Apple has changed its long-standing policy which used to fully void your iPhone warranty in case you replaced a smashed screen with a third-party display. According to an internal memo distributed to Apple’s retail employees on Friday, confirmed by multiple sources and subsequently obtained by MacRumors, such cases no longer void warranty.
Specifically, an iPhone that has undergone a third-party screen repair is now eligible for an authorized repair by Apple Stores or Apple Authorized Service Providers while qualifying for warranty coverage, as long as the issue is unrelated to the display itself.
Earlier this week, Brianna Olivas posted a video showing her iPhone 7 Plus spontaneously catching fire, resulting in a partially melted device. Soon after, the video went viral and has thus far accumulated more than 1.2 million views.
The video has been retweeted more than 26,000 times and liked by more than 27,000 accounts, prompting a response from an Apple spokesperson which said in an official statement to Mashable that the company is looking into the incident.
Here’s another proof Apple should have thought twice before exiting the standalone display business—the company was forced to suspend sales of LG’s new 5K monitor that launched last fall along with the new MacBook Pro following a flurry of complaints from users, ranging from screen flickering to interference with nearby routers to problems with Thunderbolt, Business Insider reported Monday morning.
Apple Stores have stopped carrying the $974 LG UltraFine 5K Display for now. It continues to be available through Apple.com, with a shipping time of 5-6 weeks and no options for pickup in Apple Stores. Maybe now would be the perfect time to revive the phased-out Apple Thunderbolt Display?
Has the anodized finish on your matte black iPhone 7 or iPhone 7 Plus started to chip or peel off? You’re probably not alone. As evidenced by user posts in a multi-page thread on Apple’s support forum, a growing number of people are complaining that their matte black Apple smartphone is showing paint chips around its edges, even with the use of a case.
During its press conference Monday morning, Samsung shared the findings of Note 7 investigations conducted by itself and three independent industry firms. In the aftermath of Note 7 fires, Samsung’s won’t be unveiling its next-generation iPhone rival at the Mobile World Congress in February as previously thought, Samsung told Reuters.
Samsung on Monday held a press conference to share results of its investigation into Note 7 fires that forced the South Korean firm to temporarily recall and eventually permanently discontinue its supposed iPhone killer.
For starters, the original battery made by Samsung SDI was irregularly sized and had a flaw in the upper right corner that could cause a short circuit.
A third-party battery made by Amperex Technology was used in replacement Note 7 units, but it suffered from a manufacturing issue that could cause the battery to catch fire because of a welding defect. The company announced new and enhanced quality assurance measures to improve product safety.
The first-generation iPod nano replacement program, which launched five years ago due to a potential fire risk from overheating, is no longer found on Apple’s Exchange and Repair Extension Programs webpage. Although the company appears to have now formally ended the program, it’s still honoring replacement requests as first discovered by MacRumors.
If your AirPods keep disconnecting from iPhone during phone calls, you’re not alone. Although Apple is trying to stay quiet about this issue, there’s already a big thread about it on the company’s public communities forum. Many affected posters claim AirPods disconnect from their iPhone during phone calls 30+ percent of the time.
Other folks have noted that AirPods also keep disconnecting during long calls. The problem appears to be limited to phone calls because none of the posters reported being plagued by it when listening to music.
According to a rumor by Japanese blog Mac Otakara, Apple may extend its iPhone 6s battery replacement program to iPhone 6 following reports from iPhone 6 owners who claim to have been plagued with the same issues as their iPhone 6s counterparts.
UPDATE: an unnamed source inside Apple corporate told AppleInsider that there are no immediate plans to offer a battery exchange program for iPhone 6 devices. “We constantly evaluate service statistics,” said the source. “There are no plans or grounds for a wide iPhone 6 battery exchange program at this time.”
Official investigation conducted by Samsung Electronics has determined that a faulty battery was the main reason for Note 7 fires, a fiasco which led to a worldwide recall of the handset before the device was fully discontinued, Reuters reported Monday. A person familiar with the matter told the news gathering organization that Samsung should officially announce the results of the investigation next Monday, January 23, a day before the company is scheduled to reveal its fourth-quarter earnings.
An unknown portion of early AirPods adopters are faced with battery drain issues with the charging case, which was designed to extend AirPods’ advertised five-hour run time to up to 24 hours while on the go.
According to a thread on Reddit, one customer’s charging case went from a full 100 percent charge to just fifty percent after leaving his AirPods in the case overnight. “The other two days I used about five hours and the case was already down to thirty percent,” one poster wrote.
As Apple has admitted that unexpected iPhone 6s shutdowns are plaguing other models “outside the affected batch”, South Korea’s Agency for Technology and Standards (KATS) is considering launching an investigation into the issue. “The agency is well aware of recent iPhone issues and is taking a close look at it,” an official told the The Korea Herald.
Apple on Tuesday pulled watchOS 3.1.1, following complaints that the software is bricking some Series 2 Watch models. The update, which was released yesterday, includes support for new Unicode 9.0 emoji, some customization features, and more.
According to the complaints, after installing watchOS 3.1.1, affected Apple Watches begin displaying a red exclamation point and the URL www.apple.com/help/watch. A force restart does not fix the issue, and these Watches will likely need servicing.
Some owners of iPhone and iPad devices may experience difficulty purchasing apps and media from Apple’s digital content stores because they’ve been experiencing issues since about 12:30pm Pacific / 3:30pm Eastern Time. According to Apple’s iCloud Status Page, some folks may be unable to make purchases in the iTunes Store, Mac App Store and App Store. We’ll update the post as soon as these problems have been resolved.
Update 3.15pm PT: everything is working again, according to Apple.