Users around the world are reporting search problems with App Store and Mac App Store

By Christian Zibreg on May 5, 2016

We are tracking multiple reports on Reddit, Twitter and other social media this morning that describe problems with the search feature on the App Store and Mac App Store, with some of the well-known apps not being surfaced in users’ search results.

The issue appears to be widespread, but you wouldn’t be able to tell that from looking at Apple’s System Status webpage, which at the time of this writing had not acknowledged any such issues with App Stores. Read More

 

iTunes Movies and iBooks Store go offline in China without explanation

By Christian Zibreg on Apr 15, 2016

As of this morning, customers in China are unable to access Apple’s content stores for digital movies and books, the iTunes Store for Movies and the iBooks Store, as both services went offline last evening without explanation. These stores are now inaccessible in China on the iPhone, iPod touch and iPad devices, as well as on computers with iTunes.

No reason was give for the downtime and Apple had not commented on the move at post time, but AppleInsider has learned that it has something to do with the government’s pending investigation into Apple’s business practices. Read More

 

Many iPhone SE users complain about audio issues with Bluetooth phone calls

By Christian Zibreg on Apr 11, 2016

As evidenced by a growing thread on the Apple Support Communities, many owners of the new iPhone SE smartphone are plagued with various Bluetooth issues.

Folks are reporting distorted or inaudible calls when the handset is paired with a car or headset.

These issues appear to only affect Bluetooth phone calls, not music playback. Apple had not commented on this problem at post time. Read More

 

Server-side patch fixes vulnerability that allowed access to Contacts and Photos on iPhone 6s

By Christian Zibreg on Apr 6, 2016

An iOS vulnerability that permitted nefarious people to gain access to Contacts and Photos data has been fixed swiftly without the need for a software update. A server-side fix has patched a security hole in Siri which allowed the personal digital assistant to use email links in tweets to gain access to contacts and photos on a locked iPhone 6s running iOS 9.3.1. Apple has confirmed to The Washington Post that it’s fixed the flaw on its servers. Read More

 

Easy to fix iOS bug bypasses Lock screen on iPhone 6s, giving access to Contacts and Photos

By Christian Zibreg on Apr 5, 2016

First spotted by Jose Rodriguez, who last September found a similar flaw in iOS, and highlighted by The Daily Dot, Apple’s mobile operating system contains a vulnerability that lets others access your Contacts and Photos using Siri on the Lock screen of your iPhone 6s, bypassing your passcode.

Fortunately, there’s an easy fix for this which involves revoking Siri access to Twitter and Photos and disabling Lock screen access to the personal digital assistant. Apple has not commented on the bug, which will likely be squashed in an upcoming software update. Read More

 

Sprint to fix an issue preventing iPhone users from connecting to LTE cellular data

By Christian Zibreg on Apr 1, 2016

Sprint customers took to Reddit to complain about the inability to connect to Sprint’s LTE cellular data network after upgrading to Apple’s iOS 9.3 software update last week. The most recent iOS 9.3.1 update does not appear to have fixed the issue.

Sprint has acknowledged the issue in a text message to affected users and promised a fix, which will likely be delivered in the form of an over-the-air carrier settings update. “Your iPhone may be having data connection issues with the recent software update,” reads Sprint’s message. “We’re working quickly to fix. We apologize for the inconvenience”. Read More

 

Apple confirms a fix for iOS 9.3’s misbehaving web links is in the works and coming soon

By Christian Zibreg on Mar 29, 2016

Apple is aware that some folks are seeing unexpected behavior when tapping web links on iOS 9.3 and is working on a fix which will be deployed to users in the form of a minor software update, a company spokesperson has confirmed to TechCrunch.

An unknown portion of people who have upgraded their iPhone, iPod touch and iPad devices to iOS 9.3 have reported being plagued with this issue where tapping web links would crash apps like Safari, Messages, Mail, Chrome, Tweetbot and more. Read More

 

Apple reposts iOS 9.3 for older devices bricked by Activation Lock

By Christian Zibreg on Mar 28, 2016

Shortly after releasing the new iOS 9.3 firmware, Apple was forced to stop signing the update following numerous complaints from owners of older iPhones and iPads, such as the original iPad Air and the iPhone 5s and older, that it was bricking their devices.

Monday, Apple re-released iOS 9.3 to fix an issue that prevented users from activating their device via Activation Lock if they couldn’t recall their Apple ID password used to originally set up their device with.

The re-released versions of iOS 9.2 carries a build number of 13E237 and is now available as an over-the-air download although those with a bricked device might want to apply the update through iTunes in DFU mode. Read More

 

Some people complain that iOS 9.3 crashes after tapping on web links

By Christian Zibreg on Mar 28, 2016

It seems that iOS 9.3 is causing unexpected behavior when tapping web links, as evidenced by Twitter and a growing thread on the Apple Support Communities forums. Hundreds of affected users are reporting that the latest iPhones, and some older devices, become unresponsive or crash after tapping or tapping-and-holding web links in both first and third-party apps such as Safari, Messages, Mail, Notes, Google Chrome and more. For others, tapping on links does nothing.

Other people claim they were plagued with the same issue on iOS 9.2 devices, with some users claiming they heard from an Apple Support representative that the company is aware of the issue and is working on a fix, which should be released soon. Read More

 

Apple releases a new iOS 9.3 build for older devices affected by the bricking issue

By Christian Zibreg on Mar 25, 2016

As we reported, numerous users took to Apple’s support forums to complain that some owners of older iPhone and iPad devices saw their hardware bricked after updating to the recently released iOS 9.3 firmware. Apple has since detailed the problem in a support document on its website and pulled the software update for select devices.

Today, the company has re-released iOS 9.3 for those devices. The new build of iOS 9.3 for the iPad 2 has version number “13E236” versus the now defunct iOS 9.3 build “13E234” for the iPhone and “13E233” for the iPad, as per 9to5Mac’s Chance Miller. Read More

 

Some iPhone owners complain about receiving undeletable emails from 1970 and 1969

By Christian Zibreg on Mar 7, 2016

iOS has been hit with another strange bug which causes users to receive ghost emails from 1969 and 1970 that cannot be deleted.

As some Reddit users have discovered, an error with the mail server not downloading the headers correctly appears to be causing some iPhone owners to receive undeletable ‘null’ emails dated back to December 31, 1969 or January 1, 1970.

It’s unclear if this issue is related to the infamous ‘January 1, 1970’ bug which can brick some devices and that Apple has fixed in the forthcoming iOS 9.3 software update. We have reached out to Apple asking them to comment on the new issue and will report if we receive a reply. Read More

 

Apple will repair 2011-2013 MacBook Pros with video issues until December 31, 2016

By Christian Zibreg on Feb 19, 2016

Apple has extended a repair program to fix MacBook Pro notebooks that are plagued with video issue until December 31, 2016, reveals an updated support document on the company’s website. The MacBook Pro Repair Extension Program for Video Issues, as it’s officially referred to as, was originally scheduled to expire on February 27, 2016.

A small percentage of 15 and 17-inch MacBook Pro models sold between February 2011 and February 2013 may display distorted or scrambled video on the computer screen, show no video on the inbuilt screen or external display or the machine may restart unexpectedly. Read More

 

Apple Pay launch in China hits a snag over sign-up issues

By Christian Zibreg on Feb 19, 2016

The official launch of Apple Pay in China didn’t go as smoothly as hoped as a lot of users faced problems trying to link their credit cards to their accounts. According to local reports collected by Mashable, Apple may have underestimated the demand from China as its servers struggled to keep up with a huge rush of people trying to sign up for the service. Read More

 

Apple promises a fix for iPhone bricking stemming from date and time bug

By Christian Zibreg on Feb 15, 2016

A newly published support document from Apple, which was first discovered by German blog Apfelpage.de, has acknowledged an issue where any 64-bit iPhone could be bricked by setting the date back to a specific time, causing it to fail to boot properly and requiring a physical repair to put the device back into working order.

According to the document, a permanent fix for the problem will be released as part of a future software update. Meanwhile, the affected iPhone owners are advised to contact Apple Support. Read More

 

Law firm moving forward with class action lawsuit over ‘Error 53’ iPhone bricking

By Christian Zibreg on Feb 12, 2016

Seattle-based law firm Pfau Cochran Vertexes Amala (PCVA) has decided to follow through with plans to drag Apple to court over software safeguards in iOS which have been specifically designed to render iPhone 6 and iPhone 6 Plus handsets inoperable after unauthorized Touch ID and Home button repairs.

As first noted by AppleInsider yesterday, the pending class action lawsuit was filed with with the United States District Court for the Northern District of California, alleging the Cupertino firm has “gone too far” in employing the extreme measure of bricking users’ handsets without any advance warning. Read More

 

Don’t try this at home: iPhones apparently getting bricked after date is set back to a specific time

By Christian Zibreg on Feb 11, 2016

According to a post on Reddit and reports out of China, it is possible to brick an iPhone by setting the date back to a specific time.

I wasn’t brave enough to test it myself, but the post claims the bug only affects 64-bit iOS devices.

It would seem that changing the device’s Date & Time values to a specific point in time would cause it to fail to boot properly.

Basically, it gets bricked and stuck at the Apple logo boot image. Neither DFU mode nor restoring from a backup would bring a bricked device back to life as a physical repair is required to put it back into working order. Read More

 

Latest El Capitan beta has fixed Safari’s mishandling of shortened Twitter “t.co” links

By Christian Zibreg on Feb 10, 2016

An annoying issue pertaining to broken Twitter links, which has persisted in Safari for Mac since November 2015, has been fixed in the third beta of the forthcoming OS X 10.11.4 El Capitan software update, according to user reports on the Apple Support Communities forums.

The “Safari can’t open the page because the server where this page is located is not responding” error page no longer appears when clicking shortened “t.co” Twitter links with the secure HTTPS protocol in Safari and third-party apps like Tweetbot. Read More

 

Error 53: Apple could get sued over iPhone bricking

By Christian Zibreg on Feb 9, 2016

‘Error 53,’ the infamous cryptic message that appears on an iPhone after iOS 9 renders the device inoperable due to an unauthorized Home button repair, is attracting attention of top law firms which are reportedly considering taking Apple to court over the snafu, reports The Guardian.

“At least one firm of US lawyers said it hopes to bring a class action against the technology giant on behalf of victims whose £500 phones have been rendered worthless by an Apple software upgrade,” the British paper said. Read More

 

Error 53: Apple warns iOS 9 bricks iPhone 6 in case of unauthorized Touch ID repair

By Christian Zibreg on Feb 5, 2016

The Guardian on Friday reported that unauthorized third-party repairs to the iPhone 6’s Touch ID Home button will brick the device as soon as iOS 9 is installed. Of course, we all know that using an unauthorized repair service not only voids warranty but puts oneself at risk of having a sub-par component that isn’t sanctioned by Apple.

But is deliberate bricking really necessary here? Should users be inconvenienced just because they trusted someone to change their phone’s Touch ID button or the cable connecting the Home button to the logic board? According to Apple, this is a security-related feature of iOS 9. Read More

 

Some Apple Music subscribers experiencing issues with music search feature on iOS

By Christian Zibreg on Feb 1, 2016

Some Apple Music subscribers are experiencing issues with the music search feature this morning, as first noted by MacRumors. The issue appears to exhibit itself when searching for new music in the Music app on the iPhone, iPod touch and iPad devices. At post time, the iCloud status webpage did not indicate there was a problem with Apple Music but Apple is usually slow to report problems with online services on that page. Read More

 
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