Early reviews dump cold water on Amazon Fire Phone

By , Jul 22, 2014

Amazon CEO Bezos Introduces Smartphone to Take on Apple, Samsung

At a media event on June 18, Amazon entered the smartphone fray with the Fire Phone. Sure the company is 7 years late to a market that is largely dominated by a handful of heavyweights, but it hoped the device’s unique features would set it apart.

Tonight, the embargo lifted on early reviews of the handset, and they aren’t pretty. The consensus is that the aforementioned features—tilt scrolling, etc.—are gimmicky at best, and the phone itself is a pain to use. Read on for other initial reactions…

Walt Mossberg, writing for Recode, says:

I think Amazon deserves credit for creatively trying to change up the familiar tap-and-swipe user experience on phones based on both Apple’s iOS and those, like Samsung’s, that use Google’s Android platform. And the phone is a competent device, with a vivid, crisp display, a very good camera, and dual speakers.

But I consider the Amazon Fire phone no more than an interesting first step. In my tests, I found its big new features less useful than I expected, and sometimes outright frustrating. And, arriving seven years after the debut of the first modern smartphone, Amazon’s new entry lacks some key functions both Apple and Samsung include. 

The Verge’s David Pierce gives it a 5.9/10:

The Kindle Paperwhite is what the Fire Phone should be, a device perfectly suited to its task with subtle improvements lurking behind every corner. And who knows? Maybe in seven more years we’ll have the smartphone equivalent. But this Fire Phone is more like that first Kindle: a device with so many features, so many ideas, that it has either forgotten or ignored what it’s supposed to be for. Dynamic Perspective and Firefly are impressive technological achievements with bright futures (if by some miracle Amazon can get its developers on board), and the Fire Phone is a remarkably efficient shopping machine. But it’s not a very good smartphone.

Amazon’s consumption-first approach works on tablets, for watching and reading and shopping. But tablets are for fun. Smartphones are for work, for life. They’re not toys, they’re tools. Amazon doesn’t understand that, and the Fire Phone doesn’t reflect it. Amazon’s first smartphone is a series of interesting ideas in a package that is somehow much less than the sum of its parts.

Farhad Manjoo of the New York Times on Dynamic Perspective:

At its best, Dynamic Perspective adds helpful gestures that allow you to get around the phone more quickly. Snap the phone to the right while you’re in the calendar app, you see your daily agenda; snap left and the agenda disappears. But these shortcuts are never reliable; a lot of times you’ll snap and nothing will happen, because the app you’re in isn’t coded for gestures.

Other instances of Dynamic Perspective are downright annoying. Take Auto Scroll, which moves the text on your screen as you tilt the phone back and forth. Because Auto Scroll calibrates its scrolling speed according to how you’re holding the device when you first load up an article, your brain will struggle to find a set rule about how much to tilt to get the right speed. Often I’d scroll too fast or too slow. 

Worse, if you put your phone down on a table while you’re in the middle of an article, the scrolling goes haywire and you lose your place. The best thing about Auto Scroll is that you can turn it off. 

And here’s Gizmodo’s Eric Limer:

In an alternate universe, it’s possible to see how a dirt cheap Fire Phone touting Firefly as its killer feature could have filled some sort of niche need for technology averse Amazon junkies. But as it stands—a premium quality phone with decent but not great software that attempts to hang its hat on a mainly on a gimmick—the Fire Phone isn’t something you want in your pocket. Maybe someday, some endeavoring developer will find a truly transcendent use for those four front-facing cameras. But until then, you’re better off with just about anything else. 

Andrew Cunningham of ArsTechnica:

Amazon is doing some interesting stuff with the Fire Phone, both in hardware and in software. Dynamic Perspective, while not of a whole lot of practical use, is the kind of showroom feature a brand new phone like this needs to stand out. Firefly is just as impressive, and it’s much more useful. FireOS is incorporating motion controls in interesting ways, and it does a better job than any other smartphone of actually showing you how to use it. The camera and battery life are both pretty good, and Amazon’s Prime and Cloud services are decent add-ons.

But the bigger question for most people isn’t going to be “does this phone do anything useful”; it’s “should I buy this phone rather than some other competing phone?” For the time being, the answer is no. 

You get the idea. Here are a few video reviews:

Admittedly, not everyone panned the phone completely, and a few reviewers even said they would recommend it to those that were already invested in Amazon’s ecosystem. But for a majority of them, the answer to “should you buy this phone?” is “no.”

Again, the Fire Phone will become available for purchase later this week (July 24th) and will be exclusive to AT&T. The 32GB model costs $199.99 and the 64GB $299.99, with a new two-year contract, or users can buy them unlocked starting at $649.

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  • Merman123

    Sad, but expected.

  • Jake Rogers

    Dang that’s pricey for a piece of useless.

  • Oscar Perez

    I think the phone is cool but it would’ve been so much easier for amazon to place all these features in one app.

  • Barcelonian

    Meh..

  • Eikast

    So basically Amazon decided that the past 7 years of smartphones had it all wrong and tried to do something VERY differently. The motioning to get to menus should be an option, not the only way -_-

    I can’t imagine using this in bed next to my wife. She’d throw a fit.
    If this came out in 2007 then it probably would’ve been a hit. But this is the middle of 2014. If you want to reinvent the wheel, you better make sure that the whole package is better, not just a worse wheel with some sparkly stuff on it.

    • Dan

      at least they tried something new, a lot of phone makers are playing it safe these days

      • Rowan09

        That’s true but trying something new doesn’t mean success and not every company can play this type of game.

    • Liam Mulcahy

      i agree

  • Brandon Miranda

    As soon as it gets root and I can install another ROM. In my pocket it goes.

  • A’s Network

    Wow, the 32GB and 64GB prices are copying Apple’s prices for the 16GB and 32GB iPhones respectively.

  • http://twitter.com/jmarsh5 Justin Marshall

    I don’t like the slam articles on other software, hardware, etc. Just my opinion. Love iDB though! Just not a fan of this kind of post.

    • Tikimaker

      IDB didn’t do any slamming they just posted three video reviews on the new phone all of which were not good.

    • aw81

      I have a foolproof method to avoid such articles in future: if the article is by Christian zibreg and has “samsung” in the title, don’t read it.
      Simple.

  • Christian Mejía

    What I say. No one is going to buy this.

  • Eli Montoya

    They are adding to new technology to phones!! Yea it’s complicated, but it’s more!! And it’s new! I don’t like it, but it’s features have potential. Wish iPhones had those cameras though :O

    • Infinite Production

      A few extra cameras without any real use or reliable coding is not going to make those extras worth it.

      2 in a Camera I understand, 3… ok…. but 4? Are they really making my money worth the extra 3? New but software not taking real advantage of them yet.

      • coLin

        There are 5 cameras on the front

  • hkgsulphate

    did he say “take practice” in the vid?
    Apple: what a joke

  • Chris

    Hell that expensive eeeeek not my cuppa at that price stick to iPhone at that price thank you

  • Rowan09

    Google is no joke. Since Amazon chooses not to be their slave they make sure they have no access to Google services by default. Google hates forked versions of Android which is open source at its base but now becoming very closed source. Google keyboard has swype already available, anyone that has Android has to have Google +, maps, YouTube, hangouts, etc which are all closed source applications. Android is being less and less open source and more closed with each newly released Google app. Amazon, Xiaomi, etc should keep it the battle to get Google to show their true colors.

  • Biscuit

    Kudos to them for trying something new, but the competition is miles ahead. Amazon isn’t huge here in Australia, but I assume it would be a great device for those in their ecosystem.

  • Andrew Roth

    It’s a first generation device. Give it time to develop. Same with the software on it.

  • chjode

    They should give them away free with Prime Membership. Or at least heavily discounted.

  • coejam

    Did they order the phone from Alcatel?