By Christian Zibreg on Jun 19, 2015
Introduced in October 2012, the original iPad mini is no longer available to purchase from Apple’s brick-and-mortar stores and has been pulled from the Apple Online Store as well, as first discovered by 9to5Mac. Another indication that the Cupertino firm no longer intends to carry the device: the iPad mini product pages have vanished from its web site, too. Read More
By Christian Zibreg on Jun 19, 2015
The Apple Watch is now available both through the Apple Online Store and at the firm’s brick-and-mortar stores, marking a major development in the somewhat controversial roll-out of the wrist-worn device.
“Apple Watch is now available at an Apple Store near you,” the iPhone maker announced Friday in an email blast to customers. “Stop by today or choose your favorite model online and make a reservation for in-store pickup,” reads the message. Read More
By Christian Zibreg on Jun 17, 2015
Starting today, Wednesday, June 17, in-store sales of the Apple Watch have kicked off in select Apple retail stores with limited availability across launch markets.
As per web reports, last evening certain Apple Stores in the United States have begun receiving shipments of the device for in-store pickup via Apple’s new Reserve & Pickup service for watch buyers. Read More
By Christian Zibreg on Jun 5, 2015
As reported earlier this week, Apple has stopped selling new iPhones to customers on a two-year contract with AT&T as of today.
As first noted by MacRumors, subsidized $199/$299 prices for new iPhones on a two-year AT&T contract have been removed overnight and replaced with the carrier’s financing program called AT&T Next. Read More
By Christian Zibreg on Jun 4, 2015
The Apple Watch will be arriving to an additional seven countries beginning Friday, June 26, the company confirmed Thursday in a media release.
Customers in Italy, Mexico, Singapore, South Korea, Spain, Switzerland and Taiwan will be able to buy the device beginning June 26 from the Apple Online Store, Apple’s retail stores and select Apple Authorized Resellers.
In addition, the Cupertino firm has announced limited in-store availability of the wearable device. Read More
By Christian Zibreg on Jun 1, 2015
The Apple Watch has not been available for walk-in customers since its April 24 launch as high demand and poor yields forced Apple to adopt an online-only reservation system with optional try-on appointments.
Now 9to5Mac is reporting that you won’t need to pre-reserve your unit online as the firm will soon permit end-to-end sales in its brick-and-mortar stores.
As we reported, CEO Tim Cook told retail employees during his May 2015 trip to China that the wearable device would be available for walk-in purchases in June. In addition to buying the device in-store, customers will be allowed to reserve models not yet in stock. Read More
By Christian Zibreg on Jun 1, 2015
Both online and brick-and-mortar Apple Stores around the country are about to drop subsidies for iPhone models sold through carrier AT&T. Moreover, Apple is said to increase trade-in price value of older iPhone models just a little bit, according to a pair of reports Monday (here and here) by 9to5Mac.
Beginning this month, trade-in values for iPhone 4s, iPhone 5 and iPhone 5s models will increase by $15, or $25 in the case of used iPhone 5s devices. Read More
By Cody Lee on May 21, 2015
Apple posted an update on Thursday for its Apple Store app, bringing the app to version 3.3. The update brings about at least two significant improvements: support for Touch ID and Apple ID two-step verification.
Folks checking their Apple Watch orders frequently using the app will be happy to hear that you no longer have to input your password. You can now use Touch ID to access orders, Easy Pay receipts and reservations. Read More
By Cody Lee on May 20, 2015
You may soon be able to pickup new Apple Watch bands in-store, according to 9to5Mac. Citing an internal memo sent out to employees, the outlet reports that Apple Stores will soon start carrying limited quantities of bands for the just-released wearable.
Before you get too excited, the message indicates that a majority of the stock will be made up of Sport bands. Also, it sounds like much of the inventory is reserved for customers looking to swap their pre-bundled bands, and replacing worn out demo bands. Read More
By Cody Lee on Apr 23, 2015
Apple on Thursday night began emailing Apple Watch pre-order customers (whose orders have already shipped), informing them that their wearable would be arriving soon and that they can get help setting it up in “the comfort of their own home.”
The online “Personal Setup” service is essentially a video session in which you get instructions on setting up your Watch and an overview of key features. As with in-store Personal Setups, online sessions require you to schedule an appointment. Read More
By Cody Lee on Apr 21, 2015
Apple retail chief Angela Ahrendts sent out a video to Apple retail employees today, addressing concerns and questions regarding the Apple Watch and MacBook launches. In the video, posted by French site Mac4Ever, Ahrendts reiterates much of what was said in an internal memo that was sent out to employees last week. Read More
By Christian Zibreg on Apr 17, 2015
In a bid to get new Watch customers up to speed and help them learn how to use their Apple wearable device, select brick-and-mortar stores are now offering a brand new workshop called ‘Apple Watch Basics,’ MacRumors discovered earlier today.
The program can be booked now and is showing up as a Concierge option on Apple’s website, with first in-store workshops slated to begin on April 24. According to Apple’s website, select stores both in the United States and in other countries are offering workshops as of today, including locations like Xidan Joy City in China. Read More
By Cody Lee on Apr 10, 2015
Tim Cook took time out of his day on Friday to visit his local Palo Alto Apple Store, to greet folks trying on the Apple Watch. The CEO shook hands, posed for photos, and fielded questions regarding Apple’s highly anticipated wearable.
CNBC was on hand for the meet-and-greet and managed to speak with Cook for a moment about the Watch, and what he’s seen in terms of initial response. Unsurprisingly, he says the company has been “impressed” with consumer enthusiasm. Read More
By Christian Zibreg on Apr 2, 2015
Contradicting a recent 9to5Mac report which said only try-on appointments will be possible come April 10, sources told The Mac Observer that the appointment-only process will reportedly accommodate walk-in purchases, using a system similar to one recently instituted at Genius Bars in Apple’s real stores worldwide.
The Genius Bar will handle walk-ins by taking your phone number, allowing customers to run their errands and go about their business until they receive timely updates from the Genius Bar related to waiting times via SMS. Apple’s already using this system to handle purchases and is reportedly intending to tap it for the Watch as well. Read More
By Christian Zibreg on Mar 30, 2015
As promised, Apple on Monday started rolling out a new trade-in initiative aimed at Android phone owners who would like to upgrade to an iPhone. Part of Apple’s existing Reuse and Recycling Program, the non-iPhone trade-in is now rolling out in the United States and several European countries, including the United Kingdom, France, Germany and Italy.
Eligible non-iPhone devices include smartphones running Android, BlackBerry and Windows Phone operating systems. Read More
By Cody Lee on Mar 16, 2015
Apple will soon introduce a new trade-in program that will accept Androids and other non-Apple smartphones, reports 9to5Mac. Citing sources familiar with the upcoming rollout, the outlet says the program will be very similar to Apple’s existing iPhone trade-in program, which provides customers with gift cards to be used towards the purchase of a new iPhone.
Trade-in values of smartphones will be determined by Apple Store representatives, based on the age of the device as well as its cosmetic and functioning condition. The reps are said to be beginning extensive training sessions later this week, which will better prepare them to appraise these new devices when the program launches sometime in “the coming weeks.” Read More
By Christian Zibreg on Mar 16, 2015
You’ll be able to spend hands-on time with an Apple Watch at Apple’s retail stores without making a purchase. Although some sources previously mentioned trying on Watches by appointment, 9to5Mac has learned that try on appointments won’t be necessary after all.
Apple will start taking pre-orders for the Watch on April 10, ahead of its April 24 launch. April 10 is also when the Watch will arrive for “preview” in retail stores. Apple Retail will begin training employees on selling the device at the end of March. Read More
By Christian Zibreg on Mar 10, 2015
Apple’s retail stores will be rolling out tweaked Reserve and Pickup options ahead of the Watch’s April 24 launch, according to unnamed sources who spoke with 9to5Mac. The experience will reportedly differ from the existing system for other products in that Personal Pickup for the wearable device will permit prospective buyers to reserve a desired case and band combination online before trying the specific Watch in-store and completing the purchase. Read More
By Cody Lee on Mar 3, 2015
Ahead of next week’s Apple Watch event, Apple has begun training its retail employees on how to position the new device to customers. In a new report this afternoon, 9to5Mac’s Mark Gurman shares 3 key points from their training including key features, iPhone compatibility and style.
According to selling guidelines provided to Gurman, Apple wants its employees to find out 3 things about their customers when trying to sell the Apple Watch: what do they already know about the device, is their iPhone compatible, and are they looking for a casual or formal watch. Read More
By Jake Smith on Jan 3, 2015
Apple has extended its “Start Something New” campaign, to highlight art and photography created on the iPhone and iPad, past the web and into its retail stores.
Twitter user Storeteller noted on Friday that the Regent Street Apple Store in London began displaying the art Apple began showing on the “Start Something New” webpage earlier this week. Read More