store, as both services went offline last evening without explanation. These stores are now inaccessible in China on the iPhone, iPod touch and iPad devices, as well as on computers with iTunes.

No reason was give for the downtime and Apple had not commented on the move at post time, but AppleInsider has learned that it has something to do with the government’s pending investigation into Apple’s business practices. Read More

 

Many iPhone SE users complain about audio issues with Bluetooth phone calls

By Christian Zibreg on Apr 11, 2016

As evidenced by a growing thread on the Apple Support Communities, many owners of the new iPhone SE smartphone are plagued with various Bluetooth issues.

Folks are reporting distorted or inaudible calls when the handset is paired with a car or headset.

These issues appear to only affect Bluetooth phone calls, not music playback. Apple had not commented on this problem at post time. Read More

 

Server-side patch fixes vulnerability that allowed access to Contacts and Photos on iPhone 6s

By Christian Zibreg on Apr 6, 2016

An iOS vulnerability that permitted nefarious people to gain access to Contacts and Photos data has been fixed swiftly without the need for a software update. A server-side fix has patched a security hole in Siri which allowed the personal digital assistant to use email links in tweets to gain access to contacts and photos on a locked iPhone 6s running iOS 9.3.1. Apple has confirmed to The Washington Post that it’s fixed the flaw on its servers. Read More

 

Easy to fix iOS bug bypasses Lock screen on iPhone 6s, giving access to Contacts and Photos

By Christian Zibreg on Apr 5, 2016

First spotted by Jose Rodriguez, who last September found a similar flaw in iOS, and highlighted by The Daily Dot, Apple’s mobile operating system contains a vulnerability that lets others access your Contacts and Photos using Siri on the Lock screen of your iPhone 6s, bypassing your passcode.

Fortunately, there’s an easy fix for this which involves revoking Siri access to Twitter and Photos and disabling Lock screen access to the personal digital assistant. Apple has not commented on the bug, which will likely be squashed in an upcoming software update. Read More

 

Sprint to fix an issue preventing iPhone users from connecting to LTE cellular data

By Christian Zibreg on Apr 1, 2016

Sprint customers took to Reddit to complain about the inability to connect to Sprint’s LTE cellular data network after upgrading to Apple’s iOS 9.3 software update last week. The most recent iOS 9.3.1 update does not appear to have fixed the issue.

Sprint has acknowledged the issue in a text message to affected users and promised a fix, which will likely be delivered in the form of an over-the-air carrier settings update. “Your iPhone may be having data connection issues with the recent software update,” reads Sprint’s message. “We’re working quickly to fix. We apologize for the inconvenience”. Read More

 

Apple confirms a fix for iOS 9.3’s misbehaving web links is in the works and coming soon

By Christian Zibreg on Mar 29, 2016

Apple is aware that some folks are seeing unexpected behavior when tapping web links on iOS 9.3 and is working on a fix which will be deployed to users in the form of a minor software update, a company spokesperson has confirmed to TechCrunch.

An unknown portion of people who have upgraded their iPhone, iPod touch and iPad devices to iOS 9.3 have reported being plagued with this issue where tapping web links would crash apps like Safari, Messages, Mail, Chrome, Tweetbot and more. Read More

 

Apple reposts iOS 9.3 for older devices bricked by Activation Lock

By Christian Zibreg on Mar 28, 2016

Shortly after releasing the new iOS 9.3 firmware, Apple was forced to stop signing the update following numerous complaints from owners of older iPhones and iPads, such as the original iPad Air and the iPhone 5s and older, that it was bricking their devices.

Monday, Apple re-released iOS 9.3 to fix an issue that prevented users from activating their device via Activation Lock if they couldn’t recall their Apple ID password used to originally set up their device with.

The re-released versions of iOS 9.2 carries a build number of 13E237 and is now available as an over-the-air download although those with a bricked device might want to apply the update through iTunes in DFU mode. Read More

 

Some people complain that iOS 9.3 crashes after tapping on web links

By Christian Zibreg on Mar 28, 2016

It seems that iOS 9.3 is causing unexpected behavior when tapping web links, as evidenced by Twitter and a growing thread on the Apple Support Communities forums. Hundreds of affected users are reporting that the latest iPhones, and some older devices, become unresponsive or crash after tapping or tapping-and-holding web links in both first and third-party apps such as Safari, Messages, Mail, Notes, Google Chrome and more. For others, tapping on links does nothing.

Other people claim they were plagued with the same issue on iOS 9.2 devices, with some users claiming they heard from an Apple Support representative that the company is aware of the issue and is working on a fix, which should be released soon. Read More

 

Apple releases a new iOS 9.3 build for older devices affected by the bricking issue

By Christian Zibreg on Mar 25, 2016

As we reported, numerous users took to Apple’s support forums to complain that some owners of older iPhone and iPad devices saw their hardware bricked after updating to the recently released iOS 9.3 firmware. Apple has since detailed the problem in a support document on its website and pulled the software update for select devices.

Today, the company has re-released iOS 9.3 for those devices. The new build of iOS 9.3 for the iPad 2 has version number “13E236” versus the now defunct iOS 9.3 build “13E234” for the iPhone and “13E233” for the iPad, as per 9to5Mac’s Chance Miller. Read More

 
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