As we posited yesterday, the flub that was the first demo of Face ID on stage by Craig Federighi during the iPhone X event wasn’t caused by a shortcoming of Apple’s new authentication feature, but rather happened by design.

In a statement to Yahoo’s David Pogue, Apple explains what happened:

“People were handling the device for stage demo ahead of time,” says a rep, “and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.” In other words, “Face ID worked as it was designed to.”

If your iPhone is quipped with Touch ID, you can actually replicate this yourself. Simply press a finger that is not registered with Touch ID multiple times on the sensor. After five attempts, your iPhone will lock out and say “your passcode is required to enable Touch ID.” This is a similar situation that happened there with Face ID.

Regardless of the reason, this is still a flub. Yes, Face ID worked as it was supposed to, but this accidental lock out just made for a botched demo, which is really unfortunate.

Personally, I think we should just move on and wait to get our hands on the iPhone X to judge the reliability of Face ID ourselves.

  • Rob

    Apple, I forgive u, now hurry up and take my money!

    • credulousgeek

      Haha loved that lets wait

    • CuBoy531

      I have people asking me to preorder. 6 iPhone X orders so far. Here Apple Apple Apple, $$$$$, where are you?

    • Fanboy 

      LOL, agreed! #X

  • Load of Truth

    I’m pretty sure that’s an exaggeration of what happened. It was looking for Craig’s face and didn’t find it twice and then asked for the pincode. Maybe Faxe ID was looking for faces before Craig took he phone but It looked like two misfires.

    • malhal

      That’s not how it works. It asks for pin code when swiping up, which he didn’t do the first time. If he had swiped up then the pin code would have shown because as Apple said it was already in pin code mode.

  • Sharukh Mohammed


  • czbird

    Will it bend?

    • Mr_Coldharbour

      Yes, and it will blend too.

    • It’s a slab of glass, how can it possibly bend?

    • MMA Rules

      Will it explode

  • Pedro Miguel Sousa

    touch ID fails sometimes i had iphones before i had a galaxy s6 s7 now i have an s8 Plus and the fingerprint and iris scanner fail sometimes no system is 100% perfect but people make a big deal when it’s apple

    • Blacklight: Retribution

      Fandroids always wait to bash Apple.

    • Fanboy 

      TouchID has literally never failed me, and the 2nd generation is ridiculously fast.

    • MMA Rules

      Mine fails too

  • CaptainHappy

    Why isn’t it being released next week… -.- bloody Apple making me wait to give them my money.

    • John

      Supply constraints, I assume.

  • Tommy Gumbs

    So basically this can be an issue that Apple will need to address. That is, if the phone is constantly trying to “faceID” when picked up. It would be annoying to constantly have to enter your password because of that issue.

    • Agreed. I have kids that grab my stuff all the time, and I can see having to enter my passcode more times that I would want to in any given day. Again, we’ll see with actual use of the device.

      • John

        Disagree. In my head, what they have said makes sense in that the system did what it was supposed to do.

        You as the consumer needs to weigh up the pros and cons (as with any purchase) and accept that if you buy this, anyone who looks at your phone may try and unlock it as that’s how the system is designed.

        I’ll also go out on a limb here and assume that no one here knows how Samesung combats this issue?

    • John

      Rubbish. Why does this NEED to be addressed? It’s exactly the same as if someone picked up your phone and started pressing the Touch ID.

      • Except this time, no one needs to pick up your phone. Say your friends presses the power button to see what the time is, and Face ID scans the face. Or you are doing it yourself, and the phone is constantly getting unlocked, when all you wanted was to check the time.

        Apple needs to add a Face ID toggle to the lock screen Control Center, so that it can be disabled quickly whenever.

  • Don’t matter. I want it anyway, regardless the unhappy block in the demo stage!

  • Dao Sasone

    It was obviously a failed. Why that ho ho ho reaction. That’s not professional. Because he was totally surprised. They’ve been experimenting with it so I’m sure they know all the defects of and failure of each product. I’m sure the delay availablity is due to trying to correct this matter. Not supply chain

    • :D

      Did you even read the article?

  • Bespin

    Lack of preparation, just like lack of security fro entire everything being massively leaked twice. I would not trust this new Apple after last five years of efforts. The only consistent performance effort is in raising prices and fragmenting choice

    • John

      I bet you’re also gonna tell us that every face “capture” is beamed back to the mothership and stored against each device and Apple ID.

      You sir, are a muppet.

      • Bespin

        No , what I’ll tell you is this large Apple press corp will be out of jobs soon as no one cares about Apple anymore and the does that still claim they do are in denial. Can apple press corp retain now that Apple is a done? Doubt it.

        That last 30 years was fun, maybe time to retire. I feel bad for the new apple beat writers.

  • Abhinav Chaudhary

    No one asked for this stupid FaceID, if they wanted to implement they should have kept the TouchID as well, Sony Xperia phones had finger print sensor on the side where their lock button was. Now imagine a situation where you are in a class and want to unlock your phone, well say thank you to the FaceID now you have to type in your passcode like it’s 2012 cause you can’t pull out your phone and keep it infront of your face, teacher will notice.
    Now imagine walking on a sideway and you have to unlock your phone, boom block your face, thanks to FaceID.
    Imagine driving, boom face blocked, this one is serious in terms of road safety (remember people jumping onto highways to catch pokemon).

    But don’t worry all this can be avoided by going old school and use your passcode instead, cause why not?

    • Jay

      You could still buy the 8, 7, and 6S as they are still for sale. They made a mistake removing the Touch ID but plenty of people will still buy it because they won’t think of these scenarios..

      Hopefully next year the tech will be in place to include both together but I know which one I’ll be using. Another issue will come with FaceID when the screen is broken and the cameras cannot see through the cracks to authenticate the face..

      • Bespin

        Use both together, crazy talk they can barely get one working.

      • Abhinav Chaudhary

        Haha, that’s why we needed TouchID. When you implement something new you just don’t take the preceding tech. Like when CD players came out, car companies did not just remove tge cassate players, instead we had both. USB 3.0 came out, laptos had both the ports (2.0 and 3.0), gradually with time the transaction takes place. Even a human takes 9 months to be made, it’s not like you had xxx and the very next day you’re asking your wife to deliver.

      • Bespin

        I see lots of PIN action for those clueless users left. AOL still has 50,000 paying subscribers.

      • bashir

        Just like you said , the tech to include them both I guess is not available, will see next year

      • Abhinav Chaudhary

        Wow broken screen scenario is what I never thought of. Yes the only good that came out of the Apple event was Watch 3, which is dope. And yeah iPhone 7 prices will go down.

    • :D

      You don’t need to hold it in front of your face – it works from an angle. You basically just need to be able to look at it.

    • Alistar Ian

      What kind of situations do you get into that your face is constantly getting blocked?

      And really, you shouldn’t be using your phone while driving. Well, you probably shouldn’t be drivingat all, since you seem to have “boom block your face” situations all the time, and you won’t be able to see the road when your face is blocked. smh

    • Alejandro Delgado

      As simple as: don’t like it, don’t buy it

      • smtp25

        Yeah this is a fanboy site, don’t bring you valid criticisms here /s

      • Alejandro Delgado

        lol so his point is valid but mine is not? Riiiight. Both are, i just have a different opinion than him, that’s all.

      • MMA Rules


  • Jay

    So wait, while setting up it tries to scan multiple face and everyone of them tried to slide up to unlock the device I think not…I doubt every face scan counts as an attempt at unlocking the device.

    • :D

      No, other people whose faces aren’t registered on the device were using the device before the demo. That caused multiple failed unlocks which led to the passcode requirement. It’s a security feature. Apple didn’t describe it as well as they should have.

  • nonchalont

    Face ID will be nice, now I don’t have to worry about my sweaty/wet finger not registering with Touch ID.
    ….according to Apple, my sweaty face will still register with Face ID 😀 YAY!!!!

  • Shadowelite123

    I figured this was the case, one or two failed authentications shouldn’t send it to the passcode screen just like that.

  • pokaprophet

    So my little bro grabs my X, points it at my face and runs away (he’s quick). This is troublesome. Same with thief when wirelessly charging in public places that are Qi equipped.

    • Fanboy 

      So I guess if you have your lightning connector connected to your iPhone in public thieves wouldn’t be able to steal it? #Logic

      • pokaprophet

        They could steal it, but not unlock it by pointing it at your face as they do so.

  • K3NSH1R0

    I thought it was either it hadn’t been used for a while or that someone tried to unlock it other than who was registered (Craig).
    It didn’t bother me at all but I’m amazed at how much of a big thing it’s become….hopefully it’s put a few off so I can get mine