What you should do if your Mac won’t turn on

By , Apr 11, 2016

Twelve inch MacBook Space Grey closeup 001

Most of the time when you want to use your Mac, you can just press the power button, hear a startup sound, and your computer will begin to boot up so you can use it.

Sometimes however, you don’t get so lucky. There may be a time when you go to use your Mac and it doesn’t turn on at all.

As reliable as Macs can be, there are times when they hiccup. In this piece, we’ll talk about what you can do to troubleshoot a Mac that doesn’t appear to be turning on after you use the power button.

Why won’t my Mac turn on?

Usually when you have trouble getting your Mac to turn on so you can use it, it’s going to be related to one of two things – either the display is malfunctioning, the computer is on, and you just can’t see that it is, or there is some kind of power-related issue that is preventing it from turning on as expected.

In either case, there are proper troubleshooting steps to take to try and get your Mac to work again properly. We’ll walk you through what you can do to see what the problem is below:

If it’s a display issue…

The first thing you should check for is a display issue. These are typically the easiest issues to diagnose if your Mac doesn’t appear to be turning on.

If the display is the problem, you’ll typically still hear sounds coming from your Mac when it boots up, such as the startup tone, but the screen may stay black. You might also hear sounds from the fan, see light from the sleep indicator light (if your Mac has one), and your keyboard‘s caps lock button should light up when pressed.

If you suspect that you have a display issue because you have any of the aforementioned symptoms even though your display is black, then you might want to read our tutorial on troubleshooting display issues on your Mac.

Sometimes, Macs can be a little finicky when they fall asleep. I’ve found that my Mac falls asleep and intermittently becomes difficult to wake back up. You should always check to make sure your Mac isn’t just sleeping, as that could be the case.

If it’s a power issue…

Power issues are a little more problematic than display issues; they seem daunting because they’re much more difficult to troubleshoot in some cases. If you’re having a power issue, you likely won’t see any lights or hear any sounds coming from your Mac at all when you try to turn it on. Instead, it’ll just sit there like a paperweight, leaving you to scratch your head.

Here are some of the things you can check if you suspect a power issue to be the cause of your Mac not turning on:

  • Make sure your power connection is good – If you pulled a little too hard on your power cord the last time you used it, it may have unseated itself slightly from the wall outlet. Try to push it all the way into the power outlet to make sure you’re getting a good electrical contact.
  • Verify that the power outlet works – If you recently had a power surge, or the outlet is old, it may have just stopped working. Try plugging something else into it, such as a lamp, and see if that works in the outlet you’re using for your Mac.
  • Check that the AC adapter is working – If your plug or AC adapter is busted, it’ll stop powering your Mac. In some cases, you may need to buy a new one because it was damaged during a power surge or was broken from a fall, drop, or wire shear.
  • Make sure the battery is charged – Mac notebooks can run out of battery, and in these cases, the computer will go into a deep sleep power mode and won’t turn back on until it’s been charged a little. Try leaving the computer plugged in for a while, and then try to turn it on again.
  • Disconnect power-hungry accessories – If you have a lot of accessories plugged in to your computer, such as USB printers, hubs, or mobile devices that use a lot of power, you may want to try unplugging them. These devices draw a lot of power and, in some cases, can prevent the machine from turning on, especially if you’re on battery power only.
  • Try a hard restart – You can press and hold the power button on your Mac for 10 seconds to drain any residual energy, and then try to power the Mac on normally afterwards. This sometimes jump-starts things.
  • Reset the computer’s SMC – Your Mac’s system management controller controls a lot of hardware-based operations on your device. Power management is one of the things the SMC controls. We have a detailed guide on how to reset the SMC that you may want to follow to get things in working order again.
  • Check the RAM – If you recently installed new memory, or upgraded the memory in your Mac, it may have been seated improperly. You may need to re-open your computer and re-seat the memory so that it’s properly installed. If you don’t seat the memory all the way, the computer will fail to boot because it has nowhere to start storing information for the boot up.
  • Call Apple Support – If none of the above troubleshooting steps have been successful in getting your Mac to turn on how it should, you will need to contact AppleCare to get the problem resolved. If your computer is under warranty and it is a hardware issue, then the problem will be fixed for free – if not, you may need to pay for repairs.

Wrapping up

That’s about all you can do to troubleshoot a Mac that won’t turn on. Hopefully one of the above troubleshooting steps worked for you and now you can operate your Mac again after a frustrating moment of not being able to.


Has your Mac ever failed to turn on? Share your experience and solution below!

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  • Tim

    My MacBook Air 2013 512gb wouldn’t turn on after trying everything. I just left it alone and after a couple of days it worked. Problem now is that when I switch it on it takes about 15seconds before I can hear the chime (which is too long). No problem when restarting. And sometimes it can’t wake up from a deep sleep, I have to hold the power button and restart it. Help anyone??

    • Mr_Coldharbour

      Best thing to do is contact Apple Care if you’re still under warranty and/or you happen to have an Apple Store in you’re town/city/state/country. You can also have them give you a call at your convenience, or live chat with them. They’ll help. I’d post the link but they’re moderated and my post might not even get posted. Go through their support section of their website. Good luck.

      • Tim

        Didn’t want to go there since they will take forever will my daily driver but I guess I have no choice

      • Mr_Coldharbour

        Could take a week or two depending on where you are, but most importantly, they WILL repair your Mac or even just as likely, give you a brand new one. Speaking from experience here.

    • 9to5Slavery

      Check the battery health. IDB posted an article about it. I had to buy another battery and install it into macbook. the 2nd one bought that wasn’t the cheapest (1st one cheapest and karma happened) .

      • Tim

        I even tried taking out the battery and it still wouldn’t work properly. I’m taking it to the iStore today.

      • 9to5Slavery

        no no you need to replace the battery, not take it out.

      • Tim

        You really think it’s the battery? Diagnostics suggests the battery might need replacing in the near future. I will get it replaced. Thanx

  • Amit Soni

    I don’t know should I do..cuz I don’t hv one.. :/

    • 9to5Slavery

      I have one but I don’t want to do it because I have one.