Following software fix, Consumer Reports now recommends the new MacBook Pro

By Cody Lee on Jan 12, 2017

Following Apple’s software fix, Consumer Reports has updated its review of the new MacBook Pro, stating that it now recommends the laptop. The publication says the fix corrects the erratic battery behavior it saw during its initial testing, and all MacBook Pro models now fall “well within the recommended range” in its ratings. Read More


MacBook Pro battery: hidden Safari setting led to flawed results in Consumer Reports tests

By Cody Lee on Jan 10, 2017

Apple has come to the conclusion that a hidden setting in Safari caused the odd battery results in Consumer Reports’ MacBook Pro review that kept the publication from recommending the laptop. In a statement to AppleInsider, the company said it worked with CR’s team over the holidays and determined that its testing methods were flawed. Read More


Consumer Reports reportedly stands by its controversial MacBook Pro battery findings

By Christian Zibreg on Dec 29, 2016

As you probably heard, the influential consumer organization Consumer Reports is not recommending Apple’s new MacBook Pro due to inconsistent battery performance. Apple’s marketing honcho Phill Schiller responded by saying that the product-testing magazine’s test results don’t match the company’s own data. 9to5Mac reached out to Consumer Reports to learn more about their findings, here’s what the magazine had to say. Read More


Schiller: Apple working with Consumer Reports to understand MacBook Pro battery results

By Cody Lee on Dec 23, 2016

Apple is working with Consumer Reports to better understand their MacBook Pro battery tests, according to Phil Schiller. The company’s SVP of marketing sent out a tweet late Friday night, saying CR’s test results don’t match Apple’s data.

Schiller’s comments follow Consumer Reports’ scathing review of Apple’s new MacBook Pro, in which the product-testing magazine said, for the first time ever, that it could not recommend the laptop due to inconsistencies in battery life. Read More


Consumer Reports won’t recommend new MacBook Pros over inconsistent battery life

By Christian Zibreg on Dec 22, 2016

Consumer Reports will not be recommending Apple’s latest MacBook Pro models due to inconsistent battery performance, the magazine said Thursday. After conducting a battery of tests, Consumer Reports discovered that battery life across all new Pros varied “dramatically” from one test to another.

On the other hand (as I note in this article), the battery woes might be caused by a software issue in Safari for Mac because Chrome (a notorious battery hog) fared far better in the tests.

Be that as it may, Apple’s latest notebooks received low rating and failed to earn Consumer Report’s recommendation “after battery life issues surfaced during testing”. As a result, the new MacBook Pro is the first Apple notebook that did not receive a Consumer Reports recommendation, said the magazine. Read More


Apple ranks highest in annual Consumer Reports satisfaction survey for computer support services

By Christian Zibreg on May 29, 2015

Once again, Apple has managed to maintain the highest score for overall satisfaction when it comes to computer technical support, Consumer Reports, the influential U.S. magazine published monthly by Consumers Union since 1936, has found in its July 2015 issue.

The non-profit organization first began polling customers about the topic back in 2007. Apple’s tech support is “by far the most effective of any computer brand’s,” the magazine revealed. If you own a Windows PC, there’s only a 50-50 chance that a manufacturer’s tech support will solve your problem, the survey found. Read More


Consumer Reports won’t recommend Samsung Galaxy S6, paints it inferior to last-gen Galaxy S5

By Christian Zibreg on May 13, 2015

Consumer Reports, an influential U.S. magazine that publishes trusted and mostly unbiased reviews and comparisons of consumer products, has recommended Apple’s iPhone in the past, but now they wouldn’t recommend Samsung’s latest Galaxy S6 flagship smartphone, which released a month ago, over the last-generation Galaxy S5.

You read that right, last year’s Galaxy actually ranked higher than the Galaxy S6 in Consumer Reports’ ratings. Putting the S6 through its battery of scientific tests, the publications has made some surprising, if not controversial, conclusions. Read More


Apple Watch rated best smartwatch by Consumer Reports as it passes tests with flying colors

By Sébastien Page on May 5, 2015

After putting eleven smartwatches through various tests, Consumer Reports rated the Stainless Steel Apple Watch as the best of the category. Putting Apple, Samsung, Pebble, Sony, Martian, Asus, LG, and Motorola in direct competition, the folks at Consumer Reports took the eleven smartwatches through their labs to test for durability, health functionality, readability in bright and low light, ease of use, and ease of interaction. Read More


Early Apple Watch tests show very accurate health and fitness data tracking

By Sébastien Page on Apr 26, 2015

It is an incredibly precise timepiece, a new way to communicate, but it is also a smarter way to look at fitness. Timekeeping and communication aside, early scientific and less scientific tests show Apple Watch is actually very accurate at tracking health and fitness data. Read More


Consumer Reports: new iPhones ‘not as bendy as believed’

By Cody Lee on Sep 27, 2014

Consumer Reports says the new iPhones “aren’t as bendy as believed,” after testing both handsets, alongside other top smartphones. Using a three-point flexural test, the outlet found that the iPhone 6 can withstand 70 pounds of pressure before deforming, and the 6 Plus can take up to 90.

That was good enough to beat HTC’s One (M8)—which makes this bendgate tweet a bit ironic—but both iPhones still finished well behind the LG G3 and Samsung’s Note 3. The bottom line, though, is Consumer Reports says it expects “that any of these phones should stand up to typical use.” Read More


Consumer Reports praises new iPhones, but calls latest Droids a better buy

By Christian Zibreg on Oct 16, 2013

A lot (some?) of people partially base their purchasing decisions on reviews and comparisons of consumer products by Consumer Reports, an influential U.S. monthly published by Consumers Union since 1936. It also irked Apple fans over milking the iPhone 4 over Antennagate meme for all it was worth.

In turn, Consumer Reports lost some of its credibility and luster, especially after it changed its mind and backtracked on its original ‘can’t recommend the iPhone 4’ stance.

Today, the publication is back at it again, having put Apple’s new iPhones through their paces. Even though it loved the iPhone 5c and came away impressed with the iPhone 5s’s improved camera and Touch ID fingerprint scanning, Consumer Reports still thinks Motorola’s latest Droid handsets are a better buy versus the new iPhones… Read More


Consumer Reports weighs in on device upgrade plans

By Cody Lee on Jul 20, 2013

Earlier this week, we took a comparative look at the various new device upgrade plans that carriers have introduced over the last several days. There’s T-Mobile’s ‘Jump’ plan, AT&T Next, and Verizon’s ‘Edge’ program.

After crunching some numbers, we found that T-Mobile’s offering was the better of the three, as it doesn’t include device subsidy costs in its rate plans. And it looks like Consumer Reports, who did its own math, agrees… Read More


Consumer Reports ranks Galaxy S4 its new top-rated smartphone

By Christian Zibreg on May 21, 2013

Samsung’s latest flagship smartphone, the Galaxy S4, has been declared our “new top-rated smartphone” in a barrage of tests conducted by Consumer Reports, an influential U.S. magazine published monthly by Consumers Union since 1936.

Yup, that’s the same publication that gave Apple’s iPhone 5 a thumbs-up shortly following its September 2012 introduction only to rank it one of its worst high-end devices available on the larger U.S. carriers in its February 2013 issue. So, what Galaxy S4 features did Consumer Reports editors single out as particularly appealing? Read More


Consumer Reports again rates Apple best in tech support

By Ed Sutherland on May 1, 2013

Apple once again is rated best at providing technical support to consumers, according to Consumer Reports, an influential American magazine published monthly by Consumers Union since 1936. This year’s overall score of 86 out of 100 topped Apple’s 2012 rating, the publication announced.

Additionally, Apple’s retail Geek Bar solved nearly 90 percent of tech problems, higher than Best Buy’s lookalike Geek Squad bars. The iPhone maker produced the highest survey results, outstripping its nearest competitor, Lenovo, which scored 63. Apple’s success was due to a number of factors, according to the Consumer Reports survey… Read More


Consumer Reports places iPhone 5 among the worst of top smartphones

By Cody Lee on Jan 6, 2013

Consumer reports is an American Magazine (and web resource) that has been bringing its readers reviews and comparisons of consumer products and services for nearly 80 years now. So needless to say, their opinions are highly regarded but many.

But I know a few iPhone 5 owners that aren’t going to agree with its latest report regarding flagship smartphones. In its February 2013 issue, the magazine ranks Apple’s handset as one of the worst high-end devices available on the larger US carriers… Read More


Apple ranked top retailer in cellphone buyer survey

By Cody Lee on Nov 29, 2012

In addition to its carrier satisfaction survey, Consumer Reports also released the results of its cellphone buying experience survey this morning. The firm’s National Research center asked 10,000 subscribers who had purchased a cellphone in the last two years to rate their buying experience. And surprise, surprise, Apple came out on top… Read More


Consumer Reports: AT&T has the best 4G LTE, worst voice and data service quality

By Christian Zibreg on Nov 29, 2012

Consumer Reports, an influential U.S. magazine that has been reviewing products since 1936, is out today with its annual rankings of major United States wireless operators. And just like last year and the year before, AT&T again was ranked the worst in the United States in customer satisfaction. On a brighter note, AT&T’s 4G service garnered the least complaints from customers… Read More


Consumer Reports says nice things of Apple Maps

By Christian Zibreg on Oct 2, 2012

Consumer Reports, an influential U.S. magazine published monthly since 1936 by Consumers Union, gave Apple’s iPhone 5 a thumbs-up recently but initially slammed iOS 6 Maps navigation (“we were disappointed”). Melted bridges aside, the publication known for its reviews and comparisons of popular products took both Apple Maps and Google Maps for a spin, concluding that Apple’s offering is “certainly more favorable than comments and articles that we’ve been reading online”Read More


Consumer Reports gives iPhone 5 a thumbs-up

By Cody Lee on Sep 24, 2012

Consumer Reports is an 80+ year-old American magazine that publishes reviews and opinions on new consumer products and services. It’s physical publication has more than 7 million monthly subscribers and is highly regarded among shoppers.

The magazine has quite a history with Apple, once giving the iPhone 4 a “cannot recommend status,” back in 2010, and then sensationalizing the iPad 3’s overheating issue earlier this year. But as it turns out, it actually really likes the iPhone 5Read More


iPad 3 tops Consumer Reports tablet ratings, Retina display “a new benchmark in excellence”

By Christian Zibreg on Apr 2, 2012

Following a favorable ChangeWave Research study which put to rest so-called Heatgate, the influential United States consumer advocacy group Consumer Reports published this morning their definite findings concerning Apple’s third-generation iPad tablet.

Just as they did with iPad 2, Consumer Reports says the new iPad tops their tablet ratings, stressing its high-resolution screen “establishes a new benchmark in excellence”Read More

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