It’s day two of the monster Apple vs. Samsung trial and Apple’s senior vice president of worldwide marketing Phil Schiller testified, but only briefly as the jury was dismissed for the day. What came out of him reflects Steve Jobs’ notion that it is Apple’s rather than the consumers’ job to know what they want.

He also mentioned Apple New Product Process for exploring new products and revealed it was he that Steve Jobs sent the vacation photo to at the 2007 MacWorld introduction of the iPhone…

Ina Fried, writing for the Wall Street Journal-operated AllThingsD blog:

So far he’s given his name, title and role and confirmed it was he that Steve Jobs sent the vacation photo to at the 2007 MacWorld introduction of the iPhone.

Schiller also detailed the systematic process Apple has for introducing new products, a cross-functional effort with the unexciting name Apple New Product Process (ANPP). Marketing is an equal member of the team, Schiller said, because Apple wants to make sure customer needs are represented.

That said, Schiller said the company doesn’t use any customer input into the creation of our products.

“It’s not a customer’s job to know that so we don’t ask them that,” Schiller said.

Schiller’s comment echoes Steve Jobs’ line of thinking.

Apple’s late co-founder noted on numerous occasions that Appel doesn’t do focus groups, though the company does (some) market research.

Jobs philosophy actually borrows from Henry Ford’s famous quote:

If I’d asked my customers what they wanted, they’d have said a faster horse.

As we learned from longtime Apple industrial designer Chris Stringer’s testimony, it’s in Apple’s DNA to gather “a pretty maniacal group of people” literally around a kitchen table and task them to come up with as much as “50 designs for a single button”.

Steward of Apple’s relationship with app developers, Schiller is sometimes referred to internally as Mini-Me and Dr. No because he “channeled Jobs’s perspective so consistently”, including his insistence to say ‘no’ to a number of things, according to a Businessweek profile.

Schiller is also the guy to blame for celebrity Siri adverts starring actor John Malkovich which have become the subject of mockery (and clearly they’re not working).

The latest set of adverts starring an Apple Store Genius has also been met with ridicule and dissed by no other than Apple’s former marketing whiz Ken Segall (he came up with the iMac name) who called them “cringe-inducing”.

Other people referred to these as being “dreadful”, “cheap”, “embarrassing” and “intellectually cheap”.

And please don’t get me started on false Siri advertising or that print advert for Siri which disappoints with its sloppy fact-checking.

We’ll continue monitoring this patent suit of the century and report on other interesting tidbits gleaned from a treasure trove of information that the Apple vs. Samsung mega-suit has turned into.

We’ll be hearing more from Schiller as his testimony continues on Friday.

What do you think of Apple executives’ testimonies so far?

  • it confirms my fundamental thought: Apple NEVER Listens to Consumers’ wants and needs…this may cost them many sheep *i mean consumers* on the long run..

  • Kok Hean

    Well, this is why people call Apple product users brainwashed even though they aren’t.

  • YujinNY

    i believe Jobs said apple gets pay to make the hard decisions for their customers…and it has been working well so far…on the other hand android seems to listen to every fucking nerd out there….too much but so little planning.

  • You simply cannot pretend you’re not “listening” to consumers when we, consumers, are the drivers of the economy. We are the ones who create demand for products, and drive their sales. If you’re going to compete on the market, you have no choice but listen to what people want.

    • Unless they want you to be sheep and blindly buy anything they sell, which appears to be the case sometimes.

  • This is bull, I guarantee you they have somebody reading the blogs and the forums just as much as we do. Hell, half of iOS5 & 6 were mostly jailbreak tweaks that Apple finally baked into the operating system!

    • plus a few things from Android 😉

  • jfutral

    You guys are missing the part where he said they don’t ask customers what they want when creating a new product, not that they “don’t listen to customers”. Geesh.


  • I somewhat agree with Schiller. I’d say about 85% of the time users don’t know what they want. Five years ago many of us laughed at the thought of using a computer without a keyboard or stylus. I am an iOS app developer and a colleague of mine recently suggested I create a forum for my app where people could submit suggestions. Now, every week or so I get a bunch of suggestions about features I need to add. About 85% of the time, the features are something I’ve already got on scope or just flat out won’t work for the app. It’s a thousand times easier to think up an idea than it is to go about implementing it. I’m not saying Apple shouldn’t listen to us. They should, but give them a break. They can’t please everybody and you really shouldn’t let your customer become your boss. You will never get anything done.

  • maurid

    Well CLEARLY they don’t ask consumers what they want.