By Christian Zibreg on Aug 5, 2014
Verizon Wireless may be the nation’s #1 carrier, but that doesn’t mean it’s America’s most beloved wireless provider. Notorious for the love-hate relationship with its customers, Verizon frequently draws ire of the press and consumers alike who crucify the company and criticize its questionable business practices.
In the wake of a series of customer-friendly moves by T-Mobile, collectively branded under the ‘Uncarrier’ tagline, one after another horror story concerning Verizon is getting unfold and making headlines.
The press likes to dis Verizon as a greedy corporation that shamelessly takes its customers for a ride under the presumption that everyone else is doing it, too. Verizon’s past and present business practices have been ticking me off for quite some time so here’s why I’d literally rather throw my money into a fire pit than give it to them… Read More
By Cody Lee on Jul 30, 2014
Last week Verizon announced a new ‘network optimization’ initiative to start throttling data users. Beginning in October, the carrier is going to start slowing the speeds of the top 5% of its unlimited LTE customers when they’re connected to a busy cell site.
Obviously, VZW subscribers weren’t very happy with the news, and apparently neither was the FCC. Federal Communications Commission Chairman Tom Wheeler sent a letter to Verizon today saying that he was “deeply troubled” by its new throttling plans… Read More
By Cody Lee on Jul 25, 2014
Back in 2011, Verizon began throttling data output for the top 5% of its 3G customers on unlimited data plans. The carrier had just picked up the iPhone, and was in the process of rolling out its LTE network, so it needed a low-cost way to save bandwidth.
Fast forward to today, and Verizon issued a press release announcing a similar policy for LTE customers. Starting in October, the company plans to start “optimizing its network,” which is a nice way of saying it’s going to start throttling high-volume users… Read More
By Jake Smith on May 20, 2014
Verizon Wireless has announced the roll out of its Voice over LTE technology – better known as VoLTE – will begin across the US later this year.
The new technology will move Verizon’s LTE service past data and will offer an HD Voice experience, using the AMR-wideband standard. “This solution provides the best voice quality available now and allows for future interoperability with others using the standard,” Verizon claims. Read More
By Christian Zibreg on May 19, 2014
The nation’s top carrier Verizon Wireless on Monday announced it has started utilizing AWS spectrum to bring double-fast fourth-generation Long-Term Evolution (LTE) network in select U.S. markets.
Marketed under the XLTE moniker and launching today, the faster network can be used on XLTE-ready smartphone such as the iPhone 5s, Samsung’s Galaxy S5, the HTC One M8, BlackBerry Q10 and many others… Read More
By Jake Smith on Apr 15, 2014
Apple has entered into the “Smartphone Anti-Theft Voluntary Commitment” with HTC, Motorola, Samsung, and others, to curb the smartphone theft epidemic that has been plaguing many city streets.
Under the voluntary agreement, the manufacturers are planning to add several new security features to their smartphones going on sale after July 2015, to make for an industry standard.
Under the Commitment, manufacturers’ smartphones must: Read More
By Cody Lee on Mar 13, 2014
T-Mobile announced today that it has plans to upgrade its entire 2G/EDGE network to 4G LTE. The carrier, which is the fourth largest in the US, says it hopes to be halfway complete with the upgrade by the end of 2014 and expects to be substantially complete by the middle of next year.
The promise to quickly bring its network up to speed with its competitors should help appease customers, who complain of lower speeds in rural and suburban areas. While T-Mobile currently has LTE in many major US cities, a lot of its coverage map is still made up of EDGE and HSPA… Read More
By Christian Zibreg on Feb 21, 2014
Verizon last September announced that it has reached an agreement with Vodafone to buyout its 45 percent stake in Verizon Wireless in one of the largest corporate acquisitions in history.
In December, the Big Red carrier won necessary approvals from the Federal Communications Commission and today the company announced that the acquisition has been completed - Verizon now owns 100 percent of the “industry-leading U.S. wireless carrier”… Read More
By Christian Zibreg on Feb 13, 2014
Caving in to competitive pressure, the nation’s top carrier Verizon Wireless today launched a more competitive shared data family plan which comes with unlimited international messaging, double the monthly data allowance, a complimentary 25GB of cloud storage and more.
Unimaginatively dubbed MORE Everything, the new plan doubles the monthly cap from 500MB to 1GB for Verizon’s $40 a month plan. The $50 plan has gone from 1GB to 2GB and the $60 plan doubles your monthly data cap from 2GB to 3GB.
But that’s not all as Verizon has decided to introduce line discounts for customers enrolled in its Edge early upgrade program. If you’re using up to eight gigabytes of data per month, Verizon will treat you to a line discount of $10, or $20 in the case of plans that include ten or more gigabytes of data per month… Read More
By Christian Zibreg on Feb 12, 2014
Verizon Wireless, the nation’s top wireless carrier by subscribers and revenue, announced Wednesday its same-day delivery service is now available in an additional ten cities in the United States. The expansion comes on top of the five launch markets.
In July 2013, Verizon became the first wireless carrier to offer this service with a pilot program in Philadelphia, which was then expanded in October to include New York City, Dallas, Pittsburgh and San Francisco. The Big Red carrier charges $19.99 to get your mobile device delivered the same day, with delivery guaranteed by 7pm local time… Read More
By Cody Lee on Feb 10, 2014
J.D. Power and Associates published its bi-annual report on wireless customer care performance this week, ranking the top 4 US carriers based on various stats related to customer service.
The marketing research firm asked more than 7,000 subscribers how satisfied they were with the customer service they received from their cell phone provider, and here is how they scored… Read More
By Christian Zibreg on Jan 21, 2014
Verizon Wireless, the nation’s top wireless carrier, on Tuesday reported its earnings for the 2013 holiday quarter. Despite notable gains from T-Mobile, whose attention-seeking CEO earned his company a lot of coverage while lambasting competitors, Verizon has managed to add 1.6 million new contract subscribers during the Christmas quarter of last year, pushing its total subscriber count to 102.8 million customers.
Quarterly net income of the wireless division was $5.07 billion on $21.1 billion in revenue, or $7.9 billion on $31 billion in revenue for Verizon Communications.
The figure compares favorably to a massive $1.93 billion loss in the fourth quarter of 2012, attributed to the damage caused by Hurricane Sandy and rising costs in employee pensions. More tidbits below the fold… Read More
By Christian Zibreg on Jan 7, 2014
As first hinted back in November, Deutsche Telekom-owned Un-carrier, T-Mobile USA, just bought $3.3 billion worth of spectrum from Verizon Wireless, the nation’s top wireless carrier announced yesterday. The newly gained 700MHz spectrum licenses from Verizon should allow T-Mobile to take advantage of the low-band airwaves in nine of the top ten U.S. markets and 21 of the top 30.
What’s in it for you? Think better 4G coverage in rural areas and inside buildings. T-Mobile paid $2.36 billion in cash and $950 million worth of spectrum, by the way.
Oh, and T-Mobile’s CEO John Legere trolled AT&T’s CES 2014 party like a boss and got thrown out in the process. More on that right below… Read More
By Christian Zibreg on Dec 10, 2013
The nation’s top wireless carrier, Verizon Wireless, last month admitted its strained network in major cities such as New York, San Francisco and Chicago was underperforming, with many users experiencing their 4G data throughput dropping to slower 3G speeds.
Verizon yesterday blamed the sub-par network quality on “capacity constraints” and argued these data throughput hiccups are now a thing of the past as the carrier has successfully fixed its network in New York City… Read More
By Cody Lee on Dec 6, 2013
Back in September, Verizon announced that it had reached an agreement with Vodafone to purchase its 45% stake in Verizon Wireless. The carrier, which was founded in April of 2000, has thus far been a joint venture between the two companies.
With a purchase price believed to be approaching $130 billion, the deal will go down as one of the largest acquisitions in history. And it looks like it will be happening sooner, rather than later, as the FCC has just given the transaction its approval.. Read More
By Christian Zibreg on Nov 20, 2013
It is no secret that T-Mobile USA, the nation’s fourth-largest wireless carrier, could use some additional spectrum to expand its network and improve the quality of its coverage.
According to Reuters, the Deutsche Telekom-owned telco is mulling the possibility of buying $3 billion worth of additional spectrum from its rival Verizon Wireless.
A source familiar with the matter told Reuters yesterday evening that T-Mobile might agree to the price as it needs more to bolster up its network coverage and quality… Read More
By Christian Zibreg on Nov 13, 2013
When was the last time you heard a major United States wireless carrier admit that its network is facing pressure to meet the needs of its users? That’s exactly what Fran Shammo, Verizon’s chief financial officer, said in response to reports that its LTE network is folding under pressure in major cities such as New York, San Francisco and Chicago.
The network strain results in some users in metropolitan areas seeing their data throughput dropping to slower 3G speeds. Verizon blames its deteriorating network quality on “capacity constraints.”
The company has promised to allocate more resources toward fixing the network in high-congestion areas so that these slowdowns dissipate by the end of the year… Read More
By Cody Lee on Nov 7, 2013
Yesterday, AT&T announced that it has flipped the switch on its LTE network in 14 new markets this week. Places like Peoria, Illinois; Des Moines, Iowa; and St. Cloud, Minnesota now have access to the carrier’s 4G network.
Obviously, if you’re an AT&T customer with an LTE-capable device in one of these areas, this was huge. But the even bigger news is that this latest rollout brings the total number of AT&T LTE markets to 461—39 shy of Verizon… Read More
By Ed Sutherland on Oct 17, 2013
When it comes to smartphone satisfaction, carriers are key. That’s the central finding of J.D. Power, which Thursday released its latest study indicating Apple and Samsung lead in satisfaction across all four major U.S. providers.
When it comes to the iPhone, customers of long-time Apple partners Verizon and AT&T love the Cupertino, Cupertino, company’s smartphone lineup, more than any other smartphone brand.
As for South Korean Samsung, Sprint customers report are most satisfied by the Galaxy family of smartphones. Which U.S. carriers do the best job supporting smartphones? According to the study, AT&T and Sprint report the greatest satisfaction, followed by T-Mobile and Verizon Wireless… Read More
By Christian Zibreg on Oct 17, 2013
The leading wireless telco in the United States, Verizon Wireless, this morning released its third quarter results revealing 3.9 million iPhone activations (which is different than the actual unit sales).
It’s the same as its previous quarter and 26 percent up from 3.1 million iPhone activations in Q3 of 2012.
Apple’s share of total smartphone activations at the Big Red carrier, however, has jumped from 43 percent in the second quarter of 2013 to as much as 51 percent of the 7.6 million total smartphone activations in the third quarter.
Due to iPhone supply constraints, there will be some carryover in sales to the fourth quarter, Verizon cautioned. Year-over-year smartphone activations at the carrier were up by 26 percent and revenue improved 4.4 percent to $30.28 billion, CFO Fran Shammo said in an earnings call with investors. More tidbits after the break… Read More