Apple ranks highest in annual Consumer Reports satisfaction survey for computer support services

By Christian Zibreg on May 29, 2015

Once again, Apple has managed to maintain the highest score for overall satisfaction when it comes to computer technical support, Consumer Reports, the influential U.S. magazine published monthly by Consumers Union since 1936, has found in its July 2015 issue.

The non-profit organization first began polling customers about the topic back in 2007. Apple’s tech support is “by far the most effective of any computer brand’s,” the magazine revealed. If you own a Windows PC, there’s only a 50-50 chance that a manufacturer’s tech support will solve your problem, the survey found. Read More


Consumer Reports won’t recommend Samsung Galaxy S6, paints it inferior to last-gen Galaxy S5

By Christian Zibreg on May 13, 2015

Consumer Reports, an influential U.S. magazine that publishes trusted and mostly unbiased reviews and comparisons of consumer products, has recommended Apple’s iPhone in the past, but now they wouldn’t recommend Samsung’s latest Galaxy S6 flagship smartphone, which released a month ago, over the last-generation Galaxy S5.

You read that right, last year’s Galaxy actually ranked higher than the Galaxy S6 in Consumer Reports’ ratings. Putting the S6 through its battery of scientific tests, the publications has made some surprising, if not controversial, conclusions. Read More


Apple Watch rated best smartwatch by Consumer Reports as it passes tests with flying colors

By Sébastien Page on May 5, 2015

After putting eleven smartwatches through various tests, Consumer Reports rated the Stainless Steel Apple Watch as the best of the category. Putting Apple, Samsung, Pebble, Sony, Martian, Asus, LG, and Motorola in direct competition, the folks at Consumer Reports took the eleven smartwatches through their labs to test for durability, health functionality, readability in bright and low light, ease of use, and ease of interaction. Read More


Early Apple Watch tests show very accurate health and fitness data tracking

By Sébastien Page on Apr 26, 2015

It is an incredibly precise timepiece, a new way to communicate, but it is also a smarter way to look at fitness. Timekeeping and communication aside, early scientific and less scientific tests show Apple Watch is actually very accurate at tracking health and fitness data. Read More


Consumer Reports: new iPhones ‘not as bendy as believed’

By Cody Lee on Sep 27, 2014

Consumer Reports says the new iPhones “aren’t as bendy as believed,” after testing both handsets, alongside other top smartphones. Using a three-point flexural test, the outlet found that the iPhone 6 can withstand 70 pounds of pressure before deforming, and the 6 Plus can take up to 90.

That was good enough to beat HTC’s One (M8)—which makes this bendgate tweet a bit ironic—but both iPhones still finished well behind the LG G3 and Samsung’s Note 3. The bottom line, though, is Consumer Reports says it expects “that any of these phones should stand up to typical use.” Read More


Consumer Reports praises new iPhones, but calls latest Droids a better buy

By Christian Zibreg on Oct 16, 2013

A lot (some?) of people partially base their purchasing decisions on reviews and comparisons of consumer products by Consumer Reports, an influential U.S. monthly published by Consumers Union since 1936. It also irked Apple fans over milking the iPhone 4 over Antennagate meme for all it was worth.

In turn, Consumer Reports lost some of its credibility and luster, especially after it changed its mind and backtracked on its original ‘can’t recommend the iPhone 4’ stance.

Today, the publication is back at it again, having put Apple’s new iPhones through their paces. Even though it loved the iPhone 5c and came away impressed with the iPhone 5s’s improved camera and Touch ID fingerprint scanning, Consumer Reports still thinks Motorola’s latest Droid handsets are a better buy versus the new iPhones… Read More


Consumer Reports weighs in on device upgrade plans

By Cody Lee on Jul 20, 2013

Earlier this week, we took a comparative look at the various new device upgrade plans that carriers have introduced over the last several days. There’s T-Mobile’s ‘Jump’ plan, AT&T Next, and Verizon’s ‘Edge’ program.

After crunching some numbers, we found that T-Mobile’s offering was the better of the three, as it doesn’t include device subsidy costs in its rate plans. And it looks like Consumer Reports, who did its own math, agrees… Read More


Consumer Reports ranks Galaxy S4 its new top-rated smartphone

By Christian Zibreg on May 21, 2013

Samsung’s latest flagship smartphone, the Galaxy S4, has been declared our “new top-rated smartphone” in a barrage of tests conducted by Consumer Reports, an influential U.S. magazine published monthly by Consumers Union since 1936.

Yup, that’s the same publication that gave Apple’s iPhone 5 a thumbs-up shortly following its September 2012 introduction only to rank it one of its worst high-end devices available on the larger U.S. carriers in its February 2013 issue. So, what Galaxy S4 features did Consumer Reports editors single out as particularly appealing? Read More


Consumer Reports again rates Apple best in tech support

By Ed Sutherland on May 1, 2013

Apple once again is rated best at providing technical support to consumers, according to Consumer Reports, an influential American magazine published monthly by Consumers Union since 1936. This year’s overall score of 86 out of 100 topped Apple’s 2012 rating, the publication announced.

Additionally, Apple’s retail Geek Bar solved nearly 90 percent of tech problems, higher than Best Buy’s lookalike Geek Squad bars. The iPhone maker produced the highest survey results, outstripping its nearest competitor, Lenovo, which scored 63. Apple’s success was due to a number of factors, according to the Consumer Reports survey… Read More


Consumer Reports places iPhone 5 among the worst of top smartphones

By Cody Lee on Jan 6, 2013

Consumer reports is an American Magazine (and web resource) that has been bringing its readers reviews and comparisons of consumer products and services for nearly 80 years now. So needless to say, their opinions are highly regarded but many.

But I know a few iPhone 5 owners that aren’t going to agree with its latest report regarding flagship smartphones. In its February 2013 issue, the magazine ranks Apple’s handset as one of the worst high-end devices available on the larger US carriers… Read More


Apple ranked top retailer in cellphone buyer survey

By Cody Lee on Nov 29, 2012

In addition to its carrier satisfaction survey, Consumer Reports also released the results of its cellphone buying experience survey this morning. The firm’s National Research center asked 10,000 subscribers who had purchased a cellphone in the last two years to rate their buying experience. And surprise, surprise, Apple came out on top… Read More


Consumer Reports: AT&T has the best 4G LTE, worst voice and data service quality

By Christian Zibreg on Nov 29, 2012

Consumer Reports, an influential U.S. magazine that has been reviewing products since 1936, is out today with its annual rankings of major United States wireless operators. And just like last year and the year before, AT&T again was ranked the worst in the United States in customer satisfaction. On a brighter note, AT&T’s 4G service garnered the least complaints from customers… Read More


Consumer Reports says nice things of Apple Maps

By Christian Zibreg on Oct 2, 2012

Consumer Reports, an influential U.S. magazine published monthly since 1936 by Consumers Union, gave Apple’s iPhone 5 a thumbs-up recently but initially slammed iOS 6 Maps navigation (“we were disappointed”). Melted bridges aside, the publication known for its reviews and comparisons of popular products took both Apple Maps and Google Maps for a spin, concluding that Apple’s offering is “certainly more favorable than comments and articles that we’ve been reading online”Read More


Consumer Reports gives iPhone 5 a thumbs-up

By Cody Lee on Sep 24, 2012

Consumer Reports is an 80+ year-old American magazine that publishes reviews and opinions on new consumer products and services. It’s physical publication has more than 7 million monthly subscribers and is highly regarded among shoppers.

The magazine has quite a history with Apple, once giving the iPhone 4 a “cannot recommend status,” back in 2010, and then sensationalizing the iPad 3’s overheating issue earlier this year. But as it turns out, it actually really likes the iPhone 5Read More


iPad 3 tops Consumer Reports tablet ratings, Retina display “a new benchmark in excellence”

By Christian Zibreg on Apr 2, 2012

Following a favorable ChangeWave Research study which put to rest so-called Heatgate, the influential United States consumer advocacy group Consumer Reports published this morning their definite findings concerning Apple’s third-generation iPad tablet.

Just as they did with iPad 2, Consumer Reports says the new iPad tops their tablet ratings, stressing its high-resolution screen “establishes a new benchmark in excellence”Read More


Consumer Reports reviews the new Apple TV

By Cody Lee on Mar 21, 2012

Consumer Reports caused quite a stir yesterday when it reportedly found Apple’s new iPad to have an overheating problem. While there’s evidence that the tablet runs a tad warm, a lot of folks have called the report sensationalist.

Well the folks at CR are back again today with their review of the new Apple TV. And no, there’s no mention of “heatgate” this time around. It actually sounds like they’re genuinely impressed with Apple’s latest set top boxRead More


Heatgate looms as Consumer Reports launches probe confirming iPad overheating

By Christian Zibreg on Mar 20, 2012

An influential United States consumer advocacy group Consumer Reports is investigating online reports describing overheating issues experienced by some owners of the new iPad, which went on sale last Friday to sell three million units during the launch weekend. The consumer watchdog also runs a monthly magazine since 1936 that features exhaustive product reviews widely accepted as credible.

A preliminary report states that the tablet hits 116 degrees Fahrenheit, or a whopping 46 degrees Celzius, while running graphics-heavy games such as Infinity Blade II. According to Reuters, Consumer Reports will publish its full findings this coming Thursday “after finishing a battery of tests”, per their spokesperson.

It’s interesting to note that Consumer Reports last Saturday published a quick review of the new iPad on its blog, proclaiming Apple’s device “the best tablet yet”Read More


Consumer Reports Rates AT&T as Worst US Carrier, Again

By Cody Lee on Dec 6, 2011

Prior to this year, AT&T was in a pretty sweet spot. As the only carrier in the United States with Apple’s coveted handset, generating new smartphone customers wasn’t very difficult.

But now that Verizon and Sprint are in the mix, AT&T might want to think about stepping up its game. Consumer Reports just named the carrier the worst in the US in customer satisfaction, again. Read More


Consumer Reports Recommends the iPhone 4S, We Do Not Recommend Consumer Reports

By Oliver Haslam on Nov 8, 2011

Remember how Consumer Reports refused to recommend the iPhone 4 because of its infamous reception problems? Now, the influential magazine has given the iPhone 4S a different diagnosis, coming to a rather different conclusion.

Consumer Reports is being considerably nicer to Apple’s latest iPhone, saying that it does not suffer from any of the antenna-related reception issues that plagued its predecessor.

As a result of the improved antenna found in the iPhone 4S, Consumer Reports is now willing to let bygones be bygones, and is happy to list the handset as a “recommended device.” But that’s not all… Read More


Consumer Reports Doesn’t Recommend the Verizon iPhone Due to Antenna Issues

By Alex Heath on Feb 25, 2011

Proving that they do have something against Apple, the fine folks at Consumer Reports have refused to give the Verizon iPhone their official recommendation. After testing the Verizon iPhone for antenna issues, Consumer Reports determined that the same “antennagate” issue that plagued the original iPhone 4 on AT&T also plagues the CDMA version of the iPhone.

Despite the Verizon iPhone being generally well received by the public and press, the stubbornness of Consumer Reports prevails with their verdict of judgement.

Read More