Longstanding bug causes iOS devices to crash after playing a maliciously crafted video

By Christian Zibreg on Nov 22, 2016

YouTuber EverythingApplePro has has been sharing a bug in iOS which causes any iPhone, iPad or iPod touch to glitch out after playing a malicious video link in Safari. The device will first slow to a crawl before freezing or crashing altogether, requiring a hard reset. This appears to be a longstanding bug because iPhones and other iOS devices running iOS 5 were found to be affected by the glitch.

As noted on Reddit, the top level domains that are currently hosting the glitchy video are vk.com and testtrial.site90.net. Read More

 

Spotify to fix a bug in desktop app causing massive data writes that could reduce SSD lifespan

By Christian Zibreg on Nov 11, 2016

Spotify’s desktop app for Mac, Windows and Linux has been found to be continuously writing massive amounts of data to local storage for no apparent reason—even when the app is simply sitting idle. As noted in Spotify’s support forum, on Reddit and elsewhere, users are seeing the desktop app write tens of gigabytes of data to local storage every minute or so. On systems outfitted with SSDs like most Macs, excessive data writes can reduce the lifetime of flash storage.

That’s because SSDs have a finite amount of write capacity and are prone to wear and tear. A Spotify spokesperson told ArsTechnica that a fix was underway via an update that’s being rolled out as we speak. Read More

 

Force quit not working on your Mac? Try this

By Anthony Bouchard on Nov 11, 2016

When an app is dragging its feet on your Mac, you can force quit the app and try opening it again and usually this clears the problem. On the other hand, there can sometimes be circumstances where even trying to force quit an app doesn’t seem to work. Bummer, right?

If you’re having trouble trying to force quit an app on your Mac, we’ve got some ideas you can try to kill that app and re-launch it. Read More

 

A fix for issues with 2nd and 3rd generation Apple TV is coming soon

By Christian Zibreg on Nov 2, 2016

It seems that the most recent Apple TV software update has rendered a lot of second and third-generation Apple TVs virtually unusable, with the set-top box device’s Home screen displaying only the Computers, Music and Settings apps with no other channel options available.

According to a thread on Reddit, an Apple representative has confirmed that a fix for the bug will be included in a future software update for the Apple TV. Users can manually check if any new firmware update is available at any time through the Settings app. Read More

 

Apple releases iOS 10.0.3 for iPhone 7 and 7 Plus with fix for cellular conectivity bug

By Cody Lee on Oct 17, 2016

Apple on Monday released a new update for iOS labeled version number 10.0.3. The update appears to be exclusive for the iPhone 7 and 7 Plus, and it can be downloaded via the Update mechanism in Settings, or from our Downloads page.

As noted in the screenshot above, 10.0.3 brings about various bug fixes, including one for an issue where users could temporarily lose cellular connectivity. This has been a fairly high profile iPhone 7 bug, particularly among Verizon users.

Read More

 

iTunes 12.4.3, which squashes a playlist syncing bug, is now available

By Christian Zibreg on Aug 1, 2016

After seeding fourth betas of iOS 10, macOS Sierra, tvOS 10, watchOS 3 and Xcode 8 earlier this morning, Apple has managed to push a minor iTunes update to users. iTunes 12.4.3, which fixes an issue with playlist syncing, is now available through the Mac App Store’s Updates tab. In addition to iTunes 12.4.3 and new OS beta releases, a revamped Remote app for the Apple TV with support for Siri voice input, Game Mode and other perks has released on the App Store for everyone to use. Read More

 

iTunes 12.4 bug causing Apple Music playback issues with tracks shorter than 60 seconds

By Christian Zibreg on Jun 23, 2016

There seems to be a bug in iTunes 12.4 which causes playback issues with Apple Music tracks shorter than 60 seconds, MacRumors reported today.

The problem allegedly stems from a buffering bug that apparently causes iTunes to never begin downloading the next song in the queue if it’s shorter than 60 seconds. Basically, iTunes is left waiting for a download to finish that has in fact never started. The bug has been reported to Apple and we expect it to be fixed in a future iTunes update. Read More

 

Weird iOS bug permits unlimited photo zooming

By Christian Zibreg on May 31, 2016

Apple’s stock Photos app has a lot of nicely implemented features and it gets used a lot on my iPhone 6s, but I’m still yearning for the ability to zoom on photos unlimitedly, using the pinch-zoom gesture.

Zooming in Photos isn’t possible beyond a certain threshold and that’s been ticking me off for quite some time now. Curiously, there appears to be a bug in iOS which overrides this behavior and lets you zoom unlimitedly on a photo. Read More

 

Apple pulls iOS 9.3.2 update following 9.7″ iPad Pro bricking complaints

By Christian Zibreg on May 20, 2016

Following an avalanche of complaints from the affected 9.7-inch iPad Pro owners who saw their device bricked and reporting an iTunes error 56 after installing the latest iOS 9.3.2 software update, Apple has now pulled iOS 9.3.2 for that device from its servers. As first noted by MacRumors 9.7-inch iPad Pro owners who have not installed iOS 9.3.2 no longer see the over-the-air update on their tablet. Read More

 

Apple engineers visited a user to figure out why iTunes deleted his music

By Christian Zibreg on May 18, 2016

Following James Pinkstone’s viral blog post about a nasty glitch in iTunes causing the application to inadvertently delete music from some personal libraries, Apple flew two engineers from across the country to visit him at his house in order to try to figure out why Apple Music and iTunes Match would wipe out 122 gigabytes of his personal music collection. In a follow-up post, Pinkstone explained that the engineers, named Tom and Ezra, spent the day at his house in an attempt to research the issue. Read More

 

Apple is ‘looking’ into reports of iOS 9.3.2 bricking some 9.7-inch iPad Pros

By Christian Zibreg on May 18, 2016

Following multiple complaints that the iOS 9.3.2 software update, which released two days ago, has bricked some 9.7-inch iPad Pro models with ‘Error 56’, Apple today acknowledged that it’s aware of these reports and is “looking” into them.

Although Apple’s statement to iMore does not make it clear whether the company has pinpointed what might be causing this issue, the company did advise those unable to restore their device through iTunes to contact its support team. Read More

 

iOS 9.3.2 reportedly bricking some 9.7-inch iPad Pro models with ‘Error 56’

By Cody Lee on May 16, 2016

It appears that today’s iOS 9.3.2 update is causing problems for some 9.7-inch iPad Pro owners. As noted by MacRumors, a number of users have taken to Twitter and other forums to complain that the firmware bricked their tablets shortly after installing the over-the-air update.

More specifically, users are seeing an “Error 56” message, which instructs you to plug your device into iTunes. According to some of those who have received the error, however, plugging the tablet into your computer and trying to restore through iTunes doesn’t resolve the issue. Read More

 

How to submit feedback and bug reports to Apple

By Christian Zibreg on Apr 15, 2016

Has that longstanding bug in iOS, OS X or a first-party Apple app been driving you crazy? And did you ever wonder what’s taking the company so long to squash some of its well reported software bugs? But if you’re pissed off by buggy Apple software, why not take the time to submit a bug report to them so that they’re aware of it?

You see, it is in Apple’s interest to improve its products and give customers the best possible experiences.

Letting the company know about a software problem you’ve been plagued with is always helpful and if enough people report the same bug, the issue will hopefully be escalated to someone who’s in charge.

As you may have suspected, this tutorial invites you to do your duty and file a bug report or submit feedback using Apple’s many bug-reporting tools and services. Read More

 

Server-side patch fixes vulnerability that allowed access to Contacts and Photos on iPhone 6s

By Christian Zibreg on Apr 6, 2016

An iOS vulnerability that permitted nefarious people to gain access to Contacts and Photos data has been fixed swiftly without the need for a software update. A server-side fix has patched a security hole in Siri which allowed the personal digital assistant to use email links in tweets to gain access to contacts and photos on a locked iPhone 6s running iOS 9.3.1. Apple has confirmed to The Washington Post that it’s fixed the flaw on its servers. Read More

 

Easy to fix iOS bug bypasses Lock screen on iPhone 6s, giving access to Contacts and Photos

By Christian Zibreg on Apr 5, 2016

First spotted by Jose Rodriguez, who last September found a similar flaw in iOS, and highlighted by The Daily Dot, Apple’s mobile operating system contains a vulnerability that lets others access your Contacts and Photos using Siri on the Lock screen of your iPhone 6s, bypassing your passcode.

Fortunately, there’s an easy fix for this which involves revoking Siri access to Twitter and Photos and disabling Lock screen access to the personal digital assistant. Apple has not commented on the bug, which will likely be squashed in an upcoming software update. Read More

 

Sprint to fix an issue preventing iPhone users from connecting to LTE cellular data

By Christian Zibreg on Apr 1, 2016

Sprint customers took to Reddit to complain about the inability to connect to Sprint’s LTE cellular data network after upgrading to Apple’s iOS 9.3 software update last week. The most recent iOS 9.3.1 update does not appear to have fixed the issue.

Sprint has acknowledged the issue in a text message to affected users and promised a fix, which will likely be delivered in the form of an over-the-air carrier settings update. “Your iPhone may be having data connection issues with the recent software update,” reads Sprint’s message. “We’re working quickly to fix. We apologize for the inconvenience”. Read More

 

Apple confirms a fix for iOS 9.3’s misbehaving web links is in the works and coming soon

By Christian Zibreg on Mar 29, 2016

Apple is aware that some folks are seeing unexpected behavior when tapping web links on iOS 9.3 and is working on a fix which will be deployed to users in the form of a minor software update, a company spokesperson has confirmed to TechCrunch.

An unknown portion of people who have upgraded their iPhone, iPod touch and iPad devices to iOS 9.3 have reported being plagued with this issue where tapping web links would crash apps like Safari, Messages, Mail, Chrome, Tweetbot and more. Read More

 

Some people complain that iOS 9.3 crashes after tapping on web links

By Christian Zibreg on Mar 28, 2016

It seems that iOS 9.3 is causing unexpected behavior when tapping web links, as evidenced by Twitter and a growing thread on the Apple Support Communities forums. Hundreds of affected users are reporting that the latest iPhones, and some older devices, become unresponsive or crash after tapping or tapping-and-holding web links in both first and third-party apps such as Safari, Messages, Mail, Notes, Google Chrome and more. For others, tapping on links does nothing.

Other people claim they were plagued with the same issue on iOS 9.2 devices, with some users claiming they heard from an Apple Support representative that the company is aware of the issue and is working on a fix, which should be released soon. Read More

 

iPhone stuck in headphone mode? Here’s a fix

By Anthony Bouchard on Mar 17, 2016

Have you ever unplugged your headphones or speakers from the 3.5mm jack on your iPhone, iPod touch, or iPad just to find that your iPhone was stuck in headphone mode? The most common symptom is that sound won’t come from your iPhone speakers anymore, and in some cases, you may even see the Headphones HUD stuck on your Home screen. It can be frustrating, but it’s usually pretty easy to fix.

In this piece, we’ll discuss why it happens, as well as some troubleshooting steps on how to get out of a stuck case of headphone mode in iOS. Read More

 

How to get system diagnostic files on Mac OS X

By Anthony Bouchard on Feb 29, 2016

Sometimes when your Mac is doing things you can’t explain, such as in the presence of a bug in OS X, you have no other choice than to report the bug to Apple.

Many times, the support staff are going to ask you to provide Apple’s engineers with what’s known as a sysdiagnose, which is a special screenshot of your system information and performance at that very moment in time. This information is very useful for bug reporting and troubleshooting as it allows Apple to try and reproduce issues so they can fix them.

In this piece, we’ll explain what a sysdiagnose is, what it contains, and how to grab one so you can file a proper bug report a bug to Apple when you have issues with your Mac. Read More

 
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