Fix for “Cannot connect to iTunes Store” error in iOS

By , Sep 20, 2012

cannot connect to iTunes store

Since updating my iPhone to the latest iOS version available, I’ve been having problems with the App Store. Specifically, when I was in the Passbook application and clicked the App Store portal, I was met with the following error: “Cannot connect to iTunes Store.”

As it turns out, I’m not the only one having this problem. A thread has started in Apple’s support forums regarding the issue, and it has already garnered 5,000 views. Luckily, it appears that some folks have managed to come up with a fix.

The solution is pretty simple, as long as you know about it:

Step 1: Go to Settings > General > Date and Time > Set Automatically > Off.

Step 2: Set the date one year ahead.

Step 3: Go back to the App Store and try to download or update an app.

Step 4: If you’re still getting the “cannot connect to iTunes or App Store” error message, go back to Settings > General > Date and Time > Set Automatically back to On. Now go back and try again. It should fix your issue.

Believe or not, this worked. Now when I tap the App Store link from within the Passbook application, it opens to the Passbook section. This is especially nice, since at the moment, there isn’t a way to visit the Passbook section any other way.

Did this work for you? Let us know in the comments below!

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  • Alexander Nikonov

    It did not work for me.

  • James Palgrave

    After recommended date change made it to login, then failed. Agh!

  • Does not work for me on my iPhone 5 ….FRUSTRATING as even apple are no help…WTF APPLE SORT IT OUT YOU CONNING BASTARDS!!!!

  • Emil Nikolov

    Did not work for me also! It looks to easy to be true :(

    • Try my way posted below. It was the only way I could get it to work.

  • bnsgoku

    thankyou veryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy much!thanks a 1000million times

  • on iphone 5 back everything up then do a reset erase all content and settings and on restart it should work again, then just resore everything from backup. However do not turn genius on because this is what caused it to crash for me anyway.

  • Vazgen

    Just restart your cellphone…!

  • Oby.

    It didn’t work but resetting the network settings was working for me! Try it!

  • At first this did not work for me. I made an appointment and took my 4s in to the Apple Store. They replaced it. !! It worked great for a week, then it started again. I’m holding my breath but this fix is working for now. Thanks.

    For everyone else, if you are under warranty (12 months) take it to Apple, if you can. Clearly, they know there is a problem but they are unable to isolate it.

  • Well, it worked for one download. :( This is sooo annoying! I got an iPhone because I was SICK of resetting my “smart phone” to factory settings. This is almost as bad.

  • daria

    didn’t work!! :((((
    please help! this is ery annoying! ! !!

  • No any other sugestions

  • Thanks tooooooo much

  • This will work (***TEMPORARILY***). You have do to this exactly. Close out of the App store completely (get it in wiggly mode, and close it down). Change the date and set it 1 year ahead. Open the App store. As soon as you open it, hit the home button, (don’t wait for itunes to open completely, just hit home as soon as you open it), and go to Settings to change the date to Automatic. Then open up the App store, and it will work. ***NOTE: this only worked on 1 app at a time. Each time I wanted to download a new App, I had to do the above steps again***

  • Kwangy

    It’s worked!! Thank you!

  • PMc

    I had the same on my 4S and it didn’t work for me. Signing out, then back in iTunes worked though! Settings>iTunes & App Stores

  • I just simpley manualy change the time forward 5 hours then the year to 2017 and it came up with a message a press continue then went on my app store it sed cannot connect to itunes so then a went back to time and date setting and turned on auto update and its working fine now hope it works let me no thanks

  • Appleonly

    problem solved guys try this
    http://www.youtube.com/watch?v=WpSNSYh_Lrg

  • steve

    worked for me but i had to reboot.. thanks!

  • James Palgrave

    I could not download or upgarde apps on wifi (iphone 4/ios6); none of the user-based solutions worked for me, but Apple explained that after an IOS update you must logout of the iTunes Store and re-enter your Apple id and manually enter password – this fixed it ie

  • bob

    worked for me i had to go back and switch set automatically to on

  • Yup, worked for me. Thanks.

  • Yes it worked! Thanks

  • Jordan Hammond

    FIX: I had the same problem and when I tried this fix it didn’t work but I then wheat in the home screen double clicked and deleted all my processes and it didn’t come up with the pop up when I tried to download, let us know if it works for you.

  • Duk

    If browsing works and you just can’t connect to iTunes store or Weather app then go to settings –> Safari and clear history and cookies. Then try http://www.apple.com/library/test/success.html. If it says success in top left corner you fixed it.

  • As ridiculous as this sounds –it actually worked for me (but just for one app???). Just switched from a droid to iphone 5 and so far it’s just been a pain to use.

  • Hey thanks man! It worked for me. I was trying to download an app on ipad3 for my kid and it gave me this message. tried your trick and it worked!! thanks a lot!

  • Blue

    Nope, still no luck. Tried on both an iPhone 3gs and iPad 2, still unable to download app. Is there another fix coming?

  • caleb

    iPhone 4s upgraded to iOS6 error “iTunes could not connect to the iTunes store an unknown error occurred (306) , make sure your connections is active an try again . am using a 3G Vodacom network …….pls help

  • anu

    it worked for me i can go to app store, but here is the problem i still cannot access to itunes store

  • Chuck Lowney

    Holy Crap ty it worked for me!!!!!

  • Ryan

    Yay! It worked for me! Thank you so much! I really didn’t know what else to do!

  • THIS WORKED <3

  • Thomas Runge

    I will return his crappy device and go back to my android. At least that lets me spend my money. Darn apple junk

  • Tracey Smith

    I tried many times with moving year and month. I finally got it working by moving 2 months forward !!

  • Sir, you’re a genius. Thank you! It worked for me all the way thru to the last step. Thanx again.

  • Majeed

    I FOUND THE SOLUTION : turn off the location services. It will work for every one

    • alex

      thanks alot it works perfectly

  • Debbe

    Yes, it worked for me – much better than the response I got from Apple Tech Support – thanks!!

  • JamesR

    Two things to try. Please reply with what works.

    1: Turn on Airplane mode, then turn it off again. This resets internet related settings.

    Does it work?

    2: Changing the DNS in Setting, Wi-Fi, DHCP tab, DNS , replace with 8.8.8.8 (Google) or 8.8.4.4 (Google)

    Does it work?

  • The Guitar Man

    Changing forward 24 hours worked – Strange solution. What’s the cause?

  • Can’t believe someone figured this out and made it work–but it worked for me, too! Thanks whatever genius you are!

  • Abigail

    It worked!!! Thanks very much! Yea i agree about the part using passbook. HappY :) Thanks!

  • disqus_F5FGPhdIM0

    It worked! yay!

  • worked perfectly. thanks

  • Nhoyski

    didn’t work for me either.. what’s wrong with this.. even tried updating to 6.0.1

  • does not work

    • Guydu33

      try that:

      Settings -> Privacy -> Location Services -> System & services (all way down) and enable “Setting time zone”

      is that it?

  • Guydu33

    HERE IT IS:
    Settings -> Privacy -> Location Services -> System & services (all way down) and enable “Setting time zone”

    Hope it helps!

  • Nikola Stan

    I first tried the steps and it was still giving me the error, then I went back and turned automatic time to OFF and set my time zone to Salt Lake City instead of Denver (I don’t know why automatic settings go to Denver) and it worked then!

  • Awesome. Worked for me ! Nice.

  • Worked for me !