Apple rolling out on-site iPhone 5s screen replacements to U.S. retail stores

By Christian Zibreg on Aug 5, 2014

Well, it had to happen someday. Call it a stroke of bad luck or inattention on my part, but it only took a fraction of a second for my shiny new iPhone 5s to slip out of my hand and fall on the concrete face down, just a few short weeks after purchasing the device! For the record, I am the type of person who handles my devices with utmost care so you could imagine my sorrow and feel my heartache.

Now I’m left with a pricey device that has a damaged screen with nasty cracks appearing all the way down to the steel Touch ID ring. A quote my nearest Apple Store gave me for an out of warranty screen replacement was just unbearable. And, it would take them at least a week to, or even more, to service the device, which was unacceptable to me.

Worse, iFixit at the time didn’t yet sell an iPhone 5s screen replacement kit. In addition, history has taught me all to well to avoid inexpensive screens sold on eBay. More often than not, these third-party components don’t hold a candle to Apple’s Retina screen in terms of color accuracy, overall image quality and touch sensing.

Luckily for our U.S. readers, after introducing in-store iPhone 5c screen repairs back in January, Apple Stores in the United States can now replace your damaged iPhone 5s screen in a matter of an hour… Read More

 

Apple launches iTunes Pass in the US and other countries

By Cody Lee on Jul 17, 2014

On Tuesday, Apple launched a new service in Japan called ‘iTunes Pass.’ The service allows customers to purchase iTunes Store credit from an Apple retail store using Passbook, eliminating the need for physical gift cards and redemption codes.

At the time of launch, it was unclear if Apple intended to roll out iTunes Pass to other countries, or if it was merely just testing the waters for a bigger project. After 24 hours, that question was answered tonight when the service popped up in the US… Read More

 

Apple launches iPhone and iPad trade-in program in Australia

By Cody Lee on Jul 15, 2014

As expected, Apple has officially launched its iPhone and iPad trade-in program in Australia today. The company made the announcement via a statement provided to an Australian MSN affiliate this morning.

Customers can receive a maximum of A$250 (or roughly $234 USD) for their iPhones, and A$215 ($202 USD) for iPad trade-ins. Newer devices like the iPhone 5s and 5c are not eligible, nor are first-gen models… Read More

 

Apple livens up retail stores with backlit wall graphics from TV ads

By Christian Zibreg on Jul 1, 2014

Ace Metrix’s ad-watching data compiled by Bloomberg has revealed that Apple’s in-house advertisements are scoring lower than those created by its long-time ad agency, TBWA\Media Arts Labs. This includes Apple’s TBWA-produced iPhone 5s television campaigns such as ‘Gigantic’ and ‘From the Heart’.

Small wonder, then, that Apple has decided to use various motifs from these successful commercials inside its retail stores, starting with the installation of the brand new backlit wall graphics at select locations… Read More

 

Apple to launch yearly ‘Back to School’ promo tomorrow

By Cody Lee on Jun 30, 2014

MacRumors is reporting that Apple is set to launch its annual ‘Back to School’ promotion in the US and several other countries beginning tomorrow—Tuesday, July 1st. The company runs the promo at various times in different regions, depending on their respective educational calendars.

According to the site, Apple will be offering up iTunes Store/App Store gift cards to students that purchase a Mac, iPad, or iPhone. Similar to last year, it sounds like students will receive a $100 App Store gift card for the purchase of a new Mac, and a $50 card for new iOS device purchases… Read More

 

Apple announces filmmaking and storytelling focused Summer 2014 Workshops for kids

By Christian Zibreg on Jun 17, 2014

Apple Retail is kicking off its annual free summer camps for kids eight to twelve years old. This time around, three-day workshops will center around filmmaking and interactive storytelling with apps like iMovie and iBooks Author on Macs and iPads.

Apple wants to educate youngsters on the basics of making movies and creating interactive books, complete with their own illustrations and sound effects. Each workshop, according to the firm, ends with the Apple Camp Showcase “so campers can share their finished projects”Read More

 

Apple’s Angela Ahrendts sends out first memo to retail staff

By Cody Lee on Jun 12, 2014

Angela Ahrendts began here tenure as Apple’s senior vice president of retail and online sales in early May. The former Burberry CEO has made a good first impression in her first month, garnering praise from folks inside and outside the company.

Today, Ahrendts sent out her first memo to Apple retail employees, which officially sets the tone for her incumbency. In the letter she thanks everyone for their hospitality, and pledges to continue to evolve the customer journey in stores and online… Read More

 

Apple posts video showing off new Japan retail store

By Cody Lee on Jun 12, 2014

Last night, Apple posted a video to its official YouTube channel showing off its newest retail store in Japan. The store is located in Omotesando, Tokyo, and it includes a brushed aluminum staircase and other unique architectural features.

Photos of the outside of the store surfaced in May, showing what appeared to be a power-saving green curtain of foliage draped down one wall. But this new video from Apple takes you on a brief virtual tour of the entire multi-floor building… Read More

 

US Apple Stores to begin offering prepaid and month-to-month iPhone plans

By Cody Lee on Jun 6, 2014

According to a new report from 9to5Mac, Apple is preparing to begin offering prepaid and month-to-month iPhone plans in its US retail stores. This will mark the first time in the US that customers will be able to go into an Apple Store, and walk out with a prepaid iPhone.

Customers will be able to purchase an iPhone at full retail, pick from a handful of prepaid or month-to-month plans offered by AT&T, T-Mobile and others, and have it activated in-store. The initiative is part of a larger effort by Apple to bolster non-subsidized iPhone sales… Read More

 

New Japan Apple Store features eco-friendly ‘green’ wall for climate control

By Cody Lee on May 30, 2014

Last week, Apple’s Lisa Jackson spoke at the Fortune Brainstorm Green conference about the company’s efforts to reduce its carbon footprint. She noted that all of its data centers run on renewable energy, and it’s working toward a similar goal with its retail stores.

And today we get a glimpse of those efforts with photos of a new Apple Store in Tokyo, Japan. The store, which is expected to open next month, features an eco-friendly design with a curtain of thick vines on at least one wall that will help control the store’s climate… Read More

 

Apple offering free shipping on all online orders

By Cody Lee on May 23, 2014

Apple has launched a new promotion on its web store, which gives customers free shipping on all online orders through the end of the month. It doesn’t give a specific reason for the event, but we’re coming up on both Memorial and Father’s Day.

While Apple has long-offered free shipping on orders over $50, this deal would allow you to purchase a case, Lightning cable, or any other low-cost accessory without having to spend the extra $4-$6 (depending on location) for standard shipping… Read More

 

Angela Ahrendts makes good first impression in first weeks at Apple

By Cody Lee on May 19, 2014

Apple’s former SVP of retail John Browett left a bad taste in everyone’s mouth. After just six months in the position, it was pretty clear he wasn’t right for the job, and Tim Cook fired him. And not only that, but he spent over a year finding a proper replacement.

The good news is, that replacement was Angela Ahrendts, and by all accounts she’s nothing like Browett. In fact, according to a new report from 9to5Mac, she has already visited a number Apple Stores in the the San Francisco area, and the employees love her… Read More

 

Apple expands its iPad trade-in program overseas

By Cody Lee on May 19, 2014

Last month, Apple expanded its in-store trade-in program to include iPads. Under its Reuse and Recycling initiative, the program allows users to bring in their old iPads and trade them in for store credit, based on model, condition and other factors.

Initially, the option was only available at Apple stores in the US and Canada, but the company has expanded it overseas this week. Reports are coming in this morning that the iPad trade-in program is now available in France, Spain and Germany… Read More

 

More evidence of Fall iPhone 6 launch as Apple blocks off employee vacations in September

By Christian Zibreg on May 14, 2014

With all the rumors seemingly pointing to Apple sticking to its Fall release schedule for iPhones, established with the October 2011 introduction of the iPhone 4s, today the company again hinted at an upcoming iPhone 6 release by blocking off employee vacations for September 15–28 at its German outlets.

September is Apple’s usual iPhone launch window (new iPads typically come a month later).

What’s different this time around is Apple blocking employee vacation dates four months in advance versus a few weeks ahead of a major new product introduction, like before… Read More

 

Facebook streamlines its iOS offerings: Camera and Poke pulled from App Store

By Christian Zibreg on May 9, 2014

The writing has been on the wall for quite some time now for Facebook’s ill-fated Poke and Camera apps.

Ever since releasing the revamped Messenger - and especially the beautiful Paper app – it’s been clear to me that the outdated Poke for iPhone and the meaningless Camera would be headed to the technology graveyard.

Starting today, Camera and Poke can no longer be downloaded from the App Store.

Facebook has discontinued these two programs because their functionality has long been folded into the firm’s main iOS client, as well as into Messenger and Paper… Read More

 

Apple kicks off in-store iPhone upgrade event

By Cody Lee on May 9, 2014

As rumored earlier in the week, Apple has kicked off a new in-store iPhone upgrade program today. The company has put up signs and other marketing materials in its retail stores, and has begun emailing customers with older model handsets.

The purpose of the event is to get those who still have an iPhone 4 or iPhone 4s into a 5s or 5c, as Apple attempts to move remaining stock ahead of the fall’s anticipated refresh. The company has even upped its trade-in offers to sweeten the deal… Read More

 

Apple to host iPhone upgrade event this week

By Cody Lee on May 6, 2014

Folks looking to purchase a new handset soon may be interested to hear that Apple is expected to host an iPhone upgrade event this week at its retail stores. The news comes from 9to5Mac, who says the company will begin emailing owners of older iPhones tomorrow, notifying them of the program.

According to the report, the move is part of a larger effort to boost handset sales and the promotion will kick-off on May 8th. The deal will be offered in a number of states across the US, and will ‘blend nicely’ with Apple’s retail store-based iPhone trade-in program it introduced in August of last year… Read More

 

Apple’s new retail chief Angela Ahrendts awarded $68 million in stock

By Cody Lee on May 5, 2014

Talk about a signing bonus. After officially joining Apple last week, word got out today that Angela Ahrendts has already received 113 thousand units of restricted stock. At today’s prices—remember, APPL is back up around $600—the shares would be worth roughly $68 million.

This makes the company’s new SVP of retail and online stores one of the highest-paid executives in the industry, but of course, she’ll have to wait to cash in. According to a filing with the U.S. Securities and Exchange Commission, the full amount won’t be available until 2018… Read More

 

Angela Ahrendts starts role as SVP of Retail and Online Stores at Apple

By Jake Smith on May 1, 2014

Angela Ahrendts has left fashion retailer Burberry and started her new position at Apple as the Senior Vice President of Retail and Online Stores, according to an update to Apple’s Executive Profiles website on Friday.

Tim Cook, CEO of Apple, confirmed on the company’s quarterly earnings call last week that Ahrendts would be starting at the Cupertino-based company this week, following now-false rumors she would be staying on at Burberry until June. Read More

 

Apple expands in-store trade-ins to include iPads

By Christian Zibreg on Apr 22, 2014

Apple’s in-store Reuse & Recycling program in the United States and Canada is now available to iPad owners, too, according to a new report Tuesday.

If you have a used iPad lying around that needs getting rid of, take it to a nearby Apple Store and the company will give you a store credit, depending on its model, condition, age, physical appearance and other factors.

Apple uses a list of 22 criteria to evaluate if your device is eligible for trade. Devices that won’t power on, have smashed screens, are jailbroken or use non-Apple parts won’t be considered for a credit… Read More

 
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