Passbook Apple Pay 8 Limit

There is a glitch in Apple Pay that is causing some Bank of America customers to be charged twice for purchases, reports Bloomberg. A number of BOA card holders have come forward saying that they are seeing duplicate charges on their statements for Apple Pay-related transactions.

While some teething issues are expected with any new service launch—particularly on Apple Pay’s—this has proven to be a serious problem. Customers affected by the glitch found themselves stuck between Apple and Bank of America customer service, with both sides passing the buck.

After seeing the incorrect charges, many customers instinctively called Bank of America in search of a refund, only to be referred back to Apple. Apple, however, was quick to remind them that the reason Apple Pay is so safe is because they don’t handle any bank or credit card information.

Apple’s Trudy Miller confirmed the company is aware of the Bank of America issue that’s affecting a small number of users. And a Bank of America spokesperson added: “We do apologize for the inconvenience and are correcting this issue immediately and all duplicates will be refunded.”

After being unveiled last month, Apple Pay officially launched on Monday, and Apple says it’s off to an “amazing” start. The service, which allows iPhone 6 and 6 Plus owners to pay for things online and in stores using their handsets, is supported by several financial institutions and retailers.

[Bloomberg]

Update: Recode shines some additional light on the situation, saying that the issue was between Bank of America and at least one payment network (did not involve Apple), and affected around 1,000 transactions. The bank hopes to have a fix in place today.

  • AlexYouOC

    Another day… Another Apple bug. What else is new

    • Fırat Çiftçi

      There’s a new jailbreak. So that’s new.

    • Maxim∑

      “Recode shines some additional light on the situation, saying that the issue was between Bank of America and at least one payment network (did not involve Apple), and affected around 1,000 transactions”

      another event…. another blown up false report (not idbs fault). what else is new

      • CollegiateLad

        iDB should know better though, Apple Pay doesn’t charge the customers, the banks do… Also, no other banks are having this issue.

    • Dayton Lowell

      Be sure to read the update to the article.

    • Clown

    • Markus Hudobnik

      Except it wasn’t apples fault

  • Chang in Charge

    Lemme double check my 2 $6 transactions hopefully its not showing up as 4 $6 transactions

    • Chang in Charge

      I did get double charged for my Apple Pay transactions and I’ve already been refunded

  • Fevostone

    I love Apple but how many problems as they been lately and bugs it’s becoming a joke…!! Someone needs sacking if you ask me.

    • Dayton Lowell

      Can Apple fire Bank of America employees?

    • In all fairness, this is a brand new thing that was created from nothing, the odd bug and glitch here and there is to be expected.

      • VITICO

        yea…but dont play with my money!!!! lol..

      • @dongiuj

        It’s not brand new. Japan’s system is a lot better, efficient and been up and running for the past 8 years. Apple’s just copied it in a worse way.

      • Cameron

        Japan’s system is a lot better, efficient and been up and *running for the past 8 years*. So maybe give apple 8 years? im sure Japans beginnings werent that smooth. Im pretty sure having Touch ID working with tap payments is better than Japans lack of 1st defence security (im guessing)

      • @dongiuj

        I’m talking from first hand experience when I say it has had no problems what so ever. And you are talking from what experience exactly?

      • Cameron

        What may have no problems in one country may have problems in the other. I’ve been to Japan twice, never used the system. However, living in Australia with credit card payWave, tap payment with no security at all, has caused problems, lots of fraud. In my knowledge, Japanese people are more honest and criminal fraud is not as common. Having phones tap with no quick security feature would be a big problem in US and most of the world.

      • @dongiuj

        I’ve been living in Japan for just over 12 years and believe me when I say Japan/Japanese is/are no angel/s when it comes to crime and money fraud is no different. PLENTY of it here and NO different to other countries. I think your “knowledge” is very minimal of Japan/Japanese people if you have only visited twice. I used to visit Japan every year for a month at a time for 5 years and I thought the same as you but the reality is, it’s just as corrupt as any other country.

        Anyway getting back on topic, I can tell you that it didn’t take 8 years to get right, it started working just fine from day one and has been doing just fine without any issues for those 8 years. When you have the experience and factual information about this then feel free to talk as if you know what you’re talking about and then keep supporting apple as if it were your own company that is trying to get an 8 year old copied system with an added touch sensor to work.

        Now if don’t believe me then that’s fine but stop talking as if you know what you’re talking about even after admitting that you’ve spent minimal time in the country and ZERO experience of using the technology/system in the country.

        End of conversation “(I’m guessing)”

      • Cameron

        Notice how i barely made a reference to Japan as i said i only visited twice. My example was Australia, there is problems with no 1st hand security, despite what you want to believe, Japan, whether or not there is fraud, without that security (passowrd/touch id), banks face issues, money is lost. Japan would probably be cool with that but Australia isnt, they’ve recently remove signature payments for pin number. Im pretty sure US doesnt want to face issues like this. Anyway, for something so simple, there is no problems, this glitch is barely a problem, as soon as fixed, Apple pay would work seamlessly again. Touch ID in conjunction with payments is a quick and secure way of paying. Simply tapping without security, causes money loss.

      • @dongiuj

        A reference about only visiting twice to Japan AND about Japanese people’s honesty plus how successful/unsuccessful NFC payment system has been working for the past 8 years. Notice how I’m referring to EVERYTHING about Japan/Japanese and about your “guessing” from no actual facts nor experience about NFC payments on mobile phones/smartphones in Japan.

        If you’re going to say something about the above things then I suggest you research it first/get first hand experience.

      • Cameron

        we are past the whos been where or whatever, you didnt respond to my claims at all. Ive also already looked past the honesty part, took your word for it. Youtube, watch?v=dA8qmoqDKH4
        Here, no touch id, no visible security system when making tap payments, clunky interface, many different systems to overcome, no where near as easy as apple. Enough evidence? so now, answer what i said above about fraud issues, since you said Japan is full of fraud. I already said touch id + tap nfc = security. Which means > Japan.

  • Hmm I wonder if people could play on this by buying two of something and then claiming it as a double charge. Buy two high-priced Macs, get the cost of one back?

    • Christian Mejía

      No one has money to buy two high-priced macs in the first place.

  • iXanczy

    You should add [Updated] to the title.

    • CollegiateLad

      Then people might not click on it. 😉

      More clicks when Apple is responsible.

  • Danial

    Apple always charges you double for what you get
    its not a bug its a feature haha

  • The Apple Maps of Credit Cards! ha

  • @dongiuj

    Don’t know why the Japanese system hasn’t taken off around the world. The simplest of payment systems done “right” for the past 8 years.

  • Joseph A. Ahmad

    Why is it Apple’s fault if it was confirmed that Bank of America and one payment network were at fault. And Apple does not handle the transactional part of the process, Apple Pay acts as a conduit for your credit card in order to make the process more seamless without any hassle. With that being said, I do not participate in anything that is first launched. The same rule of thumb people use for purchasing consumer products. Do not ever buy the first of anything, let the bugs work out first.

  • InfinitePlusOne

    HAHA, I don’t want it any more. 😀 I can wait.

  • Ian Leon

    thats it .. the media gets this and Apple Pay is screwed