In Italy, AppleCare products removed over warranty policy shenanigans

By , Nov 12, 2012

Bloomberg in October reported of Justice Minister Viviane Reding pushing EU regulators into probing Apple over its ambiguous warranty advertising in the European Union. And earlier in the year, consumer groups demanded that eleven EU countries pressure Apple into complying with EU’s consumer laws. As a result, Apple’s warranty plans with extended device coverage are about to be pulled from retail channels in Italy. Better still, Apple is finally informing buyers that EU law entitles them to a minimum two-year seller guarantee, free of charge…

Apple was previously investigated by the Autorità Garante della Concorrenza e del Mercato over its warranty policy in the country.

Long story short, the company’s been heavily criticized for failing to prominently inform customers that their gadgets come with a EU-mandated two-year warranty. The sneaky, underhanded tactics was an obvious attempt to push Apple’s own extended coverage plans to the uniformed public.

Italian-language web site setteB.IT posted on Twitter an image suggesting that AppleCare protection plans are no longer available in Italian retail stores.

According to Google translate, an internal communication from Apple’s EU distribution center in Dublin, Ireland informs Italian resellers that AppleCare Protection Plans and services will no longer be available in Italy from third-parties or directly from Apple.

The Italian online Apple store had the protection plans on offer at post time.

In another tweet, setteB.IT points out Apple updated AppleCare terms to highlight the changes required by consumer watchdogs, including a non-ambiguous statement that “AppleCare plans benefits are added to the 2 year warranty of the seller, required by Italian regulators to protect the consumers”.

EU Justice Commissioner Viviane Reding in October warned member countries of Apple’s unfair policy:

Apple prominently advertised that its products come with a one-year manufacturer warranty but failed to clearly indicate the consumers’ automatic and free-of-cost entitlement to a minimum two-year guarantee under EU law.

These are unacceptable marketing practices.

It’s not just Apple.

Back in March, Bloomberg reported that consumer groups from 11 countries demanded an end be put to Apple’s ambiguous warranty practices in EU.

I’m not really sure what Apple was hoping to achieve, but the firm’s evidently playing with fire.

EU is no US and the company will either have to play ball or risk inconveniencing customers while antagonizing regulators.

Local authorities in Italy previously found Apple guilty of selling the $99 a year AppleCare coverage when a two-year warranty is mandated by the European Union.

Apple was eventually fined $1.16 million over the snafu. Additionally, the company faced temporary closure of its operations in Italy if it did not bring its warranty policies in line with requirements.

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  • Jan4843

    (Unfortunately) I live in Italy and it really seems that now the guarantee is valid for two years, as we see this picture: http://i.imgur.com/HvgRm.png
    In the part that I highlighted it says: “in addition to two years”.

    Sorry if there is some mistake in my English.

  • http://twitter.com/AlamarMarine Spencer B

    I own a shop in Spain where we sell consumer electronics so am well aware of the mandatory 2 year warranty. When my wife’s iPhone 4 started playing up after 14 months I rang Apple to ask what could be done they said nothing because the handset was out of warrantee. When I reminded them the EU law of two years I was put throgh to a different person who then arranged a replacement phone in 48 hours. I wonder how many people have been fobbed off in Europe with the 1 year thing???

  • john

    at least EU gives a damn about its consumers where in the US is the other way around. it is the big corporations such as apple that control that part.

  • http://twitter.com/day_dreamer_92 Radu Nicolae

    EU rocks! and kicks Apple’s ass! :D

  • Techpm

    Meanwhile Dell sell all their computers in Italy with only a 1 year warranty and sell extended 2 and 3 year warranties – all without a care in the world.

    How about applying the law equally to everyone hey Italy?