iTunes 12.2 for OS X icon full size

Following multiple reports from disgruntled users that a glitch in iTunes is causing the software to inadvertently delete music from their personal library, an Apple spokesperson has acknowledged the issue in a statement issued to The Loop yesterday.

The company is unsure as to what might be causing this issue and has not been able to reproduce it, but it’ll still deliver an update for iTunes early next week “which includes additional safeguards”.

“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple said.

“We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”

The way I read Apple’s statement, they don’t know what’s causing this glitch because they haven’t been able to reproduce it, but they’ll update iTunes to make the confusing wording of the dialog for deleting music less intimidating.

How to fix Apple Music DRM in iTunes Mac screenshot 003

It’s unclear if the problem, which seems to affect a very small number of people, stems from Apple’s FairPlay digital-rights management and the iTunes prompt confusing users to inadvertently delete their previously matched songs.

As seen above, choosing to delete a matched song from a personal library defaults the iTunes dialog to highlight the nuclear Delete Song option, which doesn’t just remove a downloaded copy of the song from the computer but also from iTunes in the Cloud so that it’s no longer available for re-downloading.

Source: The Loop

  • 9to5Slavery

    this happened to me a long time ago.

  • I didn’t use iTunes nor iCloud to back up my files for last two months but still my music was deleted last Sunday :/

  • Storm

    I’m not sure the dialog box in the screenshot has anything to do with this: firstly, users are saying their music is being deleted without their permission (ie they are not proactively asking to delete music and so would not see that dialog box), and secondly, if a user *did* select the Delete option in that dialog box, music would be deleted everywhere (locally *and* from iCloud Music Library) and would no longer appear anywhere in iTunes, which is not what is supposedly happening (users are reporting that local music is being deleted, but is still available in iCloud Music Library, only with DRM now added).

    • Impreza

      This ^

    • Bill

      Plus, if you delete a song or songs from your iTunes, it goes to the trash can or just stays in the folder and only removes it from the iTunes interface. At least that’s how it acts for me when I delete songs from iTunes on my Mac.

  • vivalaivsca

    How can you fix a bug that you can’t replicate? How can they possibly know they are patching the right thing?

    • Impreza

      and This ^

  • zebonaut

    I lost an entire playlist of personally written recordings. Wondering if they still exist on a server.

  • FarmerBob_I

    How about a fix for iTunes just being crappy. Fired up v9 on an old Mac and the audio quality and usefulness were mind-boggling. Then v11.4 on 10.5.8 and it had great audio quality and usefulness too. What’s going on with iTunes? Shouldn’t it be getting better, than a reason to find something else?

  • justme

    it’s a shame!

    my lap with core i7, 8GB ram
    runs iTunes very slow, this is the only softwate that runs if like I had a Pentium D 700mhz and with 512mb ram.

    please fix the preformance too.
    I know… on OSX run smoothly, but c´mon, some windows users at job want to listen B1 radio.