Apple: unexpected iPhone 6s battery shutdowns caused by a manufacturing issue

By Christian Zibreg on Dec 2, 2016

Two weeks ago, Apple issued a global battery replacement program to address a problem where some iPhone 6s handsets manufactured between September and October 2015 may unexpectedly shut down (see if your phone is eligible for a free battery via Apple’s web tool).

While the company originally did not say why these devices are shutting down when the battery indicator drops below the 30 percent mark, MacRumors points us to a message posted in a support document on Apple’s website in China which blames the problem on a manufacturing issue. Read More

 

Here is how to find out if your iPhone 6s is eligible for a free battery replacement

By Christian Zibreg on Dec 1, 2016

After launching a repair program two weeks ago for iPhone 6s devices experiencing unexpected shutdowns due to a faulty battery, Apple has now updated its support document with a web tool that lets you check if your iPhone 6s is eligible for a free battery, MacRumors reported Thursday. You only need to enter your device’s serial number to see if you’re eligible for a battery replacement service. Read More

 

How’s your battery life after updating your iPhone to iOS 10.1.1?

By Christian Zibreg on Nov 28, 2016

Many people are complaining about poor battery life after deploying the latest iOS 10.1.1 software update on their iPhone, which released for public consumption on October 31 and squashed bugs where Health data couldn’t be viewed for some users.

Aside from this, it seems that iOS 10.1.1 is also causing some iPhones to shut down abruptly when the battery charge falls below a certain percentage, according to a thread on Apple’s support forums that at post time had thirteen pages. Read More

 

Longstanding bug causes iOS devices to crash after playing a maliciously crafted video

By Christian Zibreg on Nov 22, 2016

YouTuber EverythingApplePro has has been sharing a bug in iOS which causes any iPhone, iPad or iPod touch to glitch out after playing a malicious video link in Safari. The device will first slow to a crawl before freezing or crashing altogether, requiring a hard reset. This appears to be a longstanding bug because iPhones and other iOS devices running iOS 5 were found to be affected by the glitch.

As noted on Reddit, the top level domains that are currently hosting the glitchy video are vk.com and testtrial.site90.net. Read More

 

Apple launches repair program for unexpected shutdown issues on iPhone 6s

By Christian Zibreg on Nov 21, 2016

Apple on Monday announced a new repair program to address issues where “a very small number” of iPhone 6s devices manufactured between September and October 2015 may unexpectedly shut down. The issue is apparently caused by a faulty battery, which Apple will replace free of charge if your iPhone 6s is affected. The program covers affected iPhone 6s batteries for three years after the first retail sale of the unit and may restrict or limit repair to the original country of purchase. Read More

 

Three finger drag gesture via new MacBook Pro’s trackpad acting up for some users

By Christian Zibreg on Nov 18, 2016

Three finger drag, a productivity-boosting multi-touch trackpad gesture in macOS, isn’t working properly for some owners of Apple’s new MacBook Pro. Both 13 and 15-inch MacBook Pros have larger trackpads than their predecessors, but for many people the gesture doesn’t work at all.

For others, three finger drag works only intermittently or performs erroneously when used in one of the sides of the new MacBook Pro’s Force Touch trackpad. Read More

 

Early MacBook Pro adopters confused by misidentified graphics in System Profiler

By Christian Zibreg on Nov 18, 2016

If you’re a proud owner of a 15-inch MacBook Pro with Touch Bar, you may be wondering why macOS’s System Profiler application identifies the GPU as Intel Iris Pro 580 integrated graphics vs. Intel HD Graphics 530, as advertised on Tech Specs webpage.

No, Apple did not accidentally put the wrong GPU in the new MacBook Pro—a company source explains that the problem stems from an error in the System Information database causing the app to misidentify the GPU. Read More

 

Apple launches worldwide “Touch Disease” repair program for iPhone 6 Plus

By Christian Zibreg on Nov 18, 2016

Apple has finally acknowledged existence of so-called “Touch Disease” following a class action lawsuit regarding the issue. The problem has been plaguing a subset of iPhone 6 Plus owners for quite some time now, manifesting itself in the form of a flickering bar at the top of the display and general multi-touch unresponsiveness.

The firm denied responsibility because under the terms of a new worldwide program it’s agreed to fix any affected iPhone 6 Plus devices, but for a $149 service fee. Read More

 

Spotify to fix a bug in desktop app causing massive data writes that could reduce SSD lifespan

By Christian Zibreg on Nov 11, 2016

Spotify’s desktop app for Mac, Windows and Linux has been found to be continuously writing massive amounts of data to local storage for no apparent reason—even when the app is simply sitting idle. As noted in Spotify’s support forum, on Reddit and elsewhere, users are seeing the desktop app write tens of gigabytes of data to local storage every minute or so. On systems outfitted with SSDs like most Macs, excessive data writes can reduce the lifetime of flash storage.

That’s because SSDs have a finite amount of write capacity and are prone to wear and tear. A Spotify spokesperson told ArsTechnica that a fix was underway via an update that’s being rolled out as we speak. Read More

 

A fix for issues with 2nd and 3rd generation Apple TV is coming soon

By Christian Zibreg on Nov 2, 2016

It seems that the most recent Apple TV software update has rendered a lot of second and third-generation Apple TVs virtually unusable, with the set-top box device’s Home screen displaying only the Computers, Music and Settings apps with no other channel options available.

According to a thread on Reddit, an Apple representative has confirmed that a fix for the bug will be included in a future software update for the Apple TV. Users can manually check if any new firmware update is available at any time through the Settings app. Read More

 

iPhone 6 “Touch Disease” class action suit gets support from three additional law firms

By Christian Zibreg on Oct 10, 2016

Class action lawsuit pertaining to an iPhone 6 Plus hardware flaw, referred to as “Touch Disease,” has gained support from three additional law firms.

Motherboard reports that lawyers who filed the original class action complaint have now signed on three additional law firms to support their case.

An additional “Touch Disease” class action suit has been filed against Apple in Utah and there is also a similar class action suit in Canada. Read More

 

US regulators investigating case of replacement Note 7 going ablaze on a plane

By Christian Zibreg on Oct 6, 2016

Jordan Golson, reporting for The Verge, is writing that the United States Consumer Product Safety Commission is opening an investigation into yesterday’s incident when Southwest Airlines flight 994 from Louisville to Baltimore was evacuated while still at the gate because of a smoking Note 7.

A spokesperson for the airline told The Verge that all passengers and crew exited the plane through the main cabin door and no injuries were reported. Read More

 

Some iPhone 7 units not regaining mobile service after exiting Airplane Mode, Apple investigating

By Christian Zibreg on Sep 19, 2016

An unknown number of users are reporting that their brand spanking new iPhone 7 is struggling to regain mobile service after Airplane Mode has been cancelled. According to internal documents, the company is aware of and investigating the issue.

Apple’s reportedly advised authorized service providers to instruct customers to restart the affected devices and, if service persists, remove and re-insert the device’s SIM card. Read More

 

Bloomberg: Note 7 fires result of Samsung’s rush to beat “dull” iPhone 7 to market

By Christian Zibreg on Sep 19, 2016

After they began hearing earlier this year that the iPhone 7 would look just like the previous two models, the top brass at Samsung Electronics, including its mobile chief D.J. Koh, have made the decision to outmaneuver Apple and move up the launch of the Note 7 to early August. In hindsight, it was a risky, ill-fated move that has backfired and damaged Samsung’s brand and reputation.

In its desire to beat the “dull” iPhone 7 to market, Samsung pushed suppliers to meet tighter deadlines which caused problems with the handset’s battery, according to a report Monday from Bloomberg citing “people familiar with the matter”. Read More

 

Samsung issues global Note 7 recall after complaints of exploding batteries

By Christian Zibreg on Sep 2, 2016

It looked like Samsung was well poised to steal some of Apple’s thunder by releasing its Note 7 phablet with a redesigned appearance and wraparound screen ahead of Apple’s iPhone 7 event. But following reports from users around the world about a battery issue that has caused some handsets to catch fire or explode, Samsung has now announced plans to recall every single Note 7 sold in order to prevent further damage and has also abandoned today’s scheduled Note 7 launch in the United Kingdom and elsewhere. Read More

 

Spark for iPhone is locking some people out of their Apple IDs, Readdle blames server issues

By Christian Zibreg on Jul 15, 2016

Reports surfaced yesterday on Reddit that some users of Readdle’s excellent free mobile email client, Spark for iPhone, got locked out of their Apple ID account. Some of the affected people were able to re-gain access by performing a password reset on their Apple ID. It would appear that an error on Spark’s servers has caused this behavior though Readdle assured customers that there was no breach or data leak. Read More

 

iTunes 12.4 bug causing Apple Music playback issues with tracks shorter than 60 seconds

By Christian Zibreg on Jun 23, 2016

There seems to be a bug in iTunes 12.4 which causes playback issues with Apple Music tracks shorter than 60 seconds, MacRumors reported today.

The problem allegedly stems from a buffering bug that apparently causes iTunes to never begin downloading the next song in the queue if it’s shorter than 60 seconds. Basically, iTunes is left waiting for a download to finish that has in fact never started. The bug has been reported to Apple and we expect it to be fixed in a future iTunes update. Read More

 

App Stores and other iCloud services are currently down for some people

By Christian Zibreg on Jun 2, 2016

If you needed another proof that Apple is not very good at online services, here’s one: the App Store, the Mac App Store and various other online services are currently down, according to a notice on Apple’s System Status webpage.

Other iCloud services were affected at the time of this writing and have been inaccessible to an unknown portion of Apple’s user base, including the Apple TV, iTunes in the Cloud and Volume Purchase Program.

UPDATE: The outage is more widespread than originally thought, with iCloud Drive, iCloud Backup, Mail Drop, iWork for iCloud, Photos, iCloud Web Apps and iCloud Storage Upgrades all having been affected as well. Read More

 

Apple pulls iOS 9.3.2 update following 9.7″ iPad Pro bricking complaints

By Christian Zibreg on May 20, 2016

Following an avalanche of complaints from the affected 9.7-inch iPad Pro owners who saw their device bricked and reporting an iTunes error 56 after installing the latest iOS 9.3.2 software update, Apple has now pulled iOS 9.3.2 for that device from its servers. As first noted by MacRumors 9.7-inch iPad Pro owners who have not installed iOS 9.3.2 no longer see the over-the-air update on their tablet. Read More

 

Apple engineers visited a user to figure out why iTunes deleted his music

By Christian Zibreg on May 18, 2016

Following James Pinkstone’s viral blog post about a nasty glitch in iTunes causing the application to inadvertently delete music from some personal libraries, Apple flew two engineers from across the country to visit him at his house in order to try to figure out why Apple Music and iTunes Match would wipe out 122 gigabytes of his personal music collection. In a follow-up post, Pinkstone explained that the engineers, named Tom and Ezra, spent the day at his house in an attempt to research the issue. Read More

 
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