AT&T to start rolling out new iPad-based POS systems in stores

By , Aug 3, 2012

For the past decade, Apple has been setting the bar for retail chains. Its well-placed, well-designed stores have been the envy of all other outlets, with their iOS device-toting salesmen and shopper-friendly layouts.

Several retailers are starting to catch on, though, and have begun remodeling their stores in Apple’s image. And it looks like AT&T is next. It seems the carrier is going to start replacing its POS computers with iPads…

9to5Mac is reporting that it has learned that certain AT&T stores are testing iPhones and iPads running a watered-down version of the company’s point of sale system. Currently, these systems are only good for accessory purchases, but in the future, the iPads are expected to fully replace their computers.

“While AT&T plans to complete this rollout to all of its physical retail markets within a “couple of years,” according to sources, AT&T will begin aggressively deploying these new iPads for a larger test phase in a certain amount of markets by early next year. We’ve heard that a handful of markets have begun testing these iPads already within the past couple of weeks.”

The idea behind the new POS system is that it will make sales reps more mobile, allowing them to step out from behind their counters. It’s believed that this will improve customer experiences and speed up transactions.

Interestingly enough, Verizon, over the past two years, has been moving a majority of its POS desktop computers over to tablets (Windows-based tablets) for similar reasons, but it too recently decided to start the move to iPads. In fact, from what we’ve heard, the carrier was expected to start testing an iPad-based POS this month in some markets, but security issues have delayed the launch.

At any rate, the fact that two of the country’s largest wireless carriers are looking to move to more streamlined, iPad-based point of sale systems is a total win for customers. Expect other retailers to follow suit.

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  • http://twitter.com/lambo_man_r2 Ryan R.

    Am I the only one who thought it was “Piece of shit” systems?

  • Howard Sandler

    AT&T POS system is crap, if you are going to purchase something from them, it’s highly advise you keep your receipts! I doubt very much that ATT changing over to an iPad will help. This is a company that absolutely does not care about their customers, and you purchase anything from them at you’re own risk!

    • Narli Gamboa

      Not necessarily true. I’ve made many purchases at AT&T and as long as you provide them with your cell phone # at checkout, they can typically find your purchase. I’ve never had a problem exchanging a defective within the 1 year manufacture warranty. They’ve swapped them out in store. Jabra Jawbone, Otterbox, etc.