By Christian Zibreg on Apr 17, 2015
In a bid to get new Watch customers up to speed and help them learn how to use their Apple wearable device, select brick-and-mortar stores are now offering a brand new workshop called ‘Apple Watch Basics,’ MacRumors discovered earlier today.
The program can be booked now and is showing up as a Concierge option on Apple’s website, with first in-store workshops slated to begin on April 24. According to Apple’s website, select stores both in the United States and in other countries are offering workshops as of today, including locations like Xidan Joy City in China. Read More
By Cody Lee on Apr 10, 2015
Tim Cook took time out of his day on Friday to visit his local Palo Alto Apple Store, to greet folks trying on the Apple Watch. The CEO shook hands, posed for photos, and fielded questions regarding Apple’s highly anticipated wearable.
CNBC was on hand for the meet-and-greet and managed to speak with Cook for a moment about the Watch, and what he’s seen in terms of initial response. Unsurprisingly, he says the company has been “impressed” with consumer enthusiasm. Read More
By Christian Zibreg on Apr 2, 2015
Contradicting a recent 9to5Mac report which said only try-on appointments will be possible come April 10, sources told The Mac Observer that the appointment-only process will reportedly accommodate walk-in purchases, using a system similar to one recently instituted at Genius Bars in Apple’s real stores worldwide.
The Genius Bar will handle walk-ins by taking your phone number, allowing customers to run their errands and go about their business until they receive timely updates from the Genius Bar related to waiting times via SMS. Apple’s already using this system to handle purchases and is reportedly intending to tap it for the Watch as well. Read More
By Christian Zibreg on Mar 30, 2015
As promised, Apple on Monday started rolling out a new trade-in initiative aimed at Android phone owners who would like to upgrade to an iPhone. Part of Apple’s existing Reuse and Recycling Program, the non-iPhone trade-in is now rolling out in the United States and several European countries, including the United Kingdom, France, Germany and Italy.
Eligible non-iPhone devices include smartphones running Android, BlackBerry and Windows Phone operating systems. Read More
By Cody Lee on Mar 16, 2015
Apple will soon introduce a new trade-in program that will accept Androids and other non-Apple smartphones, reports 9to5Mac. Citing sources familiar with the upcoming rollout, the outlet says the program will be very similar to Apple’s existing iPhone trade-in program, which provides customers with gift cards to be used towards the purchase of a new iPhone.
Trade-in values of smartphones will be determined by Apple Store representatives, based on the age of the device as well as its cosmetic and functioning condition. The reps are said to be beginning extensive training sessions later this week, which will better prepare them to appraise these new devices when the program launches sometime in “the coming weeks.” Read More
By Christian Zibreg on Mar 16, 2015
You’ll be able to spend hands-on time with an Apple Watch at Apple’s retail stores without making a purchase. Although some sources previously mentioned trying on Watches by appointment, 9to5Mac has learned that try on appointments won’t be necessary after all.
Apple will start taking pre-orders for the Watch on April 10, ahead of its April 24 launch. April 10 is also when the Watch will arrive for “preview” in retail stores. Apple Retail will begin training employees on selling the device at the end of March. Read More
By Christian Zibreg on Mar 10, 2015
Apple’s retail stores will be rolling out tweaked Reserve and Pickup options ahead of the Watch’s April 24 launch, according to unnamed sources who spoke with 9to5Mac. The experience will reportedly differ from the existing system for other products in that Personal Pickup for the wearable device will permit prospective buyers to reserve a desired case and band combination online before trying the specific Watch in-store and completing the purchase. Read More
By Cody Lee on Mar 3, 2015
Ahead of next week’s Apple Watch event, Apple has begun training its retail employees on how to position the new device to customers. In a new report this afternoon, 9to5Mac’s Mark Gurman shares 3 key points from their training including key features, iPhone compatibility and style.
According to selling guidelines provided to Gurman, Apple wants its employees to find out 3 things about their customers when trying to sell the Apple Watch: what do they already know about the device, is their iPhone compatible, and are they looking for a casual or formal watch. Read More
By Jake Smith on Jan 3, 2015
Apple has extended its “Start Something New” campaign, to highlight art and photography created on the iPhone and iPad, past the web and into its retail stores.
Twitter user Storeteller noted on Friday that the Regent Street Apple Store in London began displaying the art Apple began showing on the “Start Something New” webpage earlier this week. Read More
By Christian Zibreg on Dec 4, 2014
In addition to hosting Fall Out Boy’s Patrick Stump at the SoHo New York Apple Store as part of its Apps for (RED) promotion to benefit the fight against AIDS in Africa, Apple will be hosting another event at its stores, one tailored for students who are interested in coding.
Supporting the Computer Science Education Week which runs December 8-14, Apple’s free Hour of Code 2014 seminar will be taking place at its brick-and-mortar locations next Thursday, December 11. Read More
By Christian Zibreg on Dec 1, 2014
Today is World AIDS Day and Apple’s brick and mortar and online stores around the world have tinted their logos red in recognition of the event. In addition, Apple’s online stores are promoting (RED) products, including Apple-brand (RED) accessories such as the $200 Beats headphones, the $49 iPod shuffle and more.
Apple has previously said that 100 percent of proceeds from In-App Purchased and downloads of participating iPhone and iPad apps like Angry Birds and Monument Valley will go to the Global Fund through December 7. Read More
By Cody Lee on Nov 21, 2014
With the all-important Black Friday shopping weekend just around the corner, Apple continues to improve supply of the new iPhone 6 and 6 Plus. Shipping estimates for select models of the handsets have recently ameliorated for Apple’s US online store and in other countries.
Both 64GB and 128GB iPhone 6 models, as well as the 16GB iPhone 6 Plus, are now showing ship dates 7 to 10 days out for all colors across all major US carriers. And the 16GB iPhone 6 is now shipping in 5 to 7 days, with Personal Pickup available at a number of Apple Stores. Read More
By Cody Lee on Nov 14, 2014
According to a leaked internal notice, Apple Store Genius Bars are going to begin providing after-purchase support of Beats hardware next week. The screenshot was posted by technology website TechnoBuffalo, which said that it was sent in by an anonymous source.
Given the minimal context, it’s impossible to tell if the document is legitimate or not, but it does corroborate a report from October along the same lines. Coincidentally, that report also featured a screenshot of an internal memo sent out to Apple service providers. Read More
By Cody Lee on Nov 13, 2014
AT&T is right now offering a $50 bill credit to Next customers who purchase a new iPhone from Apple’s online and retail stores within the next two months. Neither company is actively marketing the promotion, but, as spotted by MacRumors, it does appear in the fine print of AT&T’s Next plan.
All late model iPhones qualify for the deal, including the 5c, 5s, 6 and 6 Plus, but there are stringent requirements. The iPhone must be purchased on an existing line as an upgrade, it must be financed using AT&T’s Next plan, and it must remain active and in good standing on Next for 45 days. Read More
By Christian Zibreg on Nov 10, 2014
Born out of the Apple-Barclaycard partnership, the new Barclaycard Apple Rewards Visa card is now available with EMV Chip and PIN security, revised financing options, updated rewards with three times points on Apple Store purchase and more.
As first discovered by AppleInsider on Monday, the card earns you three reward points for every dollar spent at the Apple Store (iTunes purchases don’t qualify).
Once you earn 2,500 points, Apple will give you a $25 Apple Store Gift Card (previously, you’d get a $25 iTunes Gift Card with the Barclaycard iTunes Rewards Visa Card).
Moreover, there’s no interest on purchases made at Apple within the first 30 days of account opening, plus some other perks as well. Read More
By Cody Lee on Nov 7, 2014
Apple has followed through with plans to stop selling Fitbit devices. As noted by MacRumors, the company has pulled all Fitbit products from its online store and has begun removing them from the shelves of its retail stores as well.
Previously, Apple carried the Fitbit Flex fitness band and the classic Fitbit one, both of which connected to iOS devices. The reason behind the removals is unknown, but there does appear to be tension brewing between the two firms. Read More
By Cody Lee on Oct 17, 2014
Bose products disappeared from Apple’s online store in several countries (still in at least the UK Store) this afternoon. The change, first spotted by 9to5Mac, follows rumors that the long-standing retail relationship between the two companies has soured.
Customers will no longer come across Bose speakers and headphones in device accessory pages on Apple.com, and a search for ‘Bose’ on Apple’s website comes up empty. It’s believed that we will soon start seeing similar removals from Apple’s retail stores. Read More
By Cody Lee on Oct 15, 2014
Apple may soon stop selling Fitbit device in its retail stores, according to Recode. The outlet says that its source gave no meaningful reason for why it’s decided to pull the products, but it may have something to do with its upcoming Apple Watch.
Introduced at last month’s media event, the Apple Watch is billed as a device capable of handling a number of smartphone tasks, as well as tracking and analyzing various health and fitness data. This would put it in direct competition with Fitbit. Read More
By Cody Lee on Sep 12, 2014
Following their unveilings on Tuesday, Apple has made both the iPhone 6 and iPhone 6 Plus available for online pre-order. I want to be up front and say that I have not seen the online store (website) come back up yet, but myself and a number of readers/colleagues have managed to place orders through other avenues.
It seems like people are having the most success with the Apple Store app. It takes some patience, and maybe even a few tries, but that’s how I placed my order, and was able to opt for in-store pickup. Otherwise, you can try your carrier’s website—I see some folks on Twitter have had luck ordering with AT&T and Verizon.
By Cody Lee on Sep 11, 2014
Apple has just taken its online store down, ahead of the pre-order launch for the iPhone 6 and 6 Plus. Beginning at 12:01 am Pacific Time, or 3:01 am Eastern Time tomorrow, customers will be able to place pre-orders for both of the handsets.
Apple unveiled the 6 and 6 Plus at a major media event on Tuesday, announcing that both models have bigger screens than any other iPhone before them. The iPhone 6 has a 4.7-inch display, and the iPhone 6 Plus has a larger 5.5-inch display.