John Legere

Following Apple’s major iPhone 6s event yesterday, T-Mobile on Thursday made some big announcements of its own. In both a YouTube monologue and press release, company CEO John Legere introduced a new ‘Lifetime Coverage Guarantee’ and iPhone 6s program.

As its name suggests, the Lifetime Coverage Guarantee essentially ensures your happiness with T-Mobile’s network. The offer says that if at any point you aren’t completely satisfied with the service on your iPhone 6s, you’ll get a refund for up to a full month of service.

For as long as you use your iPhone 6s or 6s Plus on T-Mobile, if you aren’t completely satisfied with your coverage experience we’ll refund you for every penny you’ve paid for your new device in the first month, or after that, we’ll unlock it at no charge so you can use it with one of the other wireless companies.  We’ll even refund up to a full month of your service.  For phones that get unlocked, we’ll let you keep our standard interest-free payment plan at our standard prices.  No charge.  No hassles. 

Legere says that all you need to do to take advantage of the new Lifetime Coverage Guarantee promotion is purchase a new iPhone 6s or 6s Plus through T-Mobile’s JUMP! On Demand equipment installment plan. “Yes, it’s that simple. We are not screwing around.”

As for the new iPhone 6s program, T-Mobile says it’s going to offer the handset for an “unprecedented” $20 a month for 18 months via JUMP! For those wanting the larger iPhone 6s Plus, you can get one for as little as $24 a month. Both will require no money down.

Of course there are some caveats here, like the need for qualifying credit, but overall it seems like a solid deal. If at any point you want a new phone, you can trade in your working 6s for a brand new device. Or you can keep the phone for 18 months and it’s yours.

After your 18 monthly payments, you can hand back your phone and pay nothing more.  Or you can pay just $164 more if you want to keep your iPhone 6s.  That means your total cost to own your phone is just $524 – that’s a screaming deal.  It’s special introductory pricing for our launch, and it won’t last long.

The iPhone 6s and 6s Plus will be available for pre-order starting Saturday, September 12.

Source: T-Mobile

  • Samir

    Legere strikes again

  • Shadowelite123

    Would this mean that I can get the iPhone 6S of my choice, get a low monthly plan, and then if I’m not satisfied with my service, I can ask to have the phone unlocked and I can switch to another GSM carrier?

    • Ali

      I think first month refund is guaranteed, not the iPhone. You’ll probably still have to pay it off.

      • Shadowelite123

        Actually I just talked with a T-Mobile rep and they said that I can get a refund for every payment I make on the phone as well as a full refund up to one month or I can option to get the phone unlocked and the remaining balance is NOT due. Basically I can get it unlocked and not have to pay it off should I feel that I don’t like their service.

      • That’s fuckin stupid. Why would they do that?

      • Shadowelite123

        Who freaken cares. Whether or not they wipe the remaining balance or they let you continue paying it while being on another carrier, it’s a great deal.

      • I just don’t believe it.

      • Antzboogie

        T-Mobile is smart this makes sense and will make people want to purchase from them with all these guarantees. I go with T-Mobile on this one.

      • Antzboogie

        You have to pay off the phone monthly but not be on their network.

      • Disqus

        Yeah, shadowlite123 thought he was gonna pull one over on Big Pink LMAO! Some people, I swear. First thing they think is ‘how can I steal this thing’

      • Shadowelite123

        Excuse me? I’m not looking to steal anything. Also, this information I just gave came from a T-Mobile rep who asked over and over again the same things you see in my latest update. Before you go judge, make sure to get your facts straight.

      • Disqus

        You people are always looking to run a fast one by someone else… I know who you are. And it’s called theft. Plain and simple.

      • Shadowelite123

        You don’t know me at all. Please get over yourself dude. You don’t know a thing about me.

    • Jon K

      You have to pay off the phone but get it unlocked plus 1 month of service returned. Sounds like they’ll let you even keep paying in monthly with no interest. Tmobile has some good deals, wish their coverage matched their deals.

      • Shadowelite123

        Yea I thought so too but I was told by a T-Mobile rep that the renaming balance will no longer be due if I choose to get it unlocked rather than the refund.

      • Disqus

        Sounds like a misunderstanding. They are not going to just give anyone a phone for free. Get real.

      • Victor Rosales

        the remaining balance is not due immediately. you are allowed to continue financing.

      • Shadowelite123

        I have the chat logs saved, and I rep easily asked the same questions. I asked the rep what would happen to the remaining balance and the rep told me that because the phone will be unlocked, the remaining balance will not be due. I then asked if what they were saying was that if I chose the unlock option, I wouldn’t have to pay the rest of the phones balance and they said that was correct. If you want to see the chat logs, I can email them to you.

      • Disqus

        Ok but you won’t be able to keep the phone. That’s what I’m saying. You’re either going to keep the phone, and pay for it but not pay for service with TMO, or- they will take the phone back and you owe nothing further.

        But you make it sound like they will let you keep the phone and not pay for it. Which is not going to happen. And if that’s what you say is going to happen, then again, there was a misunderstanding…I don’t care what your chat says… someone didn’t know what you were talking about.

      • Shadowelite123

        Well thats what the T-Mobile rep said and i asked twice. You didn’t even take up my offer to send you the chat logs because you know you can’t say anything about it. You probably didn’t even research on it to get accurate info on it.

      • Shinonuke

        Not everyone have basic understanding of the article Nor can they understand the chat logs. You’re wasting your time trying to explain to him. It’s a lost cause. Lol

      • Taurean

        The remaining balance on your service plan, not device payments.

        ” For phones that get unlocked, we’ll let you keep our standard interest-free payment plan at our standard prices. No charge. No hassles.”

        Its right there in the article.

      • Shadowelite123

        Well the T-Mobile chat rep said it was the remaining balance on the phone, not the service.

      • Disqus

        Then you were told wrong. And go ahead and post your chat logs, as I have already said but you claim I don’t want to see them. I do want to.

      • Shadowelite123

        You forget that I asked you for your email to send them to you.

      • Disqus

        I’m not posting an email address here. So go ahead and post your chat logs out in the open. However, it doesn’t matter really..because even if the log shows someone told you you can have a phone for free, THEY ARE WRONG! You are not going to get a free phone.

  • Jon K

    Rumor is ATT will be coming with a similar deal. Running out of time though unless the announce it tomorrow. But too bad Tmobile’s coverage isnt so great everywhere. Their prices and culture are great. $20/month for 18 months and then $164 is $75 off of the phone price you pay with any other carrier. So you pay $524 and can probably resell it for $350 (16gb) not a bad deal. Better than paying 599 and then trying to resell it.

    • Shinonuke

      Yeah, that’s why it’s cheaper. I can deal with T-Mobile because I don’t feel the need to pay more with ATT or Verizon. It might be wishful thinking, but I am hoping the prices might match what the Europeans are paying for their plans.

  • I like T-Mobile as a company, and what they stand for. I’ve never been stabbed in the back by them. Too bad their service completely sucks.

    • madeira83

      im thinking about switching to t-mobile from verizon and also heard their service sucks but they offer so much. but i also heard that it depends where you are located. Im in NYC and heard its not so bad here.

  • :D

    My connection was really dodgy in the underground…

  • madeira83

    I thought that all iphones from the 5s and up are automatically unlocked. I have the iphone 6 from verizon and i know it came unlocked as i put an att sim and it worked.

    • Mike Colacone Saal

      Only Verizon are like that. It was the deal they made with the fcc for their sectrum, they had to make lte phones unlocked. The other carriers lock the devices until it’s paid off.

  • Shadowelite123

    I just confirmed my first info with the T-Mobile rep. As I said before, they give you the option to get a refund up to one month of service and everything you paid for the phone, or you can get it unlocked at no charge and the remaining balance is not due. With the unlock option, your month of service will not be refunded. If anyone wants to see the chat logs, I would be happy to send both chat logs through email.

    • Disqus

      Post it up. Again, you are not going to walk into TMO, start service, then say you’re unhappy, and come out with a brand new phone for zero dollars. Not going to happen. If you wind up having all charges forgiven, you can bet your sweet ass you’re not going to be keeping that phone.

      • Shadowelite123

        Get over yourself. You don’t even make an effort to see if my information is true or not. You won’t even look at the chat logs. All you like to do is attack, accuse, and tell people who they are despite you not knowing a thing about the person. Instead of having a calm attitude and not attacking every person who doesn’t share your same view, you insult and you attack. Humble yourself.

      • Disqus

        I said post them. You’re either getting bad information or you’re confused. It’s ok, really. All I’m saying is that if you think you’re going to get a free phone, you’d be wrong. Regardless of what you’re being told…because that would be bad info man. Sorry to break it to you. Peace.

      • Alex Perez

        Rep told me the same thing when i pre ordered last night you big bully

      • Disqus

        The rep you spoke to was wrong as well, champ. You are not getting a free phone. This isn’t Oprah.

      • Nate McKelvie

        I’m willing to give these guys the benefit of the doubt and say that the reps told them correct information because at least 75% of the time reps for phone companies have no clue what they are talking about. If they took the time to really research correctly they would understand that they are not getting a free phone! It’s actually on the main page of t-mobile’s website

      • Disqus

        Either the reps are wrong, or these guys are wrong. Or both are confused, or something. Either way…no one is getting a free phone. Money on these guys being wrong and confused, because people are very stupid and think they are entitled to free stuff.

      • Nate McKelvie

        Yeah

  • Disqus

    The first chat log says you won’t have a remaining balance if you decide to leave. I believe they mean you won’t have a service balance. They are not specific, but if you think they mean you won’t have to pay for the phone…that is incorrect. Sorry.

    The second chat log says you will still have to pay for the phone through T-Mobile at no interest. So, again, no free phone. Sorry.

    So thanks for proving my point. Have a nice day and enjoy whichever device you decide to get.

    • Shadowelite123

      The first logs saying that the remaining balance would be the service is illogical. For what reason would you have a remaining balance? It would have to mean the phone payment plan. The second logs I actually misread and didn’t see the a line of text the rep sent, however, I never said I would be getting a free phone. Before realizing that the remaining balance can be continued to be payed off instead of forgiven, I said you wouldn’t get a refund for the first month of service and or the money you spent on paying the phones payment plan. I don’t know why you keep ignoring that clear piece of information. Anything to be right I guess. Also, please stop being such a dick. There really was no need. It was a simple mistake as the rep said one thing clearly in the first chat and then said another in the second chat.

      • Disqus

        I don’t know why you can’t get this through your thick skull: YOU ARE NOT GETTING A FREE PHONE. That is not me ‘being a dick’…that is you not understanding that iPhones are not free, even through t-mobile. Jesus H Christ.

      • Shadowelite123

        You clearly didn’t even read my full comment. I explained what the first logs said and what they probably meant and then said that the second logs actually said something different and that I had missed that and that I acknowledged that I missed the information. I also said that I realized that the 2 chat logs were saying different things, at least in my opinion, and that whether the first logs are right or the second which is what is right, that neither give a free phone. I explained that the unlocked option, should they have forgiven the phone remaining balance, it wouldn’t be free as you wouldn’t get a refund for what you already payed for the phone. I called you out on you ignoring that piece of information to try and prove your point. Then I stated that you had no need to be a dick. Thank you making yourself look even more like a dick.

      • Disqus

        Excuse me then, I must have mis-understood what you were saying. Seems to be a theme these days. Sorry! 🙁