By Cody Lee on Oct 17, 2014
Bose products disappeared from Apple’s online store in several countries (still in at least the UK Store) this afternoon. The change, first spotted by 9to5Mac, follows rumors that the long-standing retail relationship between the two companies has soured.
Customers will no longer come across Bose speakers and headphones in device accessory pages on Apple.com, and a search for ‘Bose’ on Apple’s website comes up empty. It’s believed that we will soon start seeing similar removals from Apple’s retail stores. Read More
By Cody Lee on Oct 15, 2014
Apple may soon stop selling Fitbit device in its retail stores, according to Recode. The outlet says that its source gave no meaningful reason for why it’s decided to pull the products, but it may have something to do with its upcoming Apple Watch.
Introduced at last month’s media event, the Apple Watch is billed as a device capable of handling a number of smartphone tasks, as well as tracking and analyzing various health and fitness data. This would put it in direct competition with Fitbit. Read More
By Cody Lee on Sep 12, 2014
Following their unveilings on Tuesday, Apple has made both the iPhone 6 and iPhone 6 Plus available for online pre-order. I want to be up front and say that I have not seen the online store (website) come back up yet, but myself and a number of readers/colleagues have managed to place orders through other avenues.
It seems like people are having the most success with the Apple Store app. It takes some patience, and maybe even a few tries, but that’s how I placed my order, and was able to opt for in-store pickup. Otherwise, you can try your carrier’s website—I see some folks on Twitter have had luck ordering with AT&T and Verizon.
By Cody Lee on Sep 11, 2014
Apple has just taken its online store down, ahead of the pre-order launch for the iPhone 6 and 6 Plus. Beginning at 12:01 am Pacific Time, or 3:01 am Eastern Time tomorrow, customers will be able to place pre-orders for both of the handsets.
Apple unveiled the 6 and 6 Plus at a major media event on Tuesday, announcing that both models have bigger screens than any other iPhone before them. The iPhone 6 has a 4.7-inch display, and the iPhone 6 Plus has a larger 5.5-inch display.
By Cody Lee on Sep 11, 2014
It looks like Apple will be giving folks who pre-order the iPhone 6 and 6 Plus the option to pick up their devices in-store, rather than having to wait for them to be shipped to their houses. The retail iPhone page on Apple’s website invites users to pre-order the new handset, and choose to “have it shipped to you for free, or pick it up in store.” Read More
By Cody Lee on Sep 10, 2014
Apple is looking to utilize a new reservation system for customers lined up outside of its retail stores for the iPhone 6, reports 9to5Mac. According to the site, the company has been handing out training materials to employees for the new system, which is called “Reservation Pass.”
Reservation Pass is described as a virtual queue of sorts, allowing Apple employees to manage crowds and stockpiles more efficiently on hectic launch days. The system tracks customer line position, and syncs with a store’s inventory to make sure there are enough devices in stock. Read More
By Christian Zibreg on Sep 7, 2014
Here’s another piece of evidence to help complete the Apple mobile payments puzzle: according to a new report by 9to5Mac, Apple and Disney stores in the United States have been upgrading in-store iBeacon transmitters and NFC sensors ahead of the company’s big reveal on Tuesday.
The upgraded sensors, which include the new Gimbal Series 20 Proximity Beacons, will allow the companies to track customers inside their stores with an even greater degree of precision.
As it’s been widely reported, both the iPhone 6 and iWatch are rumored to be outfitted with a Near-Field Communication (NFC) chip to support mobile payments. It’s “one of the hallmark features” of the iPhone 6, according to Wired. The Apple wearable device has “a role in mobile payments,” too, as per The Wall Street Journal. Read More
By Christian Zibreg on Aug 5, 2014
Well, it had to happen someday. Call it a stroke of bad luck or inattention on my part, but it only took a fraction of a second for my shiny new iPhone 5s to slip out of my hand and fall on the concrete face down, just a few short weeks after purchasing the device! For the record, I am the type of person who handles my devices with utmost care so you could imagine my sorrow and feel my heartache.
Now I’m left with a pricey device that has a damaged screen with nasty cracks appearing all the way down to the steel Touch ID ring. A quote my nearest Apple Store gave me for an out of warranty screen replacement was just unbearable. And, it would take them at least a week to, or even more, to service the device, which was unacceptable to me.
Worse, iFixit at the time didn’t yet sell an iPhone 5s screen replacement kit. In addition, history has taught me all to well to avoid inexpensive screens sold on eBay. More often than not, these third-party components don’t hold a candle to Apple’s Retina screen in terms of color accuracy, overall image quality and touch sensing.
Luckily for our U.S. readers, after introducing in-store iPhone 5c screen repairs back in January, Apple Stores in the United States can now replace your damaged iPhone 5s screen in a matter of an hour… Read More
By Cody Lee on Jul 17, 2014
On Tuesday, Apple launched a new service in Japan called ‘iTunes Pass.’ The service allows customers to purchase iTunes Store credit from an Apple retail store using Passbook, eliminating the need for physical gift cards and redemption codes.
At the time of launch, it was unclear if Apple intended to roll out iTunes Pass to other countries, or if it was merely just testing the waters for a bigger project. After 24 hours, that question was answered tonight when the service popped up in the US… Read More
By Cody Lee on Jul 15, 2014
As expected, Apple has officially launched its iPhone and iPad trade-in program in Australia today. The company made the announcement via a statement provided to an Australian MSN affiliate this morning.
Customers can receive a maximum of A$250 (or roughly $234 USD) for their iPhones, and A$215 ($202 USD) for iPad trade-ins. Newer devices like the iPhone 5s and 5c are not eligible, nor are first-gen models… Read More
By Christian Zibreg on Jul 1, 2014
Ace Metrix’s ad-watching data compiled by Bloomberg has revealed that Apple’s in-house advertisements are scoring lower than those created by its long-time ad agency, TBWA\Media Arts Labs. This includes Apple’s TBWA-produced iPhone 5s television campaigns such as ‘Gigantic’ and ‘From the Heart’.
Small wonder, then, that Apple has decided to use various motifs from these successful commercials inside its retail stores, starting with the installation of the brand new backlit wall graphics at select locations… Read More
By Cody Lee on Jun 30, 2014
MacRumors is reporting that Apple is set to launch its annual ‘Back to School’ promotion in the US and several other countries beginning tomorrow—Tuesday, July 1st. The company runs the promo at various times in different regions, depending on their respective educational calendars.
According to the site, Apple will be offering up iTunes Store/App Store gift cards to students that purchase a Mac, iPad, or iPhone. Similar to last year, it sounds like students will receive a $100 App Store gift card for the purchase of a new Mac, and a $50 card for new iOS device purchases… Read More
By Christian Zibreg on Jun 17, 2014
Apple Retail is kicking off its annual free summer camps for kids eight to twelve years old. This time around, three-day workshops will center around filmmaking and interactive storytelling with apps like iMovie and iBooks Author on Macs and iPads.
Apple wants to educate youngsters on the basics of making movies and creating interactive books, complete with their own illustrations and sound effects. Each workshop, according to the firm, ends with the Apple Camp Showcase “so campers can share their finished projects”… Read More
By Cody Lee on Jun 12, 2014
Angela Ahrendts began here tenure as Apple’s senior vice president of retail and online sales in early May. The former Burberry CEO has made a good first impression in her first month, garnering praise from folks inside and outside the company.
Today, Ahrendts sent out her first memo to Apple retail employees, which officially sets the tone for her incumbency. In the letter she thanks everyone for their hospitality, and pledges to continue to evolve the customer journey in stores and online… Read More
By Cody Lee on Jun 12, 2014
Last night, Apple posted a video to its official YouTube channel showing off its newest retail store in Japan. The store is located in Omotesando, Tokyo, and it includes a brushed aluminum staircase and other unique architectural features.
Photos of the outside of the store surfaced in May, showing what appeared to be a power-saving green curtain of foliage draped down one wall. But this new video from Apple takes you on a brief virtual tour of the entire multi-floor building… Read More
By Cody Lee on Jun 6, 2014
According to a new report from 9to5Mac, Apple is preparing to begin offering prepaid and month-to-month iPhone plans in its US retail stores. This will mark the first time in the US that customers will be able to go into an Apple Store, and walk out with a prepaid iPhone.
Customers will be able to purchase an iPhone at full retail, pick from a handful of prepaid or month-to-month plans offered by AT&T, T-Mobile and others, and have it activated in-store. The initiative is part of a larger effort by Apple to bolster non-subsidized iPhone sales… Read More
By Cody Lee on May 30, 2014
Last week, Apple’s Lisa Jackson spoke at the Fortune Brainstorm Green conference about the company’s efforts to reduce its carbon footprint. She noted that all of its data centers run on renewable energy, and it’s working toward a similar goal with its retail stores.
And today we get a glimpse of those efforts with photos of a new Apple Store in Tokyo, Japan. The store, which is expected to open next month, features an eco-friendly design with a curtain of thick vines on at least one wall that will help control the store’s climate… Read More
By Cody Lee on May 23, 2014
Apple has launched a new promotion on its web store, which gives customers free shipping on all online orders through the end of the month. It doesn’t give a specific reason for the event, but we’re coming up on both Memorial and Father’s Day.
While Apple has long-offered free shipping on orders over $50, this deal would allow you to purchase a case, Lightning cable, or any other low-cost accessory without having to spend the extra $4-$6 (depending on location) for standard shipping… Read More
By Cody Lee on May 19, 2014
Apple’s former SVP of retail John Browett left a bad taste in everyone’s mouth. After just six months in the position, it was pretty clear he wasn’t right for the job, and Tim Cook fired him. And not only that, but he spent over a year finding a proper replacement.
The good news is, that replacement was Angela Ahrendts, and by all accounts she’s nothing like Browett. In fact, according to a new report from 9to5Mac, she has already visited a number Apple Stores in the the San Francisco area, and the employees love her… Read More
By Cody Lee on May 19, 2014
Last month, Apple expanded its in-store trade-in program to include iPads. Under its Reuse and Recycling initiative, the program allows users to bring in their old iPads and trade them in for store credit, based on model, condition and other factors.
Initially, the option was only available at Apple stores in the US and Canada, but the company has expanded it overseas this week. Reports are coming in this morning that the iPad trade-in program is now available in France, Spain and Germany… Read More