Activating Apple SIM on AT&T locks it to their network

By Cody Lee on Oct 25, 2014

Just a heads up for folks looking to get a Wi-Fi + Cellular version of one of the new iPads. It was discovered on Friday that the awesome new Apple SIM feature, which is supposed to allow you to switch seamlessly between compatible carriers, doesn’t play well with all providers.

More specifically, MacRumors points to an Apple support page that says when you activate your new iPad with AT&T, the carrier dedicates its Apple SIM to their network only. So if you wanted to move the tablet to another provider, you’d have to purchase and install a new SIM. Read More

 

AT&T stops offering Beats Music subscriptions to customers

By Cody Lee on Oct 15, 2014

AT&T is no longer in the business of selling Beats Music subscriptions, reports MacRumors. The site spoke with an employee for the carrier who said he’s been instructed to stop offering the service to customers as a monthly plan add-on.

Additionally, AT&T has pulled all references to Beats Music from its website, and no longer offers the option to sign up for the service when selecting a new phone plan. Beats Music has also removed “Subcribe with AT&T” from its website. Read More

 

Chinese carriers take in 1 million iPhone 6 pre-orders in 6 hours

By Cody Lee on Oct 10, 2014

Pre-orders for the iPhone 6 and 6 Plus officially began in China today, and it sounds like sales for the two handsets are doing well thus far. Tencent reports that the country’s three major wireless carriers recorded more than 1 million pre-orders during first 6 hours of availability.

There’s been no word on what sales looked like throughout the rest of the day, and the 1M figure doesn’t include orders taken directly by Apple, or its 6,000 authorized resellers. It also doesn’t account for the 9+ million iPhone 6 and 6 Plus reservations that were made last week. Read More

 

AT&T forced to pay $105 million over bogus billing

By Cody Lee on Oct 8, 2014

The US government has just handed AT&T a significant fine for allowing third party companies to stealthily tack on their charges to customer phone bills for things like spam SMS text messages. The announcement was made on Wednesday in a joint press conference by the FCC and FTC, who say this is the largest “cramming” settlement in history.

In total, AT&T will pay out $105 million to settle the case—$80 million is earmarked for the FTC, which it will use to set up a reimbursement program, $5 million will go to the FCC, and $20 million will go to individual states. Additionally, the carrier has been ordered to begin proactively informing subscribers if extra fees are going on their accounts. Read More

 

AT&T says customer info accessed in insider data breach

By Cody Lee on Oct 7, 2014

AT&T confirmed on Monday that it suffered a data breach in August, carried out by one of its own employees. In a letter to Vermont’s attorney general, officials for the carrier said a former staffer accessed customer account information, including Social Security and driver’s license numbers.

Additionally, the company notes that the insider viewed Customer Proprietary Network Information (or CPNI), which includes metadata such as time, duration and destination of phone calls. It would not identify, however, how many of its customer accounts were affected by the breach. Read More

 

Verizon says it won’t throttle LTE for unlimited data customers after all

By Cody Lee on Oct 1, 2014

It looks like Verizon Wireless won’t be throttling the LTE speeds of remaining unlimited data customers after all. In a statement to The Verge this afternoon, the carrier says it has “decided not to move forward with the planned implementation of network optimization for 4G LTE customers on unlimited plans.”

Verizon announced its plan to throttle LTE for select unlimited data customers in July, as part of its ‘network optimization’ strategy. The decision was met with a large amount of criticism from consumers, as well as FCC Chairman Tom Wheeler, who demanded further explanation for the move from the carrier. Read More

 

The survival guide to waiting in line for iPhone 6

By Sébastien Page on Sep 18, 2014

We’re almost there, folks! After months of rumors, speculations, and leaks from “sources familiar with the matter,” iPhone 6 will be launching tomorrow Friday at 8am. For many of us, this is arguably one of the most exciting days of the year. If you have pre-ordered your iPhone 6, then you’ll likely be waiting for it from the comfort of your home, or maybe it will just be waiting for you at the door when you come back from work.

But for those of us who haven’t pre-ordered and opted to get in line to pick up an iPhone 6, some decisions have to be made, and a game plan has to be drawn. Today, I’ll share with you some of the things I’ve learned from waiting in line for an Apple product several years in a row. This is not rocket science, but it might as well be. Read More

 

AT&T offering $100 bill credit for customers that sign up for Next

By Cody Lee on Aug 29, 2014

AT&T announced this afternoon that, starting today, both new and existing subscribers are eligible for a $100 bill credit when activating a new line of service with a smartphone on Next—AT&T’s upgrade program that allows customers to get new devices on installment plans.

More specifically, the Next program allows qualifying customers to get a new mobile device for $0 down, without upgrade or activation fees, and no annual contract. The cost of the equipment is spread over a two-year term, which makes this $100 promo somewhat appealing. Read More

 

T-Mobile offering free year of unlimited LTE data for referrals and switchers

By Cody Lee on Aug 21, 2014

Now that the T-Mobile-Sprint merger is off, it looks like the race is on for the definitive third place spot in the ranks of US carriers. Sprint fired the first shot with its new ‘Family Share Pack’ plan, and today, T-Mobile responded.

The magenta carrier announced today a new promotion that will benefit both current and new customers. Starting next week, the company will start giving away one free year of unlimited LTE data for referrals and switchers… Read More

 

Sprint announces new ‘Family Share Pack’ shared data plan

By Cody Lee on Aug 18, 2014

Sprint this afternoon announced the ‘Sprint Family Share Pack,’ a new shared-data plan that offers double the high-speed data of its two largest competitors, at a cheaper price. The plan, which will become available later this week, will enable customers to have as many as 10 mobile phone lines share 20 gigabytes of data for just $100 a month. More details below… Read More

 

T-Mobile to begin throttling select unlimited LTE customers too

By Cody Lee on Aug 13, 2014

It looks like Verizon isn’t the only carrier planning to throttle select unlimited LTE customers in the near future. A leaked internal memo surfaced today, confirming that T-Mobile will also begin slowing down the connections of some of its subscribers later this month.

According to the memo, throttling will only apply to heavy data users that are using their connection for peer-to-peer file sharing and unapproved tethering. Like Verizon, the carrier claims the move is part of a larger effort to improve its overall network performance… Read More

 

French carrier Iliad makes $15 billion bid for T-Mobile

By Cody Lee on Aug 1, 2014

It appears that Sprint may have some new competition in the T-Mobile suitors club. The Wall Street Journal is reporting that French telecom Iliad has offered to buy T-Mobile U.S., putting in a bid of $15 billion cash for a majority 56.6% stake in the carrier.

Like T-Mobile in the United States, Iliad is the fourth largest wireless provider in France. Founded by billionaire French entrepreneur Xavier Niel, the company has climbed its way to the top by offering better pricing and customer service than the competition… Read More

 

T-Mobile to begin offering accessories on installment plans this month

By Cody Lee on Jul 2, 2014

According to a new report, T-Mobile is set to begin allowing the purchase of accessories on EIPs (or equipment installment plans) later this month. Citing a leaked internal memo from the carrier, TmoNews says that the new option will be available on July 20th.

The move will enable  customers to pick up their favorite accessories, such as Beats headphones or Bluetooth speakers, without having to pay a large sum of cash up front. As it does with smartphones, T-Mobile will split up the price into small, monthly payments… Read More

 

T-Mobile announces new ‘Test Drive’ program at latest Uncarrier event

By Cody Lee on Jun 18, 2014

T-Mobile has kicked off a press event in Seattle, Washington tonight that it is calling ‘Uncarrier 5.0.’ The provider has used similar uncarrier events in the past to announce industry-changing initiatives like ‘Jump’ and ‘No ETF fees,’ so that should tell you what we could see tonight.

John Legere has been on stage for a few minutes now, and has already made a number of announcements. Perhaps the biggest one we’ve heard thus far is a new program called ‘Test Drive,’ which will allow customers to borrow an iPhone 5s free for a week to test out T-Mobile’s network… Read More

 

Customer info accessed by third-party unlocking service in AT&T security breach

By Cody Lee on Jun 13, 2014

AT&T has confirmed with ITWorld that it has suffered a security breach where customer information was accessed. The breach actually occurred back in April, but was only disclosed this week by the company in a filing with California regulators.

According to the report, personal information—including social security numbers and call records—was accessed for an unknown number of customers in the breach. It’s believed the attack was part of an effort to obtain unlock codes from the carrier… Read More

 

AT&T increases activation fees for customers with 2-year contracts

By Cody Lee on Jun 12, 2014

AT&T has increased its activation fees for customers who opt for two-year contracts. The increase is only a couple of dollars, from $36 to $40, but when you consider that you have to pay that for every device, every upgrade, it starts to add up.

The move is part of a larger effort by the carrier to push more subscribers away from the traditional contract/subsidy model, and towards Next. The upgrade program allows customers to get a new device every year for $0 down, and zero fees… Read More

 

Mexican carriers can no longer use ‘iPhone’ name in ads

By Joe Rossignol on Jun 5, 2014

As reported by the Mexican publication El Universal, the Mexican Institute of Industrial Property (IMPI) has ruled that Mexican carriers are no longer allowed to make use of the “iPhone” name, since it violates the phonetically identical sounding “iFone” trademark owned by a small call center in Mexico. The trademark is filed under Class 38, which covers telecommunications services.

To be clear, Apple will still be able to sell the iPhone in Mexico and use its own trademark as it sees fit, but carriers won’t be able to. The basis behind the ruling is that, since Apple is not considered to be a telecommunication services provider, it is acquitted of being at fault. Instead, the IMPI has placed the blame directly on Mexican carriers, which do provide telecommunications services…  Read More

 

T-Mobile announces Uncarrier 5.0 event slated for June 18

By Cody Lee on May 29, 2014

Somewhere during the craziness of Apple confirming the Beats acquisition deal yesterday, T-Mobile announced that it will be hosting a media event next month. The carrier sent out invitations for an Uncarrier 5.0 event, to be held in Los Angeles on June 18.

The invite, posted above, reads ‘we don’t play it safe and sound,’ but offers few clues on what T-Mobile is going to announce. In previous ‘Uncarrier’ events, however, the company has addressed various parts of the wireless business that most annoy consumers… Read More

 

Verizon announces VoLTE rollout for later this year, iOS 8 expected to support it

By Jake Smith on May 20, 2014

Verizon Wireless has announced the roll out of its Voice over LTE technology – better known as VoLTE – will begin across the US later this year.

The new technology will move Verizon’s LTE service past data and will offer an HD Voice experience, using the AMR-wideband standard. “This solution provides the best voice quality available now and allows for future interoperability with others using the standard,” Verizon claims.  Read More

 

Sprint now offering up to $650 for new ‘Framily’ subscribers

By Cody Lee on Apr 5, 2014

Following in the footsteps of T-Mobile, Sprint announced this week that it is now offering up to $650 in equipment trade-in and early termination fee credits to new subscribers. The goal of the promo is to entice customers to switch over from their current carriers.

Folks looking to cash in on the ‘Framily Switching Bonus’ offer must port their existing phone numbers from another company to Sprint. They must also trade-in their previous handsets for new smartphones, and subscribe to one of the carrier’s new Framily rate plans… Read More

 
Page 112345...