How to check your local Apple Store Smart Keyboard and Apple Pencil inventory

By , Nov 18, 2015

Apple Store iPad Pro Apple pencil smart keyboard

It’s been over a week since I’ve had my iPad Pro, and I’ve still yet to snag an Apple Pencil or a Smart Keyboard. The prospects of obtaining either of the vital iPad Pro peripherals from Apple’s online store doesn’t seem good. Shipments are currently slated 4-5 weeks out in most cases, and in store personal pickup doesn’t even appear as an option when checking out.

The situation is so bad that eBay scalpers are taking advantage and selling the Apple Pencil for double and sometimes triple the price. Needless to say, it’s a frustrating situation for iPad Pro early adopters wishing to make full use of the new hardware.

But not all hope is lost for those of you hoping to snag a reasonably priced Apple Pencil or a Smart Keyboard before late December or early January. I’ve seen several reports of folks that have been able to walk in store and pick up one or both products, even though Apple’s online store was showing out of stock. According to an Apple employee that I recently spoke to, Apple is receiving frequent shipments of both products and selling out almost as fast as it can re-up.

Thankfully, there is a way that you can check your store’s local inventory before making the trip. Instead of risking disappointment, use this handy tip before you venture out in order to up the chance of scoring an Apple Pencil, Smart Keyboard, or if you’re particularly fortunate, both.

How to check local Apple Store inventory

Note: this service is available between 4 a.m. PST to 10 p.m. PST

Step 1: Open the Apple Online Store Chat

Step 2: Tell the rep your location and local store name

Step 3: Tell the rep the product you’re looking for, i.e. Apple Pencil

Step 4: Give the representative time to check local inventory, and they will get back with you to let you know what’s in stock

Here is a transcript of my recent chat. Unfortunately, Apple Pencils are still out of stock at my local store, but as you can see, the Smart Keyboard is available locally, even though the Apple Store app and Apple online store report that personal pickup isn’t available.

iPad Pro Apple Pencil Smart Keyboard Inventory Check

As the representative noted in the chat above, this isn’t a guarantee of availability, since the store can sell out before you arrive to make your purchase. Yet, short of knowing an Apple retail employee at your local store, it’s the best option we have.

Are you an iPad Pro owner? Have you been able to score either of its two flagship accessories?

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  • Merman123

    I would not go by this at all. Chat representatives have given me some really bad information over the years.

    Also , the iPad was released a week ago today Jeff. How have you had it for over a week?

    • We have nothing else to go by, so it’s certainly worth trying. It’s better than nothing. Also, I’m pretty convinced her report was accurate, as she specially stated that the Pencil was out of stock, yet the keyboard was avaIlable. Again, that could change depending on sales after the confirmation.

      And technically it has been over a week. A week and several hours to be exact. ūüėČ

      • FrankJL

        you have a voice FIT for what you do my friend.

  • With arguably the worlds best supply chain in place, how did Apple manage to bungle this?

  • DumpTrump

    I got mine from Garrick Ollivander