iOS 10 Lock screen status bar teaser 001

Some folks with iOS 10 beta 2 installed on their iPhone are finding that they’ve been locked out of their Apple ID account, unable to perform a password reset. As per a new thread on Reddit, the problem seems to affect a portion of iOS 10 beta 2 users whose Apple ID account has been protected with Apple’s two-step authentication system, which requires both a password and a one-time six-digit code when using iCloud on a new device.

We’re posting this as convenience for those who have been affected. If you’re seeing this, you probably don’t need to worry about your Apple ID being hacked and unrecoverable, it’s just a bug in iOS 10 beta 2.

After receiving a message that their Apple ID account has been locked for security reasons, the prompt offers an Unlock Account option by way of verifying one’s identity, but it doesn’t work as intended. as iOS reports that the password cannot be reset due to “a server error”.

Folks who took to @AppleSupport on Twitter have been told that Apple cannot reset their password because they’re using the two-factor authentication system.

The official support document detailing two-factor authentication for Apple IDs acknowledges as much, clearly stating that “Apple Support can answer your questions about the account recovery process, but can’t verify your identity”.

However, customers can request account recovery via this link, which kicks into action an automatic process designed to get them back into their account as quickly as possible while denying access to anyone who might be pretending to be them.

“It might take a few days—or longer—depending on what specific account information you can provide to verify your identity,” explains Apple.

It should be mentioned that this seems to have happened to some folks on the stable iOS 9.3.2 release as well as iOS 9.3.3 betas, according to posts on Reddit, so we cannot conclude with 100 percent certainty this is caused by the iOS 10 beta 2.

Have you been affected by this and if so, what did you do in order to re-gain access to your Apple ID?

Source: Reddit

  • racerhomie2

    thats why non devs should not use DP firmwire folks

    • KinkyNothing

      Has a certain truth in it, I must say

    • TechnoBuff

      It is quite silly when people use beta software and complain aggressively about it.
      Its called BETA for a reason.

    • Zack Morris

      I agree to some extent but the article did state, “It should be mentioned that this seems to have happened to some folks on the stable iOS 9.3.2 release as well as iOS 9.3.3 betas, according to posts on Reddit, so we cannot conclude with 100 percent certainty this is caused by the iOS 10 beta 2.”

      So we can’t really conclude its a beta thing.

    • Ramandeep Jassal

      I’m affected by the issue despite being a registered developer! You only need one device on the beta for it lock you out from all your devices.

    • john snow

      That is cloud issue. It happened for 9.3.2 stable users not only DP

  • i m so sorry for the affected users – NOT xD

  • Wilber Alexander Flores

    I feel like since I updated to iOS 10 but kept my watch at 2.2.1 or whatever the last one is that it just drains quick so I went back to iOS 9.3.2 and same shit my watch drains quick like from 8:30am to now it’s dropped about 20% where before it would almost had 24 hours on on charge

    • Shinonuke

      Are you a developer?

      • techfreak23

        I don’t think that really matters for his issue…

      • Shinonuke

        Oh it does. I would follow up with what is the causation and what is recommend to remedy the situation. Speaking from just logic, his watch should not continue to lose power after he reverted back to iOS 9.

      • techfreak23

        You asked if he was a developer though, which is irrelevant. His watch should not continue to lose power if it was the beta that was the cause of the issue, which it appears to not be since the issue persists after reverting back to iOS 9. It is likely a bug with his watch like it was for mine.

      • Shinonuke

        Then it make sense that if he was a developer then he would have known that. Apparently, he is not. Folks like him is contributing to the negative response for an iOS 10 when clearly it is the not the iOS fault. I asked a simple question with follow up questions. If he couldn’t do any kind of simple deduction (even for the layman) then it might be best to stay away from betas.

    • techfreak23

      That happened to me when I updated from watchOS 2 beta last year to the public release. I ended up having to restore my watch. Pain in the ass but it fixed it. My phone was also updated from iOS 9 beta to the public release, so I wonder if it was actually from that…

      • Wilber Alexander Flores

        Restore as in what what way? I’ve cleared all setting and stuff on the watch when u go to general and erase all content but doesn’t seem to help about 5 hours now and from 100% I’m at 44% where usually I would be at maybe 70% not sure what’s happening when before the iOS update I did it was working fine

      • techfreak23

        You have to unpair the watch and set it back up. At least that’s what I had to do to fix it. A forced reboot did not fix it nor did adjusting any settings.

    • J3ff

      i’ve had this happen and a reset of the watch fixed the battery drain. It was bad! It is annoying but just start the watch from scratch don’t start from a backup either.

      • Wilber Alexander Flores

        Man I’ve reset it like 5 times and the drain keeps happening I’m pissed barely make it through a day’s work and it’s dead where before I’d unplug it at 830am and by 9pm I’d be at 20% woke up this morning after the reset and it showed me the cable charging icons I had to do a hard reset by holding the buttons down for it to kick out of that. I’m out of warranty now so doubt Apple will do anything for free for meat this point

  • Tyler James Lopez

    It keeps asking me to re-sign in

    • Tekusbanny

      Are you on IOS 10 beta 2 ?
      I advice restoring back to IOS 9.3.2 using iTunes
      Wait for a more stable version of IOS 10

    • Me too, it’s annoying

  • Satyam Panchal

    Dame it’s scares me while reading headline .. i just. Install iOS 10 beta 2