5 years later, Apple officially ends iPod nano replacement program

By Christian Zibreg on Jan 19, 2017

The first-generation iPod nano replacement program, which launched five years ago due to a potential fire risk from overheating, is no longer found on Apple’s Exchange and Repair Extension Programs webpage. Although the company appears to have now formally ended the program, it’s still honoring replacement requests as first discovered by MacRumors. Read More

 

Do your AirPods keeps disconnecting from iPhone during phone calls?

By Christian Zibreg on Jan 17, 2017

If your AirPods keep disconnecting from iPhone during phone calls, you’re not alone. Although Apple is trying to stay quiet about this issue, there’s already a big thread about it on the company’s public communities forum. Many affected posters claim AirPods disconnect from their iPhone during phone calls 30+ percent of the time.

Other folks have noted that AirPods also keep disconnecting during long calls. The problem appears to be limited to phone calls because none of the posters reported being plagued by it when listening to music. Read More

 

Apple may extend iPhone 6s battery replacement program to iPhone 6 (updated)

By Christian Zibreg on Jan 17, 2017

According to a rumor by Japanese blog Mac Otakara, Apple may extend its iPhone 6s battery replacement program to iPhone 6 following reports from iPhone 6 owners who claim to have been plagued with the same issues as their iPhone 6s counterparts.

UPDATE: an unnamed source inside Apple corporate told AppleInsider that there are no immediate plans to offer a battery exchange program for iPhone 6 devices. “We constantly evaluate service statistics,” said the source. “There are no plans or grounds for a wide iPhone 6 battery exchange program at this time.” Read More

 

Samsung reportedly discovers that faulty battery caused Note 7 fires

By Christian Zibreg on Jan 16, 2017

Official investigation conducted by Samsung Electronics has determined that a faulty battery was the main reason for Note 7 fires, a fiasco which led to a worldwide recall of the handset before the device was fully discontinued, Reuters reported Monday. A person familiar with the matter told the news gathering organization that Samsung should officially announce the results of the investigation next Monday, January 23, a day before the company is scheduled to reveal its fourth-quarter earnings. Read More

 

Some early adopters of AirPods complain of battery drainage issues with charging case

By Christian Zibreg on Dec 28, 2016

An unknown portion of early AirPods adopters are faced with battery drain issues with the charging case, which was designed to extend AirPods’ advertised five-hour run time to up to 24 hours while on the go.

According to a thread on Reddit, one customer’s charging case went from a full 100 percent charge to just fifty percent after leaving his AirPods in the case overnight. “The other two days I used about five hours and the case was already down to thirty percent,” one poster wrote. Read More

 

Korean watchdog may launch investigation into iPhone 6s shutdowns

By Christian Zibreg on Dec 14, 2016

As Apple has admitted that unexpected iPhone 6s shutdowns are plaguing other models “outside the affected batch”, South Korea’s Agency for Technology and Standards (KATS) is considering launching an investigation into the issue. “The agency is well aware of recent iPhone issues and is taking a close look at it,” an official told the The Korea Herald. Read More

 

Apple temporarily pulls watchOS 3.1.1 following bricking complaints

By Cody Lee on Dec 13, 2016

Apple on Tuesday pulled watchOS 3.1.1, following complaints that the software is bricking some Series 2 Watch models. The update, which was released yesterday, includes support for new Unicode 9.0 emoji, some customization features, and more.

According to the complaints, after installing watchOS 3.1.1, affected Apple Watches begin displaying a red exclamation point and the URL www.apple.com/help/watch. A force restart does not fix the issue, and these Watches will likely need servicing. Read More

 

App and iTunes Stores down for some people [U: working again]

By Christian Zibreg on Dec 12, 2016

Some owners of iPhone and iPad devices may experience difficulty purchasing apps and media from Apple’s digital content stores because they’ve been experiencing issues since about 12:30pm Pacific / 3:30pm Eastern Time. According to Apple’s iCloud Status Page, some folks may be unable to make purchases in the iTunes Store, Mac App Store and App Store. We’ll update the post as soon as these problems have been resolved.

Update 3.15pm PT: everything is working again, according to Apple. Read More

 

WSJ: AirPods delayed because of issues with dual Bluetooth connectivity

By Christian Zibreg on Dec 9, 2016

Apple’s mysterious AirPods delay continues to puzzle us. Marking a rare public misstep, the company’s failed to make its first-ever Bluetooth earphones available in time for the critical holiday season because, as Apple said, it needed “a little more time before AirPods are ready for our customers.”

A person familiar with the product’s development told the Wall Street Journal on Friday that the problem with the AirPods stems from Apple’s efforts to “chart a new path for wireless headphones” and, specifically, resolve what happens when you lose one of the earphones or its battery dies on you. Read More

 

Latest macOS 10.12.2 beta fixes MacBook Pro graphics glitches, says Apple’s Federighi

By Christian Zibreg on Dec 7, 2016

An annoying graphics glitching issue that some owners of the new MacBook Pro are seeing should become a thing of the past when macOS 10.12.2 Sierra software update releases for public consumption, according to a purported email message from Apple’s software boss Craig Federighi.

Portland-based MacRumors forum member Dennis reportedly received a reply from Federighi after asking Tim Cook via email about the reported glitches, which range from screen tearing and broken textures to brightly colored flickering and checkerboard patterns to issues with translucency, transparent graphics and other visual artifacts. Read More

 

Some new MacBook Pros are shutting down repeatedly and unexpectedly

By Christian Zibreg on Dec 6, 2016

Some proud owners of the new MacBook Pro with TouchBar are reportedly seeing their notebooks shut down repeatedly and unexpectedly. According to a report from Jeff Porten of TidBits, the problem might be related to external hard drives connected to the notebook through its Thunderbolt 3/USB-C ports.

Apple declined comment. This is yet another in a series of teething issues that have been plaguing early adopters of the new MacBook Pro. Just a few days ago, for example, some MacBook Pro owners reported an annoying graphics glitching issue. Read More

 

Apple: more iPhone 6s units suffering from random shutdowns, software update may fix it

By Christian Zibreg on Dec 6, 2016

Apple has clarified in a new support document on its Chinese website that random shutdowns that have been plaguing some customers may affect more iPhone 6s models than previously thought, saying a software update may fix the issue on units outside of iPhone 6s devices which were manufactured between September and October 2015 and for which it’s offering a free battery replacement program.

As first noted by Gizmodo, Apple wrote it needed additional diagnostic data to determine the exact cause of the problem. Read More

 

iCloud account & sign in services and web apps are down [U: resolved]

By Christian Zibreg on Dec 5, 2016

According to multiple reports on Twitter that have since been officially acknowledged on Apple’s own System Status dashboard webpage, some iCloud services are currently down for an unknown number of customers, including Account & Sign In services and web apps available through iCloud.com.

Login issues seem to have been affecting users since at 8am Pacific time, according to Apple. Is your device putting up a prompt repeatedly saying it cannot sign in to iCloud? Well, now you know why.

UPDATE 2:45pm Pacific: All iCloud services are now operational. Read More

 

Apple: unexpected iPhone 6s battery shutdowns caused by a manufacturing issue

By Christian Zibreg on Dec 2, 2016

Two weeks ago, Apple issued a global battery replacement program to address a problem where some iPhone 6s handsets manufactured between September and October 2015 may unexpectedly shut down (see if your phone is eligible for a free battery via Apple’s web tool).

While the company originally did not say why these devices are shutting down when the battery indicator drops below the 30 percent mark, MacRumors points us to a message posted in a support document on Apple’s website in China which blames the problem on a manufacturing issue. Read More

 

Here is how to find out if your iPhone 6s is eligible for a free battery replacement

By Christian Zibreg on Dec 1, 2016

After launching a repair program two weeks ago for iPhone 6s devices experiencing unexpected shutdowns due to a faulty battery, Apple has now updated its support document with a web tool that lets you check if your iPhone 6s is eligible for a free battery, MacRumors reported Thursday. You only need to enter your device’s serial number to see if you’re eligible for a battery replacement service. Read More

 

How’s your battery life after updating your iPhone to iOS 10.1.1?

By Christian Zibreg on Nov 28, 2016

Many people are complaining about poor battery life after deploying the latest iOS 10.1.1 software update on their iPhone, which released for public consumption on October 31 and squashed bugs where Health data couldn’t be viewed for some users.

Aside from this, it seems that iOS 10.1.1 is also causing some iPhones to shut down abruptly when the battery charge falls below a certain percentage, according to a thread on Apple’s support forums that at post time had thirteen pages. Read More

 

Longstanding bug causes iOS devices to crash after playing a maliciously crafted video

By Christian Zibreg on Nov 22, 2016

YouTuber EverythingApplePro has has been sharing a bug in iOS which causes any iPhone, iPad or iPod touch to glitch out after playing a malicious video link in Safari. The device will first slow to a crawl before freezing or crashing altogether, requiring a hard reset. This appears to be a longstanding bug because iPhones and other iOS devices running iOS 5 were found to be affected by the glitch.

As noted on Reddit, the top level domains that are currently hosting the glitchy video are vk.com and testtrial.site90.net. Read More

 

Apple launches repair program for unexpected shutdown issues on iPhone 6s

By Christian Zibreg on Nov 21, 2016

Apple on Monday announced a new repair program to address issues where “a very small number” of iPhone 6s devices manufactured between September and October 2015 may unexpectedly shut down. The issue is apparently caused by a faulty battery, which Apple will replace free of charge if your iPhone 6s is affected. The program covers affected iPhone 6s batteries for three years after the first retail sale of the unit and may restrict or limit repair to the original country of purchase. Read More

 

Three finger drag gesture via new MacBook Pro’s trackpad acting up for some users

By Christian Zibreg on Nov 18, 2016

Three finger drag, a productivity-boosting multi-touch trackpad gesture in macOS, isn’t working properly for some owners of Apple’s new MacBook Pro. Both 13 and 15-inch MacBook Pros have larger trackpads than their predecessors, but for many people the gesture doesn’t work at all.

For others, three finger drag works only intermittently or performs erroneously when used in one of the sides of the new MacBook Pro’s Force Touch trackpad. Read More

 

Early MacBook Pro adopters confused by misidentified graphics in System Profiler

By Christian Zibreg on Nov 18, 2016

If you’re a proud owner of a 15-inch MacBook Pro with Touch Bar, you may be wondering why macOS’s System Profiler application identifies the GPU as Intel Iris Pro 580 integrated graphics vs. Intel HD Graphics 530, as advertised on Tech Specs webpage.

No, Apple did not accidentally put the wrong GPU in the new MacBook Pro—a company source explains that the problem stems from an error in the System Information database causing the app to misidentify the GPU. Read More

 
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