By Anthony Bouchard on Mar 5, 2016
Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.
Although it’s taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it’s still great to see Apple is using another method of communication to reach its users.
In this piece, we’ll talk about why we think creating the support account on Twitter was a great move for Apple. Read More
By Anthony Bouchard on Feb 12, 2016
Apple on Friday announced a worldwide replacement program for a limited number of USB-C charging cables that were shipped with 12-inch MacBook with retina display units or sold separately through June of 2015. A design flaw in these cables may cause unexpected premature failure.
As a part of the program, anyone with an affected cable is eligible to gain a free replacement through Apple. Read More
By Christian Zibreg on Sep 14, 2015
In addition to jacking up prices of its AppleCare+ extended hardware coverage for the new iPhone 6s and iPhone 6s Plus by an extra $30, Apple appears to have discontinued the combined AppleCare+ warranty for the iPhone and Apple Watch, as first noted by 9to5Mac.
Following April 2015 debut of the Apple Watch, the Cupertino firm introduced combo warranty plans for iPhones that are up to six months old and Apple Watches for combined prices of $149 (Apple Watch Sport + iPhone), $169 (Apple Watch + iPhone) and $1,600 (Apple Watch Edition + iPhone). Read More
By Jeff Benjamin on Sep 11, 2015
If you plan on picking up a new iPhone 6s, you should be aware that the price of AppleCare+ just received an increase.
AppleCare+ is an enhancement to the basic AppleCare coverage that every new iPhone comes standard with. With AppleCare+, customers extend their hardware repair coverage and complimentary phone support to two years, and add up to two incidents of accidental damage coverage. Accidental damage covers anything from water damage, to drops, or other follies.
To take advantage of the accidental damage coverage, customers are required to pay a deductible fee for each accident. This fee is on top of the initial AppleCare+ signup fee.
When AppleCare+ initially debuted back in 2011, the signup fee was $99 and it the per-accident fee was a mere $49 for each event incurred. But over the last four years, the fees have slowly risen to the levels that they are today… Read More
By Christian Zibreg on Aug 17, 2015
Best Buy could start selling the AppleCare and AppleCare+ extended warranty protection plans for various Apple products as soon as Sunday, September 13. According to an internal training video obtained by MacRumors, Best Buy’s outlets in the United States are gearing up to sell Apple’s extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible products, such as the 27-inch Thunderbolt Display.
If the sources are right, Best Buy will become Apple’s first non-carrier retailer to sell extended warranty plans which are normally offered via Apple’s retail store and on the company’s online store. Read More
By Christian Zibreg on Jun 26, 2015
AppleCare+ protection for iPhone, iPad and Apple Watch has refreshed its terms to cover batteries that retain less than 80 percent of their original capacity within the extended warranty period. The new rules apply to Apple Watch Sport, Watch and Edition models, as discovered by MacRumors.
Previously, the extended warranty used to cover Apple Watch batteries that retained less than 50 percent of their original capacity. Apple officially guarantees the Apple Watch battery will retain up to 80 percent of its original capacity at 1,000 complete charge cycles. Assuming an average of one full charge cycle per day, the specification gives the device’s battery a lifespan of about two-and-a-half to three years. Read More
By Christian Zibreg on Apr 10, 2015
The full AppleCare+ extended warranty pricing for the Apple Watch is now live on the Online Apple Store. All Watch models include Apple’s standard 1-year warranty and up to 90 days of complimentary support, but now these extended warranty plans are optionally available.
For the entry-level aluminum Apple Watch Sport, the AppleCare+ coverage costs $49. The mid-tier stainless steel Apple Watch models command a cost of $69 for the extended AppleCare+ coverage, while owners of the gold Edition models will need to fork out a whopping $1,500.
But that’s not all. Read More
By Christian Zibreg on Apr 3, 2015
While Apple did confirm during its second Apple Watch media event on March 9, 2015 that it will be offering its AppleCare+ extended coverage plan for the wearable device, it did not present pricing for the extended support plans tailored specifically to the Watch.
Friday, MacRumors shared some purported AppleCare+ pricing information for the Apple Watch models, obtained from a source. According to writer Juli Clover, AppleCare+ for each version of the Watch will be priced differently, with the gold-plated Apple Watch Edition commanding the highest premium in terms of extended warranty coverage. Read More
By Christian Zibreg on Feb 10, 2015
Following the success of Anki Drive, a slot car racing game which made its debut on stage at Apple’s Worldwide Developers Conference in the summer of 2013, Tuesday the company announced the Anki Overdrive ahead of the next week’s New York Toy Fair show. Anki Overdrive is an improved version of Drive with brand new cars, customizable tracks and more. Read More
By Joe Rossignol on Jul 1, 2014
As we outlined in a report earlier this month, Apple has gone ahead and doubled the AppleCare+ purchase window for new iPhones and iPads. Customers are now eligible to purchase AppleCare+ for their new iPhone and iPad up to 60 days after purchasing the device, whereas it was previously 30 days. AppleCare+ extends Apple’s 90-day complimentary support to two years and includes accidental damage coverage.
AppleCare+ costs $99 for both the iPhone and iPad plans, purchasable through the Apple Store both in-store and online. Apple has updated its website to reflect the new 60-day policy that is now in effect in all regions outside of Japan, where the 30-day window remains. These changes do not apply to Macs, iPods or any other Apple products outside of the iPhone and iPad… Read More
By Cody Lee on Jun 20, 2014
Following a report yesterday regarding incoming improvements to the AppleCare program and its customer support tools, Apple has rolled out an update to its Support Communities website that includes a fresh new design.
The new look is cleaner and more streamlined than its predecessor, which makes for easier navigation, and it extends throughout the portal. It even reaches the forums, where users congregate to resolve various problems… Read More
By Joe Rossignol on Jun 19, 2014
According to the well-connected blogger Mark Gurman, citing Apple employees that wish to remain anonymous, Apple Vice President of AppleCare and technical support Tara Bunch held a Town Hall meeting this week for AppleCare employees. At the meeting, several upcoming improvements to AppleCare+ and other support platforms were outlined.
Bunch hinted that AppleCare+ may be expanded to additional countries, although it is a challenging process because of the insurance and government-related legal processes that vary between countries worldwide. Bunch also told employees that Apple is testing a pilot program to expand the eligibility window for purchasing AppleCare+ to 60 days. Several other changes are incoming… Read More
By Christian Zibreg on Mar 4, 2014
For quite some time now, Apple has been at odds with EU watchdogs who’ve been complaining a lot about the iPhone maker’s unacceptable stance and practices when it comes to educating EU buyers on their consumer rights.
At the heart of the issue: Apple’s unwillingness to explain to its users in an unambiguous manner that EU consumer laws entitle them to at least two years of coverage on consumer electronics.
As Apple’s standard warranty provides twelve months of coverage, the company was caught cunningly beating around the bush by attempting to upsell buyers to its pricey AppleCare+ extended protection plan, which it introduced last September in the United Kingdom, Italy, France and elsewhere in Europe.
Apple was even fined over this in Italy and now comes word that a Belgium judge has contemplated blocking access to all Apple websites in the country because the company has continued to mislead consumers about warranty protections available for products purchased from its brick-and-mortar and online stores… Read More
By Cody Lee on Jan 21, 2014
As promised in a report earlier this month, Apple has begun repairing iPhone 5c screens in-store this week. 5c owners with cracked or otherwise damaged displays can now take their handsets into their local Apple stores and have them repaired quickly for a flat fee.
Apple has been doing this since last year for the iPhone 5, but just recently updated the hardware and training necessary to work with the newer models. The move is the company’s latest effort to cut down on device repair and—perhaps most of all—replacement costs… Read More
By Cody Lee on Dec 18, 2013
Apple has come under fire again for its overseas warranty practices this week. The company is being forced to change its return and repair policies to fit under Australian consumer law after it was found to be lying to consumers about their entitled coverage.
Under ACL, warranties are expected to be kept in effect “for the amount of time that it is reasonable to expect, given the cost and quality of an item.” So essentially, there’s no set expiration date to them. But apparently, Apple has been telling folks differently… Read More
By Cody Lee on Nov 24, 2013
Apple products, for the most part, have a reputation of ‘just working.’ The company controls the entire experience, from hardware to software, and takes other measures to ensure that there is little room for consumer error.
But as with all electronics, sometimes things don’t just work and you need help. And while Apple is known for its in-store Genius service, it’s launched a new initiative encouraging users to stay home and get help online… Read More
By Cody Lee on Nov 12, 2013
Apple has updated its support site this week with a new feature allowing users to initiate screen-sharing with AppleCare representatives when receiving Mac help via phone call. This option was previously reserved for reps only.
But enabling customers to initiate screen-sharing with a support tech will one, give them more control over their overall support experience, and two, help facilitate quicker, more accurate responses from Apple’s support staff… Read More
By Christian Zibreg on Oct 2, 2013
The AppleCare support staff has begun official OS X Mavericks training in anticipation of the looming OS X Mavericks release, a reliable blog has learned. The upcoming Mac desktop operating system release should hit the Mac App Store before November and will bring a host of improvements and new features, including Maps integration across desktop and mobile, better handling of notifications, and several new features for power users. Apple first demoed OS X Mavericks at its summer developer conference in June 2013… Read More
By Christian Zibreg on Sep 11, 2013
Hot on the heels of yesterday’s iPhone 5s/5c introduction, Apple has quietly brought its premium $99 AppleCare+ iPhone coverage to the United Kingdom, France and Italy. The extended coverage plan – previously limited to customers in the United States, Canada and Japan – covers up to two incidents of accidental damage from handling of your device.
Not only is Apple taking the AppleCare+ coverage to more places, but more devices as well. Today, we learn that AppleCare+ is now available for two iPod devices: the iPod touch and the iPod classic… Read More
By Christian Zibreg on Sep 10, 2013
If you’re planning on buying a brand spanking new iPhone 5c or treat yourself to one of the colorful new plastic iPhones, you’d be wise to consider Apple’s $99 AppleCare+ extended warranty coverage.
Because, for all the talk of the iPhone 5c’s seamless hard-coated polycarbonate plastic shell (“you won’t see seams, or part lines, or joins,” Apple boasts; here’s how it’s made), the device is in fact prone to scratches and can be damaged.
The problem is, AppleCare+ is only available in the United States, Canada and Japan. Well, not anymore. Today, the extended warranty coverage is available to customers in the United Kingdom, France and Italy. Learn more just after the break… Read More