iPhone 5s (smashed screen 001)

Well, it had to happen someday. Call it a stroke of bad luck or inattention on my part, but it only took a fraction of a second for my shiny new iPhone 5s to slip out of my hand and fall on the concrete face down, just a few short weeks after purchasing the device! For the record, I am the type of person who handles my devices with utmost care so you could imagine my sorrow and feel my heartache.

Now I’m left with a pricey device that has a damaged screen with nasty cracks appearing all the way down to the steel Touch ID ring. A quote my nearest Apple Store gave me for an out of warranty screen replacement was just unbearable. And, it would take them at least a week to, or even more, to service the device, which was unacceptable to me.

Worse, iFixit at the time didn’t yet sell an iPhone 5s screen replacement kit. In addition, history has taught me all to well to avoid inexpensive screens sold on eBay. More often than not, these third-party components don’t hold a candle to Apple’s Retina screen in terms of color accuracy, overall image quality and touch sensing.

Luckily for our U.S. readers, after introducing in-store iPhone 5c screen repairs back in January, Apple Stores in the United States can now replace your damaged iPhone 5s screen in a matter of an hour…

AppleInsider is reporting that Apple’s U.S. stores kicked off on-site iPhone 5s screen replacements yesterday.

Apple’s Geniuses are using this sophisticated machine to precisely align replacement displays, which allows customers to have their damaged displays “assessed and repaired in as little as one hour”.

iphone repair machine

Apple uses this machine to install replacement displays on the iPhone 5 and iPhone 5c, though reportedly its availability “is not yet guaranteed at all locations” in the United States.

Citing multiple reports, the publication writes:

Users with damaged iPhone 5s screens were able to visit an Apple Store and — in most cases — have the broken component swapped out for a new part within an hour. Previously, customers had to ship their 5s to Apple for servicing and replacement, a process that could take up to five days.

The price paid by customers is dependent on a number of factors, including how the screen was broken and whether or not the device is protected by AppleCare+ (accidental damage is not covered under Apple’s free limited one-year warranty)

You can expect to pay about 149 per repair. This compares to the $269 fee quoted for off-site replacements. Again, the in-store iPhone 5s replacement program seems to be limited to U.S. Apple stores.

Smashed iPhone 4S white
I also dropped my iPhone 4s on the Christmas Eve of 2011. I know, don’t start.

Having been located in Europe, I really, really wish Apple offered on-site iPhone 5s screen replacements over here. Eventually, Apple might roll out the initiative to its retail stores worldwide.

I was planning on keeping using my iPhone 5s for beta software testing after the iPhone 6 comes out. Otherwise, I’ll just have to buy a cheap Retina display knock off on eBay, replace it myself and sell the device online to recoup at least some of my investment.

Pictured top of post: my very own iPhone 5s, as it is today.

  • Eric

    Don’t have a 5S, but this sounds useful. I’m hoping this repair could also cover iPhone 5’s.

  • Stephen

    My store has been doing these repairs for months and only charging $139.

    • Here we charge only $110 for both 5S and 5C. No cheap parts here either we basically make nothing off of repairs due to competition.

      • Enrrique510

        What City are you both? It would be helpful if Apple Store Employees posted cities. I am in Bay Area, Oakland, California.

      • I am in PA, Click my name it shows our website also.

      • knockcode

        we charge $60 5s 5c 5 we make refurbish screens with original lcd and digitizer.

      • We prefer not to go that route because the glass strength/flexibility utterly sucks. Most of the time too thick. Our parts are very HQ and the paint matches the original colors, mesh and LCD or OEM and we don’t need to worry about the glass falling out. To each his own, best of luck.

  • Lagax

    The government should really Look into this: the cheaper materials phone makers use, the more money they make because people break their phones, how much does a a screen repair cost for apple? 60$ highest?!

    • Rowan09

      The government should look into capitalism but it won’t happen. America is a capatialist country so Apple is doing nothing wrong.

    • Im sorry but how does apple make more money from the customer breaking their screen if they don’t get it repaired by apple and the shop not using apple parts? This the case most of the time.

      • Lagax

        Yes, but even if it’s only 1% of People Letting apple do this, they do make money. 😉

      • They only make if after the owner damages their phone, they do not have to get if fixed. You say it like Apple is forcing all owners to come back and give them more money for repairs.The repair cost seems expensive because the glass is not the only part being replaced. The device costs over 600 for a reason if you don’t want to pay a fraction of that to get it fixed then a smart phone is not for you. To give you some insight a broken LCD on a Samsung costs way more to get fixed.

      • Lagax

        I was a fanboy, like you are, some time ago… What you have to understand is that when somebody criticizes apple, that’s no personal attack. I like apple very much, but the device components (without manufacturing, shipping, development, ads etc obviously) are below 200$. For the manufacturers, an iPhone 5 screen does not even cost 50$. I repair iPhones and it takes less than 20 mins to replace an iPhone 5 screen. Anyway, the price should be around 80$, that’s a fair one.

      • Im more so a Repair Guy. I am not being biased, all brands come to get repaired, we repair samsung LG HTC Apple everything we can get parts for. When it comes to repair you have to calculate all that stuff because none of it is free. There is no fair price just a reasonable one factoring supply and demand. In the end its not the manufactures making the repair profits.

  • Ricky

    Wow, i retweeted your tweet when your iphone screen is cracked…(my twitter id:rickz97)
    Btw if i bought apple care + they can replace iphone cracked screen for free?

    • Rowan09

      Yes I believe it’s 2 accidental damage.

    • Joseph A. Ahmad

      AppleCare+ covers your iPhone for 24 months (2 years) starting from the purchase date of the AppleCare+ warranty meaning, if you bought it today, August 5th, 2014, you’d be covered until August 5th of 2016. Under this AppleCare+ agreement, all hardware and software manufacturing defects are covered and assessed for free. You also get ***two instances*** of accidental damage be it physical or liquid damage, as long as the iPhone is in one piece and/or not lost/stolen. The fee to service any iPhone under AppleCare+ can be anywhere up to (but not more than) $79 as a deductible for all parts and labor. If you crack your screen, that’s one instance down, and up to $79 to fix. If you crack the screen again, thats the second and final instance down, and you pay up to $79 once again. The third time, and thereafter, you will be paying much more than that $79 deductible. I mean, Apple does give you two chances to mess your phone up before paying hundreds of dollars to repair it, so that is rather generous, especially considering it’s nearly a $700 (with tax) device at the least.

      • Geli Zhu

        how do you handle with the broken screens?we can recycle them with good price.If you do need mobile LCD screens, there is no need to worry too much about supply chain from LCDone.We offer factory direct selling price and the best after-sale protection,more information you can add my skype:juliezhu101 to contact.

        Look forward to your reply
        Julie from LCDone Shenzhen China

  • Dan

    this is why I never use my iPhone without a case =X

    • therealjjohnson

      I’ve seen a screen break even while being in a case. It was unfortunate but my buddy dropped it on the edge of the curb and the screen cracked.

      • Dan

        yeah but less likely

  • highNiggaPie

    Damn yall need to come to NY almost every store over here fixes screens for $70-$80 apple never ceases to butt rape customers

    • pegger1

      and do they use exactly the same parts? or cheaper knock-offs

      • highNiggaPie

        I wouldn’t say exactly the same but damn near close to it definitely not anywhere near as bad quality as the eBay ones when I held my
        Phone side by side with a stock 5S it just looked a bit dimmer but definitely worth half the money that apple charges

  • Anas Hasan

    I miss the old iOS…

  • Steven Miller

    @ Christian – Are you a case-less iPhone user? I almost went that route but was afraid that something like this would happen.

    • You’re correct, I’m not really a case person

    • gittlopctbi

      I used to have full body armor like Zagg, but now I have a glass screen protector and a clear body guard case which is thin. I never used a case before as I don’t want to ruin the look and small size of the phone with one, but this case is very thin and I still see my phone.

  • Matt

    My 5s screen isn’t cracked but it’s literally peeling of on the top. As if the glue isn’t sticky anymore

    • The 5S does not use glue to connect the glass to the phone. However it uses adhesive to connect it to the plastic frame the surrounds it, once that bond is broken it is no longer going to stick unless heat is applied.

  • Jason Baroni

    In Brazil it is so expensive to officially replace the iPhone 5/5s/5c screen ($375) that they replace your entire phone for the price.

  • pauleebe

    I always thought they were replacing 5S’ on site. This explains the more expensive charge, although ridiculous that they charged a $120 premium “just to ship it offsite” to replace it.

  • knockcode

    my shop replace the screens for only $60 5s 5c 5 screens takes only 10 minutes we refurbish the original screens because we build them together in our warehouse we remove your broken screen and underneath the glass is the digitizer and lcd which can be use if the lcd ok the screen quality we use itsthe same with 1 year warranty we also sell screens.

    • Geli Zhu

      how do you handle with the broken screens?we can recycle them with good price.If you do need mobile LCD screens, there is no need to worry too much about supply chain from LCDone.We offer factory direct selling price and the best after-sale protection,more information you can add my skype:juliezhu101 to contact.

      Look forward to your reply

      Julie from LCDone Shenzhen China

  • Steven Miller

    I’m using a clear Luvvitt case. Great build quakity and most people don’t know that I have a case on.

  • Tim Farris

    for me i want to know is could one get one for home use or buy one to repair them for you bossiness

  • Geli Zhu

    how do you handle with the broken screens?we can recycle them with good price.If you do need mobile LCD screens, there is no need to worry too much about supply chain from LCDone.We offer factory direct selling price and the best after-sale protection,more information you can add my skype:juliezhu101 to contact.

    Look forward to your reply

    Julie from LCDone Shenzhen China

  • Geli Zhu

    how do you handle with the broken screens?we can recycle them with good price.If you do need mobile LCD screens, there is no need to worry too much about supply chain from LCDone.We offer factory direct selling price and the best after-sale protection,more information you can add my skype:juliezhu101 to contact.

    Look forward to your reply

    Julie from LCDone Shenzhen China